Operations Manager

Integrated Information Services

3 - 7 years

4 - 8 Lacs

noida

Posted:4 hours ago| Platform:

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Skills Required

client management client escalation team leading good comm skills grievance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Account

daily delivery

What You’ll Be Doing

Team

Manage and mentor a team of 30–40 BGV professionals
Ensure daily SLAs, turnaround times (TATs), and quality benchmarks are consistently met

Resolve operational issues, allocate resources effectively, and keep delivery running like clockwork
Create a culture of ownership, performance, and learning

Client Ownership & Relationship Management

Act as the single point of contact for key accounts
Conduct regular review calls, share progress updates, and build lasting trust with clients
Proactively resolve escalations and client-side blockers
Translate client needs into clear actions for your team

Process & Business Enablement

Identify inefficiencies, repeat issues, or blockers — and fix them with support from HR/Ops/QA
Contribute to client growth by spotting upsell or cross-sell opportunities
Work closely with internal stakeholders to improve formats, reports, and delivery structure

What We’re Looking For

3–7 years of relevant experience in BGV, client operations, or service delivery
Proven experience managing large teams (20+ members) and direct client interactions
Excellent communication and escalation management skills
Strong Excel/Google Sheets + reporting dashboard know-how
Highly organized, process-driven, and collaborative

strong

Preferred candidate profile

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