Act as the primary facilitator of all live instructor-led onboarding sessions for our ModMed India office. Coordinate and manage communication with new hires, setting expectations for their first week. Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns promptly and effectively. Drive new hire check-ins up to 12 months after onboarding. Content Design and Content Ownership: Design new onboarding materials as necessary in partnership with the US-based Onboarding Specialist. Update and maintain onboarding materials, ensuring they are accurate and reflect ModMed culture. Onboarding Program Management : Coordinate and manage the onboarding schedule. Coordinate SMEs and guest speakers for all onboarding sessions. Oversee the enrollment and new hire completion of mandatory eLearning (LMS) courses. Collaborate with People Operations and Corporate IT to manage onboarding workflows and necessary provisioning. Keep People Leaders updated on onboarding content and new hire onboarding schedules. Monitor and identify areas for improvement and implement changes as needed. Qualifications: Bachelors degree in Communications, Human Resources, Organizational Development, or related field. Minimum 7 years of professional experience, at least 3 years supporting onboarding or talent development. Must be able to demonstrate a mastery of live facilitation, virtual facilitation, and virtual meeting tools, preferably Google Meet. Proven experience in navigating an enterprise Learning Management System (LMS), preferably Docebo. Experience with eLearning content development and design tools such as Articulate, Canva, and Vyond. Strong understanding of adult learning principles and modern instructional design methodologies. Experience using Slack and the Google Suite, including Docs, Slides, Sheets, and Forms. Gemini is a plus. Excellent project management, organizational, and communication skills are a must-have. Preferred Skills: Experience with global teams and cross-cultural collaboration. Certification in HR or Talent Development (e.g., SHRM, ATD). ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Position Title: HR Generalist JOB SUMMARY: We are seeking a proactive and reliable HR Generalist to join our team and support overnight operations. This position plays a critical role in delivering human resources services during non-traditional hours, ensuring 24/7 coverage for our workforce. The ideal candidate will handle a broad range of HR functions including employee relations, compliance, onboarding, and support for staff and managers during the night shift. PRIMARY DUTIES/RESPONSIBILITIES: Serve as the primary HR contact during overnight hours for employees and supervisors. Provide guidance on HR policies, procedures, and employment law compliance. Address and document employee relations issues, escalating as needed. Support overnight onboarding, orientation, and offboarding processes. Coordinate with day-shift HR team to ensure continuity in employee support and issue resolution. Assist in safety incident reporting and overnight investigations in partnership with HR, Compliance and Security teams. Contribute to employee engagement initiatives tailored to night staff. Support conflict resolution and management of behavioral incidents in partnership with onsite supervisor/manager. JOB REQUIREMENTS/QUALIFICATIONS/PREFERRED QUALIFICATIONS Education Level: Bachelors in human resources, Business Administration, or related field (Or) SHRM-CP or PHR certification Related Experience / Qualifications: 3-4 years of HR generalist experience, preferably in a 24/7 operation or manufacturing/distribution environment. Knowledge of federal and state employment laws. Experience working overnight or in 24/7 environments. Qualifications / Competencies / Skills: Excellent interpersonal and conflict-resolution skills. Strong organizational and time management abilities. Ability to work independently and handle sensitive situations with discretion. Proficiency with HRIS systems and Microsoft Office Suite.
Employee Relations Manager at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Employee Relations Manager to join our India People Team. Employee Relations Manager will be responsible for managing local employee relations, including processes and procedures, to drive positive impacts on our workplace culture. The role will partner with the local People Team, US based Employee Relations Partner, Legal, Benefits, and Compliance teams to develop employee relations strategy, policy and practice. They will also ensure cross-functional investigations and any disciplinary processes are addressed promptly and impartially and in line with company values and applicable laws. Essential Duties and Responsibilities Partner in the design, implementation, and management of strategies and continuous improvement to employee relations framework and deliverables, including policies, procedures, and training. Manage and conduct local workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and violations of policies . Partner with local POSH committee as appropriate for any claims related to sexual harassment. Provide guidance and support to local People Team, People Business Partners and leaders in resolving conflicts and performance issues, recommending appropriate corrective actions, including disciplinary measures when necessary. Partner with the Legal team (external and internal) to navigate sensitive employee issues and investigations and provide support to the Legal and Litigation teams as needed, and represent the company before authorities when required Prepare comprehensive investigation reports with findings to include evaluation of any process gaps or practices that create legal risk in order to mitigate