Head of Human Resources

The role is with a leading financial services organization based in Mumbai, India.

Role Overview:

The role will oversee all aspects of Human Resources for a large, multi-location financial services organization. This includes strategic HR leadership, talent acquisition, workforce planning, HR governance, compensation & benefits, employee relations, performance management, L&D, and culture building.

Responsibilities

1.Strategic HR Leadership & Business Partnership

• Define and execute HR strategy aligned with business goals and growth plans.
• Partner with CXOs on workforce planning, organisation design, capability building, and leadership decisions.
• Drive senior hiring, succession planning, and leadership development.
• Lead organisation-wide change and transformation initiatives.

2. Talent Acquisition, Workforce Planning & Onboarding

• Lead hiring across sales, operations, corporate, finance, and technology.
• Build strong hiring pipelines for mid–senior and leadership roles.
• Oversee manpower planning, headcount forecasting, and internal movement.
• Strengthen onboarding to ensure smooth integration and early productivity.

3. Compensation, Benefits, Compliance & Governance

• Manage compensation structures, salary benchmarking, incentives, and rewards.
• Ensure compliance with labour laws and financial services regulatory requirements.
• Establish strong HR governance, audits, SOPs, and risk-control frameworks.
• Standardise HR processes across all locations.

4. Employee Relations, Culture & Engagement

• Build a values-driven, inclusive, high-performance culture.
• Lead communication, engagement, recognition, and well-being programs.
• Manage grievance redressal and employee support mechanisms.
• Strengthen employer branding across levels.

5. Performance Management, L&D & Leadership Development

• Lead performance cycles, OKRs/KPIs, appraisals, and talent reviews.
• Drive L&D programs: compliance, technical, behavioural, and leadership.
• Build internal talent pipelines through succession planning and leadership programs.

6. HR Operations, Technology & Analytics

• Oversee HR operations, payroll governance, HRIS, and data management.
• Drive HR digitisation and adoption of modern HR tech platforms.
• Use analytics for insights on attrition, productivity, compensation, and engagement.
• Improve HR processes for scale, efficiency, and operational excellence.

Qualifications & Experience

Required

• MBA / PGDM in HR, MHRM, MSW or equivalent.
• 15+ years of progressive HR experience, including at least 5–7 years in senior HR leadership roles in financial services, BFSI, fintech, NBFCs, banks, or similar high-regulation, multi-location industries.
• Proven experience managing HR for a large workforce (1000+ employees) across diverse functions and regions.
• Strong understanding of labour laws, compliance requirements, and governance frameworks.

Skills & Competencies

• Strong business acumen and ability to align HR strategy with business objectives.
• Excellent stakeholder management, communication and influencing skills.
• Expertise in talent management, organisation development, employee relations, and change management.
• Data-driven decision-making, strong analytical skills, and comfort with HR metrics and HR technology.
• High integrity, confidentiality and professionalism.

Please Note:

To respect our client’s confidentiality and adhere to our internal policies, we are unable to disclose the client’s name during the initial stages of the hiring process. We understand that candidates may be curious to know the organisation they are being considered for, and we truly appreciate your understanding on this.

under no circumstances can the client’s name be shared upfront or outside the defined process

Thank you for your cooperation and professionalism.

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