Operations Manager

Paras Hospital is hiring Operation Manager for Gurgaon location.

Position Overview:

Operations Manager

Key Responsibilities:

1. Consultant & Clinical Coordination

• Establish and maintain effective coordination with all consultants and clinical teams.
• Participate in clinical rounds to ensure smooth communication and timely administrative support.
• Facilitate effective resolution of operational and patient-related issues during hospitalization.

2. Patient Management & Admission Oversight

• Personally, interact with all admitted patients under designated departments to ensure superior patient experience.
• Coordinate with the Bed Management and Front Office teams for planned admissions, pre-admission documentation, and room allocation.
• Prepare cost estimates, monitor billing recovery, and ensure discharge processes are completed without delays.
• Support family meetings with treating consultants in case of complications or special situations.

3. Departmental Performance & Conversion Management

• Drive daily OPD and IPD performance to achieve set departmental targets.
• Monitor OPD-to-IPD conversion ratios and take initiatives to optimize patient conversion.
• Ensure consultant engagement and timely sharing of department performance dashboards.

4. Financial & Operational Control

• Own and manage the departmental

  P&L

  , ensuring achievement of monthly and annual revenue targets.
• Control operating expenses and resource utilization in line with budgetary guidelines.
• Maintain and analyse daily operational and financial data, presenting weekly reports to the Unit Head Administration.

5. Marketing & Business Development

• Prepare a

  Monthly Marketing Activity Planner

  in coordination with consultants and the marketing team.
• Support execution of awareness programs, referral engagements, and patient education initiatives.
• Track impact of marketing efforts on patient footfalls and departmental revenue.

6. Quality & Patient Experience

• Ensure adherence to hospital quality standards and service protocols.
• Monitor and address patient feedback and complaints promptly.
• Support accreditation, audit, and continuous quality improvement initiatives.

Key Deliverables:

• Achievement of monthly OPD/IPD revenue targets.
• Manage the departmental

  P&L.

• Defined OPD-to-IPD, conversion ratios.
• Departmental cost, optimization and budget adherence.
• Timely submission of reports and marketing plans.
• High patient satisfaction with zero unresolved escalations.

Qualification & Experience:

• Essential:

  BDS + Master’s in Hospital Administration (MHA) or equivalent.

• Experience:

  5–8 years in hospital operations.
• Strong analytical, communication, and interpersonal skills.
• Proficiency in

  MIS reporting

  , data analysis, and healthcare operations software.

Key Skills:

• Clinical understanding with operational insight.
• Strong leadership and stakeholder management.
• Financial acumen and target-driven approach.
• Excellent coordination, communication, and patient-handling ability.

Regards

Shobhit Nayal

9810802312