478 Product Training Jobs - Page 19

Job Summary: As a Voice Trainer at Vindhya, you will play a crucial role in the success of our BPO (Business Process Outsourcing) operations, particularly in the voice-based services. Your primary responsibility will be to design, develop, and deliver comprehensive training programs that equip our agents with the necessary skills and knowledge to deliver exceptional customer service through phone interactions. You will be instrumental in enhancing the capabilities of our agents to ensure high-quality service, increased productivity, and overall customer satisfaction. Job Description: Training Program Development: . New Hire Training: Product and Process Training: Communication and Soft Skills Training: Systems and Technology Training: Performance Monitoring: Continuous Improvement: Quality Assurance: Reporting: Training Team Support: Job Specification: - Bachelor's degree in a relevant field or PUC with equivalent work experience. - Proven experience as a BPO Trainer or in a similar role, with a focus on voice-based operations. - Strong understanding of BPO industry practices, customer service principles, and call center operations. - Excellent communication and presentation skills, both verbal and written. - Proficiency in using training tools and software applications. - Ability to adapt training techniques to accommodate different learning styles. - Strong interpersonal skills and the ability to build rapport with trainees. - Analytical and problem-solving mindset to identify performance gaps and implement improvements. - Flexibility to adjust training schedules based on business needs. - Patience and empathy to support trainees' learning and development journey.

Job Roles and Responsibilities are as follows: Dealer Management: Build and maintain strong relationships with Dealers. Act as the primary point of contact for Dealers in the assigned territory. Drive the achievement of organizational sales goals through Dealers by setting and monitoring targets. Identify, appoint, and onboard new dealers in strategic locations to strengthen market presence. Evaluate the performance of existing dealers and deactivate non-performing when necessary to ensure optimal channel efficiency. Product & Policy Communication: Keep dealers updated on new products, features, and updates. Communicate changes in company policies and processes to ensure compliance. Sales Support: Assisting dealers in processing customer orders and ensuring timely fulfilment. Provide support to dealers in closing sales deals with retail clients. Training & Development: Conduct product and process training sessions for dealers and their sales team at regular intervals. Ensure dealers have a clear understanding of NEXIONs offerings and value propositions. Performance Tracking: Monitor and evaluate the performance of every dealer regularly. Provide insights and recommendations to improve sales performance. Customer Experience Management: Support dealers in delivering a superior customer experience. Resolve dealer and client issues promptly and professionally.

Job Title: Product Trainer About the Role: We are looking for a passionate Product Trainer to join our team! In this role, you will deliver training sessions for new hires, create learning content, support day-to-day training needs, and help improve associate performance across customer service and sales teams. Key Responsibilities: Deliver engaging training sessions for new hires and existing associates. Prepare training materials, worksheets, and job aids. Identify knowledge gaps and provide coaching or refresher training. Monitor performance and conduct training needs analysis (TNA). Collaborate with cross-functional teams including SMEs, QAs, and stakeholders. Participate in business reviews and calibration meetings. Maintain training documentation and knowledge bases. Communicate updates and feedback to associates and clients. Requirements: Minimum high school graduate. At least 1 year of training or teaching/coaching experience. Strong communication and presentation skills. Experience in customer service and/or sales. Proficiency in Microsoft Office and Google Suite. Strong organizational, analytical, and multitasking abilities. A proactive attitude and strong work ethic. Design or content editing skills are a plus. To Apply: Send your CV to anusha.kambapu@intouchcx.com

* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR and Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives

Position Overview Industry lead - Field Sales Trainer Functional Area: Ftech Function Related Activities/Key Responsibilities ~ Be the Go-To Person for Field/Product Training Needs for the entire Region/State. ~ Responsible for managing OJT for 50 ground sales teams ~ Assisting Sales team from end to end for sales Closures ~ Experience of engaging in Direct Sales, customer-facing roles ~ Owning Sales Performance for MoM on improving efficiency ~ Handling multiple LOBs - Process oriented along with sales efficacy ~ Sales (B2B) TrainingExposure can be advantage Corporate only + Excellent Communication Skills. ~ Good Content development and PPT creation skills ~ Should be comfortable with online-offline trainings ~ Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements ~ Must have experience of HARD CORE SALES TRAINING and Sales Coaching. ~ Experience of engaging in Direct Sales, customer-facing roles. ~ Responsible for crafting a sales training program for new Salespeople ( onboarding program). ~ Travel Willingness. Open to travel from one location to another along with the sales team. ~ Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. ~ Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. ~ Excellent Communication skills and interpersonal skills. ~ Participate in the Sales / Campaign/ Business Review meetings. ~ Produce a monthly report on the impact of sales training programs conducted. ( eg. Achievement of sales targets). ~ Should be good at creating and understanding data report ~ Report on impact of training programs (e.g. sales achieved) Pre-Requisites ~ Currently in a Sales Trainer Role . ~ Should be a seasoned sales trainer ~ Field training experience preferred ~ Comfortable in traveling. Apply over Job Post OR Drop your CV at : bhawana.yadav@in.experis.com

