Location - Ahmedabad Shift Timings EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM) Position Pre-requisites: Fluency in English Communication (Written and Verbal both) Ready to work in Night Shift Responsibilities: Find technical resolutions on issues or queries related to unknown or new scenarios Meet cases resolution SLAs Manage relationships with clients Work with cross-functional teams as and when required Keep up to date with all eCW products and their enhancements Maintain excellent customer satisfaction level Other duties as assigned Requirements Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL, Knowledge of SQL Server 2005, 2008 Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols Other Skills / Abilities: Fluency in English Communication Telephone etiquette Ability to balance multiple priorities Strong analytical and problem-solving skills Ready to work in 24*7 Shifts Note : - 2025 Batch pass out should have their final Results

Position Overview Seeking highly skilled and motivated healow Project Manager to join the team. This role involves implementation of healow Genie, an AI powered virtual assistant for customers to enhance practice and patient efficiency. Strong background in implementation process, training and troubleshooting coupled with excellent communication, problem solving skills and comprehensive grasp of contact center operations. Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users. Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. Post implementation support and address client concerns promptly to ensure system performance meets client expectation. Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. Proactively identify and resolve functional issues during and after implementation. Collaborate with the product/development team to report and resolve system bugs or enhancement requests. Build strong relationship with the customer to foster trust and ensure high satisfaction level. Act as a liaison between client and internal teams to ensure alignment on goals and expectation. Stay updated on new features enhancements and updates in the healow Genie platform. Educate clients about updates and how they can improve their practice operations. Excellent communication and interpersonal abilities. Strong analytical and problem-solving skills. Ability to lead and motivate teams through change. Experience with contact center platforms in CRM systems. Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. Experience implementing large language models and NLP technology in a contact center environment will be additive advantage. Analyze current contact center workflow to identify opportunities for automation and improvement Implement best practices to increase operational efficiency and customer satisfaction Monitor and evaluate performance of automated system. Foster collaborative environment to promote successful adoption of healow Genie solution. Provide adequate trainings via online and/or onsite demonstrations Facilitate team and client meetings effectively. Comply with and help to enforce standard policies and procedures. Understand how to communicate difficult/sensitive information tactfully. Prepare scope of work, Project Plans and Closure Report for every project. 100% scope compliance for milestones 100% Timeline compliance To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation. Ensure that the documentation is complete, current, and saved appropriately on eManager. Experience/Education Requirements Bachelors degree in any stream, preferably in Healthcare Administration, Information technology. Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centre operations. Preferred experience in handling international clients. Added advantage if they have handled US based clients. Other Skills/Abilities Prior experience working with US client. Prior experience in healow product implementation. Adept at working in an agile developing organization Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Self-motivated and able to work with limited oversight Excellent attitude and spirit of cooperation Inspire co-workers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills. Product Knowledge & Knowledge on US healthcare industry. In depth knowledge of PE modules and compliance. Result oriented. Organizational and time-management skills. Business Development. Customer Service Skills.

The Project Manager is a liaison between eClinicalWorks internal teams and the practice. This individual is expected to have the ability to create and execute project work plans and revise plans as needed to meet changing needs and requirements of our clients. This individual is tasked with risk management and mitigation both internal and external. Manage customer relationship, expectations, project scoping, planning, execution, assessment and closure within the Post Implementation team. Nightshift - 5.30 PM - 2.30 AM IST Roles & Responsibilities: Manage day-to-day operational aspects of a project and scope. Ensure that all projects are delivered on-time, within scope. Own multiple accounts from activation until project closure. Ensure resource availability and allocation. Effectively apply eClinicalWorks methodology and enforces project standards. Develop a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Facilitate team and client meetings effectively. Hold regular status meetings with project team. Effectively communicate relevant project information to project team. Resolve and/or escalates issues in a timely fashion. Report and escalate to management as needed. Successfully manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Ensure that the project documents are complete, current, and stored appropriately. Review deliverables prepared by team before passing to client. Understand how to communicate difficult/sensitive information tactfully. Set and manages client expectations. Understand customer limitations and propose alternatives / workarounds. Skills/Abilities: Excellent Written and Verbal Communication. Basic Knowledge of MYSQL, MS Office, computer networking, and insurance-based physician billing is preferred. Self-Discipline & Self-motivated and able to work with limited oversight. Good listener and an effective communicator. Inspire coworkers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Basic technical knowledge. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Have good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills Punctual, Consistent and Flexible (Has to be flexible to work in different shifts or extend when required by business). Knowledge of five phases of project management which are initiation, planning, execution, performance/monitoring, and project closure for individual & Team projects.

