Shift time 1 p.m. to 10 p.m. Work from office Hinjewadi location Assisting with recruitment, including posting jobs, screening resumes, and scheduling interviews Supporting onboarding processes, such as preparing new employee paperwork and ensuring a smooth transition Managing office supplies, ordering materials, and ensuring a well-stocked office environment. Handling general office administration tasks, including answering phones, greeting visitors, and managing emails. Scheduling meetings, coordinating travel arrangements, and managing calendars Prior administrative experience, particularly in an HR context, is advantageous. Commerce graduate freshers are also welcome who are interested to make a career in Admin and HR. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Life insurance Provident Fund Schedule: Day shift Evening shift Monday to Friday UK shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Location: Hinjewadi, Pune, Maharashtra (Required) Willingness to travel: 25% (Required) Work Location: In person

IT Support Specialist About Us Our client is a forward-thinking mid-market information services and research firm poised for growth, serving clients in the financial services and insurance sectors. We are setting up an office in Pune, India to accommodate our growth needs. The team in India will be primarily made up of research and data associates and will grow to include staff in IT, marketing, graphics design, client success etc. We are seeking an IT support specialist to resolve day-to-day IT operational issues for all staff. This position will be office-based, in Pune India and will support a staff of ~200 across US, UK and India. Our current IT infrastructure is cloud-based – Office 365, Sharepoint, SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint. Position Overview As an IT Support Specialist, you will be the first point of contact for IT support needs, managing our ticketing system, resolving technical issues, and ensuring smooth technology operations for all staff. Key Responsibilities ∙Provide helpdesk support via phone, email, and ticketing system ∙Manage and prioritize support tickets according to urgency and impact ∙Troubleshoot and resolve hardware, software, and network issues ∙Handle staff onboarding and offboarding processes, including account setup/deactivation ∙Configure cloud-based applications and services for new and existing users ∙Document IT processes and maintain knowledge base articles ∙Assist with basic system administration tasks in our cloud environment Requirements ∙1-2 years of experience in IT support or helpdesk roles oProviding technical support and troubleshooting for Microsoft 365 applications, including SharePoint, Teams, Outlook, and OneDrive. oManaging and maintaining SharePoint sites, libraries, and permissions. oAssisting users with Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools. Strong knowledge of cloud-based services and applications ∙Experience with ticketing systems and IT service management ∙Familiarity with user account management in cloud environments ∙Basic understanding of networking concepts ∙Excellent communication and customer service skills ∙Integrity, Problem-solving mindset and attention to detail Preferred Skills ∙Experience with Microsoft 365 ∙Knowledge of identity management and single sign-on solutions ∙Familiarity with remote support tools ∙Basic scripting abilities for automation of routine tasks ∙Familiarity with Salesforce is a bonus What We Offer ∙Opportunity to grow your skills in a modern, cloud-first environment ∙Collaborative and supportive team culture ∙Professional development opportunities Show more Show less

