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22 Job openings at Eclinicalworks
About Eclinicalworks

eClinicalWorks is a privately held healthcare IT company that provides electronic health record (EHR), practice management, and revenue cycle management services.

Sr. PPC Specialist

Mumbai

5 - 10 years

INR 8.0 - 13.0 Lacs P.A.

Work from Office

Full Time

We are seeking a Senior PPC Specialist to lead our paid search strategy, optimize ad performance, and drive measurable growth. This role is ideal for an expert in Google Ads, GA4, and Google Tag Manager (GTM) who thrives on data-driven decision-making and is passionate about maximizing ROI. You will work closely with our marketing, analytics, and website development teams to set up advanced tracking, execute high-performing campaigns, and contribute to successful product launches. Responsibilities Google Ads Strategy & Execution Develop, manage, and optimize Google Ads campaigns across Search, Display, YouTube, Shopping, and Performance Max. Conduct keyword research, audience segmentation, and bid strategy development to maximize conversions and minimize costs. Create and test compelling ad copy, extensions, and landing pages to improve engagement and quality scores. Oversee product launch campaigns , ensuring proper setup, execution, and performance tracking. Analytics, Tracking & Optimization Expertly use GA4 to analyze user behavior, measure ad effectiveness, and generate actionable insights. Work with the website development team to implement and test Google Tag Manager (GTM) for proper event tracking and conversion tracking. Continuously optimize campaigns through A/B testing, audience targeting, and bid adjustments . Generate detailed performance reports , providing insights and recommendations for improvement. Collaboration & Growth Partner with SEO, content, and creative teams to ensure alignment between organic and paid strategies. Stay ahead of Google Ads trends, algorithm changes, and new features , implementing best practices to maintain a competitive edge. Manage ad budgets effectively , ensuring efficient spend allocation and high ROAS. Qualifications 5+ years of hands-on experience managing high-budget Google Ads campaigns. Proven track record of successful product launches and campaign optimizations. Deep expertise in GA4, Google Tag Manager (setup & testing), Looker Studio, and conversion tracking . Strong analytical skills with experience in data-driven decision-making and KPI optimization. Familiarity with landing page best practices and CRO (conversion rate optimization) . Experience with other PPC platforms (Meta, LinkedIn, Bing) is a plus . Additional Skills : Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical stakeholders. Decision Making Skills Strong Analytical Skills Google Ads Certification (preferred but not mandatory).

Business Intelligence Analyst

Bengaluru

2 - 5 years

INR 4.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities • This position is responsible for Analytics Solutions, gathering and analysing business requirements, planning, design, implementing, end-user training, functional testing, and executing developmental tasks and developing and delivering solutions to production. Will develop SQL scripts to load data from multiple sources into a BI (Business Intelligence) Tool, also to articulate key process flows and meet the stakeholders expectations by manipulating data sets, sources, and structures. Performing data validation to ensure accuracy and appropriateness of analytic models and to gather requirements and manage multiple inputs and priorities. Designing and Automating reports for efficient production, conduct basic statistical testing and exploratory data analysis and create necessary data visualizations. Works independently and in conjunction with cross-functional teams and will be leading multiple projects based on the priorities and regions. Primarily will be focused on utilizing layout component references, developing interactive reports by using List, crosstab, charts, Drill Through, Master Detail, Conditional Block, advanced filtering, Cascading and Dashboards using Report Studio in both Cognos 11 and Cognos 10 Experience/Education Requirements • Bachelor of Engineering in computer science or any related disciplines • 1-4 years of experience in Business Intelligence using IBM Cognos and Report Authoring. • Proficient in SQL query writing

EHR Outside Sales Executive

Mumbai

5 - 7 years

INR 7.0 - 9.0 Lacs P.A.

Remote

Full Time

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And thats where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing theyre really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today. Summary The responsibilities of the Sales Executive will include identifying, prospecting, and securing EMR/EHR business opportunities with outpatient healthcare providers. You have experience leading a net-new sales process targeting physicians and outpatient physician practices especially in the EMR/EHR market. You have a hunter's mentality and love to win. Responsibilities Develop sales opportunities by researching and identifying potential clients, soliciting new accounts, building rapport, providing technical information and explanations, providing product demonstrations, and answering prospective client questions and concerns Become an expert at effectively communicating the company value proposition to prospects using various outlets, including phone, online and in-person Participate onsite with trade shows and other industry events Meet/exceed the assigned sales quotas and targets. Identify prospects and develop sales strategies for each of your client accounts. This may include sales/solutions calls, networking/marketing activities, coordination of presentations and proposals, product demonstrations, and client meetings. Leverage internal and external resources to generate new leads Organize webinars and other online events to generate leads Organize offline sales events with prospects to generate leads Conduct product demonstrations both virtually and onsite to prospects Develop an understanding of relevant challenges faced by target customers. Track all activities in CRM Requirements Bachelor's Degree preferred Minimum of 5 years experience selling Electronic Health Record systems, from prospecting to demonstrations and closing the contract Ability to travel extensively throughout the US, 50-75% of the time to client sites, tradeshows, conferences, and other sales related presentations/events Other Qualifications Self-motivated individual who exhibits sense of urgency in all sales related activities Must be able to work under pressure with set sales target goals Must have prospecting skills Must have exceptional communication, presentation, follow-up, and closing skills Must have excellent presentation skills face to face and virtually

