478 Product Training Jobs - Page 17

Role: Area Manager - Training & Team Lead (B2C) Base Location: Coimbatore, Tamil Nadu. Key Responsibilities: 1. Training & Development Competency Plan, organize, and execute training programs across regions. Design and deliver content to develop product knowledge, sales techniques, and soft skills. Implement training modules that align with business goals and sales competencies Identify learning gaps and provide targeted interventions. Communicate a clear vision for the sales team and drive alignment. Continuously optimize the sales process and evaluate training effectiveness through performance metrics. 2. Skills & Job Fit Attributes Minimum 3 years of experience in the IT industry. Must have experience in driving sales In-depth knowledge of IT products, especially laptops and gaming PCs. Excellent communication, presentation, and content creation skills. Strong execution, leadership, and people management capabilities. Prior experience in IT retail, sales, promoter management, or channel marketing is an advantage. 3. Organizational Fit Conduct online and offline training sessions for in-shop promoters (ISPs) pan-India. Develop and manage training materials, including videos, articles, and digital content. Drive sell-out performance and monitor KPIs for promoter teams. Administer ISP assessments, set KPIs, and track performance outcomes. Oversee store-level audits, inventory management, and in-store branding. 4. Technical Knowledge Proficiency in Microsoft Office, particularly Excel and PowerPoint. Strong technical understanding of computers, especially in laptops and gaming. Prior experience in sales-driven environments is a plus. 5. Experience Required Minimum 5 years of experience in IT training or IT sales management.

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Role & responsibilities Designs training & test modules based on needs Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100percent adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members Delivers Customer Service with Sales Process Excellence and Process Improvement Initiatives Supports Innovation & Continues Improvement to uplift sales performance Engaging Communication Coaches & Develops Others Support and monitor new trainees during the OJT (On the Job Training) period Create new product specific sales training curriculum Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc) Should have BPO Background in sales training Share resume at Vaishali.vaishali27@teleperformance.com

Manage relationships and onboarding with life, health, and general insurers Set up and oversee backend operations, compliance tracking, and SOPs Ensure alignment with all IRDAI norms and regulatory requirements Lead documentation, licensing workflows, and internal audits Support sales strategy, agent onboarding, and product training Collaborate with tech/product teams to enable a digitally driven model

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Gorakhpur (Uttar Pradesh) Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Role Summary: We are seeking a knowledgeable and proactive Subject Matter Expert (SME) to lead the adoption and usage of technology solutions within the collections industry . This role involves troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling . Key Responsibilities: Adoption: Facilitate the adoption of the company's solutions within client organizations by tailoring strategies to maximize their effectiveness. Engage with clients to understand their specific needs and challenges, ensuring solutions align with expectations and deliver value. Usage: Monitor client usage patterns to provide actionable insights and guidance for optimizing solution effectiveness. Conduct regular check-ins, workshops, and training sessions to help clients fully leverage the solutions. Troubleshooting: Identify and resolve client issues swiftly to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges impacting clients. Travel: Extensive travel required to engage directly with clients, provide on-site support, and build deeper relationships. Qualifications: Experience: Minimum of 3 years of experience in the collections industry , with a focus on client adoption of technology or financial solutions. Demonstrated success in developing strategies to increase product usage and client satisfaction. Skills: Strong domain expertise in collections or as an analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling skills to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot client issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to communicate effectively with clients. Industry Knowledge: Deep understanding of the collections landscape and trends , enabling you to provide valuable insights and strategic guidance to clients. Personal Qualifications: Age below 35 years . A proactive problem solver with a strategic mindset and a client-focused approach. Preferred Background: Experience working with major lenders or financial institutions is highly valued.

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Position : Trainer Maharashtra Region (Base Location: Pune) Industry : Retail / Sales / Electronics (Apple Premium Reseller – iVenus) Role & Responsibilities Conduct onboarding and refresher training for sales and service staff. Deliver product training (Apple ecosystem), soft skills, and customer experience sessions. Identify training needs via TNI/TNA in coordination with store managers. Travel across Maharashtra (Mumbai, Pune, South Maharashtra) to deliver in-person training. Design and update training content, modules, and SOPs. Maintain training MIS, attendance, and feedback for continuous improvement. Coordinate with HR and operations teams for training effectiveness and alignment. Preferred Candidate Profile Graduate with 2–5 years of relevant experience in training (Retail, Telecom, Electronics, FMCG preferred). Excellent communication, presentation, and interpersonal skills. Proficient in MS PowerPoint and Excel. Must be open to frequent travel within Maharashtra. Prior experience with premium brand training (e.g., Apple, Samsung, Reliance) is a plus. Pune-based or willing to relocate to Pune. How to Apply Interested candidates can apply via Naukri.com or email their CV to: rohan.rana@ivenus.in Contact: +91-9712005830

