Recruiter, BPO, Domestic, Sales, Telesales, CS, Bulk Hiring, Recruitment, End to End, 1-7yrs Exp in BPO, WFO, 6 days working, 2 days WFH Friday & Saturday, Only Immediate Joiner
Job Title: Operations Manager/Assistant Manager Company: Futwork Location: Noida (On-site) CTC Range: ₹4,00,000 – ₹4,80,000 per annum Experience Required: 1–3 years in operations, preferably in BPO. About Futwork: Futwork is a next-generation platform for distributed and on-demand tele-calling teams. We help businesses scale their outbound and inbound voice operations through a curated network of remote callers, leveraging smart processes and technology. At Futwork, we combine tech and people to build flexible and scalable customer communication solutions. Role Overview: We are seeking a highly driven Junior Operations Manager to join our growing team in Mumbai. The ideal candidate will have experience in managing operations, coordinating with distributed teams, and ensuring quality delivery in customer engagement processes (primarily voice-based). Key Responsibilities: ● Manage day-to-day operations for outbound and inbound calling projects. ● Ensure quality standards (call quality, data accuracy, and process compliance) are maintained across projects. ● Collaborate with internal stakeholders (Account managers, QA, and Coaching teams) to ensure smooth execution of campaigns. ● Roster TLs, manage their performance. ● Prepare reporting on attendance, shrinkage, productivity and output of agents. ● Track project progress and performance metrics (TAT, productivity, quality, etc.). ● Assist in workforce allocation and scaling operations based on project requirements. ● Handle client requirements, track SLAs, and prepare periodic performance reports. ● Identify operational gaps and suggest process improvements. Requirements: ● Graduate in any discipline; MBA/PGDM is a plus. ● 1–3 years of experience in operations, preferably in BPOs or customer support roles. ● Strong communication and coordination skills. ● Data-driven mindset with good / above average knowledge of Excel/Google Sheets. ● Ability to manage distributed teams and multiple projects simultaneously ● Fluency in English and Hindi (other regional languages are a plus).
Telecalling executive Day shift - 9:30 to 6:30 Week off - rotational week off Language - Gujarati and English Work mode - Work From Home Requirement - Good knowledge in Finance & Trading like mutual fund & stocks
About Futwork: Futwork is a tech-driven platform that enables businesses to scale outbound and inbound voice operations through a trained network of remote telecallers. We blend technology and distributed workforce management to build agile voice support teams for modern businesses. Role Overview: We are looking for an Account Manager to manage client relationships and project delivery for voice-based and non-voice based BPO campaigns. The role involves working closely with clients to understand requirements, ensure service levels are met, and coordinate internal operations teams for flawless execution. Key Responsibilities: Serve as the primary point of contact for assigned client accounts. Understand client needs and translate them into actionable project plans. Coordinate with internal teams (operations, QA, training) to deliver on SLAs. Monitor campaign performance, resolve issues, and provide regular updates to clients. Conduct regular review meetings and maintain high client satisfaction. Prepare and share performance reports, campaign insights, and improvement plans. Work with operations to scale calling efforts and manage workforce allocation. Ensure smooth onboarding and continuous engagement with clients. Requirements: Preferred BPO experience – preferably in client-facing or account handling roles. Mandatory client handling / client facing roles 1–3 years of experience in account management, client servicing, or operations. Very strong verbal and written communication skills. Proficient in MS Excel / Google Sheets and reporting tools. Proven ability to manage multiple accounts/projects simultaneously. Strong problem-solving skills and attention to detail. Analytical thinking. Ability to thrive in a fast-paced, startup environment. Experience in managing voice-based campaigns (inbound/outbound). Understanding of CRM or ticketing systems. Employment Type: Full-time Location: Marol, Andheri East. Mumbai (Onsite) Working Days: 6 days/week, 4 days/week from the office.