At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In SAP technology at PwC, you will specialise in utilising and managing SAP software and solutions within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of SAP products and technologies.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Job Summary -
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems.
We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital
Minimum Degree Required (BQ) *:
Bachelor’s Degree
Required Field(s) Of Study (BQ)
Preferred Field(s) of Study:
Minimum Year(s) of Experience (BQ) *: US
Minimum Of 6-9 Years Of Experience
Preferred Skills/Certification(s) Preferred:
- SuccessFactors Employee Recruitment Certification
- SuccessFactors Onboarding Certification
Preferred Knowledge
As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
- Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
- Be involved in the financial metrics.
- Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
- Contribute to the development of your own and team’s technical acumen.
- Use data and insights to inform conclusions and support decision-making.
- Adherence to SLAs, experience in incident management, change management and problem management.
- Develop new skills and strategies to solve complex technical challenges.
- Assist in the management and delivering of large projects.
- Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
- Act to resolve issues which prevent the team working effectively.
- Keep up to date with local and national business and economic issues.
- Continue to develop internal relationships and the PwC brand.
- Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
- Actively engage in cross competency work and contribute to COE activities.
- Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.
Technical Skills
Recruitment
- Design, configure, and implement the SuccessFactors Recruiting module to support the organization’s talent acquisition strategy.
- Configure job requisitions, workflows, candidate pipelines, interview management, offer approval processes, and recruitment reporting.
- Set up career site builder and manage candidate-facing features to ensure an engaging and seamless experience for applicants.
- Manage the integration of SuccessFactors Recruiting with other SuccessFactors modules (e.g., Employee Central, Onboarding, and Performance & Goals).
- Ensure data consistency between the SuccessFactors Recruiting module and external systems, such as HRIS, background check systems, and third-party job boards.
- Work with the IT team to ensure seamless data flows and system integrations, including third-party vendor integrations.
- Analyze and streamline recruitment processes to enhance efficiency and improve time-to-fill metrics.
- Ensure that the system supports best practices for candidate sourcing, selection, and hiring processes.
- Assist with creating and optimizing job requisition templates, approval workflows, and interview scheduling processes.
- Develop and configure reports and dashboards to monitor key recruitment metrics, such as time-to-hire, cost-per-hire, source of hire, and diversity of applicants.
- Provide data-driven insights on recruitment trends, bottlenecks, and opportunities for process improvement.
- Provide ad-hoc reporting to HR leadership and hiring managers to track hiring goals, requisition statuses, and candidate pipelines.
- Provide guidance and ongoing support to HR teams, hiring managers, and recruiters in using SuccessFactors Recruiting.
- Create training materials and conduct training sessions for recruiters and hiring managers to ensure proper use of the system.
- Address user queries and resolve any system-related issues that arise during the recruitment process.
- Help design and configure a seamless candidate experience, from job search to application submission and interview scheduling.
- Enhance the system’s ability to communicate effectively with candidates, such as automated email alerts, interview scheduling, and feedback collection.
- Ensure the recruitment module provides an intuitive, engaging, and transparent experience for candidates.
- Gather feedback from end-users (recruiters, hiring managers, candidates) to identify system enhancements that improve usability and overall recruitment effectiveness.
- Recommend and implement process improvements in recruiting workflows and use of the SuccessFactors Recruiting platform.
Onboarding
- Configure and implement the SuccessFactors Onboarding module according to business needs, ensuring the system is set up to support both new hires and internal transfers.
- Set up onboarding workflows, tasks, and approval processes, ensuring a smooth transition for new employees.
- Configure new hire documents, training materials, and checklists to ensure compliance and a seamless onboarding experience.
- Ensure successful integration between SuccessFactors Onboarding and other SuccessFactors modules (e.g., Employee Central, Recruiting, Learning) and external systems (e.g., payroll, benefits, background check systems).
- Work with IT and technical teams to ensure data integrity and synchronization across systems to avoid duplication of efforts and improve efficiency.
- Work with HR teams to continuously evaluate and enhance the onboarding experience, identifying opportunities for automation and improvements to increase engagement and retention.
- Design and implement new processes and improvements based on feedback from new hires, managers, and HR teams.
- Help streamline the tasks and activities related to new employee onboarding, such as forms completion, document collection, IT provisioning, and introductory training.
- Provide ongoing support for HR teams, hiring managers, and employees using the SuccessFactors Onboarding system.
- Develop training materials, user manuals, and conduct training sessions to ensure users are effectively utilizing the system.
- Troubleshoot issues and assist users with system-related inquiries to ensure smooth onboarding operations.
- Develop and configure reports and dashboards to track key onboarding metrics, such as time-to-productivity, completion rates of onboarding tasks, and new hire engagement.
- Provide data-driven insights to HR leadership to support strategic decision-making and improve onboarding processes.
- Generate ad-hoc reports as needed to track onboarding progress, identify bottlenecks, and suggest areas of improvement.
- Ensure that onboarding configurations adhere to company policies, labor laws, and data privacy regulations.
Qualification
- Good knowledge of SAP S/4HANA architecture and functionality
- ITIL 4 Certification
Soft Skills
- Self-driven with a can-do attitude, with an excellent communication and client-facing skills
- Problem-solving mindset and ability to work in a collaborative environment.
- Strong relationship builder within the organization and with external partners.