Position Overview : This Internal Auditor will audit various aspects of data to ensure accurate and timely analysis is being performed. This position will work with respective line managers and other auditors to document audit findings, coordinate testing and remediation of controls, assist with action plans to minimize ongoing risks, and ensure compliance to company policies and invoices. Job Functions/Responsibilities : Responsible for maintaining and updating the audit database. Handle Audit exception, escalations and troubleshoot the problem. Have opportunity to participate in various routine and non- routine audits. The role will focus on assisting the Audit Team with all phases of the audit process, execution, reporting and documentation. Work with the team to provide audit findings and reporting them. Provide customer service and troubleshooting audit issues. Designing and maintaining audit documentation. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding audit issues. Perform other duties as assigned.

Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users. Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. Post implementation support and address client concerns promptly to ensure system performance meets client expectation. Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. Proactively identify and resolve functional issues during and after implementation. Collaborate with the product/development team to report and resolve system bugs or enhancement requests. Build strong relationship with the customer to foster trust and ensure high satisfaction level. Act as a liaison between client and internal teams to ensure alignment on goals and expectation. Stay updated on new features enhancements and updates in the healow Genie platform. Educate clients about updates and how they can improve their practice operations. Excellent communication and interpersonal abilities. Strong analytical and problem-solving skills. Ability to lead and motivate teams through change. Experience with contact center platforms in CRM systems. Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. Experience implementing large language models and NLP technology in a contact center environment will be additive advantage. Analyze current contact center workflow to identify opportunities for automation and improvement Implement best practices to increase operational efficiency and customer satisfaction Monitor and evaluate performance of automated system. Foster collaborative environment to promote successful adoption of healow Genie solution. Provide adequate trainings via online and/or onsite demonstrations Facilitate team and client meetings effectively. Comply with and help to enforce standard policies and procedures. Understand how to communicate difficult/sensitive information tactfully. Prepare scope of work, Project Plans and Closure Report for every project. 100% scope compliance for milestones 100% Timeline compliance To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation. Ensure that the documentation is complete, current, and saved appropriately on eManager. Experience/Education Requirements Bachelors degree in any stream, preferably in Healthcare Administration, Information technology. Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centre operations. Preferred experience in handling international clients. Added advantage if they have handled US based clients. Other Skills/Abilities Prior experience working with US client. Prior experience in healow product implementation. Adept at working in an agile developing organization Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Self-motivated and able to work with limited oversight Excellent attitude and spirit of cooperation Inspire co-workers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills. Product Knowledge & Knowledge on US healthcare industry. In depth knowledge of PE modules and compliance. Result oriented. Organizational and time-management skills. Business Development. Customer Service Skills.

Nightshift - 5.30 PM -2.30 PM IST Job Functions / Responsibilities: Identify decision makers within the client organization and setup strategic meetings to help understand requirements and align future goals. Sell new products and services to current customers and enhance existing relationships. Arrange and participate in internal and external client debriefs. Work with technical staff and other internal colleagues to meet customer needs. Understand the company's goal and purpose to enhance the companys performance in the market. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales/adoption Requirements: A good understanding of Relationship management, lead generation, brand building, revenue generation, market research and penetration, customer retention etc. Basic understanding of cloud Computing/Storage, Database, Server etc. Basic understanding of US healthcare industry, Interoperability, EMR, EHR, EHX, Patient Engagement etc. 2 Years of experience in Business Development / Sales. Ability to create business plan and present with executives/medical practitioners etc. Working knowledge of eClinicalWorks products and services/other EMRs will be an added advantage Excellent communication, interpersonal skills Strong ability to foster meaningful business relationships Other Skills / Abilities: Good analytical skills and negotiation skills Team player attitude and willingness to make active contributions to the team Self-driven and highly motivated Independent learner Flexible

