996 Iata Jobs

Job Summary: We are seeking a responsible and detail-oriented professional to manage and oversee sample collection operations for our pathology laboratory. The Collection Incharge will be responsible for supervising phlebotomists, ensuring timely and accurate collection of specimens, maintaining cold chain logistics, and coordinating with lab staff to ensure smooth workflow and high-quality service. Key Responsibilities: Supervise and schedule the daily activities of sample collection staff (in-house ). Ensure proper collection, labeling, handling, and transportation of blood and other specimens as per NABL/IATA guidelines. Maintain documentation and logs of collected samples. Oversee cold chain and sample safety during transit to the lab. Ensure proper usage and availability of collection kits and consumables. Provide training and guidance to collection staff on best practices and SOPs. Handle patient/customer queries related to home collection or on-site collection. Collaborate with logistics partners for timely pickups and deliveries. Monitor TAT (Turnaround Time) and report discrepancies to the lab manager. Maintain hygiene, infection control standards, and ensure staff wear appropriate PPE. Address complaints or errors in collection procedures promptly and professionally. Conduct periodic audits and quality checks. Key Skills & Competencies: Strong knowledge of phlebotomy and sample handling protocols. Team leadership and coordination. Excellent organizational and multitasking skills. Basic computer literacy (MS Excel, EMR/LIMS software). Effective communication and problem-solving skills. Knowledge of safety, infection control, and biomedical waste disposal. Educational Qualification: Diploma or Degree in Medical Laboratory Technology (DMLT/BMLT) or equivalent. Certification in Phlebotomy (preferred). Job Types: Full-time, Permanent, Fresher Pay: ₹7,000.00 - ₹8,000.00 per month Work Location: In person

Company Description Excursion Unlimited is dedicated to providing exceptional travel deals with outstanding customer service. Our team of experienced and highly trained consultants are committed to finding the best travel options for our clients. Located in Vadodara, with flexibility for some remote work, our consultants are IATA qualified experts in the travel industry. Role Description This is a full-time hybrid role for a Travel Consultant at Excursion Unlimited. The Travel Consultant will be responsible for managing travel arrangements, providing customer service, making reservations, and offering travel consulting expertise. This role is based in Vadodara but allows for some remote work. Qualifications Excellent communication and interpersonal skills Knowledge of travel industry trends and destinations Ability to work independently and collaboratively Attention to detail and strong organizational skills Certification in Travel and Tourism is a desired Travel Consulting and Travel Management skills will be an added advantage Experience in coordinating Travel Arrangements will be an added advantage

Company Description GIR Movers Pvt. Ltd., part of the GIR Group, specializes in logistics solutions with a comprehensive network across India. The company offers various services including road transportation, ODC project movements, express cargo movements, 3PL and inventory management solutions, material handling equipment leasing, and international freight forwarding. GIR Movers Pvt. Ltd. is approved by IBA, IATA, CHA, and MTO holders. Role Description This is a full-time on-site role for a Branch Manager, located in Ahmedabad. The Branch Manager will oversee daily branch operations, ensure excellent customer service, manage logistics operations, lead a team of employees, and ensure compliance with company policies and procedures. The Branch Manager will also work towards achieving the branch's financial and operational goals. Qualifications Strong leadership and team management skills Experience in logistics operations, road transportation, and inventory management Excellent customer service and communication skills Ability to develop and implement effective operational strategies Proficiency in using logistics software and tools Knowledge of regulatory compliance and industry standards Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field Experience in managing a branch or similar role in the logistics industry

Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. We call it One Sutherland. Job Description EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors. Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records). Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors. Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence. Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies. Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities. Qualifications Education - Any graduate with IATA certificate or Diploma in Aviation Additional Information Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination. Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies. Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements. Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports. Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing). Knowledge of airline disruption management, including recovery strategies and compensation policies. Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com.

Senior Executive EXL/SE/1422031 Travel & LeisureGurgaon Posted On 15 Jul 2025 End Date 29 Aug 2025 Required Experience 3 - 6 Years Basic Section Number Of Positions 3 Band A2 Band Name Senior Executive Cost Code 5218651 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 450000.0000 - 750000.0000 Complexity Level Back Office (Complexity Level 3) Work Type Work From Office – Fully Working From EXL/ Client Offices Organisational Group Emerging Sub Group Emerging Business Unit Organization Travel & Leisure LOB Back Office SBU Operations Country India City Gurgaon Center IN Gurgaon C61 Skills Skill GDS SYSTEMS TRAVEL AND HOSPITALITY DOMAIN KNOWLEDGE ON IATA STANDARDS. Minimum Qualification GRADUATE Certification No data available Job Description English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat. Good knowledge of Airlines Fares/Hotel & Car bookings and working experience on GDS handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs. Maintaining high accuracy, productivity standards and should have willingness to learn. Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers. Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment. Required to work on all Indian holidays as the process requires to follow servicing market holidays. Workflow Workflow Type Back Office

