Role: Sales Analyst - Closure Work Location - Gurugram Point of Contact: 8076997061 (Rohan) About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, everycar on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinnyis backed by leadingglobal venturefirms -Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Spinny operates across Gurugram, New Delhi, Noida, Ghaziabad, Ahmedabad, Surat, Kolkata, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Coimbatore, Kochi, Lucknow, Jaipur, Chandigarh, Indore, Vizag and Vijayawada. Key Responsibilities Include: • Closing deals with customers post hub office visit • Quoting prices & negotiating upon the deals of car • Managing payments • Maintain detailed reporting • Consult customers on cars, pricing, and market dynamics around the cars • Be customer champion by ensuring superb experience with company. Requirements: • Relevant experience in Tele-sales • Graduate degree • Good verbal communication skills English, Hindi, and regional language (will be an added advantage)
Role: Car Sales Advisor, Car Consultant, Showroom Sales Executive & Relationship Manager We have opening in multiple location like :- Hyderabad , Mumbai , Jaipur , Bangalore , Ahmadabad , Pune , Vizag , Sonipat , Kanpur , Chandigarh , Chennai , Coimbatore, Delhi , Gurgaon , Noida , Faridabad , Ghaziabad , Kolkata , Mysore , Agra and Kochi Interested Candidate can direct share me your cv 9911322544 , & mention your location. Example :- ACRM Delhi , ACRM Mumbai Or ACRM Bangalore About the Role: You will be responsible supporting customers in their car buying journey with Spinny at our showroom. Understand customer requirements to recommend best products according to their needs, pitching, products and negotiating when necessary. Key Responsibilities Include: Building a relationship with the customer at the showroom, understanding their needs and negotiating as needed Managing the hub inventory Meeting and engaging with customers, showing them cars, and conducting test drives Ensuring that any issues are resolved Requirements: 1. Relevant experience in Automobile sales 2. Graduate degree 3. Good verbal communication skills English, Hindi, and regional language (will be an added advantage) 4. A 4-Wheeler Driving License and Knowing how to drive is Mandatory.
Role: Hub Manager - Auctions Location: Kolkata & Chennai Point of Contact: Shrishti Pareek (9266752107) About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Ideal Candidate: An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service. Key Responsibilities Include: Manage the entire hub operations. Manage day-to-day in hub activities including but not limited to inventory management, document management, Car Keys management etc. Responsible for managing a team of 4-5 members. Responsible for managing the hub infra and ensuring high standards of hub and parking space for dealers. Requirements: 1. Relevant experience in handling retails operations and post sales service. 2. At least 2 years of team handling 3. 4-5 years of relevant experience 4. Graduate degree 5. 4 Wheeler -Driving License is Mandate. 6. Good verbal communication skills 7. English, Hindi and regional language
Role: Assistant Customer Relationship Manager Point of Contact: 9266752107 (Shrishti) About the Role: You will be responsible supporting customers in their car buying journey with Spinny at the retail hub. You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs, pitching, products and egotiating when necessary. Ideal Candidate: An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service. Key Responsibilities Include: Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed Managing the hub inventory Meeting and engaging with customers, showing them cars, and conducting test drives Ensuring that any issues are resolved Requirements: 1. Relevant experience in Automobile sales 2. Graduate degree 3. Good verbal communication skills English, Hindi, and regional language (will be an added advantage) 4. A 4-Wheeler Driving License and Knowing how to drive is Mandatory.