Position Overview: We are seeking a strategic, results-oriented Customer Experience Product Marketing Manager to provide the messaging, positioning, and go-to-market strategies for our Customer Experience Portfolio . In this role, you will shape the narrative that positions SailPoint as a leader in identity security, highlighting both our products and the critical role our services play in building robust identity security programs. You will work cross-functionally with product management, sales, and marketing teams to enhance awareness and adoption of our innovative services. Key Responsibilities: Messaging & positioning Lead compelling narrative for SailPoints Customer Experience Portfolio Develop messaging that: Demonstrates essential value in identity security programs Resonates across diverse stakeholder audiences Aligns with emerging industry trends and customer expectations Go-to-Market excellence Design and execute comprehensive GTM strategies focused on: Market education Sales team empowerment Accelerating services adoption Driving customer success outcomes Thought leadership & brand elevation Establish SailPoint as an industry thought leader through: High-impact content development Strategic whitepapers Authoritative blog series Speaking opportunities Analyst and media engagement Market Intelligence & Competitive Insights Support the PMM team with competitive analysis Refine SailPoints unique value proposition and support with targeted content creation Identify competitive positioning opportunities Sales enablement transformation Create powerful sales enablement assets: Comprehensive messaging frameworks Compelling sales presentations Interactive training programs Cross-functional narrative alignment Performance-driven marketing Develop and track holistic success metrics Implement continuous optimization strategies Drive data-informed marketing and positioning refinements Qualifications: Experience: 5+ years in product marketing, GTM strategy, or thought leadership, ideally in a service or SaaS environment. Proven ability to manage multiple high-priority projects and deliver results in a fast-paced, dynamic setting. Demonstrated success in leading GTM initiatives and crafting messaging for services portfolios. Skills: Exceptional storytelling and communication skills. Strong analytical and problem-solving skills, with the ability to turn data into actionable insights. Experience in developing thought leadership content that shapes industry conversations and enhances brand authority. Self-starter with ability to work independently and drive initiatives with minimal direction Proactive problem-solver who identifies opportunities and takes initiative Collaboration & Leadership: Ability to work effectively across cross-functional teams, including product management, marketing, sales, and customer success, to align messaging, strategy, and execution. Strong project and program management skills, with the ability to drive initiatives from concept to execution. Adaptability & Drive: Comfortable working in a rapidly evolving market, particularly in the identity security space, with the flexibility to adapt messaging as new trends and technologies emerge . Self-motivated with a proven ability to independently manage projects and deliver high-impact results. Industry Experience: Experience in the security software or SaaS industry is highly preferred. Education: Preferred: MBA or equivalent advanced degree. Required: BA/BS in Marketing, Business, or a related field. Travel: This position may involve approximately 10-20 % travel. SailPoint is an equal opportunity employer. We encourage applicants from all backgrounds to apply, as we value diversity and believe it contributes to the success of our team. Path to Success 0-3 Months: Onboarding & Foundation Building Goal: Get acclimated to the company culture, team dynamics, and core responsibilities. Key Objectives: Company & Team Familiarization: Attending new hire orientation sessions. Understand company values, mission, and culture. Meet with key team members and cross-functional teams. Review company products/services and their value proposition. Familiarize yourself with internal tools, systems, and processes. Role-Specific Training: Learn job-specific skills and tool s including Asana, Coupa, Lucid Chart, Confluence, Salesforce, Compass, Tableau, etc. Shadow colleagues to observe workflows and day-to-day tasks. Understand the Customer Experience Portfolio and learn about the services that SailPoint provides and how it fits into a wider identity security program. Understand key performance metrics and expectations for your role. Set Initial Goals: Establish clear, measurable goals in collaboration with your manager. Focus on mastering the basics of your responsibilities and delivering on early expectations. Feedback & Check-Ins: Schedule weekly check-ins with your manager to review progress. Seek constructive feedback and discuss challenges or roadblocks. Participate in team meetings and learn about team objectives . Milestones: Complete initial training and onboarding programs. Achieve early successes with simple projects or tasks. Demonstrate a foundational understanding of the company, your role, and your team. 4-6 Months: Increasing Responsibility & Contributing to Team Goals Goal: Become a productive member of the team, take on more responsibility, and contribute to team initiatives. Key Objectives: Deepen Knowledge of Role: Take ownership of specific projects or key deliverables. Begin to handle more complex tasks and collaborate independently. Continue learning about the company s products and services and understand how they contribute to customer needs. Cross-Functional Collaboration: Work with other teams to understand their workflows and how to work efficiently to complete your tasks and responsibilities. Engage in discussions with different departments to gain a holistic view of the business. Strengthen your relationships with key internal stakeholders. Measure Progress & Impact: Regularly review progress with your manager and adjust goals as needed. Set personal performance metrics to track your impact on team objectives . Take ownership of smaller aspects of team goals and contribute to larger projects. Milestones: Successfully contribute to major team projects or initiatives. Take ownership of at least one key process or responsibility. Demonstrate an understanding of cross-functional workflows and contribute to problem-solving. 7-12 Months: Full Integration Goal: Become an expert in your role, drive results, and start preparing for more opportunities. Key Objectives: Ownership: Take full ownership of your core responsibilities and projects. Strategic Contribution: Proactively suggest improvements or new ideas for processes, strategies, or initiatives. Performance Evaluation & Career Planning: Set long-term career goals in collaboration with your manager. Identify any additional skills or qualifications needed for future roles within the company. Continual Learning: Stay updated on industry trends and bring relevant insights back to the team. Stay up to date on internal sales enablement and product training. Milestones: Take ownership of strategic projects or initiatives that have a measurable impact. Lead a project with minimal supervision. Complete a formal performance review with positive feedback and defined career progression goals. General Tips for Success: Build Relationships: Strong, positive relationships with team members, leadership, and cross-functional teams are key. Stay Curious: Continue learning about the company, products, industry, and customer needs. Feedback: Be proactive in seeking feedback and use it to continuously improve.

