4 Client Escalation Jobs

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3.0 - 7.0 years

4 - 8 Lacs

noida

Work from Office

As an Account Manager , youll be at the center of two engines — a high-performing delivery team (30– 40 people) and a set of high-trust client relationships. You’ll be responsible for making sure that work gets done, people stay motivated, and clients stay happy — every single day. You’ll take complete ownership of daily delivery , people performance , and client coordination in our BGV operations. This role is perfect for someone who thrives in a fast-paced environment, loves solving problems, and knows how to lead with both empathy and structure. What You’ll Be Doing Team Leadership & Delivery Manage and mentor a team of 30–40 BGV professionals Ensure daily SLAs, turnaround times (TATs), a...

Posted 2 months ago

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2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be working as a Real Time Analyst in the role of an Associate at our Chennai (Ambit IT Park) office. You should be flexible to work in night shifts as the work model is from the office. We are looking for immediate joiners who possess the following skills and abilities: - Proficiency in Excel. - Strong analytical skills. - Ability to prioritize tasks and multitask effectively. - Strong interpersonal skills to develop and maintain relationships with stakeholders. - Excellent written and verbal communication skills. - Proactive in resolving issues and improving processes. - Ability to interact positively with clients. - In-depth knowledge of Project SLA metrics relevant to WPO. Your k...

Posted 3 months ago

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6.0 - 8.0 years

0 - 0 Lacs

Mysuru

Work from Office

Job Description Prioritize claims for AR work based on aging, dollar value, and other criteria. Monitor Team's production and SLA delivery. Assign AR accounts and prioritize claims to AR Associates for completion on a daily or weekly as appropriate. Run AR reports daily / weekly for each client account. Manage and handle effectively escalations raised by the clients. Provide mentorship, training and coaching to the team. Adhere to organizational policies and procedures. Keep the Standard Operating Procedures updated and establish due control mechanisms. Attending management meetings to present results and formulate continual process improvement and effectiveness. Work with quality and busine...

Posted 3 months ago

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3.0 - 5.0 years

3 - 5 Lacs

Kolkata, West Bengal, India

On-site

BASIS resource requirements: Experience on SAP S4HANA and HANA Database Experience on SAP User creation and modification Should have good analytical and troubleshooting skills on ABAP dump, Failed SAP background jobs Should be good in working with onshore-offshore delivery models Should have ability to handle client escalation. Optional SLT Experience.

Posted 4 months ago

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cta

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