Head of Information Technology

About the job

About ProcDNA

ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We’re a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won’t be stuck in a cubicle – you’ll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn’t just encouraged; it’s ingrained in our DNA. Ready to join our epic growth journey?

What we are looking for?

Head of IT

mid-sized, high-growth organizations

Key Responsibilities

1. Strategic Leadership & Planning

• Define and execute a forward-looking IT infrastructure roadmap aligned with organizational growth and global business priorities
• Collaborate with global and regional leadership to assess current capabilities, prioritize initiatives, and deploy enterprise-grade solutions
• Build and lead a lean, high-performing IT team, fostering a culture of ownership, innovation, and continuous improvement
• Stay abreast of industry trends, emerging technologies, and evolving best practices to ensure our infrastructure remains future-ready
• Develop and manage annual IT budgets, drive cost optimization, and lead vendor negotiations for hardware, software, cloud services, and support

2. Infrastructure & Systems Oversight

• Oversee core IT operations including LAN/WAN, WiFi, VPN, firewalls, Active Directory, and cloud infrastructure (Office 365, Azure)
• Ensure high availability, security, and performance of all infrastructure systems including backup, disaster recovery, failover, and endpoint monitoring
• Implement and optimize collaboration tools, business applications, and access control systems to support seamless daily operations
• Lead infrastructure build-outs for new office locations—including procurement, connectivity, device setup, and systems integration

. IT Service Management & End-User Support

• Oversee end-to-end helpdesk operations, ensuring timely resolution of incidents and service requests in line with SLAs
• Standardize support processes and improve user experience across desktop, remote, and mobile environments
• Own the IT onboarding and offboarding process, ensuring secure and efficient provisioning/deprovisioning of accounts, access, and assets
• Analyze recurring issues, identify root causes, and implement long-term fixes to reduce support load and enhance uptime

4. Security, Compliance & Risk Management

• Lead IT security and compliance for India, ensuring alignment with global policies and industry standards like ISO 27001, NIST, and SOX
• Enforce protocols for access control, patching, encryption, endpoint protection, and incident response
• Support internal and external audits, lead risk assessments, and manage remediation of control gaps or vulnerabilities
• Deliver periodic training and awareness programs to instill a culture of proactive cybersecurity across the organization

What you will bring?

Required Skills & Experience

• Minimum

  10+ years of experience

  in IT infrastructure and operations, including

  4–5+ years in leadership roles

  within mid-sized (200–1000 person) organizations
• Demonstrated success in

  building IT teams and infrastructure from scratch

  in high-growth, distributed environments
• Deep technical expertise in:

• Operating Systems:

  Windows Server & Desktop, Active Directory

• Networking:

  LAN/WAN, DNS, DHCP, Firewalls, VPNs

• Cloud Platforms:

  Office 365, Azure (admin-level proficiency)

• Security:

  Endpoint protection, patching, encryption, access controls
• Familiarity with

  ITIL-based service management

  practices and tools
• Preferred: Experience in

  consulting or global capability center (GCC) environments

Leadership Competencies

• Strong people leadership—ability to recruit, mentor, and motivate a high-performing team
• Excellent communication and stakeholder management skills, capable of interfacing with business leaders, technical teams, and vendors
• Strong problem-solving and decision-making abilities, especially in high-pressure situations
• A mindset focused on scalability, standardization, and continuous improvement

What We Offer?

• Opportunity to shape the IT strategy and infrastructure of a fast-scaling, global organization
• High visibility and ownership in a mission-critical function, reporting to executive leadership
• A collaborative work culture that values innovation, autonomy, and impact
• Competitive compensation aligned with experience and skill set