IT Operations Lead Our client is a forward-thinking mid-market information services and research firm poised for growth, serving clients in the financial services and insurance sectors. We are setting up an office in Pune, India to accommodate our growth needs. The team in India will be primarily made up of research and data associates and will grow to include staff in IT, marketing, graphics design, client success etc. We are seeking an IT operations leader to own the day-to-day IT operations for all company staff. This position will be office-based, in Pune India and will support a staff of ~200 across US, UK and India. Our current IT infrastructure is cloud-based – Office 365, SharePoint, SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint. Our client website is Wordpress-based. Key areas of responsibility would include Cloud Infrastructure Management ∙Oversee and optimize cloud-based infrastructure (Office 365, SharePoint, Salesforce) ∙Ensure secure and reliable access to cloud resources across global locations Technical Support ∙Supervise the IT support team handling technical issues across multiple time zones ∙Establish/optimize IT support processes tailored to a global workforce with appropriate SLAs ∙Ensure timely resolution of IT incidents with 24/7 coverage consideration ∙Manage staff and contractor onboarding and offboarding Security & Compliance ∙Develop and enforce firmwide security policies and procedures ∙Support commercial teams as subject matter expert for client questions on security policies, procedures and practices ∙Manage identity and access management across all cloud platforms ∙Promptly deal with alerts ∙Oversee regular security audits and vulnerability assessments of cloud services Software & License Management ∙Manage Office 365, SharePoint, Salesforce, and other SaaS licensing and subscriptions ∙Optimize license allocation across global teams to control costs ∙Standardize cloud application configurations and implement best practices ∙Maintain inventory of digital assets and subscriptions Strategic Planning & Projects ∙Collaborate with global leadership on IT strategy planning and budgeting ∙Identify opportunities for process improvement and automation using cloud tools ∙Provide regular reporting on KPIs ∙Proactively work with business leaders to identify and address technology needs ∙Identify ways to leverage Gen AI tools across the firm to improve productivity and client service People & Vendor Management ∙Recruit, train, and mentor IT support staff in India with consideration for global support ∙Create and maintain IT process and tech documentation and knowledge base ∙Negotiate and manage vendor contracts and SLAs ∙Work with outsourced project teams/ technology providers as needed Business Continuity ∙Develop and maintain business continuity and disaster recovery plans ∙Conduct regular testing of cloud backup and recovery procedures ∙Manage incident response for major service disruptions Required Skills and Qualifications: ∙ IT operations experience : Experience handling IT support tasks at a similarly-sized organization. Willing to roll up sleeves and do what it takes to get problems resolved. ∙ Experience in relevant technologies : Office 365, SharePoint and SFDC experience a must. Knowledge of Wordpress a bonus. ∙ Self starter: Track record of taking the initiative to investigate current operations / infrastructure and identify previously unknown issues or opportunities. Takes initiative – doesn’t wait to be told what to do. Strong collaborator and communicator: Can work seamlessly across time zones and with different staff members ∙ Customer service ethic: Truly enjoys solving problems faced by staff and thinks about how to make broad-based improvements to prevent them from happening again. Experience: ∙4-5 years of IT operations/ administration experience ∙Experience managing a small team would be ideal, but not a must-have (willingness to step into that role is critical) ∙Experience working in an international organization a plus Show more Show less

Title: Data Associate Shift timing 1 p.m - 10 p.m. Location - Hinjewadi Pune Work from Office Our client delivers actionable insights to financial institutions globally through our comprehensive research studies. This is a full-time position based in Pune, India. Job Responsibilities: We are seeking a data associate to work with our team based in the UK: The role will involve a range of tasks supporting development and maintenance of back-end data architecture and front-end platform for global market research studies. They will be responsible for the development and maintenance of the platform, working on both UX as well as the data delivery itself, creating a portfolio of dashboards and visualisations to serve as a template for new projects. They will liaise with relevant stakeholders across different teams to ensure front-end architecture serves its purpose, contributing to developments in data taxonomy where relevant. They will also provide Excel support for PMs on published research studies and custom work. Competencies/Personality Traits: · Ability to prioritise multiple short-term and medium-term tasks, and work to deadlines · Ability to listen to and implement feedback · Excellent attention to detail · Ability to work effectively individually and as a part of a team · Ability to identify problems and recommend solutions · Intellectual curiosity · Creative mindset · Ability to assess problems holistically Qualifications: · Bachelor’s degree or equivalent. · Excellent oral and written communication skills in English (required) · Strong numerical skills (required) · Advanced Excel skills (required) · Data visualisation skills in Excel / PowerPoint (required) · Knowledge of HTML and CSS (required) · Knowledge of any other programming language (preferred) · Experience with SQL databases (preferred) Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Food provided Health insurance Life insurance Provident Fund Schedule: Evening shift Monday to Friday UK shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Ability to commute/relocate: Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Data Associate: 2 years (Required) Location: Hinjewadi, Pune, Maharashtra (Preferred) Work Location: In person

