Delivery Manager

Role:

Experience:

Work Location:

Skills:

Role & responsibilities

• Be the primary spokesperson for the solutions/ applications being developed and liaison with the customer, providing capability demonstration.
• Lead the proposals of assigned clients - presentations, scoping, estimating efforts etc.
• Create SOWs with milestone plans, key deliverables, assumptions, commercials, and dependencies etc. and other such contractual artefacts.
• Collaborate and develop eCommerce strategy that encompasses the goals of a client.
• Provide technical and architectural guidance for Frontend web applications.
• Take complete ownership and ensure to deliver assigned projects on schedule with quality.
• Establish strong relationships with client .
• Manage change request and scope creep.
• Monitor project baseline to ensure activities progressing as planned.
• Manage P&L for projects ensuring margins and client SLAs are consistently met.
• Create and implement strategy to mitigate shortfalls in timeline and budget.
• Participate in key Sprint activities like Sprint Planning, Retrospectives and other key ceremonies.
• Oversee daily activities of delivery team and provide direction & guidance as needed.
• Guide the team in requirement closures, design, development and verification/validation tasks.
• Identify productivity and quality process improvements and incorporate as needed.
• Make critical business decision to meet client expectation.
• Ensure that team maintains high level of competence and operational excellence.
• Publish status reports with metrics to internal and external stakeholders.
• Work with SMEs(Architects, Development leads) to define best practices and benchmarks.
• Proactively identify risks and issues on programs/projects and develop mitigation plans.
• Account mining - Identify new service opportunities with clients and support sales team to close the deals effectively.
• Thought leadership - identify business problems and come up with ideas to build solutions & frameworks to offer to various clients and monetize.
• Generate and execute onboarding, trainings, KT and skill building plans.
• Assist in hiring right talent to organization.
• Motivate and mentor team members.
• Employee engagement - handle appraisals & retention.
• Ensure case studies are created & published and walkthrough to internal stakeholders.
• Encourage and guide team members to write white papers, blogs.

Preferred candidate profile

• 12+ years of IT experience in UI technologies / frameworks like Angular, React JS, NodeJS, JavaScript, jQuery, HTML, CSS, Vue.JS, Bootstrap etc.
• At least 5 years of end-to-end solutioning and delivery management experience.
• Proven track record of developing and managing omni-channel (mobile , tablet, web etc.) applications using responsive design and cross browser applications.
• Experience / good understanding of developing UI for AEM & SFCC (Demandware) platforms
• Good experience in developing of AWS Lambda functions.
• Hands on experience in REST services.
• Excellent understanding of industry proven design patterns and a problem solver.
• Experience in configuring and performance improvement of UI applications.
• Strong background of delivering projects with first time right and Zero defects in production.
• Should have client facing experience and having worked in cross functional matrix organization. Need to work closely with client stakeholders, offshore development team, Senior Management and multiple onsite teams.
• Experience in pre-sales working on RFP / RFI.
• Experience in using estimation techniques like (Use case, FP, Story points).
• Experience in making presentations, demos to customers and internal management team.
• Successful experience in building teams, goal setting, coaching, & developing individuals to achieve targeted results.
• Experience in managing around 50+ resources in a single account or multiple accounts or UI portfolio/ practice.
• Should have experience in driving org initiatives like creating case studies, writing white papers, blogs.
• Experience in using version control and CI / CD tools like SVN, GIT, Jenkins, Cucumber, Hudson is mandatory.
• Experience publishing program/portfolio metrics to the management team.
• Good understanding of B2B and B2C eCommerce.
• Experience in Agile execution methodology is mandatory.
• Should have excellent verbal, written communication, and presentation skills.

About GSPANN

GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide.

With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com

Why Choose GSPANN?

At GSPANN, we don’t just serve our clients—we co-create. The GSPANNians are passionate technologists who thrive on solving the toughest business challenges, delivering trailblazing innovations for marquee clients. This collaborative spirit fuels a culture where every individual is encouraged to sharpen their skills, feed their curiosity, and take ownership to learn, experiment, and succeed.

We believe in celebrating each other’s successes—big or small—and giving back to the communities we call home. If you’re ready to push boundaries and be part of a close-knit team that’s shaping the future of tech, we invite you to carry forward the baton of innovation with us.

Discover Your Inner Technologist

Explore and expand the boundaries of tech innovation without the fear of failure.

Accelerate Your Learning

Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace.

Feel Included

At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU.

Inspire and Be Inspired

When you work with the experts, you raise your game. At GSPANN, you’re in the company of marquee clients and extremely talented colleagues.

Enjoy Life

We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family.

Give Back

Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavors.

Let’s Co-Create the Future—Together.