organizational liability. Maintain and protect accurate, confidential records regarding investigations. Collect , perform analysis of employment-related data such as turnover rates, exit interview data , and employee feedback to identify trends and areas of improvement. Create a proactive employee engagement model that improves risk mitigation through escalation standards, feedback expectations and ongoing training. Partner with Training Development to provide training and educational programs to employees and management on HR policies, procedures and compliance matters. Continually monitor and maintain company policies and procedures while anticipating change, providing critical and timely input regarding consequences and implications of local law and best practices to all internal stakeholders. Research employee policy trends and practices at global and local levels and help align with legal requirements, our ModMed strategies, philosophies, and programs. Manage local policies, including creation and approval obtainment . Partner on appropriate communication plan and document storag e. Experience and Skills Requirements 8+ years of Employee Relations experience conducting investigations in India - with strong understanding of local cultural norms. Graduate (Bachelor s Degree) in Business Management with specialization in HR, preferable to have Post Graduate or Law Degree. Thorough understanding and application of internal and external HR principles, concepts, practices, and standards related to workplace harassment investigations . Ability to protect confidentiality and personal privacy while handling sensitive documents and records. Able to handle confidential information in a professional manner. Experience demonstrating effective consultation and influencing skills. Ability to build trust-based relationships at all levels. Successful experience with constructive confrontation, conflict resolution, and analysis (problem assessment, solution generation). Exceptional written and verbal communication skills. Ability to build strong working relationships across all levels of the organization, and ability to objectively coach cross-functional partners through complex issues. Ability to competently analyze and synthesize documents and data to make objective findings. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals Snacks: Enjoy complimentary office lunches dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelors Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time. Apply now: Send your resume to varshasri.akula@modmed.com & bolla.murali@modmed.com For more details contact: 7337517660
Software Engineer 2 at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Software Engineer 2 is responsible for designing, developing, and maintaining scalable and high-performance software solutions. This role requires expertise in software development, problem-solving, and collaboration with cross-functional teams to deliver quality applications. The ideal candidate will have experience in full-stack development, cloud technologies, CI/CD pipelines, and DevOps practices, ensuring robust and efficient software delivery. Essential Functions Design, develop, and maintain robust, scalable, and secure web applications. Utilize Object-Oriented design principles and best practices to ensure high-quality software. Write clean, efficient, and well-documented code in C# with both .NET Core and .NET Framework. Ensure adherence to Web Standards (XML, JSON, HTML, CSS, APIs, Web Services). Create and manage CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps. Automate repetitive tasks in the software development lifecycle, including builds, testing, and deployments. Configure and maintain infrastructure for CI/CD pipelines, including servers and containerized environments. Leverage cloud platforms like AWS, Azure, or GCP for scalable infrastructure and application management. Incorporate DevOps principles to foster collaboration between development and operations teams. Integrate unit testing frameworks (e.g., NUnit) into pipelines to ensure robust software quality. Utilize test-driven development practices to enhance software reliability. Work closely with developers, QA engineers, and operations teams to streamline workflows and address feedback. Demonstrate strong communication skills to present ideas, solutions, and progress effectively. Monitor CI/CD pipeline execution and troubleshoot issues promptly to minimize downtime. Qualification Demonstrated knowledge of software application development (certifications and experience considered in lieu of a degree). 3+ years of experience in software development using C# and .NET. 3+ years of experience in developing .NET applications, including .NET Core and .NET Framework. Proven experience in building enterprise-level web applications. Strong background in Object-Oriented design and development. Advanced JavaScript experience, including closures and prototype inheritance. Proficiency in SQL (DDL and DML) and experience managing database structures. Solid understanding of Web Standards (XML, JSON, HTML, CSS, APIs, Web Services). Demonstrated use and knowledge of design patterns and cloud-native technologies. Experience with Agile methodologies and iterative development processes. Proficiency in CI/CD tools such as Jenkins, GitLab CI, Azure DevOps, or AWS CodePipeline is required. Preferred work experience and skills: Strong proficiency in C#, JavaScript, and scripting languages like Bash, Python, or PowerShell for task automation. Expertise in popular CI/CD platforms like Jenkins, GitLab CI, Azure DevOps, or AWS CodePipeline. Deep understanding of Git and branching strategies for effective code management. Familiarity with unit testing frameworks like NUnit, JUnit to integrate automated testing into pipelines. Knowledge of cloud platforms like AWS, Azure, or GCP for scalable infrastructure management. Familiarity with containerized environments (e.g., Docker, Kubernetes) and microservices architecture. Exceptional problem-solving and analytical skills. Strong communication and collaboration abilities. Self-motivated and able to work independently with minimal supervision. Detail-oriented with excellent organizational skills. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ( first.lastname@modmed.com ). Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
