Operations Manager

We are seeking a dynamic and experienced Operations Manager to lead and streamline our international courier service operations in India. The ideal candidate will excel in man management, implement best practices for efficient execution, and develop robust documentation and reporting frameworks to ensure operational excellence and minimize escalations. This role requires strong leadership, analytical skills, and a focus on continuous improvement.

Key Responsibilities:

• Oversee daily operations: pickup, packaging, customs clearance, dispatch.
• Manage and motivate operations team for smooth execution.
• Identify operational bottlenecks and introduce lean processes for cost-effective operations. Create and enforce SOPs and process improvements.
• Establish escalation protocols to minimize customer complaints and service disruptions.
• Allocate resources effectively to meet service-level agreements (SLAs) and optimize turnaround times. Conduct regular team meetings, training.
• Monitor KPIs: delivery timelines, error rates, customer satisfaction.
• Maintain accurate shipment records, vendor contracts, and compliance documents.
• Generate daily, weekly, and monthly operational performance reports for senior leadership.
• Implement a robust reporting framework for incident tracking, root cause analysis, and preventive measures.
• Build relationships with logistics partners, and third-party vendors to ensure timely delivery.
• Coordinate with sales, customer service, and finance teams for smooth end-to-end operations.

Requirements:

• 5–8 years of experience in operations management (Courier/Logistics/Freight).
• Strong skills in man-management, process optimization, and escalation handling.
• Knowledge of international shipping regulations and customs processes.
• Proficiency in MS Excel, ERP systems, and reporting tools.
• Strong communication and negotiation skills, Ability to work under pressure and meet deadlines.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Candidate must have courier/logistic operation experience

Experience:

• total work: 5 years (Required)

Expected Start Date: 01/09/2025