Ticketing Executive Location: B827 - IThum Tower, Sector 62, Noida, Uttar Pradesh 201309 Department: Travel Operations Job Summary: We are looking for an experienced Ticketing Executive to manage domestic and international air ticket bookings. The ideal candidate must be proficient in GDS systems and capable of handling fare calculations, cancellations, reissuance, and customer queries. Key Responsibilities: Book and issue air tickets using Amadeus/Galileo/Sabre. Handle changes, cancellations, and reissuance. Provide clients with accurate fares and best travel options. Process refunds and coordinate with airlines when needed. Maintain booking records and generate reports. Requirements: 1–3 years of ticketing experience. Knowledge of GDS platforms. Good communication and attention to detail. IATA certification (preferred). Job Types: Full-time, Permanent Pay: ₹10,221.45 - ₹30,262.41 per month Work Location: In person

Job Title : Video Editor + Graphic Designer Company : Aaryan Leisure & Holidays Pvt. Ltd. Location : Kolkata, West Bengal (On-site) Job Type : Full-time | Permanent Experience Required : Minimum 2 years+ Salary : Based on skills and experience About the Company Aaryan Holidays is one of Eastern India’s leading IATA-approved travel companies with over 20 years of experience in curating global travel experiences. We’re now expanding our creative team to elevate our brand’s visual identity. Job Description We are looking for a talented and creative Video Editor + Designer to join our in-house team. The ideal candidate should be passionate about travel, storytelling, and creating engaging content for digital platforms, print media, and campaigns. Responsibilities Edit promotional travel videos, reels, and social media content Design engaging graphics for digital ads, social posts, brochures, banners, and flyers Create motion graphics and animations as needed Work on print media designs (standees, flex boards, visiting cards, etc.) Ensure consistency of brand identity in all designs and videos Key Skills Required Video Editing (Premiere Pro, After Effects) Graphic Design & Print Media Design (Photoshop or CorelDRAW) Animation & motion graphics Creative storytelling through visuals Attention to detail and time management Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Paid sick time Provident Fund Ability to commute/relocate: Kalighat, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What was your last paid salary per month? What is your expected salary per month? Experience: Video editing: 2 years (Preferred) Graphic Design: 1 year (Preferred) Print Media Design: 1 year (Preferred) Work Location: In person

Proven ability to manage and grow domestic and international airline relationships (e.g., IndiGo, Air India, SpiceJet). Hands-on experience with GDS systems (Amadeus, Sabre, Galileo) for fare construction, ticketing, and booking operations. Strong understanding of RBD (Reservation Booking Designator) management, airline pricing, and revenue maximization strategies. Preferred IATA Consultant-level certification ; familiarity with airline distribution and global fare rules. Knowledge of group fare handling and corporate travel programs. Proficient in integrating and managing flight APIs and backend booking platforms. Ability to handle flight disruptions and cancellations with prompt resolutions. Ability to analyze flight performance, trends, and report insights to leadership. Strong adherence to data privacy policies and ethical communication standards. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹110,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Q1) List your 2 strengths and 2 weaknesses in relation to your job. Q2) What is your notice period? Q3) Do you have any OTA platform experience? Education: Bachelor's (Preferred) Experience: Flight sales/ operations: 5 years (Preferred) Language: English, Hindi (Preferred) License/Certification: Do you have IATA Certification ? (Preferred) Work Location: In person

Proven ability to manage and grow domestic and international airline relationships (e.g., IndiGo, Air India, SpiceJet). Hands-on experience with GDS systems (Amadeus, Sabre, Galileo) for fare construction, ticketing, and booking operations. Strong understanding of RBD (Reservation Booking Designator) management, airline pricing, and revenue maximization strategies. Preferred IATA Consultant-level certification ; familiarity with airline distribution and global fare rules. Knowledge of group fare handling and corporate travel programs. Proficient in integrating and managing flight APIs and backend booking platforms. Ability to handle flight disruptions and cancellations with prompt resolutions. Ability to analyze flight performance, trends, and report insights to leadership. Strong adherence to data privacy policies and ethical communication standards. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹110,000.00 per month Benefits: Paid sick time Paid time off Ability to commute/relocate: Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Q1) List your 2 strengths and 2 weaknesses in relation to your job. Q2) What is your notice period? Q3) Do you have any OTA platform experience? Education: Bachelor's (Preferred) Experience: Flight sales/ operations: 5 years (Preferred) Language: English, Hindi (Preferred) License/Certification: Do you have IATA Certification ? (Preferred) Work Location: In person

