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Job Role : Export Manager – International Sales & Compliance Department: International Business | Exports | Sales Grade / Level: Upper Middle Management Location: Bangalore Reporting To: CEO Job Purpose: To lead and manage international sales, marketing, and export operations for SUA Explosives and Accessories products, ensuring business growth in global markets while maintaining 100% compliance with PESO, DGFT, IMDG, IATA DGR, and other international trade regulations. This role demands a balance between business development, strategic customer management, and regulatory excellence in hazardous goods exports. Key Responsibilities: 1. International Sales & Marketing  Identify and develop new international markets for explosive products (ANFO, Emulsion, Detonating Cord, Cast Boosters, etc.).  Lead sales negotiations, tender submissions, and commercial discussions with foreign clients.  Build market intelligence on competitors, pricing trends, and customer requirements in target regions.  Prepare marketing strategies, product positioning, and export pricing models aligned with company profitability targets.  Participate in global expos, defense and mining industry events, and digital campaigns to promote the product portfolio. 2. Customer Relationship Management  Develop strong, long-term relationships with key customers, distributors, and government buyers in target geographies.  Ensure timely customer communication, order fulfilment, and after-sales support.  Resolve commercial queries, complaints, or documentation issues professionally and promptly.  Provide shipment updates, resolve document discrepancies, and coordinate for post- shipment requirements like legalization, insurance claims, and technical documents.  Support business development by coordinating for samples, tenders, and foreign exhibitions as needed.  Collaborate with internal departments (QA, Production, Dispatch) to ensure customer-specific compliance on packaging, labelling, and certification. 3. Export Operations & Compliance  Manage the complete export process: order booking, production coordination, packing, documentation, and shipment.  Manage international customer orders from receipt to dispatch.  Coordinate with production, quality, and logistics teams to ensure timely readiness of export consignments.  Monitor order timelines and proactively resolve operational bottlenecks.  Ensure compliance and adherence to: o PESO licensing & guidelines o DGFT policies, SCOMET restrictions o IMDG, IATA, and UN hazardous goods regulations o Customs, port, and shipping compliance  Prepare and verify all export-related documentation: Invoice, Packing List, MSDS, CoA, UN Certification, ARE-1, Certificate of Origin, Bill of Lading, LC documents, etc.  Handle advance authorizations, EPCG licenses, and SCOMET applications if required. 4. Logistics & Coordination  Plan and oversee the logistics for multi-modal exports (Sea/Air/Road), including container stuffing, cargo insurance, port coordination, and freight bookings.  Liaise with freight forwarders, CHAs, customs officials, and regulatory bodies for timely and compliant shipments.  Track and optimize freight costs, shipping timelines, and cargo safety (especially for high-risk hazardous goods). 5. Statutory & Licensing Management  Interface with DGFT, Customs, EXIM consultants, and PESO for regulatory matters.  Maintain valid licenses for exports under PESO and DGFT, including SCOMET registrations, EPCG, RCMC, and advance authorizations.  Act as the company’s nodal point for audits, inspections, and document verification related to international shipments.  Maintain compliance with country-specific import/export regulations for destination countries. 6. Documentation & Recordkeeping  Maintain accurate records of all shipments, including Bills of Lading, GR Waivers, ARE-1/ARE-3, Export Declarations, etc.  Ensure digital and physical traceability for audits and client requests. Knowledge Requirements:  Export Control Compliance: DGFT, Customs Act, PESO, SCOMET, Foreign Trade Policy  Dangerous Goods Regulations: IMDG Code, IATA DGR, UN Classification for Explosives  Global Trade Practices: Incoterms, LC, shipping documentation, port handling norms  Explosives Industry Knowledge: Product properties, international applications (mining, defense, infrastructure)  Marketing & Sales: Market development strategies, pricing models, CRM practices Key Skills:  International business development & B2B sales  Regulatory documentation and policy interpretation  Negotiation and commercial acumen  Hazardous goods logistics & export documentation  ERP/SAP knowledge for order and shipment tracking  Fluency in English; additional languages an advantage  Cross-cultural communication and diplomacy Core Competencies: Competency Description Global Market Orientation Ability to identify and penetrate new international markets for explosives Regulatory Expertise Mastery in handling PESO, DGFT, IMDG/IATA, and customs rules Customer-Centric Approach Builds and maintains strong relationships with global clients and partners Cross-Functional Leadership Coordinates effectively with internal and external stakeholders Sales & Profit Focus Drives revenue growth while maintaining compliance and operational control Adaptability & Agility Responds quickly to changing regulations, markets, and customer demands Qualifications:  Graduate/Postgraduate in International Business / Engineering / Commerce / Export Management  PG Diploma in Export-Import / Foreign Trade preferred  IATA DGR/IMDG Certification for Dangerous Goods Handling desirable  Minimum 12+ years of experience in export and sales of hazardous/regulated products (explosives, chemicals, pharma, etc.) Show more Show less
