Product Trainer

Description: Process Trainer

NOTE :

Company

Location

Experience

Preference:

Working Hours:

Training Program Development:

• Design and develop comprehensive training programs for telemarketing representatives.

• Create training materials, manuals, and resources that align with organizational goals and industry best practices.

• Regularly update training content to incorporate industry changes, product updates, and customer handling techniques Onboarding:

• Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes

. • Facilitate orientation programs to introduce new hires to company culture, policies, and expectations.

Skill Development:

• Identify individual and team training needs through assessments and performance evaluations.

• Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management.

Call Coaching:

• Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets. • Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills.

Performance Analysis:

• Analyze telemarketing team performance metrics and provide insights to management.

• Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans. Technology Integration:

• Stay updated on telemarketing technology trends and incorporate relevant tools into training programs.

• Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance.

Interested Candidates are requested to share your updated resume to nivethapriya@casagrand.co.in and call 7418332502

Thanks,

Casagrand Builder Private Limited

Nivetha Priya

7418332502