Company Description Welcome to Oasis Travels, your premier travel partner for both domestic and international journeys. We are dedicated to providing seamless and extraordinary travel experiences through our compelling services. Our team of experienced travel experts crafts bespoke itineraries tailored to each client's desires, ensuring personalized adventures. As an IATA-approved agency, we offer exclusive access to a variety of global destinations, providing unmatched travel opportunities. Role Description This is a full-time on-site role for a Travel Agent based in Kolkata. The Travel Agent will handle day-to-day tasks including making travel reservations, m aking itinerary and booking tickets, offering car rental services, and arranging comprehensive travel plans. The role also involves providing excellent customer service and conducting sales activities to meet clients' travel needs. Qualifications Skills in making Reservations and Travel Arrangements Strong Customer Service capabilities Experience in Car Rental services Proficiency in Sales and Client Engagement Excellent verbal and written communication skills Ability to multi-task and manage time effectively Previous experience with travel agencies preferred Bachelor’s degree in Travel and Tourism or related field beneficial

Job Title : Video Editor + Graphic Designer Company : Aaryan Leisure & Holidays Pvt. Ltd. Location : Kolkata, West Bengal (On-site) Job Type : Full-time | Permanent Experience Required : Minimum 2 years+ Salary : Based on skills and experience About the Company Aaryan Holidays is one of Eastern India’s leading IATA-approved travel companies with over 20 years of experience in curating global travel experiences. We’re now expanding our creative team to elevate our brand’s visual identity. Job Description We are looking for a talented and creative Video Editor + Designer to join our in-house team. The ideal candidate should be passionate about travel, storytelling, and creating engaging content for digital platforms, print media, and campaigns. Responsibilities Edit promotional travel videos, reels, and social media content Design engaging graphics for digital ads, social posts, brochures, banners, and flyers Create motion graphics and animations as needed Work on print media designs (standees, flex boards, visiting cards, etc.) Ensure consistency of brand identity in all designs and videos Key Skills Required Video Editing (Premiere Pro, After Effects) Graphic Design & Print Media Design (Photoshop or CorelDRAW) Animation & motion graphics Creative storytelling through visuals Attention to detail and time management Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Paid sick time Provident Fund Ability to commute/relocate: Kalighat, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What was your last paid salary per month? What is your expected salary per month? Experience: Video editing: 2 years (Preferred) Graphic Design: 1 year (Preferred) Print Media Design: 1 year (Preferred) Work Location: In person

Company Description For a private Limited dynamic company based in Uk, branches in Trivandrum, Kerala , committed to delivering exceptional service and creating memorable experiences. With a strong focus on quality, innovation, and customer satisfaction, we have steadily built a solid reputation in the industry. Join our team and become part of a company that values excellence, professional growth, and long-term success. Role Description This is a full-time on-site role for an Experienced Ticketing Staff located in Trivandrum. The Ticketing Staff will be responsible for handling ticket sales, managing reservations, and providing exceptional customer service. Daily tasks include processing ticket transactions, assisting customers with travel inquiries, and maintaining records of sales and reservations. The role also involves effectively communicating with customers and team members to ensure a seamless ticketing experience. Qualifications Experience in Ticket Sales and Reservations Strong Communication and Customer Service skills Iata Knowledge Excellent organizational and multitasking abilities Ability to work efficiently in a fast-paced environment Proficiency with reservation systems and ticketing software is a plus High school diploma or equivalent; additional qualifications in travel and tourism are advantageous

Company Description EXPLERA VACATIONS PRIVATE LIMITED (EVPL), launched in May 2019, offers customized travel solutions for both independent and corporate travelers. EVPL provides a complete range of world-class products and consultancy services, supporting both businesses and individuals. From travel planning and ticketing services to hotel bookings and visa processing, EVPL redefines the role of travel consultancy. An IATA India member, EVPL operates as a full-fledged IATA-certified travel agency since February 2022 and currently manages a portfolio of 7 branches across India. Role Description This is a full-time, on-site role for an Accounts/HR Fresher, located in Surat. The day-to-day tasks include managing financial records, supporting HR activities, maintaining accounts, and providing customer service. The account/HR fresher will collaborate with different departments, handle communications, ensure accurate financial reporting, and support overall organizational operations. Qualifications Strong Analytical and Finance skills Excellent Communication and Customer Service skills Proficiency in Account Management Ability to work collaboratively with different departments Relevant educational background in finance, HR, or related fields preferred Attention to detail and organizational skills Proficiency in MS Office and relevant accounting software

