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Tatva Care
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Operations Manager

Operations Manager

4 - 8 years

|

0 Lacs

Posted:2 hours ago| Platform:

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Skills Required

business operations operations management lead operations operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key areas would be:

Hard core operations person who has run day to day ops and has experience coordinating between teams, solving daily bottlenecks, managing dispatch or fulfilment workflows, and handling escalations.
SOP building and making sure people follow them
Good at excel - Build basic dashboards, Track daily ops KPIs, Convert insights actions
Bonus: Experience improving TAT, SLA, error %, or delivery rates through data.
Does RCA's, can build error-prevention mechanisms, does audits, Improves error rates
Cross-functional Collaboration - Inside Sales, Packaging, Pharmacy, Accounts

Skill set:

Technical & Operational Skills

Workflow management
Order dispatch & logistics coordination
Inventory or pharmacy ops familiarity
SOP creation
Quality control & audits
RCA documentation
Basic automation skills
Dashboard creation (Sheets, Excel, Data Studio)

Soft Skills

Team leadership
Problem solving under pressure
Action and ownership oriented
Detail orientation
Strong follow-through
Ability to work with pharmacists, inside sales, logistics and 3PL staff
Clear communication
Patience + firmness balance
Doesn't act like a boss, rather supports the team thrive
Role & responsibilities

Preferred candidate profile

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