Job Functions/Responsibilities Identify decision makers within the client organization and setup strategic meetings to help understand requirements and align future goals. Sell new products and services to current customers and enhance existing relationships. Arrange and participate in internal and external client debriefs. Work with technical staff and other internal colleagues to meet customer needs. Understand the companys goal and purpose to enhance the companys performance in the market. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales/adoption Requirements: • A good understanding of Relationship management, lead generation, brand building, revenue generation, market research and penetration, customer retention etc. • Basic understanding of cloud Computing/Storage, Database, Server etc. • Basic understanding of US healthcare industry, Interoperability, EMR, EHR, EHX, Patient Engagement etc. • Minimum one year of experience in the Healthcare Software industry, will be an added advantage • Ability to create business plan and present with executives/medical practitioners etc. • Working knowledge of eClinicalWorks products and services/other EMRs will be an added advantage • Excellent communication, interpersonal skills • Strong ability to foster meaningful business relationships

Job Functions/Responsibilities: Minimum 5+ years as a SOC analyst with exposure to Digital Forensics, Threat Hunting and Incident Response Management. Experience in Linux Operating Security and Active Directory Security Able to do Research and analysis on any Security incidents. 24/7 support. Should be able to work on Saturday and Sunday To prevent, detect, assess, and respond to cybersecurity threats and incidents To assist the Compliance Team in digital forensics and information gathering To monitor different tools for intrusions, malicious traffic, threats etc Malware analysis Network Security Threat Intel and Threat Hunting Vulnerability Assessments Log Analysis Endpoint Security Physical Access Control Systems Digital Forensics Windows and Linux Good knowledge on Mitre Att&ck framework Experienced with Sysmon logs and investigation is a must To investigate the attack techniques using Sysmon logs and hunt for the IOCs collected. Preferred candidate profile Experienced in Incident Response Management (L1 & L2) and should be familiar with Incident Response Lifecycle Firewall knowledge IDS/IPS experience Log Management/SIEM tool experience Network Analysis tool System Analysis Malware Analysis Endpoint Security DLP Familiar with Cyber Kill Chain or Mitre Att&ck Operating Systems (Linux and Windows) Vulnerability assessment tool experience RSS Feeds/Updates familiarity Malware signatures and latest vulnerabilities updates familiarity Must be excellent in Verbal and Written Communication Digital Forensics Experience/Education Requirements Any Graduate 5+ Years of experience as SOC Analyst and in Incident Response Management, Digital Forensics (Windows and Linux) and Threat Hunting Certified in Ethical Hacker, Certified Incident Handler, Comptia Security+, CHFI preferred