As a Senior Supply Chain & Logistics Leader with over 10 years of experience, you will be responsible for leading global logistics operations and driving innovation across the supply chain lifecycle. Your expertise in hazardous material transport, SAP systems, transportation management, and digital logistics trends will be crucial in this role. Your key responsibilities will include overseeing end-to-end logistics processes such as raw material procurement, production coordination, inventory planning, and outbound shipment execution. You will lead transportation scheduling, carrier management, and freight optimization using advanced tools like Transportation Management Systems (TMS) and AI-driven routing tools. Managing export documentation, customs clearance, and ensuring global regulatory compliance will also be part of your role. Additionally, you will act as the hazmat expert within the organization, ensuring correct classification, packaging, and equipment usage. Integration and optimization of SAP S/4HANA and Elemica workflows for shipment visibility, order tracking, and exception management will be crucial. Collaboration with production, warehouse, and external logistics partners to ensure on-time, cost-effective, and compliant deliveries is also a key aspect of this role. Utilizing digital twin and IoT technologies for real-time shipment tracking and equipment status monitoring, supporting operational continuity, and driving sustainability initiatives to reduce carbon footprint will be part of your responsibilities. Participation in QA/QC testing of materials and oversight of lab documentation for outbound/inbound quality control will also be required. The ideal candidate will have 10+ years of proven experience in logistics, supply chain operations, or material distribution in high-volume industries. Expertise in SAP S/4HANA, Elemica, and advanced Transportation Management Systems (TMS) is essential. Strong knowledge of hazmat regulations, DOT/IATA compliance, and multi-modal shipping is required, along with demonstrated leadership in freight planning, export documentation, and incident management. Familiarity with AI/ML-based forecasting tools, IoT integration, and real-time visibility platforms, as well as strong analytical and communication skills, will be necessary. Proficiency in Microsoft Office tools, Excel-based dashboards, and logistics KPIs is also expected. DOT certification with current credentials or the ability to pass immediately is required. Preferred qualifications include experience in digital supply chain transformation, data automation, and predictive analytics. A background in Lean logistics, Six Sigma, or sustainable supply chain practices is beneficial. Exposure to blockchain for logistics documentation, control towers, or digital freight platforms, as well as hands-on understanding of warehouse automation and smart packaging systems, would be advantageous for this role.,

Position: Travel Manager (Travel Desk) Location: Sancoale, Goa. Reporting to: Director Job Type: Full-Time Salary: As per industry standards Role Overview We are seeking a proactive and detail-oriented professional to manage our in-house Travel Desk. The role includes handling all aspects of domestic and international travel arrangement for in house employees, customers, guests, public and VIPs. The role includes responsibilities like ticketing, visas, hotel bookings, travel insurance, leisure and business travel planning for individuals and group across age categories – Children, Young adults, adults and senior citizens. Key Responsibilities Plan and manage end-to-end travel arrangements (air, rail, bus) for business and personal travel. Handle visa documentation, processing, and follow-ups for various countries, including U.S.A, EU, UAE. SEAN, Schengen countries, etc. Book accommodation – hotels, service apartments, resorts – as per travel and budget requirements. Provide tailored travel itineraries for different age groups (Children, adults, elderly) incorporating events, sightseeing, and activities, including meet & greet, local transport, etc. Handle charters, both fixed wing and choppers (both owned and rented), maximizing revenue. Liaise with travel vendors, ticketing agents, consulates, and service providers. Maintain and track travel expenses, ensure cost – effective bookings and optimize travel budgets. Ensure compliance with company travel policies and safety standards. Coordinate emergency travel changes, cancellations, refunds and rescheduling. Handle travel insurance and medical / travel emergency assistance arrangements. Guide Marketing efforts, to get customers from the general public, other corporates and HNI clients. Qualifications Bachelor’s Degree in Travel & Tourism, Hospitality, or related field. A diploma or MBA in travel / Tourism / Hospitality is a plus. Other Skills Strong proficiency in English and ideally at least one more language (e.g., Hindi, or a foreign language like French, Spanish, or German for International coordination). Excellent computer Skills , including knowledge of Microsoft Office (Word, Excel, PowerPoint) and email communication tools. Multitasking under pressure with attention to detail. Excellent negotiation skills with vendors and service providers. Knowledge of Global Travel Trends, Visa Rules and cultural considerations. Certifications IATA Certification (International Air Transport Association) – e.g., IATA Foundation in Travel & Tourism. GDS (Global Distribution System) Training – Proficiency in one or more systems like Amadeus, Galileo, Sabre, or Worldspan. Visa Documentation Training – Certification from a recognized travel institute or Visa Consultancy firm. Hotel & Travel Booking Platform Training – Experience or Certification in platforms like Booking.com, Expedia, MakeMyTrip, or corporate tools like concur. Optional: Customer Service or Soft Sills Certification – For handling client interactions with courtesy and professionalism. Experience 3-5 Years of relevant experience in corporate travel desk operations or a travel agency handling both business and leisure travel. Proven experience with: Domestic & International Ticketing (air, rail, bus). Visa application and processing for multiple countries. Hotel reservation across various platforms. Planning customized itineraries that include events, sightseeing, and activities for varied age groups. Familiarity with corporate travel policies, budgeting, and travel insurance. Experience in coordinating group travel, family tours, and VIP arrangements. Ability to handle last minute changes, cancelation, or emergencies with agility. Strong vendor network – airlines, hotels, visa agents, local transport providers. The ideal candidate should be able to carry out the responsibilities outlined above and build his own team, which will be a profit centre for the company with revenue targets and sales growth