IT Audit and Compliance Program Manager We are seeking an experienced IT Audit and Compliance Program Manager to lead our financial audit initiatives, emphasizing IT controls, compliance frameworks, and risk management. In this role, you will ensure our IT operations meet industry compliance standards and regulatory requirements, safeguarding the integrity and security of our financial systems. Your expertise will be crucial in identifying risks and vulnerabilities within our IT infrastructure and implementing effective controls to mitigate them. You will collaborate with cross-functional teams to foster a culture of compliance and accountability while driving initiatives to enhance our audit processes. Key Responsibilities: - Manage Audit Programs: Oversee execution of IT financial audits, ensuring compliance with frameworks such as ITGC, VAPT, and SOC 2. Conduct Risk Assessments: Identify and address vulnerabilities in the IT infrastructure. Create mitigation strategy coordinated with Product and Technology teams. Coordinate Audits: Facilitate collaboration with internal and external auditors for efficient audits and timely resolution of findings. Develop Policies: Create and maintain IT audit policies in line with industry standards. Drive adherence to those policies at regular periods, including monthly and quarterly reviews. Prepare Reports: Deliver clear audit reports to senior management, highlighting findings and recommendations. Engage Stakeholders: Work with IT, Finance, and Compliance teams to align on audit objectives. Qualifications: - Bachelors degree in IT, Finance, Accounting, or related field; Masters preferred. 2-3 years of experience in IT audit or compliance in a startup or MNC environment. Working knowledge of ITGC, VAPT, SOC 2, and related IT compliance frameworks. Proficient in basic SQL for extracting and analyzing data to support audit processes. Preferred certifications: CISA, CISSP, or equivalent. Excellent analytical and communication skills. If you are passionate about IT Audit and driving Regulatory Compliance and have a proven track record, we invite you to join our dynamic team!
Role: Experience Manager/Front Desk Executive Point of Contact: Rohan Aggarwal (+91-8076997061) As an Experience Manager, you will be responsible for creating a warm, professional, and efficient experience for walk-in customers. Youll handle front-desk responsibilities while actively coordinating with internal Relationship Managers to ensure a seamless buying experience. About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers. What Will You Do? Customer Greeting & Walk-in Handling: Greet and welcome all walk-in customers professionally, creating a strong first impression of Spinny. Understand customer needs and direct them to the appropriate Relationship Manager or team. Customer Engagement: Ensure a warm, personalized, and proactive experience during the customers entire hub visit. Capture feedback and share insights for continuous improvement in customer service delivery. Front Desk & Admin Operations: Manage the front desk area, ensuring cleanliness and readiness at all times. Maintain accurate logs of customer visits, queries, and escalations. Support basic hub documentation and administrative tasks as required. Eligibility & Requirements: Experience in customer-facing roles (front desk, hospitality, or relationship management). Excellent communication, presentation, and interpersonal skills. Ability to multitask and remain calm under pressure. A proactive and customer-first mindset, aligned with Spinny's mission of creating trust and transparency.
Role: Team Leader - Hub Team Location: Spinny Park, Ahmedabad No of Positions: 1 Point of Contact: Mansi Dangwal (9211761668) The Team Leader plays a crucial role in enhancing customer experience at our retail hub by managing operations efficiently and ensuring seamless support for customers in their car buying journey. This role involves leading a team, handling inventory, engaging with customers, and driving sales through exceptional service. Key Responsibilities: Manage and allocate slots for customer walk-ins and visits. Lead and oversee a team of Relationship Managers at the hub. Schedule Home Test Drives (HTD) efficiently. Build strong relationships with customers at the retail hub by understanding their needs and providing suitable recommendations. Oversee hub inventory management and ensure availability of required stock. Engage with customers, conduct test drives, and negotiate as needed. Address and resolve customer issues in a timely manner to enhance satisfaction. Requirements: 4-5 years of relevant experience in B2C sales and operations . At least 2 years of team management experience . Graduate degree in any relevant field. Strong verbal communication skills in English, Hindi, and the regional language . Proven track record in customer service, negotiation, and problem-solving .