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ?java cloud Kotlin 7 to 11 years 1.Java, Spring boot, Kafka, Kotlin, MongoDB, GCP Or Java, Springboot, , Kotlin, MongoDB, Cloud Or Java, Springboot, Kafka, MongoDB, GCP Cloud ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance

Designation - Process Trainer Location- Turbe, Navi Mumbai Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days working with 2 rotational week offs Roles and Responsibilities Need someone from beauty/ hair care background. Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Design and deliver training programs for process, soft skills, accent, and product training across various levels of employees. Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and maintain training materials, including presentations, manuals, guides, videos, etc. Provide coaching support to trainees during on-the-job training (OJT) sessions. Monitor progress of trained employees through evaluation metrics such as TNI (Training Need Identification). Interested candidates can connect for further information- Simran Rana - 9137514621

Roles and Responsibilities Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Develop and deliver customized training programs based on customer needs and requirements. Provide soft skills training to enhance communication, interpersonal, and leadership skills of team members. Manage the entire process from planning to execution of trainings using tools like TTI (Training Need Identification) and TNA (Training Needs Analysis). Collaborate with cross-functional teams to ensure effective delivery of corporate trainings. Contact - 9594690866 Neelam HR Neelam.Shahu@teleperformancedibs.com

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Synapse Analytics. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Driving Innovation: Join Us as a B2B Sales Trainer at CARS24! What drives us? Imagine: a single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop - a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Autotech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years . What will you drive? Manage business training requirements across various cities. Provide new hire training, on-the-job training and support to new joiners. Oversee training delivery through classroom and digital platforms. Travel to multiple territories for training purposes. Enhance the effectiveness and coverage of e-learning programs. Coordinate with multiple stakeholders to facilitate on-the-job training. Apply excellent knowledge of Training Needs Analysis (TNA) for output-driven training planning. Innovate and implement digital solutions to manage new joiner attrition and conversion. Foster a positive and communicative working environment with the training team and business teams. Drive input and output metrics for new joiners effectively. Who are we looking for? Someone with an excellent digital presence and a high sense of ownership. A minimum of 3 years of experience in any industry, with at least 2 years in training focusing on conversion. Excellent written and verbal communication skills. Strong business acumen to understand and analyse business data and objectives. Exceptional crowd management and problem-solving skills, supported by data analysis. Basic knowledge of MS Office (Word, Excel, PowerPoint) and proficiency in Google Suite (Docs, Sheets, Forms, Slides). Interested candidates can share their CV's at manvi.arora1@cars24.com or WhatsApp at 9311243497

Godrej Enterprises Group Godrej Enterprises Group (comprising Godrej & Boyce and its subsidiaries) has a significant presence across diverse consumer and industrial businesses spanning Aerospace, Aviation, Defense, Engines and Motors, Energy, Locks & Security Solutions, Building Materials, Green Building Consulting, Construction and EPC Services, Heavy Engineering, Intralogistics, Tooling, Healthcare Equipment, Consumer Durables, Furniture, Interior Design, Architectural Fittings, IT solutions and Vending Machines APPLIANCES : Godrej Appliances is in the business of manufacturing and selling refrigerators, washing machines & air conditioners. The business is also diversified into selling of DVD players & microwave ovens. Godrej, the Most Preferred Brand in refrigerators, enjoys the trust of millions of consumers all over the country. KRA: Training Content Development Train the Trainer (Team Leaders) Monitor Training Dissemination and Conduct Model Training Sessions JOB DESCRIPTION Training Content Development Benchmark products & features with competition and develop FAQs to help the teams product comparison skills Choose and create the best medium for dissemination of the selling story by using different mediums viz. AV solutions, other sales aids. Study sales pitches and demo skills used by competition as well as outside the industry in other sectors to incorporate best practices. Assessment, incentives, leader boards Train the Trainer (Team Leaders) Continuous & regular training of the Team Leaders (Off-roll employees who in turn lead a team of 30-35 secondary sales force members) to equip them to train their team at the Sales counters Organize Train the Trainer programs for the Team Leaders and Sales team members via self as well as with specialists in sales skills Monitor Training Dissemination and Conduct Model Training Sessions Prepare Monthly Training Calendar for branches in the zone through team Leaders and ASMs & ensure execution as per plan. Travel to markets regularly to oversee knowledge transfer at the ground level, hand holds the team leaders and ASMs to conduct model training. Conduct tests/ quiz/ role plays for the secondary sales force in every market visit. Collect feedback from the market and improvise the training content on an ongoing basis Also deploy training to on-roll sales team members in all model trainings and via Team Leaders

About The Role Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way ? DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. ? ? ? Mandatory Skills: ServiceNow Creator. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

AM – Training for Domestic BPO in Kharadi, Pune. 1+ year experience as AM Training in inbound customer service/e-commerce domain. Strong communication skills a must. Graduate/undergraduate. Salary up to 7.5 LPA. 1 position available Apply now!