About Skybook Global Skybook Global is a leading Travel BPO and outsourcing company supporting over 100 travel agencies across the GCC. Our services include Finance & Accounting, IATA Accreditation Assistance, Digital Marketing, Customer Support, and Technology Solutions tailored for the travel sector. Having built a strong presence across the GCC, we are now focused on expansion into Europe, Africa, and untapped GCC markets. Role Overview We are looking for a hands-on, growth-oriented Sales Manager to lead and directly drive business development across new geographies. This role requires someone who can not only manage the sales team and its processes but also personally bring in new clients and revenue. The ideal candidate is proactive, entrepreneurial, and capable of scaling sales operations while playing an individual contributor role in closing key deals. Key Responsibilities Direct Business Development Personally generate new B2B sales opportunities through cold outreach, networking, and relationship building in Europe, Africa, and underpenetrated GCC regions. Represent Skybook in meetings, virtual demos, proposals, and negotiations to convert high-value leads into clients. Sales Strategy & Execution Design and execute sales plans aligned with business expansion goals. Identify service demand in new regions and tailor sales messaging accordingly. Maintain a high-quality sales pipeline and meet monthly/quarterly targets. Team Leadership Lead, mentor, and monitor the in-house and outsourced sales teams Set individual targets, monitor performance KPIs, and implement incentive plans. Guide team members on prospecting, objection handling, and deal closures. Sales Operations Oversee and enforce structured use of CRM for tracking sales activities and performance. Collaborate with the marketing team for targeted campaigns and funnel optimization. Prepare sales reports, forecasts, and executive dashboards. Requirements Qualifications Bachelor’s degree in Business, Marketing, or related field (MBA preferred). 5–8 years of experience in B2B service sales with proven success in new client acquisition. Experience in travel outsourcing, SaaS, IT services, or digital consulting is preferred. Skills Strong business development and deal-closing skills. Excellent leadership, communication, and presentation abilities. Expertise in sales funnel management and CRM platforms. Comfortable working in fast-paced, target-driven environments. What We Offer Competitive base salary + attractive performance-based incentives. Autonomy to build and lead the sales function. Exposure to international business development across high-growth regions. Collaborative and entrepreneurial work culture. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Language: English (Preferred) Work Location: In person

Job Title: Head of Operations Location: Calicut, Kerala (Full-time, Onsite) Reporting to: CEO / Managing Director Team Size Managed: ~80+ Employees Delivery Centres: India (Calicut), Egypt (Cairo) Support Presence: UAE, Qatar, Saudi Arabia Departments: Finance & Accounting Travel Contact Centre Services (Holidays, Visa Documentation, Ticketing, Unused Refunds) Digital Services Website Development IATA Accreditation Assistance About Skybook Global Skybook Global is a leading Travel BPO and consulting company, offering outsourcing support to over 100 travel agencies across the GCC and beyond. Backed by Nucore Software Solutions, we provide specialized services in finance, customer support, IATA consultancy, web development, and digital marketing. With delivery centres in Calicut (India) and Cairo (Egypt), and regional sales & operations support in UAE, Qatar, and Saudi Arabia, we are scaling rapidly and seeking a seasoned Head of Operations to lead service delivery excellence. Role Overview The Head of Operations will oversee and optimize multi-location service delivery across Skybook’s business units. This role is responsible for ensuring SLA adherence, team performance, resource utilization, client success, and scalable process implementation. The right candidate will have a global operations mindset and hands-on leadership style. Key Responsibilities Multi-Centre Operations Management Direct and coordinate service delivery across Calicut and Cairo delivery centres. Align regional operations with global SLA commitments and service quality benchmarks. Maintain oversight of performance, capacity planning, and workforce optimization across centers. Team Leadership Lead a team of 80+ across 5 departments, with structured reporting via team leads. Build a strong leadership pipeline within departments. Create a performance-driven culture through KPIs, structured reviews, and incentive programs. Client Service & Escalation Management Act as the senior escalation point for delivery challenges across all services. Conduct regular performance and review meetings with key clients and account managers. Ensure client satisfaction through consistent communication and feedback loops. Cross-Departmental Oversight Finance & Accounting: Oversee reconciliation, MIS, audits, and regulatory reporting. Travel Contact Centre: Ensure smooth handling of ticketing, visa processing, holidays, and unused refunds. Digital Services & Web: Supervise timelines and delivery quality of web/digital projects. IATA Assistance: Guide the team in client documentation and compliance for accreditation. Performance Monitoring & Process Optimization Drive operational excellence using tools like Zoho CRM, TRAACS, and other internal systems. Establish SOPs and workflows for each department to reduce errors and improve speed. Lead regular internal audits and implement continuous process improvement initiatives. Regional Coordination & Expansion Support Coordinate with support teams in UAE, Qatar, and Saudi Arabia to ensure localized alignment. Work with the leadership team to prepare operational readiness plans for new market expansion (e.g., Europe & Africa). Travel occasionally for regional reviews or onboarding support. Qualifications & Requirements _ Education _ Bachelor’s degree in Business, Operations, or related field (MBA preferred). Experience 8–12 years of experience in operations, service delivery, or business process management. Experience leading multi-location teams in a BPO, travel outsourcing, or consulting environment. Proven track record of managing 50+ team members across functions and regions. Skills Operational leadership with a deep understanding of outsourcing dynamics. Proficiency in CRM, ERP, and project management tools (Zoho, TRAACS, etc.). Strong communication, analytical thinking, and stakeholder management. Exposure to travel domain operations and regulatory processes (VAT, IATA, refunds, etc.) is an added advantage. What We Offer Strategic leadership role in a fast-scaling global outsourcing company. Cross-border exposure and ability to shape operations across continents. Competitive compensation + performance-based incentives. Collaborative leadership and growth-focused culture. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Nellicode, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