Drive operations and service of all areas of business. Participate in the recruiting process. Manage marketing campaigns. Effective communication skills & analytical skills. Call at +91 8007867303 [ Piyush ] email your resume at jobscruze@gmail.com

Role & responsibilities 1. Exposure to both Field Sales & training both is desired. 2. Minimum training experience of 2 to 3 years 3. Exposure in the hard-core sales retail/FMCG industry is desired. 4. Preferably Male candidate 5. Ability to change and adapt as per situation. 6. Reporting all trainings by EOD and hands on Excel Preferred candidate profile Candidates with relevant experience or BPO trainer can be considered Graduate Perks and benefits Travelling Allowance

Pursue sales leads and achieve the personal sales objectives with the product range of the assigned products in the assigned territory with complete collections of all receivables Developing and Penetrating all Target Markets based on the market in the region Support business development and customer management by initially identifying potential customers, provision of updated market intelligence to supervisor/team, Continuously increase market intelligence and update customer and competitor data and apply the overall sales process, aiming to meet or exceed targets Oversee the establishment of a database and the processes to obtain, update, maintain and evaluate market trends, the application of products/technology, the service needs, intelligence on competitors, etc in order to identify new business opportunities Assistance in product promotion, product trials, etc Identify and attract new customers (Including Distributors), pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business Develop and implement specification selling tools based on sector approach and support sales with necessary tools Work closely with Technical Service team to ensure development of applicators for installation, defect free installations, effective resolution of product complaints, product training to customers, maintaining up to date working knowledge of new application technologies Negotiate and close deals or contracts with customers and provide operational guidance and support to the relevant Provide accurate sales forecast, supporting efficient planning of products and services

Job Description Duties and Responsibilities: Develop and Implement strategies to penetrate untapped market segments in line with Global and Regional Business segment strategies Continuously increase market intelligence and update customer and competitor data and apply the overall sales process, aiming to meet or exceed targets Take ownership of the account, including the development and execution of the account strategy, and ensure alignment with business unit key account strategy Oversee the establishment of a database and the processes to obtain, update, maintain and evaluate market trends, the application of products/technology, the service needs, intelligence on competitors, etc in order to identify new business opportunities Develop and implement specification selling tools based on sector approach and support sales with necessary tools Work closely with Technical Service team to ensure development of applicators for installation, defect free installations, effective resolution of product complaints, product training to customers, maintaining up to date working knowledge of new application technologies Consistently and continuously exhibit safe behavior at driving, project sites, offices and for self and others To be well versed with all products and maintain relations with the consultants and architects of Bangalore region