RCM AR Analyst at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. The Accounts Receivable Analyst is a key position within the ModMed India Operations. Analysts will be assigned to a group of practices under one or multiple specialties and are responsible for taking the appropriate actions to resolve claims with insurance balances that have no response or are being denied. Analysts will report to the RCM AR Lead. Your Role: Responsible for working assigned claims and running reports to identify claims that require a follow-up and resolve the denial by taking appropriate action as per Modmed guidelines. Ensuring timely follow up to save claims from getting written off due to untimely following up. Work on Contractual adjustments and write-off projects. Analyze previous notes and actions taken on claims; take the correct action on claims not handled correctly previously and bring that to the knowledge of the Quality Team. Identify opportunities to improve follow up process and recommend changes to be added/removed in the Practice Instructions or SOPs with any recent changes at the Payer end. Attend trainings to learn new updates, technologies, and techniques; enhancing knowledge of various scenarios and keeping abreast with the new updates is an important requirement for this role. Continuously self-audit to ensure quality standards are met. Review claim thoroughly and explore all possibilities to get claim resolved prior to assigning claims to any other Modmed or client buckets. Perform additional tasks or project work as assigned. Skills & Requirements: 2+ years of experience as AR Follow-ups (Voice) in Physician RCM is a must Sound knowledge of working on Billing scrubbers and CH/Payer Rejections Understanding of other related functions in the RCM is required Proven experience of good Cash collected/Resolution rate Strong knowledge of Commercial & Federal payers, basic Coding concepts & CARC codes Knowledge of working and resolving Auto, WC , IPAs etc. is required Expert in listening and resolving problems Ability to interact positively with team members, peer groups, and seniors Being proficient in delivering a high-quality outcome is a must Capable of grasping new concepts quickly; Able to comprehend various training aids and process documentation Excellent written and verbal communication skills Strong knowledge of HIPAA guidelines Abide by the organizations information security policy and protect the confidentiality, integrity, and availability of all information assets Willing to work from the office in India night shift (5:30PM to 2:30AM). Work from office ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
Senior Manager, DevOps Engineering at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. As a Senior Manager, Cloud Engineering at Modernizing Medicine, you will lead a team of highly skilled Site Reliability Engineers (SREs) to ensure the reliability, performance, and scalability of our AWS cloud infrastructure and services. Your leadership will be crucial in driving the adoption of site reliability engineering principles, optimizing costs, and automating processes. You will oversee the teams efforts to align with strategic goals, delivering exceptional value through cloud-native technologies. Skills & Requirements: Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent experience. A minimum of 10-12 years of experience in Site Reliability Engineering, Cloud Engineering, or a similar role, with at least 5 years in a leadership position. Demonstrated expertise in managing cloud environments (preferably in AWS), with hands-on experience in observability platforms such as DataDog. Proficiency in automation and scripting languages (e.g., Python, Bash) and infrastructure as code (IaC) tools (e.g., Terraform, Ansible). Extensive experience with CI/CD tools, notably Jenkins, and familiarity with containerization and orchestration technologies like Kubernetes. Strong understanding of networking, cloud security best practices, performance optimization, and cost management strategies. Proven leadership skills with the ability to guide teams through complex operational challenges and foster a culture of continuous improvement. Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to a non-technical audience. Demonstrated commitment to implementing industry-standard site reliability principles and a proactive approach to cost management in daily operations. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