Job Title: Team Leader - Escalations/Customer Support Location: Gurugram 6 days Working Point of Contact: Rohan.aggarwal@spinny.com or connect with us at +91-8076997061. Role Overview: We are looking for a Customer Support Team Leader to lead a high-performance support team focused on delivering exceptional service to our customers. This role is best suited for someone who has experience managing large operations teams and thrives in a dynamic environment requiring cross-functional coordination. Key Responsibly Included: Lead and manage a team of 10+ customer support agents to ensure high-quality, timely, and efficient resolution of customer queries. Drive operational excellence by monitoring team performance against KPIs (CSAT, TAT, First Call Resolution, etc.). Handle escalations and ensure root cause analysis for recurring issues. Coordinate effectively with internal teams including Sales, Operations, Tech, and Logistics to resolve complex issues and improve service delivery. Implement process improvements and contribute to building SOPs for scaling support operations. Conduct regular team reviews, coaching sessions, and performance appraisals. Ensure proper staffing, shift scheduling, and attendance management. Requirements: Minimum 1 year of experience as a Team Leader in a customer support or operations-heavy environment. Strong background in managing large-scale support operations or customer-facing teams. Proven ability to work in a fast-paced setup involving cross-functional collaboration. Excellent communication, problem-solving, and decision-making skills. Ability to analyze data and derive actionable insights for improving service metrics. Comfortable working with CRM platforms, dashboards, and support tools.
Job Title: Front Desk Executive Location: Ahemdabad- Gota and Jaipur- Bhankrota Company: Spinny Employment Type: Full-Time Experience Required: 1-3 years Preferred Candidate: Female About Spinny: Spinny is a fast-growing, tech-powered used car platform committed to providing a hassle-free and trustworthy car buying and selling experience. Our team is dynamic, enthusiastic, and passionate about redefining customer experience in the auto industry. Job Overview: We are looking for a smart, presentable, and well-spoken Front Desk Executive to be the face of our office. The ideal candidate will manage the front desk operations efficiently while ensuring a warm and welcoming atmosphere for visitors and customers. Key Responsibilities: - Greet and welcome guests and clients with professionalism and warmth. - Manage incoming calls and route them to appropriate departments. - Handle inquiries in person, via phone, and through emails. - Maintain a clean, organized, and inviting reception area. - Keep track of appointments, walk-ins, and meeting room usage. - Coordinate with internal teams for visitor meetings. - Receive and distribute couriers, documents, and parcels. - Maintain front office supplies and records. - Provide administrative support as needed. Required Skills & Qualifications: - Bachelor's degree or equivalent. - 1-3 years of experience in front office or customer service roles. - Excellent communication and interpersonal skills. - Proficient in MS Office (Word, Excel, Outlook). - Good organizational and multitasking abilities. - Well-groomed, professional appearance. - Fluency in English and Hindi and Regional Language. - Ability to handle confidential information with discretion. Preferred Candidate: - Female candidates preferred for this customer-facing role. - Candidates from hospitality or automobile industry background will be a plus. Working Days: 6 days a week Timings: 10am- 7:30pm
KRAs Calling the customer leads, quoting the price and handling any negotiations in order to make the procurement Engaging in active listening with callers, making recommendations for product or service that may enhance their journey Managing payments and maintaining a detailed report Understanding and striving to exceed call center metrics while providing excellent customer
Greetcustomers andoffer excellent customer service from intake to release of their vehicles. Determineanddiagnose car issues based on customer description and vehicle condition. Stakeholder management, CX handling, ticket management and Warranty handling Responsiblefor handlingcustomer escalations at city level Drivingbetter customer experience with instant resolution at the time of delivery Ensuringprocess and policy adherence across the function so that CX experience is not impacted Understanding customer expectations in various aspects and sharing the same with central team
Job Title: Human Resources Intern Location: Sector 48, Gurugram (6 days a week) Duration: 6 Months Stipend: 20,000 per month Role Overview We are looking for a motivated and detail-oriented HR Intern to support our HR Operations team. This role will focus on ensuring a seamless experience for employees during both onboarding and offboarding, while maintaining accurate HR records and compliance. Key Responsibilities - Coordinate pre-joining formalities and documentation for new hires. - Support in planning and executing smooth onboarding sessions. - Prepare and maintain employee records, contracts, and HR databases. - Liaise with cross-functional teams (IT, admin, payroll) for new hire setup. - Assist in managing exit formalities, documentation, and clearance process for employees. - Conduct exit checklists and support smooth handover during offboarding. - Help address employee queries related to onboarding and exit policies. - Contribute to process improvement in HR operations. Requirements - Pursuing/completed graduation or post-graduation (preferably in HR, Business Administration, or related field). - Strong verbal and written communication skills. - Detail-oriented with good organizational and multitasking abilities. - Proficiency in MS Office/Google Suite. - Enthusiastic and eager to learn HR processes. What We Offer - Hands-on exposure to HR operations across onboarding and offboarding. - Opportunity to learn and contribute in a fast-growing organization. - Collaborative and growth-driven work environment.