Hello Job Seekers!! Greetings From ShiningStars ITPL Inviting applications for Sales Trainer for Mumbai (Marol), Hyderabad (Begumpet) and Coimbatore location to train tele sales agents on insurance products, sales techniques, and compliance. Responsibilities include delivering training, coaching, and developing materials to boost sales performance. Requires sales experience, strong communication skills, and a passion for training in a fast-paced environment. NOTE: IMMEDIATE JOINERS PREFERRED OR MAXIMUM 15-20 DAYS NOTICE PERIOD CAN CONSIDER. Qualification: Any Graduate Language: Proficiency in English and Hindi is essential. Knowledge of native language would be an added advantage. Age Limit: Up to 34. CTC: Up to 12 LPA ( SUBJECT TO EXPERIENCE ON PAPER, LAST DRAWN CTC AND PERFORMANCE DURING INTERVIEW ) Requirements: Proven experience of 2 - 3 years is mandatory as a Sales Trainer preferably within the insurance industry or in a BPO or call center environment. Thorough knowledge of tele sales techniques, including cold calling, lead qualification, overcoming objections, and closing sales over the phone. Strong presentation and facilitation skills to conduct effective training sessions. Ability to coach and mentor individuals to improve their performance and achieve their goals. Experience in designing and developing engaging and effective training materials. Strong interpersonal and relationship-building skills to work effectively with trainees and stakeholders. Ability to identify training gaps and develop solutions to address them. Flexibility to adapt training methods to different learning styles and evolving business needs. Responsibilities: Conducting engaging training sessions on insurance products, sales techniques, communication skills, objection handling, and compliance for tele sales agents. This can include new hire training, refresher courses, and specialized training for new products or campaigns. Designing and updating training materials, including presentations, scripts, manuals, and e-learning modules, to ensure they are accurate, effective, and aligned with company policies and industry regulations. Providing individual and team coaching to tele sales agents to improve their sales performance, product knowledge, and adherence to quality standards. This includes conducting call monitoring and feedback sessions. Identifying training needs by observing agent performance, analyzing sales data, and collaborating with sales managers and other stakeholders. Assessing the effectiveness of training programs through evaluations, performance metrics, and feedback, and providing reports on training outcomes and areas for improvement. Working closely with HR, sales management, and quality assurance teams to ensure training aligns with overall business objectives and quality standards. Keeping abreast of changes in insurance products, industry regulations, and tele sales best practices to ensure training content remains current and relevant. Utilizing learning management systems (LMS) and other technologies to deliver and track training. Creating a positive and engaging learning environment to motivate trainees and foster a culture of continuous improvement. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #jobs #employment #vacancy #hiring #jobalert #mumbai #hyderabad #telangana #coimbatore #experience #bpo #corporate #companyjobs #naukri #sales #trainer #lateral #noncsa #operations

Role & responsibilities We are seeking a dynamic and passionate Process Trainer to join our Integrated Resource Training Unit at the National Head Office, Hyderabad. The role involves delivering structured weekly training sessions across key operational functions. The trainer will facilitate sessions on process workflows, proprietary business applications, and behavioural skills such as communication, empathy, accountability, and collaboration. Responsibilities include managing training logistics, conducting assessments, maintaining records, and reporting feedback and learning outcomes. The ideal candidate should have strong facilitation skills, a learning mindset, and the ability to simplify complex processes. Experience in behavioural training, content development, and adult learning principles is desirable. Proficiency in English and Hindi is essential. Must be willing to travel.