Ticketing Executive Location: B827 - IThum Tower, Sector 62, Noida, Uttar Pradesh 201309 Department: Travel Operations Job Summary: We are looking for an experienced Ticketing Executive to manage domestic and international air ticket bookings. The ideal candidate must be proficient in GDS systems and capable of handling fare calculations, cancellations, reissuance, and customer queries. Key Responsibilities: Book and issue air tickets using Amadeus/Galileo/Sabre. Handle changes, cancellations, and reissuance. Provide clients with accurate fares and best travel options. Process refunds and coordinate with airlines when needed. Maintain booking records and generate reports. Requirements: 1–3 years of ticketing experience. Knowledge of GDS platforms. Good communication and attention to detail. IATA certification (preferred). Job Types: Full-time, Permanent Pay: ₹10,221.45 - ₹30,262.41 per month Work Location: In person

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE You will be responsible for promoting SITA FOR AIRCRAFT’s products and solutions to drive growth with existing customers and reach new customers in the Air Traffic Control (ATC) and ANSP market (Air Navigation Service Providers). You will be tasked to lead proposal development, contract negotiations, and bid management for ATC/ANSP related projects. You will lead growth initiatives in the Air Traffic Control (ATC) and Air Navigation Service Provider (ANSP) sectors. This role is pivotal in identifying new business opportunities, building strategic partnerships, and driving revenue growth across global markets. WHAT YOU’LL DO Deliver yearly new business growth Develop and execute business development strategies for ATC/ANSP markets. Identify and pursue new business opportunities with ANSPs, civil aviation authorities, and airport operators. Maintain strong knowledge of ICAO and IATA standards in the ATC and ANSP domain Working with all relevant stakeholders to develop the solution target market, the value proposition and the differentiators Promoting value and benefit of the solutions/product to customers Acting as an authority to advise customers on the best match between SITA FOR AIRCRAFT solutions and business requirements Identifying customer needs/drivers and providing feedback to SITA FOR AIRCRAFT Product Teams about solution requirements, issues and challenges to drive the market Managing and maintaining excellent business relationships with local partners in assigned region Represent the company at industry events, conferences, and regulatory forums. Monitor market trends, competitor activities and emerging technologies in CNS/ATM systems Qualifications: ABOUT YOUR SKILLS Bachelor’s degree in Aviation, Engineering, Business, or a related field (Master’s preferred). 7-10 years of experience in the aerospace market Subject matter expert in Aviation Communications and software solutions for the aerospace domain Subject matter expert in Airline/ANSP Operations and Applications Proven experience working in complex, multi-cultural and highly-matrixed organizations Experience of interfacing directly with senior levels of management internally and externally Proven experience in a management role or customer facing position and establishing customer relationships Outstanding external and internal communication skills Airline or ANSP operations and applications product / solution knowledge Familiarity with CNS/ATM systems, communication (e.g. VHF datalink) and navigation services Strong consultative approach Commercially minded, driven by results Team player Excellent negotiation, communication and stakeholder management skills Willingness to travel internationally as required. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Job Profile: The candidate will be responsible for checking reservations made into the hotels through the B2B portal The candidate will be responsible for reconfirmations of bookings with hotels across the globe Communicating with hotels for reservations made into the system Need to assist Travel Agents with any query related to booking Need to update the system and to Operations Team for confirmations received through hotels Desired Profile: Should have 0 to 4 years of work experience in Travel Industry / BPO/ Client Support Good knowledge of Computers / Good knowledge of MS office Good English communication skills Ready to work in rotational shifts Candidates with IATA certification will be given preference. Job timing: Rotational shift Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹35,000.00 per month Benefits: Health insurance Leave encashment Schedule: Day shift Rotational shift Application Question(s): Ready to work in Rotational Shifts? Education: Bachelor's (Required) Language: English (Required) Location: Satellite, Ahmedabad, Gujarat (Required) Work Location: In person Expected Start Date: 31/07/2025

