Act as the primary facilitator of all live instructor-led onboarding sessions for our ModMed India office. Coordinate and manage communication with new hires, setting expectations for their first week. Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns promptly and effectively. Drive new hire check-ins up to 12 months after onboarding. Content Design and Content Ownership: Design new onboarding materials as necessary in partnership with the US-based Onboarding Specialist. Update and maintain onboarding materials, ensuring they are accurate and reflect ModMed culture. Onboarding Program Management : Coordinate and manage the onboarding schedule. Coordinate SMEs and guest speakers for all onboarding sessions. Oversee the enrollment and new hire completion of mandatory eLearning (LMS) courses. Collaborate with People Operations and Corporate IT to manage onboarding workflows and necessary provisioning. Keep People Leaders updated on onboarding content and new hire onboarding schedules. Monitor and identify areas for improvement and implement changes as needed. Qualifications: Bachelors degree in Communications, Human Resources, Organizational Development, or related field. Minimum 7 years of professional experience, at least 3 years supporting onboarding or talent development. Must be able to demonstrate a mastery of live facilitation, virtual facilitation, and virtual meeting tools, preferably Google Meet. Proven experience in navigating an enterprise Learning Management System (LMS), preferably Docebo. Experience with eLearning content development and design tools such as Articulate, Canva, and Vyond. Strong understanding of adult learning principles and modern instructional design methodologies. Experience using Slack and the Google Suite, including Docs, Slides, Sheets, and Forms. Gemini is a plus. Excellent project management, organizational, and communication skills are a must-have. Preferred Skills: Experience with global teams and cross-cultural collaboration. Certification in HR or Talent Development (e.g., SHRM, ATD). ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Position Title: HR Generalist JOB SUMMARY: We are seeking a proactive and reliable HR Generalist to join our team and support overnight operations. This position plays a critical role in delivering human resources services during non-traditional hours, ensuring 24/7 coverage for our workforce. The ideal candidate will handle a broad range of HR functions including employee relations, compliance, onboarding, and support for staff and managers during the night shift. PRIMARY DUTIES/RESPONSIBILITIES: Serve as the primary HR contact during overnight hours for employees and supervisors. Provide guidance on HR policies, procedures, and employment law compliance. Address and document employee relations issues, escalating as needed. Support overnight onboarding, orientation, and offboarding processes. Coordinate with day-shift HR team to ensure continuity in employee support and issue resolution. Assist in safety incident reporting and overnight investigations in partnership with HR, Compliance and Security teams. Contribute to employee engagement initiatives tailored to night staff. Support conflict resolution and management of behavioral incidents in partnership with onsite supervisor/manager. JOB REQUIREMENTS/QUALIFICATIONS/PREFERRED QUALIFICATIONS Education Level: Bachelors in human resources, Business Administration, or related field (Or) SHRM-CP or PHR certification Related Experience / Qualifications: 3-4 years of HR generalist experience, preferably in a 24/7 operation or manufacturing/distribution environment. Knowledge of federal and state employment laws. Experience working overnight or in 24/7 environments. Qualifications / Competencies / Skills: Excellent interpersonal and conflict-resolution skills. Strong organizational and time management abilities. Ability to work independently and handle sensitive situations with discretion. Proficiency with HRIS systems and Microsoft Office Suite.

Employee Relations Manager at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Employee Relations Manager to join our India People Team. Employee Relations Manager will be responsible for managing local employee relations, including processes and procedures, to drive positive impacts on our workplace culture. The role will partner with the local People Team, US based Employee Relations Partner, Legal, Benefits, and Compliance teams to develop employee relations strategy, policy and practice. They will also ensure cross-functional investigations and any disciplinary processes are addressed promptly and impartially and in line with company values and applicable laws. Essential Duties and Responsibilities Partner in the design, implementation, and management of strategies and continuous improvement to employee relations framework and deliverables, including policies, procedures, and training. Manage and conduct local workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and violations of policies . Partner with local POSH committee as appropriate for any claims related to sexual harassment. Provide guidance and support to local People Team, People Business Partners and leaders in resolving conflicts and performance issues, recommending appropriate corrective actions, including disciplinary measures when necessary. Partner with the Legal team (external and internal) to navigate sensitive employee issues and investigations and provide support to the Legal and Litigation teams as needed, and represent the company before authorities when required Prepare comprehensive investigation reports with findings to include evaluation of any process gaps or practices that create legal risk in order to mitigate organizational liability. Maintain and protect accurate, confidential records regarding investigations. Collect , perform analysis of employment-related data such as turnover rates, exit interview data , and employee feedback to identify trends and areas of improvement. Create a proactive employee engagement model that improves risk mitigation through escalation standards, feedback expectations and ongoing training. Partner with Training Development to provide training and educational programs to employees and management on HR policies, procedures and compliance matters. Continually monitor and maintain company policies and procedures while anticipating change, providing critical and timely input regarding consequences and implications of local law and best practices to all internal stakeholders. Research employee policy trends and practices at global and local levels and help align with legal requirements, our ModMed strategies, philosophies, and programs. Manage local policies, including creation and approval obtainment . Partner on appropriate communication plan and document storag e. Experience and Skills Requirements 8+ years of Employee Relations experience conducting investigations in India - with strong understanding of local cultural norms. Graduate (Bachelor s Degree) in Business Management with specialization in HR, preferable to have Post Graduate or Law Degree. Thorough understanding and application of internal and external HR principles, concepts, practices, and standards related to workplace harassment investigations . Ability to protect confidentiality and personal privacy while handling sensitive documents and records. Able to handle confidential information in a professional manner. Experience demonstrating effective consultation and influencing skills. Ability to build trust-based relationships at all levels. Successful experience with constructive confrontation, conflict resolution, and analysis (problem assessment, solution generation). Exceptional written and verbal communication skills. Ability to build strong working relationships across all levels of the organization, and ability to objectively coach cross-functional partners through complex issues. Ability to competently analyze and synthesize documents and data to make objective findings. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals Snacks: Enjoy complimentary office lunches dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelors Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time. Apply now: Send your resume to varshasri.akula@modmed.com & bolla.murali@modmed.com For more details contact: 7337517660