Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less
Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less
Company Profile TLC DigiTech Pvt. Ltd. is an innovative, marketing-oriented, design-led organization, uniquely providing a complete suite of solutions across digital, tech and services. Set up over 20 years ago, we have a pan India presence and regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 500 plus people and bring a culture of innovation to deliver excellence. Our teams including design, tech, digital, support, contact centers provide a unique single window solution to our customers. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com, www.gourmetclub.co.ke and TLC Apps include Club Marriott South Asia, Gourmet Club Kenya, DLITE PLUS that are available on the App Store and Google Play Store. To know more about us please visit www.tlcgroup.com and www.hotelmemberships.com . Job Responsibility: a. Product Adoption with internal teams (hotel + TLC Program) b. Product promotion to dept heads etc of client teams – benefits, use, applicability, training etc to create ongoing interest and opportunity c. Digital initiatives with local hotel team (under guidance from TLC Marketing) Organic posts + participation in events Visibility – collaterals, displays Wedding and conference hashtags d. Reporting and involvement of hotel teams in the above three points on every initiative taken to ensure ongoing engagement e. Partnerships and reporting back to the hotels. Direct on TR + MBOW Direct on Membership sales Garnering data opportunities Coordination with hotel sales teams and banquet teams for leads etc Partnership Opportunity a. Target Audience C&D corporate Accounts > employee engagement, employee travel savings, channel partners + clients RWAs – similar client profile Clubs With folks holding large banquets like product launches etc Developers, Jewellers Associations like Rotary, Expat etc b. Tools Curated memberships – with / without certificates at special prices Promo codes for MBOW, TR and Memberships 3. Success Parameters of the role (track monthly) a. Sign Ups – count and revenue b. Adoption of our tech Hotel Web portal and count of reservations and data Use of MBOW c. Hotel Engagement level d. Number of Activities Digital campaigns Promo Codes issued Desired Profile • Bachelor's degree in Business, Hospitality Management, or a related field. • A go-getter, filled with initiative and self drive who can think out of the box. • 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. • Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. • Exceptional interpersonal skills and the ability to build rapport with clients. • Self-motivated, with the ability to work independently and as part of a team. • Willingness to travel to client sites as needed. • Proficiency in CRM software and Microsoft Office Suite. • Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. • Strong tech/digital background will be an added advantage Show more Show less
Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less
Key Responsibilities: Design, setup and maintain Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules. Mobilize business change by leveraging Salesforce to enable fit-for-purpose scalable business solutions to meet the company’s needs. Develop Salesforce platforms to meet ever-changing needs. Configured page layouts, workflows, document templates, record types, & data fields. Create and update users, reports and dashboards to track pipeline/stages for management visibility. Create validation rules, approval process, workflows, process builder knowledge in generating reports and dashboards using tools like Apex Data Loader, Import Wizard etc. Data Loading using SFDC Data Loader & experience on CRM applications like Data Exports & Imports. Create Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions. Desired Profile: 7years+ of experience as a Salesforce.com administrator. Salesforce.com Admin (ADM201 and ADM211) certified. Sales Cloud, Service Cloud and Developer certifications are preferred Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of Salesforce.com best practices and functionality. Experienced in configuration, customization, custom objects, custom fields, page layouts, tabs on Salesforce.com. Experience in SFDC-related technologies such as Apex, Visual Force. Experience in salesforce appexchange. Show more Show less
Job Purpose Monitor the financial health of the businesses, protect the company’s vital assets and propose strategic direction and transformation to enhance financial value to stakeholders. Key Responsibilities Study benchmarks, establish best practices and financial metrics including budgets and financial reporting Ensure financial stability and establish financial discipline Oversee financial health, resource allocation and digital transformation Establish relationships and work with statutory Auditors, Consultants to ensure financial and legal compliance Benchmark and monitor control processes and risk management Manage the investment portfolio to enhance long term value of the organization Identify suitable growth opportunities Provide professional development support, ensure high productivity and engagement of the leadership team and act as a guide / mentor for their continual development Participate in critical hiring & employee development by mentoring leadership and continuous performance evaluation Key Skills & Qualification Education : MBA or Chartered Accountant (CA). Preference will be given to candidates who are Company Secretaries ( CS) Experience : 10+ years of experience with a current similar role Skills Financial acumen Entrepreneurial thinking Global perspective and overseas business building Team building and talent development Excellent inter-personal skills Compensation Competitive with possibility of long-term stock appreciation incentives About Us TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Show more Show less
Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Product Sales Manager Company Website: www.tlcgroup.com, Job Responsibility: Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Desired Profile Bachelor's degree in Business, Hospitality Management, or a related field. A go-getter, filled with initiative and self drive who can think out of the box. 3-5 years of experience in sales of software services, preferably in hospitality technology or a related industry. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Exceptional interpersonal skills and the ability to build rapport with clients. Self-motivated, with the ability to work independently and as part of a team. Willingness to travel to client sites as needed. Proficiency in CRM software and Microsoft Office Suite. Experience in the sales and training of hospitality technology solutions, such as property management systems, point-of-sale systems, guest experience platforms, or related products. Strong tech/digital background will be an added advantage Show more Show less
TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. TLC ensures compliance and statutory audits through Big Four global accounting firms an adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Key Responsibility Drive performance and growth across sales and contact centre setup for a large luxury hospitality client. Align strategic objectives with TLC’s goals and ensure delivery against business KPIs. Act as the primary liaison with key client stakeholders. Maintain strong relationships through consistent communication, solution orientation, and value delivery. Lead, manage and monitor Sales, Stakeholder Management and Contact Centre Management and take ownership of overall Budgets. Directly supervise a centralized inbound & outbound contact centre and MIS functions. Oversee daily operations, resource planning, and ensure SLA adherence. Ensure recruitment, training, upskilling, and motivation of the centre team. Build a performance-driven culture with strong adherence to compliance, quality, and customer-centricity. Champion the adoption of CRM and technology solutions, encouraging continuous team improvement through regular guidance and performance insights. Continuously analyze sales data, renewal trends, and performance dashboards to inform strategic decisions and identify opportunities for improvement in underperforming areas.
TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. TLC ensures compliance and statutory audits through Big Four global accounting firms an adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Key Responsibility Drive performance and growth across sales and contact centre setup for a large luxury hospitality client. Align strategic objectives with TLC’s goals and ensure delivery against business KPIs. Act as the primary liaison with key client stakeholders. Maintain strong relationships through consistent communication, solution orientation, and value delivery. Lead, manage and monitor Sales, Stakeholder Management and Contact Centre Management and take ownership of overall Budgets. Directly supervise a centralized inbound & outbound contact centre and MIS functions. Oversee daily operations, resource planning, and ensure SLA adherence. Ensure recruitment, training, upskilling, and motivation of the centre team. Build a performance-driven culture with strong adherence to compliance, quality, and customer-centricity. Champion the adoption of CRM and technology solutions, encouraging continuous team improvement through regular guidance and performance insights. Continuously analyze sales data, renewal trends, and performance dashboards to inform strategic decisions and identify opportunities for improvement in underperforming areas. Job Purpose To drive sales performance, client satisfaction, and operational excellence for a key hospitality account by leading an entire Centre, ensuring target achievement, and aligning on-ground execution with TLC’s strategic goals. Experience Minimum 15 years of experience in leading sales, contact centre operations, and client management, preferably in hospitality or service-driven industries. Education Postgraduate degree (MBA or equivalent preferred) Graduation in Business, Hospitality, or related field is essential
About Us TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. TLC ensures compliance and statutory audits through Big Four global accounting firms an adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Key Responsibility Drive performance and growth across sales and contact centre setup for a large luxury hospitality client. Align strategic objectives with TLC’s goals and ensure delivery against business KPIs. Act as the primary liaison with key client stakeholders. Maintain strong relationships through consistent communication, solution orientation, and value delivery. Lead, manage and monitor Sales, Stakeholder Management and Contact Centre Management and take ownership of overall Budgets. Directly supervise a centralized inbound & outbound contact centre and MIS functions. Oversee daily operations, resource planning, and ensure SLA adherence. Ensure recruitment, training, upskilling, and motivation of the centre team. Build a performance-driven culture with strong adherence to compliance, quality, and customer-centricity. Champion the adoption of CRM and technology solutions, encouraging continuous team improvement through regular guidance and performance insights. Continuously analyze sales data, renewal trends, and performance dashboards to inform strategic decisions and identify opportunities for improvement in underperforming areas. Job Purpose To drive sales performance, client satisfaction, and operational excellence for a key hospitality account by leading an entire Centre, ensuring target achievement, and aligning on-ground execution with TLC’s strategic goals. Experience Minimum 15 years of experience in leading sales, contact centre operations, and client management, preferably in hospitality or service-driven industries. Education Postgraduate degree (MBA or equivalent preferred) Graduation in Business, Hospitality, or related field is essential.