Role & responsibilities * To issue air tickets, reservations, refunds , reissue , exchange , cancellations end on Sabre, Amadeus & FareLogix. * To Handle customer interactions via Calls , Chats * Hands-on working experience on Sabre, Amadeus & FareLogix. * 24x7 setup Preferred candidate profile * Excellent verbal and written communication skills. * GDS working experience - Sabre, Amadeus, Galileo, FareLogix etc. Experience in Chats , Calls and Emails would be An added Advantage * IATA or Any Diploma in travel & tourism OR Experience in Travel Industry * Comfortable to work in 24/7 shifts including Night Shifts. Interested candidates can either walk-in for an interview on 31st July '25 between 11 AM to 3 PM. Please send me your cv on reeya.shere@wns.com connect on - 7738010127 Meet - HR Reeya Shere Address - WNS, Gate no. 2, Plant 5, Godrej & Boyce Complex, Vikhroli West.

Role & responsibilities * To issue air tickets, reservations, refunds , reissue , exchange , cancellations end on Sabre, Amadeus & FareLogix. * To Handle customer interactions via Calls , Chats * Hands-on working experience on Sabre, Amadeus & FareLogix. * 24x7 setup Preferred candidate profile * Excellent verbal and written communication skills. * GDS working experience - Sabre, Amadeus, Galileo, FareLogix etc. Experience in Chats , Calls and Emails would be An added Advantage * IATA or Any Diploma in travel & tourism OR Experience in Travel Industry * Comfortable to work in 24/7 shifts including Night Shifts. Interested candidates can either walk-in for an interview on 31st July between 11 AM to 3 PM. Please send me your cv on reeya.shere@wns.com connect on - 7738010127 Meet - HR Reeya Shere Address - WNS, Gate no. 2, Plant 5, Godrej & Boyce Complex, Vikhroli West.

Job Title: Head of Operations Location: Calicut, Kerala (Full-time, Onsite) Reporting to: CEO / Managing Director Team Size Managed: ~80+ Employees Delivery Centres: India (Calicut), Egypt (Cairo) Support Presence: UAE, Qatar, Saudi Arabia Departments: Finance & Accounting Travel Contact Centre Services (Holidays, Visa Documentation, Ticketing, Unused Refunds) Digital Services Website Development IATA Accreditation Assistance About Skybook Global Skybook Global is a leading Travel BPO and consulting company, offering outsourcing support to over 100 travel agencies across the GCC and beyond. Backed by Nucore Software Solutions, we provide specialized services in finance, customer support, IATA consultancy, web development, and digital marketing. With delivery centres in Calicut (India) and Cairo (Egypt), and regional sales & operations support in UAE, Qatar, and Saudi Arabia, we are scaling rapidly and seeking a seasoned Head of Operations to lead service delivery excellence. Role Overview The Head of Operations will oversee and optimize multi-location service delivery across Skybook’s business units. This role is responsible for ensuring SLA adherence, team performance, resource utilization, client success, and scalable process implementation. The right candidate will have a global operations mindset and hands-on leadership style. Key Responsibilities Multi-Centre Operations Management Direct and coordinate service delivery across Calicut and Cairo delivery centres. Align regional operations with global SLA commitments and service quality benchmarks. Maintain oversight of performance, capacity planning, and workforce optimization across centers. Team Leadership Lead a team of 80+ across 5 departments, with structured reporting via team leads. Build a strong leadership pipeline within departments. Create a performance-driven culture through KPIs, structured reviews, and incentive programs. Client Service & Escalation Management Act as the senior escalation point for delivery challenges across all services. Conduct regular performance and review meetings with key clients and account managers. Ensure client satisfaction through consistent communication and feedback loops. Cross-Departmental Oversight Finance & Accounting: Oversee reconciliation, MIS, audits, and regulatory reporting. Travel Contact Centre: Ensure smooth handling of ticketing, visa processing, holidays, and unused refunds. Digital Services & Web: Supervise timelines and delivery quality of web/digital projects. IATA Assistance: Guide the team in client documentation and compliance for accreditation. Performance Monitoring & Process Optimization Drive operational excellence using tools like Zoho CRM, TRAACS, and other internal systems. Establish SOPs and workflows for each department to reduce errors and improve speed. Lead regular internal audits and implement continuous process improvement initiatives. Regional Coordination & Expansion Support Coordinate with support teams in UAE, Qatar, and Saudi Arabia to ensure localized alignment. Work with the leadership team to prepare operational readiness plans for new market expansion (e.g., Europe & Africa). Travel occasionally for regional reviews or onboarding support. Qualifications & Requirements _ Education _ Bachelor’s degree in Business, Operations, or related field (MBA preferred). Experience 8–12 years of experience in operations, service delivery, or business process management. Experience leading multi-location teams in a BPO, travel outsourcing, or consulting environment. Proven track record of managing 50+ team members across functions and regions. Skills Operational leadership with a deep understanding of outsourcing dynamics. Proficiency in CRM, ERP, and project management tools (Zoho, TRAACS, etc.). Strong communication, analytical thinking, and stakeholder management. Exposure to travel domain operations and regulatory processes (VAT, IATA, refunds, etc.) is an added advantage. What We Offer Strategic leadership role in a fast-scaling global outsourcing company. Cross-border exposure and ability to shape operations across continents. Competitive compensation + performance-based incentives. Collaborative leadership and growth-focused culture. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Nellicode, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

