Role Description
Job Description: Delivery Manager
Location:
Hyderabad
Experience:
15+ yearsRole OverviewUnder guidance, the Delivery Manager will deliver large and complex programs within budget and schedule to meet outlined outcomes, adhering to defined processes and quality standards. The role involves managing a portfolio with a Total Contract Value (TCV) of $3-5 million, tracking operational and logistic decisions, and implementing a robust governance model involving internal and customer stakeholders.Key Responsibilities & Outcomes
- Drive adoption of delivery plans, standards, processes, best software engineering practices, infrastructure, RACI matrix, and RAID logs to deliver high-quality solutions to UST customers.
- Provide thought leadership to foster a culture of innovation, developing novel solutions that improve business performance and contribute to organizational goals.
- Manage the P&L of a portfolio with TCV of $3-5 million.
- Support portfolio growth objectives of 10-15% year-over-year (YoY).
- Implement digital transformation programs focusing on service improvements and value additions, proposing innovative ideas beyond standard delivery.
- Build and manage a span of control of 60–100 associates; provide mentoring, ensure team engagement, and develop organizational capabilities.
- Optimize delivery processes within budget constraints.
- Apply financial levers to improve delivery cost and engagement profitability.
- Engage with key client stakeholders to ensure delivery meets customer expectations.
- Conduct periodic reviews to track delivery milestones and processes; make informed decisions based on review outcomes.
- Ensure effective participation in Steering Committee (SteerCo) meetings.
Measures of Success
- Revenue vs. targets
- Profitability vs. targets
- Digital Services Mix vs. targets
- Services Penetration Mix vs. targets
- Transformational value delivered to clients
- Customer satisfaction
- People satisfaction
Domain / Industry Knowledge
- Forecast business requirements and market trends.
- Engage in meaningful conversations with key client stakeholders; interpret data to enhance solution quality.
- Recommend UST services and solutions to fill existing gaps.
- Manage domain-related project management issues across multiple projects.
- Validate and contextualize customer strategy roadmaps.
Technology Concepts
- Recommend appropriate frameworks and solutions for functional/non-functional requirements.
- Identify relevant technologies/products for the short term (1-2 years).
- Guide solution teams and evaluate work products.
- Connect with customer technology officers.
- Leverage suitable tools and accelerators.
Profitability Management
- Create profitability sheets based on resource plans.
- Enable outcome-based pricing models.
- Present profitability analysis to senior management.
- Develop cost-benefit models using ROI, IRR, and other financial metrics.
- Monitor project profitability and implement margin improvement strategies.
Pricing & Licensing Models
- Develop integrated pricing models.
- Guide teams on pricing techniques.
- Interact with stakeholders during deal processes.
- Compare and select competitive commercial models.
- Optimize key business levers to enhance commercial proposals.
Account Management Processes & Tools
- Prepare internal reports.
- Independently manage at least one $3-5 million account, including top-line and bottom-line targets.
- Collaborate with account teams and specialists to create aligned account plans.
Project Management
- Plan and manage large, complex projects as per UST standards.
- Identify risks proactively; implement mitigation strategies.
- Monitor integration and interdependencies across workstreams.
- Implement best practices with measurable business value.
- Set and enforce quality goals and processes.
Team Management
- Manage managers effectively.
- Resolve conflicts and communicate difficult decisions transparently.
- Maintain positive internal stakeholder relationships.
- Demonstrate approachability and transparency.
Stakeholder Management
- Manage escalations with timely updates to UST and customer leadership.
- Support vendor/partner management activities including procurement and invoice approvals.
- Ensure timely invoicing and payment collection.
Estimation & Resource Planning
- Consolidate and validate estimates, assess risks and assumptions.
- Review and negotiate estimates across service lines.
- Conduct resource planning based on project requirements.
- Analyze impacts of changes on estimates and resource loading.
Knowledge Management (KM)
- Ensure KM plans/platforms exist for new joiners.
- Promote continuous knowledge sharing across engagements.
- Improve KM effectiveness.
Requirements Management
- Identify deviations in requirements gathering.
- Leverage UST capabilities for solution accelerators and value additions.
- Assess quality and coverage of gathered requirements.
Solution Structuring
- Customize UST services to customer needs.
- Provide thought leadership for new service offerings.
- Develop complex solutions and POCs.
- Recommend technology accelerators/tools for cost/time benefits.
- Build standards and guidelines for existing services.
Benefits Management
- Identify, track, and report SMART benefits for programs.
- Measure program impact on stakeholders and environment.
- Devise action plans to ensure benefit realization.
- Steer programs toward vision with sustained benefits.
Essential Skills
- Account strategy planning.
- Risk identification and mitigation planning.
- Project planning and task breakdown.
- Effective communication on project progress, cost control, quality, and risks.
- Delegation and team contribution management.
- Management of external contracted resources.
- Optimization of project timelines and delivery objectives.
Knowledge & Certifications
- Project methodologies (Agile, Waterfall, DevOps).
- Relevant technologies for project delivery.
- Business strategy and processes.
- Financial plan and budget compliance.
- Intellectual Property Rights (IPR) principles.
- Preferred certifications: PMP, PRINCE2, CSM.
Additional Responsibilities
- Lead planning, execution, and delivery of multiple concurrent projects/programs.
- Serve as primary client contact, managing communication and expectations.
- Manage cross-functional and distributed teams (onshore-offshore).
- Monitor project metrics, proactively manage risks.
- Ensure SLA and contract compliance.
- Coordinate staffing, training, and performance management.
- Continuously improve delivery processes and client satisfaction.
- Support pre-sales and solution design efforts.
- Collaborate with finance on P&L and resource forecasting.
- Work with talent acquisition for workforce planning.
Required Experience
- 15+ years in IT project delivery, including significant experience as Delivery Manager or Program Manager.
- Proven track record managing large, complex projects and distributed teams.
- Strong stakeholder management and leadership skills.
- Experience with project management tools (JIRA, MS Project, Confluence).
Preferred Qualifications
- Experience in U.S./UK banking or financial services domain.
- Knowledge of regulatory compliance, core banking systems, digital banking platforms.
- Ability to work in fast-paced, client-driven environments.
Skills
Program Management,SDLC,JIRA,MS Project