Exp:- 4yrs [ 2yrs on paper exp as process trainer ] Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max Interested Candidate Contact @7289094130 / yashika.imaginator@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc

Leading BPO in Bangalore Hiring for Process Trainer International Voice Process Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

since this is a managerial post we need someone who alreadysince this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently Not afraid of being alone Then great Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need.

This role involves conducting product and process training for call center teams and channel partners, including new hire and refresher sessions also collaboration with L&D, PT, UW, and compliance teams to ensure comprehensive training on product updates and processes, while also involving travel as needed across various locations. Role & responsibilities Conducting Product/Process training at call centres/or for the channel throughout the year • Train the Trainer at outsourced call centre These training would be for New Hires/Refresher sessions Will be based out at Thane, Navi-Mumbai, Powai location Need to travel to locations outside Mumbai as & when required Liaise with L&D for training activities to be done for cc team and overall channel as the case may be Liaise with internal PT, UW and compliance team in terms of product understanding, take downloads related new and existing product/process Preferred candidate profile Must have minimum 3 to 5 years to experience in training profile only Graduate in any stream

Essential Functions/Core Responsibilities: 1. Process Training - Conduct process training for the new hires and mentor them into the roles hired for. 2. Training Materials : Design new and edit the existing training materials, and present materials through classroom learning and hands-on demonstrations. 3. Quality Assurance : monitor SOP adherence, collaborate with teams, and provide feedback. 4. Soft skills development : Check the soft skill development index and make plans and implement programs to improve call handling and mail writing skills. 5. Reporting : Regularly report on quality, compliance, and performance metrics. Candidate Profile 1. Candidate should have minimum 3 years experience as process trainer and HCM handling. 2. Candidate should have excellent written and oral communications skills in English. 3. Candidate should have worked in US process and should be aware of US work sensibility. 4. Candidate should be good at handling and mentoring new hires, including college freshers. 5. Candidate should have good excel and reporting skills. Shift - Night Shift

Prepares new sales representative by conducting orientation to sales process, develops individual coaching plans, provides resources, assistance, schedules orientation drive- along with senior representatives. Required Candidate profile Coordinates with other sales trainers & sales managers. Collect feedback from trainees & managers about training courses Report on impact of training programs (e.g. sales achieved)

About The Role Our Instructors are outstanding ambassadors of Workday and exceed at bridging the learning gap for users. They are specialists at embracing innovation and mastering technology. Workday Instructors are passionate about helping students and representing our products, team and organisation. Location/Travel: Training courses will be delivered from the Workday office in Pune to groups of professional learners. There will be occasional travel for team events! You are someone who: Flexes: Remains on top of Workday products as they evolve and improve. Bends and adapts to meet the needs of the business. Thrives in a fast-paced environment with a high rate of change. Communicates: Conveys sophisticated topics in a cadence and manner that helps everyone understand. Influences: Finds opportunities, guides organisations, and overcomes resistance with expertise and persuasion. Succeeds: Delivers end-to-end projects, working through a wide range of challenges and opportunities, across multiple teams and organisations. Demonstrates success in achieving results beyond expectations. Untangles: Exercises outstanding problem-solving skills whether working through difficult challenges or improving existing processes - both in the classroom and within our organisation. Collaborates: Partners with colleagues from Content, Operations, Delivery, and teams outside of Workday Education to build an excellent student experience. Multitasks: Masters changing class environments using a variety of instructing tools and technologies to assure the students the best experience possible. Anticipates what is coming and plans with future students in mind. Responsibilities: Lead full days of analytics, security, integration, and/or platform topics, virtually training to audiences that can include customers, partners and employees. Perform administrative responsibilities for classes you are conducting Participate in cross functional projects Mentor other instructors on your areas of expertise Grade examinations for certification or accreditation Establish relationships with colleagues across teams to share standard methodologies, drive innovation, and meet goals About You Basic Qualifications 3+ years experience with web development or web services development (SOAP and REST) with a deep understanding of JSON, XSLT, XPath and XML 5+ years experience as a Trainer or Instructor Advanced/Professional communication in English. Other Qualifications Demonstrated ability to work closely with non-technical business owners on a technical solution. Experience with one or more of the following preferred: Linux, OO design and Java development, SQL, SOAPUI, Workday Studio/EIB/Document Transformation, web development, Postman, IntelliJ, webhooks, authentication methods, Workday HCM/Financials, or Tableau. Demonstrable ability to lead and contribute consistently and positively in a high-paced, constantly evolving and sometimes unexpected work environment, prioritising accordingly and raising appropriately. Excellent analytical and demonstrated problem solving skills both technically and functionally. Proven track record to proactively and quickly grasp, distil and synthesise concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions. Strong passion for education. Good interpersonal, verbal and written communication skills, including proven track record of delivering engaging, outcome-based presentations to diverse internal and external audiences. Integration, reporting tools, ERP, and training experience preferred Workday Integration experience with Workday Studio, EIB, or Document Transformation preferred.