JOB PROFILE – TRAVEL CONSULTANT Company: View Holiday Trip Private Limited Location: Third Floor, 1/23-24, A, Pocket 1, Sector 4, Rohini, Delhi, 110085 Working Hours: 10:00 AM - 7:00 PM (Monday to Saturday) Fixed Weekly Off: Sunday Salary: ₹13,000 - ₹20,000 (Fixed) + Incentives (Salary for experienced candidates will be based on their last drawn salary) Freshers and Undergraduates can also Apply. About View Holiday Trip Pvt. Ltd. We are View Holiday Trip Pvt. Ltd., an India-based travel agency that turns every journey into an unforgettable experience. Established in 2014 and located in New Delhi, we specialize in offering customized travel solutions. With an IATA-approved, MCA-registered, ISO-certified company, and a valid GST, we have earned a trusted reputation in the travel industry over the past decade. Our goal is to provide exceptional travel experiences while ensuring customer satisfaction and seamless travel planning. Job Description: View Holiday Trip Private Limited is looking for a Travel Consultant to join our passionate and experienced team. In this role, you will be responsible for planning and organizing travel itineraries for our clients, offering personalized travel advice, and ensuring all travel arrangements are smooth and hassle-free. As a key member of our team, you will have the opportunity to contribute to our mission of making every travel experience a vital one. Requirements: Proven experience as a Travel Consultant or in a similar role (preferably 1-2 years). In-depth knowledge of travel destinations, airlines, hotels, and tours. Strong communication and customer service skills. Ability to manage multiple client requests and bookings simultaneously. Ability to work independently and as part of a team. Preferred Qualifications: Prior experience in customer service or sales is a plus. IATA certification or relevant travel industry certifications are a bonus. A background in the travel industry or a related field would be advantageous. Key Responsibilities: Provide expert advice to clients on travel destinations, accommodations, flights, and tours. Create customized travel itineraries based on clients' preferences, budgets, and travel dates. Handle the booking of flights, hotels, car rentals, and other travel-related services. Assist clients with travel documentation, visa processes, and other travel necessities. Respond to customer inquiries and resolve any travel-related issues promptly and professionally. Communicate effectively with travel vendors and suppliers to ensure the best deals and seamless booking confirmations. Stay up-to-date with industry trends, travel packages, and promotions to provide relevant and timely travel advice. Maintain strong relationships with clients, ensuring repeat business and customer loyalty. Manage payments, invoices, and confirmations for booked trips. Provide excellent customer service from initial inquiry through to post-travel follow-up. Why Join View Holiday Trip Pvt. Ltd.? Competitive salary with fixed pay and additional incentives. No sales targets — focus on delivering excellent service and building lasting client relationships. A supportive and collaborative team environment. A fixed weekly off on Sundays to ensure a healthy work-life balance. Work in a reputable company with over 10 years of experience in the travel industry. Opportunities for career growth and professional development in a well-established firm. Interested candidates can send their resume to Ms. Shivani – 9560201643. We look forward to having you as a part of our dedicated team at View Holiday Trip Pvt. Ltd.! References are highly Appreciated.

Role & responsibilities Sutherland is hiring experienced ADM specialist /PRA specialist/Sales and Flawn specialis t skilled in Amadeus . Ideal candidates will have hands-on experience in fare audit , refunds ,interline inward and outward ,PRA , SPA ,BSP with a focus on delivering top-notch service. Preferred candidate profile Manage refunds and fare audit (Flawn) Should have worked on fare calculations and disputes Experience on SPA and Source Code Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (BSP/MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Error Clearing-• Quality check of tickets Having experience of SLA Deliverables Qualifications & Skills: Minimum: 12th pass or higher with IATA Certification Experience: Minimum 2-8 yrs experience . Why Join Us: Join a global leader in customer experience and travel services, offering competitive pay, performance-based incentives, career growth opportunities and a supportive training environment with world-class tools. Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com