Senior Systems Administrator at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. ModMed is hiring a Systems Administrator for our Corporate IT team. This person will research, recommend, deploy, manage, and automate processes, systems, and infrastructure, with the ultimate goal of improving multiple internal IT systems that power and are critical to the success of the ModMed workforce. The ideal candidate will have deep knowledge of the current IT infrastructure/DevOps worlds, including networking, *BSD, *nix, Windows, virtualization, scripting, APIs, configuration management, clouds, and Git. Essential Duties and Responsibilities: Manages many types of IT systems and infrastructure including networks, virtualization platforms, SSO systems, clouds, orchestration software, *nix systems, Windows systems, employee on-boarding systems, monitoring systems, and more Keeps systems secure and compliant with all applicable regulations such as HIPAA and PCI Can proficiently and independently script in at least 2 languages. For this role, we prefer Bash and Python Looks to automate herself out of a job Creates and documents playbooks, processes, checklists, etc; helps generate FAQs, user guides, and self-help documentation. Trains other IT staff. Participates in the on-call rotation; works long/late hours and weekends occasionally May travel up to 15% of the time Education Requirements : Bachelors Degree Experience and Skills Requirements: 3 years of experience actively managing: Networks, including cloud networks, and networking gear: routers, switches, WiFi Aps *BSD, *nix, and Windows servers and services Virtualization and container systems (Proxmox, VMware, Hyper-v, Docker, Kubernetes) Orchestration software/declarative configuration management systems: SaltStack, Puppet, Munki, Ansible, Chef, JSON/YAML Cloud environments: AWS, Google Cloud, Azure, DigitalOcean SSO technologies: Kerberos, LDAP, AD, Okta, OneLogin 3 years of experience actively scripting in 2 or more of the following: Python, Bash, HTML 5, Ruby, Go, JavaScript, AngularJS, node.js, etc. Advanced knowledge of connecting systems through REST APIs. Advanced knowledge of CI/CD workflows. Advanced *BSD, *nix, and Windows knowledge Advanced networking knowledge Advanced information security knowledge Advanced understanding of "the clouds," web concepts and technologies Must have conceptualization skills and be able to easily engage in abstract thinking and logical reasoning Proven experience identifying, analyzing, and resolving system problems Strong problem-solving skills, adaptable, proactive, and willing to take ownership Able to adjust quickly to changing priorities and make quick decisions with limited information Able to work independently with minimal supervision Able to stay calm under (system) fire Strong customer service, organizational, prioritization, and communication skills ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
IT Assets Specialist at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. The IT Assets Specialist will help with sourcing, purchasing, and managing all aspects of the IT inventory. IT Assets specialists can expect to work closely with management, develop or improve existing policies and procedures, prevent losses, update budgets, and do some heavy lifting. Other responsibilities include ensuring the accuracy of inventory records, compiling balance and cost reports, doing a weekly count of high-dollar assets, shipping and receiving inventory to and from end users/vendors, and the provisioning and termination of workstations and user accounts. Essential Duties and Responsibilities: Manage Corporate IT inventories (purchasing / expensing / shipping / tracking / auditing / decommissioning of software licenses, hardware, accessories, etc) Inventory management will include all corporate IT assets (TV s, printers, IPads, Desktops, copiers, software licenses, etc.) Manage and track the Corp IT inventory budget Provision new hire accounts and workstations De-provision termination workstations Maintain workstation repair rotations. Coordinate workstation drop-offs/pick-ups at repair centers. Provide level 1 IT support Stay up-to-date and aware of all applicable IT systems and remain continuously engaged in enhancing the user experience Education Requirements : Bachelors Degree: Computer Science or related field Experience and Skills Requirements: 1 year of relevant experience or equivalent combination of experience and education. Excellent communication, teamwork, and detail-oriented. Hands-on experience in all parts of the INVENTORY lifecycle. Experience with NetSuite and Concur preferred Strong project management skills; organized, high attention to detail, able to manage multiple time-sensitive projects. Computer proficiency required. Ability to interact effectively and professionally with cross-functional teams, executives, partners, and clients. Ability to multitask and adapt to shifting priorities. Experience supporting a wide range of IT technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
ModMed is hiring a Systems Administrator for our Corporate IT team. This person will research, recommend, deploy, manage, and automate processes, systems, and infrastructure, with the ultimate goal of improving multiple internal IT systems that power and are critical to the success of the ModMed workforce. The ideal candidate will have deep knowledge of the current IT infrastructure/DevOps worlds, including networking, *BSD, *nix, Windows, virtualization, scripting, APIs, configuration management, clouds, and Git. Essential Duties and Responsibilities: Manages many types of IT systems and infrastructure including networks, virtualization platforms, SSO systems, clouds, orchestration software, *nix systems, Windows systems, employee on-boarding systems, monitoring systems, and more Keeps systems secure and compliant with all applicable regulations such as HIPAA and PCI Can proficiently and independently script in at least 2 languages. For this role, we prefer Bash and Python Looks to automate herself out of a job Creates and documents playbooks, processes, checklists, etc; helps generate FAQs, user guides, and self-help documentation. Trains other IT staff. Participates in the on-call rotation; works long/late hours and weekends occasionally May travel up to 15% of the time Education