Salesforce Administrator

About the Role

We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs.

Key Responsibilities

• Serve as the primary system administrator for the Salesforce environment with 200+ users
• Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity
• Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules
• Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials
• Complete regular internal system audits and prepare for upgrades and new releases
• Work with stakeholders to identify and gather requirements, design solutions, and implement new processes
• Provide end-user training and first-line support for Salesforce users
• Build and maintain custom reports and dashboards as requested by management
• Design and develop advanced dashboards to provide actionable insights for different departments
• Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI
• Manage data migration, integration, and quality initiatives
• Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC
• Stay current with new Salesforce features and functionality

Qualifications

• 3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users.
• Salesforce Administrator Certification (ADM 201) required; additional certifications preferred
• Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.)
• Experience with Salesforce Sales Cloud and Service Cloud
• Strong understanding of Salesforce best practices and functionality
• Proficiency in data management and data quality processes
• Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem
• Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable
• Excellent problem-solving and communication skills
• Ability to translate business needs into functional requirements
• Strong project management skills and attention to detail
• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)

Technical Skills

• Salesforce Sales Cloud and Service Cloud
• Salesforce data loader and import tools
• Salesforce reporting and dashboard creation
• AppExchange applications management
• Experience with Lightning Experience
• Basic understanding of SQL and database structure
• Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus)
• Basic understanding of HTML and CSS

Soft Skills

• Excellent verbal and written communication abilities
• Strong interpersonal skills for working with various stakeholders
• Proactive problem-solving approach
• Detail-oriented with excellent analytical skills
• Ability to prioritize and manage multiple projects simultaneously
• Customer service orientation and training capabilities