Sales Manager

Company Description

TLC DigiTech (P) Ltd is a tech product and services company providing comprehensive digital solutions for customer acquisition, activation, engagement, retention, and loyalty, with domain expertise in the travel and hospitality sectors. Established over 20 years ago, our headquarters are in New Delhi, and we have a team of over 600 professionals operating across India, East Africa, and Sri Lanka. We leverage a robust technology stack, including a CRM built on Salesforce and Heroku, integration via MuleSoft, and mobile applications on the Ionic hybrid platform. Our commitment to excellence is reflected in our adherence to the highest standards of information security and compliance, certified by ISO 27001, ISO 27701, and SOC2, and our membership in leading industry bodies such as CII, FHRAI, TAAI, Nasscom, and Dun & Bradstreet.

Roles & Responsibilities

• Execute sales strategy to drive revenue growth
• Own and control direct costs pertaining to the sales delivery, primarily human resource related.
• Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and provide feedback from the voice of the customer.
• Support TLC Tech products success in your area through advocacy and training
• Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel
• Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks
• Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates
• Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits.
• Monitor delivery of KPIs of yourself and your teams

• Bachelors degree preferably in hotel, airline of travel management
• 3+ years of experience with a front-end direct sales role including managing a small team
• Lead / deliver revenue growth for TLC membership and subscription business within the designated area, ensuring operational excellence and client satisfaction.
• Maintain systems, processes and a delivery structure by training and augmenting manpower as needed.
• Fair to strong knowledge of the hospitality industry, including hotel operations, guest services, and technology trends.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to nontechnical audience.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong tech/digital background will be an added advantage