Inside Sales Executive

Mumbai

2 - 4 years

INR 3.0 - 5.0 Lacs P.A.

Remote

Full Time

Position Overview The position is responsible to present and sell eCW products and services to current and potential clients. Responsibilities Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made Pursue new leads from cold call to close Follow up on new leads and referrals Identify sales prospects and contact these and other accounts as assigned Prepare pricing proposals and sales contracts Develop and maintain sales materials and current product knowledge Work with cross-functional teams when required Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate team within eCW Participate in marketing event such as seminars, tradeshows, and other industry events Lead generation: establish contact via phone and email to physician practices with the goal to schedule demonstrations of eClinicalWorks Industry leading Electronic Health Record Software Execute sales campaigns to target audience Work collaboratively in team environment to Identify sales prospects and contact these and other accounts as assigned Requirements Minimum Bachelors degree 2 years of successful Healthcare IT sales experience Must have a proven track record of generating AND closing own leads through cold calls Must be able to travel at least 25% of the time Other Skills/Abilities Professional demeanor Knowledge of advertising and sales promotion techniques Excellent communication skills and customer orientation Proficiency using Excel, MS Word, Outlook, and the Internet Strong ability to foster meaningful business relationships Organizational skills and ability to multi-task Ability to persuade and influence others Ability to present creative methods in generating and maintaining new business.

Inside Sales Executive

Mumbai

2 - 4 years

INR 3.0 - 5.0 Lacs P.A.

Remote

Full Time

Position Overview The position is responsible to present and sell eCW products and services to current and potential clients. This role offers a competitive package, depending on experience, with the opportunity for commissions that are uncapped. Responsibilities Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made Pursue new leads from cold call to close Follow up on new leads and referrals Identify sales prospects and contact these and other accounts as assigned Prepare pricing proposals and sales contracts Develop and maintain sales materials and current product knowledge Work with cross-functional teams when required Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate team within eCW Participate in marketing event such as seminars, tradeshows, and other industry events Lead generation: establish contact via phone and email to physician practices with the goal to schedule demonstrations of eClinicalWorks Industry leading Electronic Health Record Software Execute sales campaigns to target audience Work collaboratively in team environment to Identify sales prospects and contact these and other accounts as assigned Requirements Minimum Bachelors degree 2 years of successful Healthcare IT sales experience Must have a proven track record of generating AND closing own leads through cold calls Must be able to travel at least 25% of the time Other Skills/Abilities Professional demeanor Knowledge of advertising and sales promotion techniques Excellent communication skills and customer orientation Proficiency using Excel, MS Word, Outlook, and the Internet Strong ability to foster meaningful business relationships Organizational skills and ability to multi-task Ability to persuade and influence others Ability to present creative methods in generating and maintaining new business

Territory Sales Specialist

Jammu, Bhubaneshwar, Raipur

3 - 8 years

INR 4.0 - 9.0 Lacs P.A.

Hybrid

Full Time

Responsibilities Identifies business opportunities and maximize market presence of ADs and EMR Managing the sales cycle from the initial contact through to the close of the sale Developing a pipeline of qualified leads through personal initiative, planning, networking, marketing activities, and execution to achieve annual sales targets Demonstrating competence in qualifying, presenting, and demonstrating the product Achieving quarterly and annual sales targets with new and current customers, and maintaining expenses within budget Demonstrating effective customer-oriented sales skills, exceptional relationship building, qualifying skills, group presentation, and closing skills Arrange meetings with potential clients to prospect for new business. Need to reach out to doctors/clinics and hospitals in a defined territory and maintain a good relationship. Identify potential clients to offer them advertising services for our solution. Initiate discussions with clients through emails, calls, and scheduled meetings. Deliver sales pitches convincing clients to subscribe for an advertising space highlighting the benefits of various ad services to reach target markets. Provide clients with advertising sales materials to aid them in choosing appropriate service. Explain the features of available ad space and their accompanying rates Carry out market research to identify and implement new techniques to advertise in the region. Profer expert recommendations to clients on more suitable advertising service based on cost and viewership. Maintain good working relationship with clients to ensure effective business dealings Conduct price negotiations with clients to reach favorable price Requirements 2+ years of sales experience in healthcare IT or medical equipment Bachelor's Degree required

Data Engineer

Ahmedabad

1 - 6 years

INR 5.0 - 11.0 Lacs P.A.