About Us TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers. TLC ensures compliance and statutory audits through Big Four global accounting firms an adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Key Responsibility Drive performance and growth across sales and contact centre setup for a large luxury hospitality client. Align strategic objectives with TLC’s goals and ensure delivery against business KPIs. Act as the primary liaison with key client stakeholders. Maintain strong relationships through consistent communication, solution orientation, and value delivery. Lead, manage and monitor Sales, Stakeholder Management and Contact Centre Management and take ownership of overall Budgets. Directly supervise a centralized inbound & outbound contact centre and MIS functions. Oversee daily operations, resource planning, and ensure SLA adherence. Ensure recruitment, training, upskilling, and motivation of the centre team. Build a performance-driven culture with strong adherence to compliance, quality, and customer-centricity. Champion the adoption of CRM and technology solutions, encouraging continuous team improvement through regular guidance and performance insights. Continuously analyze sales data, renewal trends, and performance dashboards to inform strategic decisions and identify opportunities for improvement in underperforming areas. Job Purpose To drive sales performance, client satisfaction, and operational excellence for a key hospitality account by leading an entire Centre, ensuring target achievement, and aligning on-ground execution with TLC’s strategic goals. Experience Minimum 15 years of experience in leading sales, contact centre operations, and client management, preferably in hospitality or service-driven industries. Education Postgraduate degree (MBA or equivalent preferred) Graduation in Business, Hospitality, or related field is essential Please send you resume at puneeta.kaul@tlcgroup.com Location - Manesar
Overview TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Job Purpose To drive sales performance, client satisfaction, and operational excellence for a key hospitality account by leading an entire Centre, ensuring target achievement, and aligning on-ground execution with TLC’s strategic goals. Role And Responsibilities • Drive performance and growth across sales and contact centre setup for a large luxury hospitality client. Align strategic objectives with TLC’s goals and ensure delivery against business KPIs. • Act as the primary liaison with key client stakeholders. Maintain strong relationships through consistent communication, solution orientation, and value delivery. • Lead, manage and monitor Sales, Stakeholder Management and Contact Centre Management and take ownership of overall Budgets. • Directly supervise a centralized inbound & outbound contact centre and MIS functions. Oversee daily operations, resource planning, and ensure SLA adherence. • Ensure recruitment, training, upskilling, and motivation of the centre team. Build a performance-driven culture with strong adherence to compliance, quality, and customer-centricity. • Champion the adoption of CRM and technology solutions, encouraging continuous team improvement through regular guidance and performance insights. • Continuously analyze sales data, renewal trends, and performance dashboards to inform strategic decisions and identify opportunities for improvement in underperforming areas Qualifications Postgraduate degree (MBA or equivalent preferred) Graduation in Business, Hospitality, or related field is essential Experience Minimum 15 years of experience in leading sales, contact centre operations, and client management, preferably in hospitality or service-driven industries
