Operations Manager Integrated Information Services

3.0 - 7.0 years

4 - 8 Lacs

noida

Work from Office

As an Account Manager , youll be at the center of two engines — a high-performing delivery team (30– 40 people) and a set of high-trust client relationships. You’ll be responsible for making sure that work gets done, people stay motivated, and clients stay happy — every single day. You’ll take complete ownership of daily delivery , people performance , and client coordination in our BGV operations. This role is perfect for someone who thrives in a fast-paced environment, loves solving problems, and knows how to lead with both empathy and structure. What You’ll Be Doing Team Leadership & Delivery Manage and mentor a team of 30–40 BGV professionals Ensure daily SLAs, turnaround times (TATs), and quality benchmarks are consistently met Resolve operational issues, allocate resources effectively, and keep delivery running like clockwork Create a culture of ownership, performance, and learning Client Ownership & Relationship Management Act as the single point of contact for key accounts Conduct regular review calls, share progress updates, and build lasting trust with clients Proactively resolve escalations and client-side blockers Translate client needs into clear actions for your team Process & Business Enablement Identify inefficiencies, repeat issues, or blockers — and fix them with support from HR/Ops/QA Contribute to client growth by spotting upsell or cross-sell opportunities Work closely with internal stakeholders to improve formats, reports, and delivery structure What We’re Looking For 3–7 years of relevant experience in BGV, client operations, or service delivery Proven experience managing large teams (20+ members) and direct client interactions Excellent communication and escalation management skills Strong Excel/Google Sheets + reporting dashboard know-how Highly organized, process-driven, and collaborative Experience with background verification, KYC, or staffing domains is a strong advantage Role & responsibilities Preferred candidate profile

Posted 2 weeks ago

Apply

Realtime Analyst Movate

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be working as a Real Time Analyst in the role of an Associate at our Chennai (Ambit IT Park) office. You should be flexible to work in night shifts as the work model is from the office. We are looking for immediate joiners who possess the following skills and abilities: - Proficiency in Excel. - Strong analytical skills. - Ability to prioritize tasks and multitask effectively. - Strong interpersonal skills to develop and maintain relationships with stakeholders. - Excellent written and verbal communication skills. - Proactive in resolving issues and improving processes. - Ability to interact positively with clients. - In-depth knowledge of Project SLA metrics relevant to WPO. Your key performance indicators (KPIs) will include: - Managing real-time queues. - Idle time management. - Shrinkage management. - Meeting Project SLAs. - Providing Root Cause Analysis (RCA). - Ensuring reporting accuracy and timeliness at both Project and Associate levels. - Accurate and timely exception processing on IEX/EWFM. - Managing client escalations effectively. In addition to the core responsibilities, experience with any workforce tools will be considered an advantage.,

Posted 1 month ago

Apply

Team Lead - Operations (Hospital AR / RCM) EqualizeRCM Services

6.0 - 8.0 years

0 - 0 Lacs

Mysuru

Work from Office

Job Description Prioritize claims for AR work based on aging, dollar value, and other criteria. Monitor Team's production and SLA delivery. Assign AR accounts and prioritize claims to AR Associates for completion on a daily or weekly as appropriate. Run AR reports daily / weekly for each client account. Manage and handle effectively escalations raised by the clients. Provide mentorship, training and coaching to the team. Adhere to organizational policies and procedures. Keep the Standard Operating Procedures updated and establish due control mechanisms. Attending management meetings to present results and formulate continual process improvement and effectiveness. Work with quality and business transformation teams to identify, recommend and implement process improvement projects. Essential Excellent written & verbal communication skills. Excellent analytical and comprehensive skills Healthcare compliance and terminology knowledge. Well-versed with MS Office Excel. Willingness to work in continuous night shift. 5-8 years experience working as AR Caller Proven track record in problem solving and improving process efficiency through strong analytical and problem-solving skills. Strong knowledge of US revenue cycle management for Physician Practices and Hospitals Strong leadership skills with an ability to motivate direct reports. Develop the team's talent, drive employee retention and engagement.

Posted 1 month ago

Apply

SAP Basis Consultant Now100 Solutions Private Limited

3.0 - 5.0 years

3 - 5 Lacs

Kolkata, West Bengal, India

On-site

BASIS resource requirements: Experience on SAP S4HANA and HANA Database Experience on SAP User creation and modification Should have good analytical and troubleshooting skills on ABAP dump, Failed SAP background jobs Should be good in working with onshore-offshore delivery models Should have ability to handle client escalation. Optional SLT Experience.

Posted 2 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.