Requirements : Bachelors Degree Experience and Skills Requirements: 3 years of experience actively managing: Networks, including cloud networks, and networking gear: routers, switches, WiFi Aps *BSD, *nix, and Windows servers and services Virtualization and container systems (Proxmox, VMware, Hyper-v, Docker, Kubernetes) Orchestration software/declarative configuration management systems: SaltStack, Puppet, Munki, Ansible, Chef, JSON/YAML Cloud environments: AWS, Google Cloud, Azure, DigitalOcean SSO technologies: Kerberos, LDAP, AD, Okta, OneLogin 3 years of experience actively scripting in 2 or more of the following: Python, Bash, HTML 5, Ruby, Go, JavaScript, AngularJS, node.js, etc. Advanced knowledge of connecting systems through REST APIs. Advanced knowledge of CI/CD workflows. Advanced *BSD, *nix, and Windows knowledge Advanced networking knowledge Advanced information security knowledge Advanced understanding of "the clouds," web concepts and technologies Must have conceptualization skills and be able to easily engage in abstract thinking and logical reasoning Proven experience identifying, analyzing, and resolving system problems Strong problem-solving skills, adaptable, proactive, and willing to take ownership Able to adjust quickly to changing priorities and make quick decisions with limited information Able to work independently with minimal supervision Able to stay calm under (system) fire Strong customer service, organizational, prioritization, and communication skills ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. Modernizing Medicine is dedicated to transforming the way physicians practice medicine by consistently leveraging cutting-edge engineering capabilities driving innovative software solutions. We are seeking a passionate and experienced Release Train Engineer / Senior Technical Program Manager to manage and drive, and improve our delivery processes across various Portfolios. Job Summary The Release Train Engineer/Senior Technical Program Manager will use their strong technical acumen to manage & drive one or more Agile Release Trains / Programs of varying size and technical complexity, while promoting and refining agile processes. Release Coordination is an integral part of this role where you will support the Release Management lifecycle, including scheduling, coordinating, and reporting releases across the enterprise for multiple applications. You may be a great fit for Modernizing Medicines Senior Technical Program Manager position IF You are goal-oriented with a distinct ability to negotiate and communicate priorities to keep team iterations on track. You are relentless to the pursuit of continuous improvement. You naturally build strong internal and external relationships. You are an ambitious go-getter, driven to make the team and program successful. Your Role: Foster growth and efficiency through continuous improvement, while facilitating effective lean program/ART-level ceremonies and processes for one or more programs adopting best practices relevant to the organization. Provide leadership and direction, working with cross-functional teams to remove impediments and manage dependencies within and outside of the team and program. Exhibit proven leadership and management abilities to oversee scope, timeline, resources/budget for programs, ensuring high transparency and visibility to drive accountability. Engage in technical discussions and decision-making processes, contributing strategic insights to influence product development and engineering excellence. Collaborate with the product and engineering leadership to understand business objectives and manage product and technical requirements with ease, handling change management effectively. Serve as liaison, coach, and guide between the product owner, development team, and management to ensure targets and requirements are met. Collaborate closely with engineering teams to identify and implement technical solutions that enhance release quality and streamline delivery efficiency Build strong dashboards (JIRA, Excel) and reports for management to analyze team progress and facilitate data to drive decision-making. Identify and address key issues, risks, and mitigation plans, resolving conflicts and facilitating healthy product backlogs through effective and productive meetings. Coordinate release content, timelines, communication, readiness reviews, and Go/No-Go reviews for delivering high quality releases effectively. Demonstrate expertise in exerting influence and motivation to drive outcomes through build-and-rollout process changes at all levels for continuous improvement. Skills & Experience: Bachelors degree in Engineering, Computer Science or a related technical or business discipline. At least 5-10 years of engineering/program management experience in software development, typically requires five to six years of relevant experience or equivalent combination of experience and education. Hands-on experience with software development processes, including proficiency in modern programming languages, development frameworks, and/or cloud technologies. Technical certifications or experience with specific tools and platforms used in enterprise application development preferred. Experience working/driving in cross functional large agile programs involving 10+ teams. Experience in SAFe or relevant Scaled Agile methodology is highly preferred. Experience in the Healthcare Industry is a plus. Excellent problem-solving, organizational, analytical, and communication skills (written and oral). Ability to thrive in a fast-paced environment with a high degree of initiative and sense of urgency to work collaboratively and influence others. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. .
