Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less

Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less

Company Profile TLC DigiTech Pvt. Ltd. is an innovative, marketing-oriented, design-led organization, uniquely providing a complete suite of solutions across digital, tech and services. Set up over 20 years ago, we have a pan India presence and regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 500 plus people and bring a culture of innovation to deliver excellence. Our teams including design, tech, digital, support, contact centers provide a unique single window solution to our customers. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com, www.gourmetclub.co.ke and TLC Apps include Club Marriott South Asia, Gourmet Club Kenya, DLITE PLUS that are available on the App Store and Google Play Store. To know more about us please visit www.tlcgroup.com and www.hotelmemberships.com . Job Responsibility: a. Product Adoption with internal teams (hotel + TLC Program) b. Product promotion to dept heads etc of client teams – benefits, use, applicability, training etc to create ongoing interest and opportunity c. Digital initiatives with local hotel team (under guidance from TLC Marketing) Organic posts + participation in events Visibility – collaterals, displays Wedding and conference hashtags d. Reporting and involvement of hotel teams in the above three points on every initiative taken to ensure ongoing engagement e. Partnerships and reporting back to the hotels. Direct on TR + MBOW Direct on Membership sales Garnering data opportunities Coordination with hotel sales teams and banquet teams for leads etc Partnership Opportunity a. Target Audience C&D corporate Accounts > employee engagement, employee travel savings, channel partners + clients RWAs – similar client profile Clubs With folks holding large banquets like product launches etc Developers, Jewellers Associations like Rotary, Expat etc b. Tools Curated memberships – with / without certificates at special prices Promo codes for MBOW, TR and Memberships 3. Success Parameters of the role (track monthly) a. Sign Ups – count and revenue b. Adoption of our tech Hotel Web portal and count of reservations and data Use of MBOW c. Hotel Engagement level d. Number of Activities Digital campaigns Promo Codes issued Desired Profile • Bachelor's degree in Business, Hospitality Management, or a related field. • A go-getter, filled with initiative and self drive who can think out of the box. • 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. • Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. • Exceptional interpersonal skills and the ability to build rapport with clients. • Self-motivated, with the ability to work independently and as part of a team. • Willingness to travel to client sites as needed. • Proficiency in CRM software and Microsoft Office Suite. • Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. • Strong tech/digital background will be an added advantage Show more Show less

Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less

Key Responsibilities: Design, setup and maintain Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules. Mobilize business change by leveraging Salesforce to enable fit-for-purpose scalable business solutions to meet the company’s needs. Develop Salesforce platforms to meet ever-changing needs. Configured page layouts, workflows, document templates, record types, & data fields. Create and update users, reports and dashboards to track pipeline/stages for management visibility. Create validation rules, approval process, workflows, process builder knowledge in generating reports and dashboards using tools like Apex Data Loader, Import Wizard etc. Data Loading using SFDC Data Loader & experience on CRM applications like Data Exports & Imports. Create Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions. Desired Profile: 7years+ of experience as a Salesforce.com administrator. Salesforce.com Admin (ADM201 and ADM211) certified. Sales Cloud, Service Cloud and Developer certifications are preferred Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of Salesforce.com best practices and functionality. Experienced in configuration, customization, custom objects, custom fields, page layouts, tabs on Salesforce.com. Experience in SFDC-related technologies such as Apex, Visual Force. Experience in salesforce appexchange. Show more Show less

Job Purpose Monitor the financial health of the businesses, protect the company’s vital assets and propose strategic direction and transformation to enhance financial value to stakeholders. Key Responsibilities Study benchmarks, establish best practices and financial metrics including budgets and financial reporting Ensure financial stability and establish financial discipline Oversee financial health, resource allocation and digital transformation Establish relationships and work with statutory Auditors, Consultants to ensure financial and legal compliance Benchmark and monitor control processes and risk management Manage the investment portfolio to enhance long term value of the organization Identify suitable growth opportunities Provide professional development support, ensure high productivity and engagement of the leadership team and act as a guide / mentor for their continual development Participate in critical hiring & employee development by mentoring leadership and continuous performance evaluation Key Skills & Qualification Education : MBA or Chartered Accountant (CA). Preference will be given to candidates who are Company Secretaries ( CS) Experience : 10+ years of experience with a current similar role Skills Financial acumen Entrepreneurial thinking Global perspective and overseas business building Team building and talent development Excellent inter-personal skills Compensation Competitive with possibility of long-term stock appreciation incentives About Us TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Show more Show less

Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less