Company Description TLC DigiTech Pvt. Ltd. is a tech product and services company specializing in end-to-end digital solutions for customer acquisition, activation, engagement, retention, and loyalty, particularly in the travel and hospitality sectors. With over 20 years of experience, the company has a pan-India presence and regional operations in East Africa and Sri Lanka. Headquartered in New Delhi with a team of over 600, TLC DigiTech brings innovative solutions through integrated teams in design, technology, digital, support, contact centers, and club ambassadors. The company is ISO 27001, ISO 27701, and SOC2 certified, ensuring high standards of information security and compliance. Role Description This is a full-time, on-site role located in Gandhinagar for a Sales Associate. The Sales Associate will be responsible for managing customer relationships, generating leads, conducting sales presentations, and closing deals. Key tasks include maintaining sales records, identifying market opportunities, collaborating with the marketing team to optimize sales strategies, and delivering exceptional customer service. Qualifications Excellent communication and interpersonal skills Experience in customer relationship management and lead generation Proficiency in sales presentations and closing techniques Strong organizational skills with attention to detail Ability to collaborate with cross-functional teams Knowledge of the travel and hospitality industry is a plus Bachelor's degree in Business, Marketing, or related field Proven sales experience with a track record of meeting or exceeding targets
You will be working at TLC DigiTech Pvt. Ltd., an innovative, marketing-oriented organization that offers comprehensive solutions in digital, tech, and services. With over 20 years of experience, our presence spans across India, the Middle East, and Africa. Our corporate office is in New Delhi, and we have a dedicated team of 500+ individuals who thrive on delivering excellence through a culture of innovation. Our diverse teams in design, tech, digital, support, and contact centers provide a seamless solution to our customers. You will be responsible for designing and developing Hybrid applications using the Ionic Framework. Collaborating with cross-functional teams, you will define, design, and implement new features while working with external data sources and APIs. Your role will also involve bug fixing, enhancing application performance, and staying updated with the latest technologies to enhance development efficiency. Proficiency in Ionic Framework, mobile app development practices, testing tools, agile methodologies, and responsive design principles are essential. The ideal candidate should possess at least 4+ years of hands-on experience with Ionic 4 Framework, AngularJS, and Cordova for developing outstanding web and mobile applications. You should have expertise in web services (HTTP, REST, SOAP) using JSON, object-oriented design patterns, and multi-threading concepts. Strong skills in mobile UI design, coding, support, and maintenance are required. Familiarity with HTML5, JavaScript, third-party APIs (e.g., Facebook, Twitter), and experience with iOS and Android mobile apps would be advantageous. Additionally, exposure to design libraries like Twitter Bootstrap and third-party libraries and APIs are beneficial for this role.,
Job Purpose Monitor the financial health of the businesses, protect the company’s vital assets and propose strategic direction and transformation to enhance financial value to stakeholders. Responsibilities Study benchmarks, establish best practices and financial metrics including budgets and financial reporting Ensure financial stability and establish financial discipline Oversee financial health, resource allocation and digital transformation Establish relationships and work with Statutory Auditors, Consultants to ensure financial and legal compliance Benchmark and monitor control processes and risk management Manage the investment portfolio to enhance long term value of the organization Identify suitable growth opportunities Provide professional development support, ensure high productivity and engagement of the leadership team and act as a guide/mentor for their continual development Participate in critical hiring & employee development by mentoring leadership and continuous performance evaluation Qualifications and Experience Strong finance-based analytical skills 10+ years of experience with a current similar role Masters in Business or a Chartered Accountant Company Secretary would be and added advantage Compensation Competitive with possibility of long-term stock appreciation incentive.