Hybrid

Full Time

Hiring Data Engineer| eClinicalWorks | Healthcare IT-MNC Ahmedabad Greetings from eClinicalWorks!! Here's the opportunity to join us as Data Engineer at eClinicalWorks Pvt Ltd. About Company: eClinicalWorks is the leading US Healthcare IT Solution firm with 6,000 employees across 10 offices worldwide including three offices located in India, revenue of $900 million. eClinicalWorks is certified 'Best Place to Work' . eClinicalWorks is a leader in promoting interoperability, patient safety, and better outcomes while helping control healthcare costs. eClinicalWorks has been covered by Forbes India Magazine (8th December 17' issue) - the number 1 Business magazine acclaimed Globally. Headquartered in the US and with clients spread across 50 locations across the globe using its solutions, customers include ACOs, physician practices, hospitals, health centers, departments of health and convenient care clinics We remain devoted to innovation and excellence through secure, cloud-based solutions to healthcare IT needs. eClinicalWorks provides software solutions like HMIS(Hospital Management Information System), EHR(Electronic Health Record), EMR(Electronic Medical Record),Population Health and Patient Engagement to Hospitals, Clinics and Health Center Website : www.eclinicalworks.com Position Details: Designation : Data Enginner Job Responsibilities: Comprehensive database management, migration of MSSQL and MYSQL, and discussing the process of the data migration team with the client during sales pre-data migration calls. Performs data extractions and analyze Practice Management/EMR data from various source database management systems like SQL Server, Oracle, Sybase to evaluate data for migration. After extracting data, he evaluates the data from the practices current EMR system, he then discusses and communicate with the US clients regarding the data extracted, data requirements and the Data Migration process. Once the call is done with the client regarding evaluation of data, he/she then prepares programs/tools for conversion and migrate data into eClinicalWorks Database using SSIS and custom JAVA and VB Programs. Performs Extensive Database Schema Analysis to find required data for migration. Help clients in basic testing of the migrated data and explain any exceptions encountered Preparing tools which are needed to parse the data and convert it in a readable format. Bug fixing whenever required and prepare documents which are helpful to team members. Take needed precautions when it comes to patient data safety and HIPPA compliance while migrating data into eClinicalWorks. It is his top priority to take care of any such issues that may arise from migrating the data. Skill Requirements: Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL Experience with Web Application Server(s) Understanding of 3 -Tier / N-Tier Architecture Knowledge of SQL Servers Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols, etc) Benefits: Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar Transport & Cafeteria Allowance (if company transport not availed) 5 Days working Shift Timings : 03 PM IST to 12 AM IST Medical insurance for entire family of 6 Lacs Term Life Insurance of 25 Lacs Meals at subsidized rate. Best Professional Experience. Opportunity for Career & Professional Growth. Healthy Work Environment.

Cloud Infrastructure Engineer

Gandhinagar, Ahmedabad, Bengaluru

3 - 8 years

INR 5.0 - 15.0 Lacs P.A.

Hybrid

Full Time

Role & responsibilities Manage the day-to-day operations of Cloud Infrastructure by monitoring system performance, configuration, maintenance and repair. Perform system maintenance, updates, and patch management. Troubleshoot and resolve technical issues and work with vendors as needed. Ensure high availability and acceptable levels of performance of mission critical host computer resources. Install, modify and maintain systems and utility software on host computer systems. Implement cloud security policies and best practices and monitor systems for vulnerabilities and threats. Work closely with mentors, CloudOps, and internal teams to automate infrastructure tasks and workflows. Stay current with technological developments in systems administration technology and recommend ways for eCW to take advantage of new technology. Join quarterly training sessions to gain knowledge and experience in working with the latest hardware and software tools. Preferred candidate profile Must be okay to work in rotational shift timings. Bachlors Degree required; Masters Degree preferred.

Soc Analyst

Bengaluru

3 - 5 years

INR 5.5 - 15.5 Lacs P.A.

