Trainer

Iccs

1 - 3 years

3 - 4 Lacs

navi mumbai

Posted:8 hours ago| Platform:

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Skills Required

process training training soft skills sales training product training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

responsible for developing and delivering training on insurance products, processes, and compliance for voice process agents

Training Delivery:
Conducts new hire training (NHT) and refresher sessions for existing staff on insurance product knowledge, sales scripts, objection handling, and process-specific skills.
Content Development:
Creates and updates training materials, including presentations, manuals, SOPs, and e-learning modules, to align with business goals and client requirements.
Performance Assessment:
Evaluates trainee performance through assessments, mock calls, and quizzes to identify skill gaps and provide targeted coaching.
Compliance and Quality:
Ensures all training adheres to regulatory guidelines (e.g., IRDAI rules) and company quality standards for customer interactions and data protection.
Performance Tracking:
Monitors training progress, maintains records, and generates reports for management and stakeholders to track effectiveness and compliance.
Collaboration:
Works with operations, quality teams, and client representatives to gather feedback, improve training programs, and stay updated on process or product changes.
Post-Training Support:
Provides ongoing support and mentorship to ensure trainees can apply their knowledge and meet performance metrics.

Preferred candidate profile

Trainer

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