Location - Hinjewadi, Pune Shift timings - 1p.m. - 10 p.m. Our client delivers actionable insights to financial institutions globally through our comprehensive research studies. This is a full-time position based in Pune, India. Job Responsibilities: We are seeking an associate to work with the team in the UK to provide support for international market research projects Overseeing the work of research assistants who are collecting detailed information from issuer websites around the world and recording it in Excel Providing guidance to and answering questions from research assistants on how information should be recorded Carrying out quality control processes to ensure client readiness of deliverables Consulting with internal stakeholders to resolve complex research queries Contribute to product development initiatives and other client deliverables Other ad hoc research, client engagement and administrative tasks This role is primarily centred around an ongoing research study in the cards and payments space, however it is part of a larger career path that involves working on other parallel engagements with our client. You will work directly with a project manager based in London, UK. Competencies/Personality Traits: Familiarity with Excel, Word and PowerPoint Excellent oral and written communication skills in English Good numerical skills Excellent attention to detail, critical thinking and abstract reasoning Ability to understand, follow and create guidance according to established principles Ability to collaborate effectively with internal stakeholders Ability to communicate and positively engage with research associates Ability and willingness to search for information which is not readily available Ability to prioritise and work to deadlines Ability to listen to and learn from feedback Ability to work effectively individually and as a part of a team Ability to proactively identify problems and recommend solutions Intellectual curiosity Qualifications: A bachelor's degree or equivalent 1-2 years post-degree experience Previous research experience is a plus A knowledge of cards and payments is useful, but not essential

Office Maintenance: Keeping the office clean, tidy, and organized. This includes cleaning furniture, dusting, and disposing of waste. Clerical Support: Assisting with basic administrative tasks such as photocopying, scanning, and printing documents. May also involve filing, organizing paperwork, and managing files. Errands and Deliveries: Running errands, such as banking, picking up supplies, or delivering documents both within the office and to external locations. Pantry and Refreshments: Assisting with the preparation and serving of refreshments for staff and visitors, and maintaining the cleanliness of the pantry area. Assisting Staff: Providing general assistance to office staff with various tasks as needed, such as setting up meeting rooms or handling equipment. Good communication skills to interact with staff and visitors. Familiarity with basic office equipment, such as photocopiers and printers. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹10,000.00 per month Benefits: Food provided Health insurance Life insurance Provident Fund Schedule: Evening shift Monday to Friday Night shift UK shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Location: Hinjewadi, Pune, Maharashtra (Preferred) Shift availability: Night Shift (Preferred) Willingness to travel: 50% (Required) Work Location: In person

About the Role We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs. Key Responsibilities Serve as the primary system administrator for the Salesforce environment with 200+ users Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials Complete regular internal system audits and prepare for upgrades and new releases Work with stakeholders to identify and gather requirements, design solutions, and implement new processes Provide end-user training and first-line support for Salesforce users Build and maintain custom reports and dashboards as requested by management Design and develop advanced dashboards to provide actionable insights for different departments Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI Manage data migration, integration, and quality initiatives Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC Stay current with new Salesforce features and functionality Qualifications 3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users. Salesforce Administrator Certification (ADM 201) required; additional certifications preferred Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.) Experience with Salesforce Sales Cloud and Service Cloud Strong understanding of Salesforce best practices and functionality Proficiency in data management and data quality processes Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable Excellent problem-solving and communication skills Ability to translate business needs into functional requirements Strong project management skills and attention to detail Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience) Technical Skills Salesforce Sales Cloud and Service Cloud Salesforce data loader and import tools Salesforce reporting and dashboard creation AppExchange applications management Experience with Lightning Experience Basic understanding of SQL and database structure Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus) Basic understanding of HTML and CSS Soft Skills Excellent verbal and written communication abilities Strong interpersonal skills for working with various stakeholders Proactive problem-solving approach Detail-oriented with excellent analytical skills Ability to prioritize and manage multiple projects simultaneously Customer service orientation and training capabilities