Position Overview Industry lead - Field Sales Trainer Functional Area: Ftech Function Related Activities/Key Responsibilities ~ Be the Go-To Person for Field/Product Training Needs for the entire Region/State. ~ Responsible for managing OJT for 50 ground sales teams ~ Assisting Sales team from end to end for sales Closures ~ Experience of engaging in Direct Sales, customer-facing roles ~ Owning Sales Performance for MoM on improving efficiency ~ Handling multiple LOBs - Process oriented along with sales efficacy ~ Sales (B2B) TrainingExposure can be advantage Corporate only + Excellent Communication Skills. ~ Good Content development and PPT creation skills ~ Should be comfortable with online-offline trainings ~ Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements ~ Must have experience of HARD CORE SALES TRAINING and Sales Coaching. ~ Experience of engaging in Direct Sales, customer-facing roles. ~ Responsible for crafting a sales training program for new Salespeople ( onboarding program). ~ Travel Willingness. Open to travel from one location to another along with the sales team. ~ Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. ~ Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. ~ Excellent Communication skills and interpersonal skills. ~ Participate in the Sales / Campaign/ Business Review meetings. ~ Produce a monthly report on the impact of sales training programs conducted. ( eg. Achievement of sales targets). ~ Should be good at creating and understanding data report ~ Report on impact of training programs (e.g. sales achieved) Pre-Requisites ~ Currently in a Sales Trainer Role . ~ Should be a seasoned sales trainer ~ Field training experience preferred ~ Comfortable in traveling. Apply over Job Post OR Drop your CV at : bhawana.yadav@in.experis.com

4-7 years experience in sales trainer Automobile industry experience preferred Cochin - 1, Thrissur - 1 Required Candidate profile Good communication skills

TRAINING MANAGER / Senior Manager DFOS We are seeking a results-driven Training Manager to join our team at Policybazaar for our dedicated field sales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees learning needs along with organizing lead generation activities in corporates and other .You will play a pivotal role in building a culture of continuous learning and improvement at our channel and creating opportunities for sales force for lead generating activities through the above avenues. The ideal candidate is a strategic leader passionate about designing and implementing effective training programs. They are experienced in training management, talent development and organizational learning. We invite qualified individuals with strong leadership skills and a passion for employee development to apply for this role, having experience in training as well as strong relationships with corporates and skills to create lead sources for the sales force. In addition to a competitive salary, we offer a collaborative work environment, opportunities for professional growth and comprehensive employee benefits Objectives of the role Developing and implementing the training and development strategy in alignment with organizational goals and objectives.. Leading a team of professionals, including trainers, instructional designers and coordinators, to deliver high-quality training programs. Identifying training needs and priorities through needs assessments, performance evaluations and stakeholder feedback. Designing, developing and delivering training programs using various instructional techniques and formats, including classroom training, e-learning and workshops. Evaluating training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements. Managing the training budget, resources and logistics to ensure efficient and effective delivery of training programs. Your tasks Develop and maintain the annual training calendar and schedule, coordinating with department managers and stakeholders to ensure alignment with business priorities. Oversee the design and development of training materials, presentations and resources to support learning objectives and outcomes. Lead and facilitate training sessions and workshops, ensuring a positive and engaging learning experience for participants. Lead to facilitate with marketing team for requirements for lead generation activities Monitor and evaluate training delivery and effectiveness, adjusting improve outcomes. Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness. Track and report on training metrics and KPIs to measure the impact and ROI of training programs. Stay updated on industry trends, best practices and emerging technologies in training and development. Required Skills And Qualifications Bachelors degree in education, Training, Human Resources or a related field. 9+ years of experience as a training manager or in a similar role, with a demonstrable track record of designing and implementing training program. Project management skills for managing training initiatives and timelines. Ability to assess training needs and develop training plans in the company. Strong leadership and team management abilities to inspire and motivate others. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Strategic thinking and problem-solving skills, with a focus on achieving organizational goals through effective training and development initiatives. Preferred Skills And Qualifications Advanced degrees in Training and Development. Certification in training and development (e.g. CPTD, CPLP, ATD Master Trainer). Knowledge of competency-based training and performance management. Multilingual proficiency for managing training programs in diverse employee populations. Ability to manage the budget for training activities. Working knowledge of project management principle Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com

Corporate Training Learning and Development (L&D), B2B Sales, Client Acquisition Training, HR & L&D Networking, Customized Training Solutions, Solution Selling Training Needs Analysis, CRM (Zoho, Salesforce, HubSpot), Client Relationship Management

Conduct detailed product training sessions. Develop & deliver training programs that enhance employee skills, improve performance & align with organizational goals Employee Engagement & Recruitment Grievance Handling

Roles and Responsibilities Design and deliver training programs for sales teams on product knowledge, soft skills, and process improvement. Conduct needs analysis to identify training gaps and develop customized solutions. Develop and maintain relationships with clients to understand their requirements and preferences. Collaborate with subject matter experts to create engaging learning materials. Monitor trainee progress and provide feedback to improve performance. Contact - Neelam HR - 9594690866