Job Description We are hiring a Sr. HR Executive to manage General Manpower Contracts (GMC), Background Verification (BGV), and Employee Attendance Management . The role requires strong ownership of HR operations, compliance, and reporting with advanced Excel proficiency. Key Responsibilities Manage General Manpower Contracts (GMC) , renewals, and compliance. Oversee the complete Background Verification (BGV) process with vendors. Handle attendance management system and resolve related queries. Prepare and maintain MIS reports, dashboards, and HR data using advanced Excel. Coordinate with payroll, admin, and business teams to ensure smooth HR operations. Support HR audits, compliance, and process improvement initiatives. Requirements Minimum 2 years of experience in HR operations. Strong skills in MS Excel (Pivot Tables, VLOOKUP, MIS reporting, Data Analysis). Prior experience in attendance management, BGV, and HR operations is mandatory. Excellent communication and problem-solving skills. Graduate/Postgraduate in HR, Business Administration, or related field.
Role: Assistant Customer Relationship Manager Category: Spinny MAX Locations: Mumbai/Pune/Hyderabad Point of Contact: Rohan Aggarwal (8076997061) If you love interacting with customers in person, enjoy sales & operations, and are looking for a dynamic role with fast-track growth, this is your chance to step up! We are looking for passionate team members to take on the role of Assistant Customer Relationship Manager for the MAX category. What Will You Do? Engage with Customers Guide them through their car-buying journey. Sales & Negotiation Conduct test drives, showcase cars & close deals. Operations & Inventory Management Ensure smooth hub operations. Enhance Customer Experience Build long-term relationships & resolve queries Eligibility & Requirements: Skills: Strong verbal communication in English & Hindi (regional language is a plus). Driving: A 4-wheeler driving license & driving knowledge is mandatory. Passion for Customer Interaction: Anyone who is enthusiastic about engaging with customers in person and creating a seamless buying experience is eligible to apply!
About the role: Inspection Coordination: Ensure seamless inspection alignment across city with timely execution. Inspector Feedback Loop: Engage with inspectors to gather follow-up. Coordination: with Lead Owners for scheduling, updates, and operational sync. Roster Management: Create and manage inspector rosters to ensure optimal coverage and efficiency. Inspection Scheduling: Maintain and monitor the inspection scheduler for accurate tracking. Daily Reporting: Keep reports updated with daily schedule and completed inspections. Communication: Strong verbal and written communication skills are a must youll be the ops bridge between teams! Availability: 6-day work week. Should be available for all operational calls as needed. Ideal candidate: An ideal candidate would be hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by strong outcome-oriented point of view. Interested candidates must have demonstrated experience in managing the operations. Requirements: - 1 to 5 Years of experience in hub/warehouse operations -Team handling experience mandatory -Graduation degree -Ability to think creatively about business problems & come up with solutions -Thrive in high pressure environment Interested candidates can reach out - ashi.agarwal@spinny.com & 8076786526
Delivery Consultant - Demand Point of Contact: Rohan Aggarwal (8076997061) About the Role: As a Delivery Consultant at Spinny, you'll be the final touchpoint for our customers, ensuring their new car is delivered to them safely and on time. We're looking for a reliable and responsible individual with a clean driving record and a passion for providing excellent customer service. You'll be responsible for the seamless and secure delivery of vehicles to our customers. Responsibilities: Safely and efficiently deliver vehicles to customers. Adhere to all traffic laws and company safety standards. Maintain a professional and courteous demeanor with all customers. Ensure the vehicle is clean and well-maintained before and after delivery. Communicate proactively with the customer and the Spinny team to coordinate delivery times. Requirements: Valid Four Wheeler Driving License is a must. Minimum of 1 year of professional car driving experience (preferred). 12th pass or equivalent education. Familiarity with the roads and routes in and around (Location). Strong communication skills. Punctual and reliable. Benefits: Incentives Health Insurance Work Location: Bellandur & Vega City Mall - Bangalore