Position Overview: Seeking highly skilled and motivated healow Project Manager to join the team. This role involves implementation of healow Genie, an AI powered virtual assistant for customers to enhance practice and patient efficiency. Strong background in implementation process, training and troubleshooting coupled with excellent communication, problem solving skills and comprehensive grasp of contact centre operations. Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users. Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. Post implementation support and address client concerns promptly to ensure system performance meets client expectation. Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. Proactively identify and resolve functional issues during and after implementation. Collaborate with the product/development team to report and resolve system bugs or enhancement requests. Build strong relationship with the customer to foster trust and ensure high satisfaction level. Act as a liaison between client and internal teams to ensure alignment on goals and expectation. Stay updated on new features enhancements and updates in the healow Genie platform. Educate clients about updates and how they can improve their practice operations. Excellent communication and interpersonal abilities. Strong analytical and problem-solving skills. Ability to lead and motivate teams through change. Experience with contact center platforms in CRM systems. Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. Experience implementing large language models and NLP technology in a contact center environment will be additive advantage. Analyze current contact center workflow to identify opportunities for automation and improvement Implement best practices to increase operational efficiency and customer satisfaction Monitor and evaluate performance of automated system. Foster collaborative environment to promote successful adoption of healow Genie solution. Provide adequate trainings via online and/or onsite demonstrations Facilitate team and client meetings effectively. Comply with and help to enforce standard policies and procedures. Understand how to communicate difficult/sensitive information tactfully. Prepare scope of work, Project Plans and Closure Report for every project. 100% scope compliance for milestones 100% Timeline compliance To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation. Ensure that the documentation is complete, current, and saved appropriately on eManager Experience/Education Requirements: Bachelors degree in any stream, preferably in Healthcare Administration, Information technology. Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centreoperations. Preferred experience in handling international clients. Added advantage if they have handled US based clients Other Skills/Abilities: Prior experience working with US client. Prior experience in healow product implementation. Adept at working in an agile developing organization Excellent written and verbal communication skills• Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Self-motivated and able to work with limited oversight Excellent attitude and spirit of cooperation Inspire co-workers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills. Product Knowledge & Knowledge on US healthcare industry. In depth knowledge of PE modules and compliance. Result oriented.• Organizational and time-management skills. Business Development. Customer Service Skills

Position Overview: Seeking highly skilled and motivated healow Project Manager to join the team. This role involves implementation of healow Genie, an AI powered virtual assistant for customers to enhance practice and patient efficiency. Strong background in implementation process, training and troubleshooting coupled with excellent communication, problem solving skills and comprehensive grasp of contact centre operations. Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users. Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. Post implementation support and address client concerns promptly to ensure system performance meets client expectation. Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. Proactively identify and resolve functional issues during and after implementation. Collaborate with the product/development team to report and resolve system bugs or enhancement requests. Build strong relationship with the customer to foster trust and ensure high satisfaction level. Act as a liaison between client and internal teams to ensure alignment on goals and expectation. Stay updated on new features enhancements and updates in the healow Genie platform. Educate clients about updates and how they can improve their practice operations. Excellent communication and interpersonal abilities. Strong analytical and problem-solving skills. Ability to lead and motivate teams through change. Experience with contact center platforms in CRM systems. Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. Experience implementing large language models and NLP technology in a contact center environment will be additive advantage. Analyze current contact center workflow to identify opportunities for automation and improvement Implement best practices to increase operational efficiency and customer satisfaction Monitor and evaluate performance of automated system. Foster collaborative environment to promote successful adoption of healow Genie solution. Provide adequate trainings via online and/or onsite demonstrations Facilitate team and client meetings effectively. Comply with and help to enforce standard policies and procedures. Understand how to communicate difficult/sensitive information tactfully. Prepare scope of work, Project Plans and Closure Report for every project. 100% scope compliance for milestones 100% Timeline compliance To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation. Ensure that the documentation is complete, current, and saved appropriately on eManager Experience/Education Requirements: Bachelors degree in any stream, preferably in Healthcare Administration, Information technology. Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centreoperations. Preferred experience in handling international clients. Added advantage if they have handled US based clients Other Skills/Abilities: Prior experience working with US client. Prior experience in healow product implementation. Adept at working in an agile developing organization Excellent written and verbal communication skills• Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Self-motivated and able to work with limited oversight Excellent attitude and spirit of cooperation Inspire co-workers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills. Product Knowledge & Knowledge on US healthcare industry. In depth knowledge of PE modules and compliance. Result oriented.• Organizational and time-management skills. Business Development. Customer Service Skills

