Operations Manager

Job Summary:

The Operations Manager will oversee the day-to-day functioning of the EdTech platform, ensuring smooth coordination between departments, efficient execution of administrative and academic operations, and alignment of company processes with business goals. The ideal candidate has a strong background in administration, excellent organizational skills, and experience working in the education or technology sector.

Key Responsibilities:Operational Management

• Oversee day-to-day operations including course scheduling, teacher coordination, and student support.
• Manage logistics for live and recorded classes, webinars, and workshops.
• Ensure smooth functioning of all online learning platforms and tools.
• Maintain process documentation and create standard operating procedures (SOPs).
• Identify bottlenecks and improve workflow efficiency across departments.

Administrative Oversight

• Supervise administrative staff and manage internal communication between departments (sales, marketing, tech, academics).
• Oversee vendor relationships, procurement, and resource allocation.
• Maintain records of enrollments, faculty contracts, and payments.
• Coordinate with HR for recruitment, onboarding, and performance management.

Student & Faculty Coordination

• Act as a liaison between students, faculty, and management.
• Ensure timely communication regarding class schedules, assignments, and student support queries.
• Manage teacher onboarding, contracts, and payroll in coordination with HR and accounts.

Data & Reporting

• Track key operational metrics such as enrollments, attendance, completion rates, and customer satisfaction.
• Generate and analyze reports for management to support decision-making.
• Work with the tech and marketing teams to align operational data with business growth objectives.

Quality Assurance

• Ensure high-quality delivery of courses and services.
• Regularly review feedback from students and faculty to implement improvements.
• Monitor service standards and compliance with company policies.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Education Management, or related field (Master’s preferred).
• 3–6 years of experience in operations or administration, preferably in an EdTech or education setup.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in MS Excel, Google Workspace, and CRM/ERP tools.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple teams and stakeholders.

Preferred Qualifications:

• Experience with LMS platforms (Moodle, Thinkific, Teachable, etc.) or internal student management systems.
• Familiarity with online education processes — course uploads, scheduling, and student engagement analytics.
• Understanding of digital marketing and sales operations in the EdTech ecosystem.

Key Performance Indicators (KPIs):

• Operational efficiency (task turnaround time, issue resolution rate).
• Student satisfaction and retention rates.
• Reduction in process delays and administrative errors.
• Team productivity and coordination efficiency.

Job Type: Full-time

Pay: ₹35,752.69 - ₹50,041.31 per month

Work Location: In person