Posted:4 hours ago|
Platform:
On-site
Full Time
Job Title: Operations Manager
Location: Villianur, Pondicherry
Company: Unitech Packs
Employment Type: Full-Time
About the Role:
We are seeking a dynamic Operations Manager to oversee and improve our day-to-day business operations, manage cross-functional teams, and streamline processes across accounts, store, dispatch, sales coordination, and telecalling units. The ideal candidate will be proactive, analytical, and execution-focused with strong leadership skills.
Key Responsibilities:
Oversee daily operations across departments: accounts, sales, stores, dispatch, tele-calling, and procurement.
Monitor and improve internal processes using ERP/CRM tools (e.g., Alliance Book ERP).
Develop and enforce SOPs (Standard Operating Procedures) for each department.
Track KPIs for team members and ensure performance accountability.
Coordinate with sales and tele-calling teams to improve lead conversion and customer follow-up.
Manage inventory flow, dispatch planning, and order fulfillment timelines.
Report to the MD/JMD on business performance, operational bottlenecks, and growth opportunities.
Support recruitment, training, and HR coordination.
Liaise with vendors, logistics, and support functions to ensure smooth operations.
KPIs to Drive:
On-time order dispatch rate
Inventory accuracy
Telecalling conversion rate
Daily and monthly reporting accuracy
ERP data compliance and utilization
Cross-team coordination efficiency
Required Skills & Qualifications:
Bachelor’s Degree (preferably in Business, Engineering, Logistics, or related fields)
4–8 years of experience in operations, logistics, or supply chain (manufacturing/trading industry preferred)
Experience using ERP systems (Alliance Book ERP a plus)
Strong communication, team leadership, and problem-solving skills
Ability to multitask and manage priorities in a fast-paced environment
Preferred:
Knowledge of industrial packing materials industry or B2B supply chain
Familiarity with automation tools like Zapier, Make.com, WhatsApp API is a plus
Why Join Us?
Opportunity to grow with a fast-scaling company
Dynamic leadership team focused on process and digital transformation
Ownership and responsibility from Day 1
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
Unitech Packs
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