Customer Success Coordinator

You will be responsible for managing day-to-day support and engagement for small business accounts, ensuring high satisfaction and retention. Additionally, you will track account health, identify risks or growth opportunities, and take proactive steps to address them. Launching and managing digital campaigns to increase product usage and customer engagement will also be a key responsibility. Furthermore, you will measure campaign performance, analyze customer data, and share actionable insights for improvement. You will maintain campaign calendars, align initiatives with customer success goals, update CRM systems, manage reporting, and handle data entry tasks accurately. Developing materials for customer meetings, including QBRs and strategic reviews, and collaborating with internal teams (Sales, Product, Support) to resolve issues and improve customer experience are also part of your role. - Manage day-to-day support and engagement for small business accounts - Track account health, identify risks or growth opportunities, and take proactive steps - Launch and manage digital campaigns to increase product usage and customer engagement - Measure campaign performance, analyze customer data, and share actionable insights - Maintain campaign calendars, align initiatives with customer success goals - Update CRM systems, manage reporting, and handle data entry tasks accurately - Develop materials for customer meetings, including QBRs and strategic reviews - Collaborate with internal teams (Sales, Product, Support) to resolve issues and improve customer experience You should possess strong customer relationship management and communication skills, excellent problem-solving and critical thinking abilities, and a solid understanding of product training and technical onboarding. Experience with data analysis, reporting, and CRM tools is required. A proven track record in process improvement and cross-functional collaboration, as well as experience working with Small and Medium Businesses (SMBs), are also desired qualifications.,