Job Title: Telesales Trainer / Training Manager Role Overview: As a Telesales Trainer, you will play a crucial role in ensuring the success and effectiveness of our telesales representatives by providing comprehensive training and development programs. You will be responsible for designing and delivering training sessions, assessing training needs, and continuously improving our training materials and methodologies to enhance the performance of our team. Responsibilities: l Develop and implement comprehensive training programs for new and existing telesales representatives, covering product knowledge, sales techniques, objection handling, and customer service skills. l Conduct training sessions through various formats, including classroom training, virtual sessions, and one on one coaching, ensuring all learning objectives are met. l Assess the training needs of individual team members through performance evaluations, observations, and feedback, and tailor training plans accordingly. l Collaborate with sales managers and team leaders to identify areas for improvement and develop targeted training initiatives to address skill gaps and enhance performance. l Create and update training materials, including presentations, manuals, and elearning modules, to ensure they reflect the latest product information, sales strategies, and best practices. l Provide ongoing support and coaching to telesales representatives, offering guidance, feedback, and encouragement to help them achieve their goals and overcome challenges. l Monitor the effectiveness of training programs through performance metrics, feedback surveys, and observation, and make recommendations for continuous improvement. l Stay informed about industry trends, competitor activities, and best practices in telesales training, and incorporate relevant insights into our training programs. Requirements: l Proven experience in telesales training or a similar role, preferably in a fast-paced sales environment. l Strong knowledge of telesales techniques, sales processes, and customer service principles. l Excellent presentation and communication skills, with the ability to engage and motivate learners of diverse backgrounds and skill levels. l Demonstrated ability to design, deliver, and evaluate training programs using a variety of instructional techniques and technologies. l Effective coaching and mentoring skills, with the ability to provide constructive feedback and support to individuals and teams. l Proficiency in Microsoft Office Suite and experience with training software and elearning platforms. l High level of organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. l Bachelor's degree in Business Administration, Education, or a related field preferred.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HWS (Empl Helpdesk)). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role & responsibilities Conducting product and process training at all levels- telecallers /team leader/ Managers. Conducting quality and training sessions whenever required. Managing a team of Quality officers. Conducting DRA new and refresher Trainings i.e Debt recovery agent training and sending caller for certification to IIBF. Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap. Conducting quality and training sessions whenever required. Ensuring that the Training module get update on timely basis. Conducting motivational training for the Team to enhance performance. Maintaining various reports like Quality scores for CSRs and process, Parameter defect report. Weekly and monthly scores Preferred candidate profile Graduate 3-4yrs of relevant experience Leadership skills, excellent interpersonal skills are essential. Looking specifically from collections background trainer Responsible for managing quality parameters and trainings. Conduct refresher and retraining programs. Maintaining MIS. HR Contact No:9789025608

Mandatory: SaaS product training. Role: 1) Manage customer accounts, onboarding to renewal, upsell opportunities. 2) Conduct product demos, SaaS training (online and offline). Apply: WhatsApp CV: +91 8660770495 (No unsch calls pls) Required Candidate profile 1) Exp in SaaS product training is a must. 2) 2-4 years of exp in Customer Success, from B2B SaaS co. 3) Sales exp is a bonus. 4) comm skills in English & Marathi. Email: cv@archangelhr.in

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile WFO Kolkata only Not for Delhi/NCR and Bangalore-APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Pursue sales leads and achieve the personal sales objectives with the product range of the assigned products in the assigned territory with complete collections of all receivables Developing and Penetrating all Target Markets based on the market in the region Support business development and customer management by initially identifying potential customers, provision of updated market intelligence to supervisor/team, Continuously increase market intelligence and update customer and competitor data and apply the overall sales process, aiming to meet or exceed targets Oversee the establishment of a database and the processes to obtain, update, maintain and evaluate market trends, the application of products/technology, the service needs, intelligence on competitors, etc in order to identify new business opportunities Assistance in product promotion, product trials, etc Identify and attract new customers (Including Distributors), pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business Develop and implement specification selling tools based on sector approach and support sales with necessary tools Work closely with Technical Service team to ensure development of applicators for installation, defect free installations, effective resolution of product complaints, product training to customers, maintaining up to date working knowledge of new application technologies Negotiate and close deals or contracts with customers and provide operational guidance and support to the relevant Provide accurate sales forecast, supporting efficient planning of products and services