Release Train Engineer/ Senior Technical Program Manager at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. Modernizing Medicine is dedicated to transforming the way physicians practice medicine by consistently leveraging cutting-edge engineering capabilities driving innovative software solutions. We are seeking a passionate and experienced Release Train Engineer / Senior Technical Program Manager to manage and drive, and improve our delivery processes across various Portfolios. Job Summary The Release Train Engineer/Senior Technical Program Manager will use their strong technical acumen to manage & drive one or more Agile Release Trains / Programs of varying size and technical complexity, while promoting and refining agile processes. Release Coordination is an integral part of this role where you will support the Release Management lifecycle, including scheduling, coordinating, and reporting releases across the enterprise for multiple applications. You may be a great fit for Modernizing Medicines Senior Technical Program Manager position IF You are goal-oriented with a distinct ability to negotiate and communicate priorities to keep team iterations on track. You are relentless to the pursuit of continuous improvement. You naturally build strong internal and external relationships. You are an ambitious go-getter, driven to make the team and program successful. Your Role: Foster growth and efficiency through continuous improvement, while facilitating effective lean program/ART-level ceremonies and processes for one or more programs adopting best practices relevant to the organization. Provide leadership and direction, working with cross-functional teams to remove impediments and manage dependencies within and outside of the team and program. Exhibit proven leadership and management abilities to oversee scope, timeline, resources/budget for programs, ensuring high transparency and visibility to drive accountability. Engage in technical discussions and decision-making processes, contributing strategic insights to influence product development and engineering excellence. Collaborate with the product and engineering leadership to understand business objectives and manage product and technical requirements with ease, handling change management effectively. Serve as liaison, coach, and guide between the product owner, development team, and management to ensure targets and requirements are met. Collaborate closely with engineering teams to identify and implement technical solutions that enhance release quality and streamline delivery efficiency Build strong dashboards (JIRA, Excel) and reports for management to analyze team progress and facilitate data to drive decision-making. Identify and address key issues, risks, and mitigation plans, resolving conflicts and facilitating healthy product backlogs through effective and productive meetings. Coordinate release content, timelines, communication, readiness reviews, and Go/No-Go reviews for delivering high quality releases effectively. Demonstrate expertise in exerting influence and motivation to drive outcomes through build-and-rollout process changes at all levels for continuous improvement. Skills & Experience: Bachelors degree in Engineering, Computer Science or a related technical or business discipline. At least 5-10 years of engineering/program management experience in software development, typically requires five to six years of relevant experience or equivalent combination of experience and education. Hands-on experience with software development processes, including proficiency in modern programming languages, development frameworks, and/or cloud technologies. Technical certifications or experience with specific tools and platforms used in enterprise application development preferred. Experience working/driving in cross functional large agile programs involving 10+ teams. Experience in SAFe or relevant Scaled Agile methodology is highly preferred. Experience in the Healthcare Industry is a plus. Excellent problem-solving, organizational, analytical, and communication skills (written and oral). Ability to thrive in a fast-paced environment with a high degree of initiative and sense of urgency to work collaboratively and influence others. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ( first.lastname@modmed.com ). Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
Tools and Process Technical Leader at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. Modernizing Medicine is seeking a talented Tools Process Technical Lead , as we continue to grow and enhance our product development capabilities to steer our Tools and Processes Department, with a specialized focus on JIRA Cloud Administration. Job Summary As a Tools Process Lead, you will play a pivotal role in overseeing the strategic administration, and enhancement of various development tools with specialization in JIRA. This position is integral to improving workflows, boosting team productivity, and aligning tool usage with our organizational goals. You will maintain a cutting-edge toolset and foster processes that support a dynamic Product Development environment. Your Role Strategically manage Tools and Processes to ensure all development tools effectively support Product Development objectives. Stay abreast of technological advancements and drive efficiency through innovative industry best practices enhancements Design, implement, and manage configurations for various development tools, including workflows, permissions, schemes, fields, and boards. Leverage extensive experience in administration and integration to customize development tools to meet business needs, including plugin development. Monitor and fine-tune tool and system performance for optimal functionality, conducting in-depth assessments to identify improvements. Manage user access and permissions to maintain data integrity and security, ensuring compliance with organizational security policies. Establish and document standard operating procedures and best practices for tool usage. Facilitate expert-level support including training sessions and workshops to ensure effective tool process utilization and alignment. Skills Experience Requirements: Extensive experience in development tools administration, with expertise in custom configuration and integration of Atlassian tools. Relevant certifications are highly desired. Leadership experience in managing tools and processes within Product Development organization. Strong knowledge of software development lifecycle (SDLC), Agile methodologies, experience in CI/CD, Devops Pipeline. Experience working with AI tools, AWS, Databricks, Power BI, JIRA Align, Jenkins, Test Rails. Excellent skills in relationship-building, problem solving and communication, with the ability to lead presentations and influence stakeholders. Ability to thrive in a fast-paced environment with a strong sense of initiative and urgency. Hybrid office environment. Education Bachelors degree in Computer Science, Engineering. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals Snacks: Enjoy complimentary office lunches dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. Modernizing Medicine is seeking a talented Tools Process Technical Lead , as we continue to grow and enhance our product development capabilities to steer our Tools and Processes Department, with a specialized focus on JIRA Cloud Administration. Job Summary As a Tools Process Lead, you will play a pivotal role in overseeing the strategic administration, and enhancement of various development tools with specialization in JIRA. This position is integral to improving workflows, boosting team productivity, and aligning tool usage with our organizational goals. You will maintain a cutting-edge toolset and foster processes that support a dynamic Product Development environment. Your Role Strategically manage Tools and Processes to ensure all development tools effectively support Product Development objectives. Stay abreast of technological advancements and drive efficiency through innovative industry best practices enhancements Design, implement, and manage configurations for various development tools, including workflows, permissions, schemes, fields, and boards. Leverage extensive experience in administration and integration to customize development tools to meet business needs, including plugin development. Monitor and fine-tune tool and system performance for optimal functionality, conducting in-depth assessments to identify improvements. Manage user access and permissions to maintain data integrity and security, ensuring compliance with organizational security policies. Establish and document standard operating procedures and best practices for tool usage. Facilitate expert-level support including training sessions and workshops to ensure effective tool process utilization and alignment. Skills Experience Requirements: Extensive experience in development tools administration, with expertise in custom configuration and integration of Atlassian tools. Relevant certifications are highly desired. Leadership experience in managing tools and processes within Product Development organization. Strong knowledge of software development lifecycle (SDLC), Agile methodologies, experience in CI/CD, Devops Pipeline. Experience working with AI tools, AWS, Databricks, Power BI, JIRA Align, Jenkins, Test Rails. Excellent skills in relationship-building, problem solving and communication, with the ability to lead presentations and influence stakeholders. Ability to thrive in a fast-paced environment with a strong sense of initiative and urgency. Hybrid office environment. Education Bachelors degree in Computer Science, Engineering. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals Snacks: Enjoy complimentary office lunches dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. .
