Experience in customer support, customer satisfaction, and customer service Strong communication skills in English and Punjabi Ability to work night shifts from home 1-2 years of experience in customer care executive roles Must have experience in Microsoft excel. should be located in NCR. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: Punjabi (Preferred) English (Preferred) Shift availability: Night Shift (Preferred) Expected Start Date: 01/09/2025
Experience in customer support, customer satisfaction, and customer service Strong communication skills in English and Punjabi Ability to work night shifts from home 1-2 years of experience in customer care executive roles Must have experience in Microsoft excel. should be located in NCR. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: Punjabi (Preferred) English (Preferred) Shift availability: Night Shift (Preferred) Expected Start Date: 01/09/2025
We are seeking a dynamic and experienced Operations Manager to lead and streamline our international courier service operations in India. The ideal candidate will excel in man management , implement best practices for efficient execution, and develop robust documentation and reporting frameworks to ensure operational excellence and minimize escalations. This role requires strong leadership, analytical skills, and a focus on continuous improvement. Key Responsibilities: Oversee daily operations : pickup, packaging, customs clearance, dispatch. Manage and motivate operations team for smooth execution. Identify operational bottlenecks and introduce lean processes for cost-effective operations. Create and enforce SOPs and process improvements . Establish escalation protocols to minimize customer complaints and service disruptions. Allocate resources effectively to meet service-level agreements (SLAs) and optimize turnaround times. Conduct regular team meetings, training. Monitor KPIs: delivery timelines, error rates, customer satisfaction . Maintain accurate shipment records, vendor contracts, and compliance documents . Generate daily, weekly, and monthly operational performance reports for senior leadership. Implement a robust reporting framework for incident tracking, root cause analysis, and preventive measures. Build relationships with logistics partners, and third-party vendors to ensure timely delivery. Coordinate with sales, customer service, and finance teams for smooth end-to-end operations. Requirements: 5–8 years of experience in operations management (Courier/Logistics/Freight). Strong skills in man-management, process optimization, and escalation handling . Knowledge of international shipping regulations and customs processes . Proficiency in MS Excel , ERP systems, and reporting tools. Strong communication and negotiation skills, Ability to work under pressure and meet deadlines. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Ability to commute/relocate: New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Candidate must have courier/logistic operation experience Experience: total work: 5 years (Required) Expected Start Date: 01/09/2025
This is a customer support role focused on resolving customer inquiries, issues, and complaints through real-time, text-based chat conversations, often requiring multitasking, excellent written communication, and problem-solving skills to maintain high customer satisfaction. We require at least one year experience in online chat support . This is work from home(WFH) opportunity with evening and morning shift . Core Responsibilities Real-time Support: Handling customer questions and requests through live chat interfaces. Information Provision: Furnishing detailed information about services, and policies to customers. Customer Interaction Management: Recording details of customer interactions and tracking the actions taken. Escalation: Identifying and escalating critical or priority customer issues to appropriate higher-level support teams. Product Knowledge: Continuously updating knowledge on company products, services, and relevant processes. Key Skills & Qualifications Excellent Communication: Strong written communication skills, including grammar and spelling. Multitasking: Ability to handle multiple chat conversations simultaneously. Problem-Solving: Quick and logical thinking to resolve customer issues efficiently. Technical Proficiency: Competence with computers and various messaging/chat platforms. Customer Focus: Empathy, patience, and a commitment to customer satisfaction. Typing Skills: High typing speed to ensure timely responses. Chat support Experience(Must Have): Require at least one year experience in online chat support. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Work from home Application Question(s): do you have 1 year experience in online Chat Process support for Courier or logistic industry ? Experience: Live chat: 1 year (Required) Language: Punjabi (Preferred)
This is a customer support role focused on resolving customer inquiries, issues, and complaints through real-time, text-based chat conversations, often requiring multitasking, excellent written communication, and problem-solving skills to maintain high customer satisfaction. We require at least one year experience in online chat support . This is work from home(WFH) opportunity with evening and morning shift . Core Responsibilities Real-time Support: Handling customer questions and requests through live chat interfaces. Information Provision: Furnishing detailed information about services, and policies to customers. Customer Interaction Management: Recording details of customer interactions and tracking the actions taken. Escalation: Identifying and escalating critical or priority customer issues to appropriate higher-level support teams. Product Knowledge: Continuously updating knowledge on company products, services, and relevant processes. Key Skills & Qualifications Excellent Communication: Strong written communication skills, including grammar and spelling. Multitasking: Ability to handle multiple chat conversations simultaneously. Problem-Solving: Quick and logical thinking to resolve customer issues efficiently. Technical Proficiency: Competence with computers and various messaging/chat platforms. Customer Focus: Empathy, patience, and a commitment to customer satisfaction. Typing Skills: High typing speed to ensure timely responses. Chat support Experience(Must Have): Require at least one year experience in online chat support. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Work from home Application Question(s): do you have 1 year experience in online Chat Process support for Courier or logistic industry ? Experience: Live chat: 1 year (Required) Language: Punjabi (Preferred)