Responsibilities Identifies business opportunities and maximize market presence of ADs and EMR Managing the sales cycle from the initial contact through to the close of the sale Developing a pipeline of qualified leads through personal initiative, planning, networking, marketing activities, and execution to achieve annual sales targets Demonstrating competence in qualifying, presenting, and demonstrating the product Achieving quarterly and annual sales targets with new and current customers, and maintaining expenses within budget Demonstrating effective customer-oriented sales skills, exceptional relationship building, qualifying skills, group presentation, and closing skills Arrange meetings with potential clients to prospect for new business. Need to reach out to doctors/clinics and hospitals in a defined territory and maintain a good relationship. Identify potential clients to offer them advertising services for our solution. Initiate discussions with clients through emails, calls, and scheduled meetings. Deliver sales pitches convincing clients to subscribe for an advertising space highlighting the benefits of various ad services to reach target markets. Provide clients with advertising sales materials to aid them in choosing appropriate service. Explain the features of available ad space and their accompanying rates Carry out market research to identify and implement new techniques to advertise in the region. Profer expert recommendations to clients on more suitable advertising service based on cost and viewership. Maintain good working relationship with clients to ensure effective business dealings Conduct price negotiations with clients to reach favorable price Requirements 2+ years of sales experience in healthcare IT or medical equipment Bachelor's Degree required

Job Functions / Responsibilities: Identify decision makers within the client organization and setup strategic meetings to help understand requirements and align future goals. Sell new products and services to current customers and enhance existing relationships. Arrange and participate in internal and external client debriefs. Work with technical staff and other internal colleagues to meet customer needs. Understand the company goal and purpose to enhance the company performance in the market. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales/adoption Requirements: A good understanding of Relationship management, lead generation, brand building, revenue generation, market research and penetration, customer retention etc. Basic understanding of cloud Computing/Storage, Database, Server etc. Basic understanding of US healthcare industry, Interoperability, EMR, EHR, EHX, Patient Engagement etc. 1 2 Years of experience in Business Development / Sales. Minimum one year of experience in the Healthcare Software industry, will be an added advantage Ability to create business plan and present with executives/medical practitioners etc. Working knowledge of eClinicalWorks products and services/other EMRs will be an added advantage Excellent communication, interpersonal skills Strong ability to foster meaningful business relationship Other Skills / Abilities: Good analytical skills and negotiation skills Team player attitude and willingness to make active contributions to the team Self-driven and highly motivated Independent learner Flexible Education: Minimum Bachelor’s Degree, BBA, MBA et

Shift Timing - 5.30 PM - 2.30 AM IST , 9.00 PM - 6.00 AM IST Position Overview: As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction. Job Functions / Responsibilities: Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative. Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities to maximize the benefits of EHR implementation. Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions. Analyze practices and recommend products, features, and/or services to improve clients workflows and patient care. Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction. Requirements: Bachelors degree or Masters degree (preferred). Healthcare, account management, and/or technology experience are a plus. Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike. Strong analytical and problem-solving skills. Other Skills and Abilities: Effective collaboration across teams and organizational levels. Multitasking ability in a fast-paced and often stressful work environment. Confidence in using individual discretion while dealing with clients. High work capacity, with a commitment to urgency and results. Honesty and dependability, Combined with a positive, professional, and polite manner. Ability to work autonomously and proactively. Familiarity with basic workplace conflict resolution skills.

Position Overview : This Internal Auditor will audit various aspects of data to ensure accurate and timely analysis is being performed. This position will work with respective line managers and other auditors to document audit findings, coordinate testing and remediation of controls, assist with action plans to minimize ongoing risks, and ensure compliance to company policies and invoices. Job Functions/Responsibilities : Responsible for maintaining and updating the audit database. Handle Audit exception, escalations and troubleshoot the problem. Have opportunity to participate in various routine and non- routine audits. The role will focus on assisting the Audit Team with all phases of the audit process, execution, reporting and documentation. Work with the team to provide audit findings and reporting them. Provide customer service and troubleshooting audit issues. Designing and maintaining audit documentation. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding audit issues. Perform other duties as assigned.