We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. The Modernizing Medicine is hiring an RCM Lead Traine r . The RCM Lead Trainer is responsible for knowledge transfer, curriculum and content documentation, and delivery of training to new and existing team members. The RCM lead trainer will provide essential provider revenue cycle process knowledge and train team members on the ModMed standard for analyzing the data trends using various reports, dashboards and matrices. If you have strong experience in building training curriculums around provider RCM processes and passion for coaching to transform the knowledge experts into business problem solvers, please apply! The Role: Play a pivotal role in ensuring new and current team members receive training that proves the transfer of knowledge necessary to perform their job duties while adhering to ModMed s SOPs and highest Industry standards. Work with delivery and quality teams to understand the training requirements of analysts to provide a customized-training approach as needed; participate in review meetings to understand training requirements and discuss opportunities to improve the content and training methodology. Collaborate with training and global partners to build and design training content, establish standard documentation and methodology for training delivery ensuring training is focused and agile so analysts are able to understand and deploy acquired skills within expected time frame. Guide and motivate team members, in partnership with leadership, to complete various training programs available and participate actively in various organizational initiatives to keep updated with new changes in product and processes. Present the trends on training programs, knowledge enhancements and future initiatives to leadership and other key stakeholders. Work closely with hiring teams to onboard new employees to their roles and responsibilities, ModMed culture and overall ModMed ecosystem. Identify and deploy tools and techniques to conduct training sessions both for in-office and remote team members. Institute pre and post training evaluations to ensure training effectiveness and determine the level of understanding for continuous improvement. Conduct workshops to train and coach team members to improve communication and collaboration while working with geographically and culturally diverse teams. Perform additional projects and job duties as assigned. Skills & Requirements: Bachelor s preferably in Human Science / Commerce/ Business Administration required Certified trainer certification preferred Certification in Process and Quality Excellence preferred Must have strong, hands-on-knowledge of all the functions within Physician RCM of US Healthcare. 10 + years of related working experience in core Provider RCM, out of which minimum 3+ years as a Lead Trainer. Strong knowledge of documenting workflows and creating training content. Significant experience identifying positions training requirements, creating and managing associated training curriculum. Exceptional written, verbal and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams. Adept at understanding data, dashboards and matrices; able to create visualizations of data through charts, graphs and PPTs using MS Office and other tools. A Six Sigma Specialist who has participated in process and quality improvement projects is preferred. Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed s culture. Able to work during US Day within a hybrid work model from home and office as per the needs of the Company is imperative - This position requires working interactively with onshore / offshore teams. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ( first.lastname@modmed.com ). Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
People Experience Specialist at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. ModMed is hiring a driven People Experience Specialist to join our positive, passionate, and high-performing People team. The People Experience Specialist will play a key role in bringing ModMed s culture to life by delivering meaningful, personalized experiences that foster connection, care, and engagement in our Hyderabad office. This role will support the full employee journey from pre-hire through major milestones by coordinating events, recognition efforts, onboarding Job Evaluation Request Form experiences, and culture-building initiatives that reflect both global consistency and local relevance. Your Role: Plan and execute employee engagement experiences Support onboarding and pre-hire engagement Manage logistics for experiences and events, including catering Coordinate swag and branded items for the India office Contribute to local internal communications and engagement strategy Coordinate care and recognition initiatives Support travel logistics and experience coordination Skills & Requirements: Bachelor s Degree (or equivalent) in Business Administration, Human Resources, Communications, Psychology, or a related field Minimum: 2+ years of experience in employee engagement, internal communications, HR, event coordination, or related roles or internal candidates who demonstrate a passion for ModMed s culture and the employee experience will also be considered Preferred: Experience working in a multinational company or supporting a diverse, cross-cultural workforce Strong interpersonal and communication skills, with the ability to collaborate effectively Detail-oriented with excellent organizational and project management abilities Creative thinker who can adapt and innovate within established guidelines Comfortable managing multiple priorities and navigating ambiguity Proficiency with communication and collaboration tools such as Slack and virtual event platforms is preferred Ability to work 12pm-9pm Monday through Friday, and occasional weekends Ability to travel internationally (to the United States) annually ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ( first.lastname@modmed.com ). Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. ModMed is hiring a driven People Experience Specialist to join our positive, passionate, and high-performing People team. The People Experience Specialist will play a key role in bringing ModMed s culture to life by delivering meaningful, personalized experiences that foster connection, care, and engagement in our Hyderabad office. This role will support the full employee journey from pre-hire through major milestones by coordinating events, recognition efforts, onboarding Job Evaluation Request Form experiences, and culture-building initiatives that reflect both global consistency and local relevance. Your Role: Plan and execute employee engagement experiences Support onboarding and pre-hire engagement Manage logistics for experiences and events, including catering Coordinate swag and branded items for the India office Contribute to local internal communications and engagement strategy Coordinate care and recognition initiatives Support travel logistics and experience coordination Skills & Requirements: Bachelor s Degree (or equivalent) in Business Administration, Human Resources, Communications, Psychology, or a related field Minimum: 2+ years of experience in employee engagement, internal communications, HR, event coordination, or related roles Preferred: Experience working in a multinational company or supporting a diverse, cross-cultural workforce Strong interpersonal and communication skills, with the ability to collaborate effectively Detail-oriented with excellent organizational and project management abilities Creative thinker who can adapt and innovate within established guidelines Comfortable managing multiple priorities and navigating ambiguity Proficiency with communication and collaboration tools such as Slack and virtual event platforms is preferred Ability to work 12pm-9pm Monday through Friday, and occasional weekends (infrequent) Ability to travel internationally (to the United States) annually ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. .
Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. The Product Owner role at ModMed is focused on understanding our customers needs and delivering products that exceed their expectations. We are seeking an experienced Product Owner to join our global team of innovators in this fast-paced, dynamic environment. The successful candidate will be responsible for contributing to the product vision, roadmap, and managing the backlog, working closely with cross-functional teams to ensure we are building the right solutions for our customers. Responsibilities: Define and prioritze the product backlog based on customer feedback and market trends Work closely with Designers, Engineers, and other stakeholders to understand user requirements and translate them into clear, actionable work items Lead the Agile process, facilitate ceremonies such as Sprint Planning, Daily Stand-Ups, and Retrospectives, and make decisions that align with the product vision Collaborate with other Product Owners across the business to share knowledge, best practices, and learnings Provide leadership and guidance to the Development Team members Continuously improve processes and procedures related to product development Stay up-to-date with industry trends and emerging technologies relevant to our products Qualifications: Experience in Agile methodology, including Scrum and SAFE Strong understanding of software development lifecycle and product management principles Experience in building patient engagement tools leveraging AI a plus Excellent communication skills, both written and verbal Ability to manage multiple projects simultaneously and balance competing priorities effectively Proven track record of successfully launching new products or features Knowledge of Jira and Confluence, preferred Bachelors degree in Computer Science, Business Administration, or a related field, required ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. .
Product Owner at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. The Product Owner role at ModMed is focused on understanding our customers needs and delivering products that exceed their expectations. We are seeking an experienced Product Owner to join our global team of innovators in this fast-paced, dynamic environment. The successful candidate will be responsible for contributing to the product vision, roadmap, and managing the backlog, working closely with cross-functional teams to ensure we are building the right solutions for our customers. Responsibilities: Define and prioritze the product backlog based on customer feedback and market trends Work closely with Designers, Engineers, and other stakeholders to understand user requirements and translate them into clear, actionable work items Lead the Agile process, facilitate ceremonies such as Sprint Planning, Daily Stand-Ups, and Retrospectives, and make decisions that align with the product vision Collaborate with other Product Owners across the business to share knowledge, best practices, and learnings Provide leadership and guidance to the Development Team members Continuously improve processes and procedures related to product development Stay up-to-date with industry trends and emerging technologies relevant to our products Qualifications: Experience in Agile methodology, including Scrum and SAFE Strong understanding of software development lifecycle and product management principles Experience in building patient engagement tools leveraging AI a plus Excellent communication skills, both written and verbal Ability to manage multiple projects simultaneously and balance competing priorities effectively Proven track record of successfully launching new products or features Knowledge of Jira and Confluence, preferred Bachelors degree in Computer Science, Business Administration, or a related field, required ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .
Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelor s Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time.
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