Designation:- Product Analytics Manager Location:- Gurgaon (WFO) KEY RESPONSIBILITIES:- Lead a team of analysts to deliver high-quality, scalable, and business-impacting analyses. Partner cross-functionally with marketing, product, sales, and operations teams to define KPIs and build visibility on performance metrics, track feature usage, and assess the impact of product changes. Build and maintain scalable dashboards and self-serve tools to democratize data across the company. Develop and own frameworks for experimentation and A/B testing to evaluate business and product interventions. Champion data instrumentation efforts with engineering teams to ensure accurate and complete analytics tracking & collaborate with Data Science team on behavioral segmentation, funnel optimization, and personalization strategies. Mentor junior analysts and build a high-performing analytics team aligned with Spinnys vision. REQUIREMENTS:- 6-8 years of experience in analytics, preferably in consumer-tech, e-commerce, or automotive domains. Strong knowledge of SQL, data modeling, Excel, and data visualization tools like Tableau, Power BI, or Looker. Exposure to Python/R for data analysis is a strong plus. Understanding of statistics and experimentation methodologies (A/B testing, hypothesis testing).
Creative Writer Experience: 2-6 years (ideal: 2-4 years) Background: Strong agency experience; transitioned to digital Role overview- Were looking for a concept-strong Creative Writer who can turn briefs into compelling ideas and crisp copy across digital channelsperformance ads, social, CRM, landing pages, videos, and product/UI copy. The ideal profile started in an agency setup and has hands-on digital chops. What you’ll do:- Partner with Design/Art to crack campaign concepts, taglines, and narratives for digital. Write short- and long-form copy: paid ads, social posts, emails/notifications, landing pages, scripts, and product microcopy. Own and evolve brand voice; maintain consistency across touchpoints. Collaborate with Performance Marketing to A/B test creatives and optimize CTR/CVR. Translate marketing briefs into persuasive copy aligned to funnel stage and audience. Contribute to content calendars; manage multiple deadlines with high editorial quality. Ensure fundamentals of SEO in web/long-form content (titles, meta, internal links). Proofread, fact-check, and uphold style/grammar standards. What you’ll need (must-haves) 2–6 years of copy/content experience; at least 2 years in a creative agency environment. Portfolio showcasing digital work (performance ads, social campaigns, landing pages, scripts). Excellent command of English; strong storytelling and headline craft.
KRAs Calling the customer leads, quoting the price and handling any negotiations in order to make the procurement Engaging in active listening with callers, making recommendations for product or service that may enhance their journey Managing payments and maintaining a detailed report Understanding and striving to exceed call center metrics while providing excellent customer
Role - Key Account Manager (Telesales) About the Role We are looking for a Key Account manager, driving Dealers in alignment with the business goals. For this role, you will work closely with dealers & Auction Team. Identifying the dealers to be called & convincing them to increase the bids. Ultimately, you will help increase the overall performance from dealers by ensuring their maximum participation in auction. This is an Individual role. Key Responsibilities Include: Ensuring adequate auction participation through aggressive calling to dealers Achieving daily and monthly targets of dealer participation, procurement and cars sold Handling dealer grievances and getting them resolved through internal stakeholders Suggesting ways to improve product and processes for better dealer experience Requirements: Excellent relationship management skills Good Convincing skills paired with understanding of business Ability to do Multi-tasking Hands-on attitude and the ability to thrive in a fast-paced environment Language - Tamil ,Gujarati, Telugu, Bengali Location- Gurugram (9th floor , Capital Business Park, Sector 48, Gurugram) Interested candidates can reach out at 9257678903 or riya.mehta@spinny.com