Company Description TLC DigiTech Pvt. Ltd. is a tech product and services company specializing in providing end-to-end digital solutions for customer acquisition, activation, engagement, retention, and loyalty with domain expertise in the travel and hospitality space. With a presence in India, East Africa, and Sri Lanka, our team of over 600 people is dedicated to delivering excellence through innovation across various departments. Role Description This is a full-time on-site role for a Sales Associate located in Gandhinagar at TLC DigiTech Pvt. Ltd. The Sales Associate will be responsible for customer acquisition, maintaining client relationships, promoting products, and meeting sales targets on a daily basis. Qualifications Sales techniques and negotiation skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Understanding of CRM systems Experience in the tech or hospitality industry is a plus Bachelor's degree in Business Administration or related field
Role Overview: We are seeking a strategic, creative, and data-driven Digital Marketing Manager to lead our digital growth initiatives. This role will be responsible for crafting and executing digital marketing campaigns that drive user acquisition, engagement, retention, and brand awareness. You will work closely with the content, design, product, and community teams to grow and energize our user base. Key Responsibilities Full Funnel D2C – Growth Design, execute, and continuously refine digital marketing strategies across social media, search, email, and mobile to achieve brand and revenue objectives. End-to-End Growth Ownership – Manage the entire growth funnel from Acquisition → Activation → Retention, ensuring seamless customer journeys and measurable business impact. Performance Marketing Lead and optimize paid acquisition campaigns across Meta (Facebook/Instagram), Google Ads, YouTube, and additional high-impact channels including programmatic. KPI-Driven Optimization – Monitor and improve key metrics including CAC, CTR, CPM, and ROAS to maximize campaign efficiency and profitability. Content, Social Media & Community Growth Lead organic and paid content strategies across social channels, collaborating with creators and influencers to amplify brand reach and virality. Drive community growth and retention through onboarding, re-engagement, and referral programs that foster loyalty and sustained engagement. SEO, GEO & Analytics Strengthen web and app visibility through SEO best practices and Generative Engine Optimization (GEO) strategies, ensuring content is discoverable by both search engines and AI-driven platforms. Monitor, analyse, and report on performance using GA4, Meta Business Suite, and Salesforce CRM dashboards, leveraging insights for rapid optimization and measurable business impact. AI Automation, Agentic AI & Autonomous Commerce Deploy AI-powered marketing automation to streamline campaigns, enhance personalization, and optimize customer engagement. Leverage Agentic AI for intelligent decision-making and real-time adaptability, and implement autonomous e-commerce systems that self-optimize acquisition, retention, and revenue growth with minimal manual intervention. Cross-Functional & Partner Collaboration Work seamlessly with internal teams and external agencies to align strategies, coordinate execution, and deliver on overarching business, marketing, and growth objectives. Pre Requisites 4 - 7 years of experience in digital marketing, preferably in B2C / community / social / lifestyle platforms. Strong knowledge of digital channels including social, email, PPC, influencer, SEO, GEO and mobile. Hands on experience, leveraging chatbots and conversational AI to drive user engagement, automate customer support and boost campaign conversion. Experience with tools like Google Ads, Meta Ads Manager, Google Analytics and social scheduling tools. Excellent analytical skills with a test-and-learn mindset. Creativity and empathy to connect with a primarily female audience. Strong project management and communication skills. Passion for building community-driven brands. Experience marketing to Tier 2/3 cities in India. Understanding of female-centric communities or social commerce platforms
Company Description TLC DigiTech (P) Ltd is a tech product and services company providing comprehensive digital solutions for customer acquisition, activation, engagement, retention, and loyalty, with domain expertise in the travel and hospitality sectors. Established over 20 years ago, our headquarters are in New Delhi, and we have a team of over 600 professionals operating across India, East Africa, and Sri Lanka. We leverage a robust technology stack, including a CRM built on Salesforce and Heroku, integration via MuleSoft, and mobile applications on the Ionic hybrid platform. Our commitment to excellence is reflected in our adherence to the highest standards of information security and compliance, certified by ISO 27001, ISO 27701, and SOC2, and our membership in leading industry bodies such as CII, FHRAI, TAAI, Nasscom, and Dun & Bradstreet. Roles & Responsibilities Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of yourself and your teams Desired Profile Bachelors degree preferably in hotel, airline of travel management 3+ years of experience with a front-end direct sales role including managing a small team Lead / deliver revenue growth for TLC membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a delivery structure by training and augmenting manpower as needed. Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to nontechnical audience. Proficiency in CRM software and Microsoft Office Suite. Strong tech/digital background will be an added advantage Show more Show less
