Client Specialist / Account Manager

About Futwork:

Futwork is a tech-driven platform that enables businesses to scale outbound and inbound voice operations through a trained network of remote telecallers. We blend technology and distributed workforce management to build agile voice support teams for modern businesses.

Role Overview:

We are looking for an Account Manager to manage client relationships and project delivery for voice-based and non-voice based BPO campaigns. The role involves working closely with clients to understand requirements, ensure service levels are met, and coordinate internal operations teams for flawless execution.

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts.
• Understand client needs and translate them into actionable project plans.
• Coordinate with internal teams (operations, QA, training) to deliver on SLAs.
• Monitor campaign performance, resolve issues, and provide regular updates to clients.
• Conduct regular review meetings and maintain high client satisfaction.
• Prepare and share performance reports, campaign insights, and improvement plans.
• Work with operations to scale calling efforts and manage workforce allocation.
• Ensure smooth onboarding and continuous engagement with clients.

Requirements:

• Preferred BPO experience – preferably in client-facing or account handling roles.
• Mandatory client handling / client facing roles
• 1–3 years of experience in account management, client servicing, or operations.
• Very strong verbal and written communication skills.
• Proficient in MS Excel / Google Sheets and reporting tools.
• Proven ability to manage multiple accounts/projects simultaneously.
• Strong problem-solving skills and attention to detail. Analytical thinking.
• Ability to thrive in a fast-paced, startup environment.
• Experience in managing voice-based campaigns (inbound/outbound).
• Understanding of CRM or ticketing systems.

Employment Type: Full-time

Location: Marol, Andheri East. Mumbai (Onsite)

Working Days: 6 days/week, 4 days/week from the office.