Product Trainer

Deliver product training to client users and manage the whole lifecycle

Create customized product training content for the client users

Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system

products for global clients

Review and validate product training materials created by the project consultants

Create and maintain standard product training materials for new or updated HighRadius products

Enable training consultants to deliver an effective product training to our clients

Deliver training to client users based on support requests and manage the whole lifecycle

Analyze the Day in Life of client users to understand their usage patterns and concerns

Improve the training process by analyzing the client feedback and support tickets

Enable the consulting client users to access training post go-live, by creating project-specific LMS pages

Collaborate with cross functional teams such as consulting, product, and support to ensure all

training content is updated and accurate

Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover,

Go-live and hyper care

Prior knowledge and experience of technical training delivery and content creation

Prior knowledge of Order to Cash process will be a plus

Prior experience with training clients on SaaS products will be a plus

Requirements:

Overall 3-6 years of professional services experience.

Bachelor's or Masters Degree (preferably from tier 1 or tier 2 institutes).

Location: Hyderabad.

Mandatory: Good communication skills, Excellent Time Management skills, Good Analytical Skills, Good

problem solving skills, Good presentation skills, Organizational skills, Collaboration skills, Conflict

Resolution skills, Training Aptitude, Technical Inclination, Team Player.

Desirable: Exposure to international clients / projects, Exposure to Functional consulting roles

Experience in following the established processes/standards/templates to achieve successful results.