About Us TLC DigiTech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporateoffice in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support,Contact Centres, and Club Ambassadors — provide a seamless, single- window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managedvia MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat,WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensurescompliance and statutory audits through Big Four globalaccounting firms and adheres to the highest standards of information securitywith ISO 27001, ISO 27701 and SOC2 certifications. We are proud membersof CII, FHRAI,TAAI, Nasscom, Dun & Bradstreet, and other leadingindustry bodies. For more information, please visit www.tlcgroup.com. Job Title – Manager Customer Experience Experience – 10 years+ Job Location– Delhi NCR, Manesar Job Summary: The position is responsible for the leadership of Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership. Key Responsibilities: Create and present business reviews to the Client and internal leadership on weekly / monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience. scaling end-to-end customer support operation and leading digital transformation initiatives. Implementing innovative CX solutions, Customer advocacy, delight & centricity building, Process re-engineering, Automation, Grievance Handling and Customer-Centric Strategies. operations, leading digital transformation initiatives. Led core Customer Experience teams across voice, chat, email, backend. Applied strong analytical acumen to interpret performance dashboards, identify root causes, generate data-driven action plans. In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, Training, Quality, Resourcing, Customer Service, Sales etc.) Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews Should have deep knowledge and understanding of the BPO/Contact Centre operations. Excellent communication (written and verbal) and interpersonal skills.
Digital Marketing Manager Role Overview : We are seeking a strategic, creative, and data-driven Digital Marketing Manager to lead our digital growth initiatives. This role will be responsible for crafting and executing digital marketing campaigns that drive user acquisition, engagement, retention, and brand awareness. You will work closely with the content, design, product, and community teams to grow and energize our user base. Key Responsibilities : Full Funnel D2C – Growth Design, execute, and continuously refine digital marketing strategies across social media, search, email, and mobile to achieve brand and revenue objectives. End-to-End Growth Ownership – Manage the entire growth funnel from Acquisition → Activation → Retention, ensuring seamless customer journeys and measurable business impact.• Performance Marketing Lead and optimize paid acquisition campaigns across Meta (Facebook/Instagram), Google Ads, YouTube, and additional high-impact channels including programmatic. KPI-Driven Optimization – Monitor and improve key metrics including CAC, CTR, CPM, and ROAS to maximize campaign efficiency and profitability. Content, Social Media & Community Growth Lead organic and paid content strategies across social channels, collaborating with creators and influencers to amplify brand reach and virality. Drive community growth and retention through onboarding, re-engagement, and referral programs that foster loyalty and sustained engagement. SEO, GEO & Analytics Strengthen web and app visibility through SEO best practices and Generative Engine Optimization (GEO) strategies, ensuring content is discoverable by both search engines and AI-driven platforms. Monitor, analyse, and report on performance using GA4, Meta Business Suite, and Salesforce CRM dashboards, leveraging insights for rapid optimization and measurable business impact. AI Automation, Agentic AI & Autonomous Commerce Deploy AI-powered marketing automation to streamline campaigns, enhance personalization, and optimize customer engagement. Leverage Agentic AI for intelligent decision-making and real-time adaptability, and implement autonomous e-commerce systems that self-optimize acquisition, retention, and revenue growth with minimal manual intervention. Cross-Functional & Partner Collaboration Work seamlessly with internal teams and external agencies to align strategies, coordinate execution, and deliver on overarching business, marketing, and growth objectives. Requisites 4 - 7 years of experience in digital marketing, preferably in B2C / community / social / lifestyle platforms. Strong knowledge of digital channels including social, email, PPC, influencer, SEO, GEO and mobile. Hands on experience, leveraging chatbots and conversational AI to drive user engagement, automate customer support and boost campaign conversion. Experience with tools like Google Ads, Meta Ads Manager, Google Analytics and social scheduling tools. Excellent analytical skills with a test-and-learn mindset. Creativity and empathy to connect with a primarily female audience. Strong project management and communication skills. Passion for building community-driven brands. Experience marketing to Tier 2/3 cities in India.