Work from Office

Full Time

Position Overview : To operate around the clock, and to prevent, detect, assess and respond to cybersecurity threats and incidents, and to fulfil and assess regulatory compliance. To work and handle on behalf of an institution or company, any threatening IT incident, and will ensure that it is properly identified, analysed, communicated, investigated and reported. The SOC also monitors applications to identify a possible cyber-attack or intrusion (event), and determines if it is a genuine malicious threat (incident), and if it could affect business. To assist the Privacy and Compliance Teams in investigating Privacy related Incidents which involves Digital Forensics for Information Gathering. Job Functions/Responsibilities • Minimum 5+ years as a SOC analyst with exposure to Digital Forensics, Threat Hunting and Incident Response Management. • Experience in Linux Operating Security and Active Directory Security • Able to do Research and analysis on any Security incidents. • 24/7 support. Should be able to work on Saturday and Sunday • To prevent, detect, assess, and respond to cybersecurity threats and incidents • To assist the Compliance Team in digital forensics and information gathering • To monitor different tools for intrusions, malicious traffic, threats etc • Malware analysis • Network Security • Threat Intel and Threat Hunting • Vulnerability Assessments • Log Analysis • Endpoint Security • Physical Access Control Systems • Digital Forensics Windows and Linux • Good knowledge on Mitre Attack framework • Experienced with Sysmon logs and investigation is a must • To investigate the attack techniques using Sysmon logs and hunt for the IOCs collected. Experience/Education Requirements • Any Graduate • 5+ Years of experience as SOC Analyst and in Incident Response Management, Digital • Forensics (Windows and Linux) and Threat Hunting • Certified in Ethical Hacker, Certified Incident Handler, Comptia Security+, CHFI preferred For internal circulation purposes Other Skills/Abilities • Experienced in Incident Response Management (L1 & L2) and should be familiar with Incident Response Lifecycle • Firewall knowledge • IDS/IPS experience • Log Management/SIEM tool experience • Network Analysis tool System Analysis Malware Analysis Endpoint Security DLP • Operating Systems (Linux and Windows) • Vulnerability assessment tool experience • RSS Feeds/Updates familiarity • Malware signatures and latest vulnerabilities updates familiarity • Must be excellent in Verbal and Written Communication • Digital Forensics (Windows and Linux) • Experience with Splunk Enterprise Security or any SIEM Correlation tools preferre

Sr Soc Analyst

Bengaluru

5 - 8 years

INR 7.0 - 17.0 Lacs P.A.

Remote

Full Time

Role & responsibilities Manual Testing : Perform threat modelling • Perform application architectural analysis • Perform logical security assessment • Generate assessment report • Report your findings as per severity Analysis and reporting: • Create detailed assessment report as per eClinicalWorks standard. • Report issues as per severity • Monitor, maintain, and analyze WAF (Web Application Firewall) and alerts on WAF (Web • Application Firewall) and Web Traffic Logs on SIEM tool, identify the potential threats / • intruders behaviors and take quick steps to block the suspicious attempts. • Managing and monitoring web application rules and policies across the enterprise. • Monitor, maintain, and analyze WAF (Web Application Firewall) and alerts on WAF (Web • Application Firewall) and Web Traffic Logs on SIEM tool, identify the potential threats / intruders behaviors and take quick steps to block the suspicious attempts. • Managing and monitoring web application rules and policies across the enterprise. • Work with Security teams to tune control systems to best meet the need of the business. • Managing the day to day governance of the enterprise web application firewalls, database firewall, and other security controls which includes configuration tuning, troubleshooting, as well as defining and executing escalation criteria. • Identify the different attack patterns for our websites and analyze the traffic by proposing new custom rules to block the suspicious traffic. • Conduct web application security scans, analyze results for false positives, prioritize vulnerabilities, and research and propose remediation steps . • Conduct routine log review of information security events, investigating and responding as necessary Maintain and enhance monitoring capabilities to ensure the integrity of eClinicalWorks. • Act as a core member of the Incident Response Team, triaging, responding to and reporting incidents and associated metrics Administer and maintain security products (vulnerability management, web application firewall, SIEM, DLP) • Launch and track investigations to resolution, recognizes attacks based on their signatures. • Differentiate false positives from true intrusion attempts. • Document computer security policies, procedures and provide alternative solutions to requests that violate policies. • Understand the customer requirements and developed Security Policies to prevent attacks. • Actively investigate the latest in security vulnerabilities, advisories, incidents and notify concerned when appropriate. • Update the Knowledge base to effectively communicate information internally or customers. • Adhere to policies, procedures, and security practices. • Other duties as assigned. Ad hoc request : Work on Ad hoc request related to application security • Work with Cross functional teams like Architect, Engineering, QA, DevOps, support, implementation and customers to meet security requirements as required by business need based on various assessment, events and incidents. Knowledge: • Understanding of OWASP Top 10, SANS Top 25 and WASC, NIST. • Black Box, Grey Box security assessment of web application, Mobile application. • Experience of identification and mitigation of vulnerabilities • Good knowledge of TCP/IP and other application and network level protocols. • Security in SDLC (Application Security)

Account Manager-Revenue Cycle

Mumbai

0 - 5 years

INR 3.0 - 7.0 Lacs P.A.

Hybrid

Full Time

Role & Responsibilities: Stay informed about changes in healthcare regulations, insurance policies, and industry best practices Cultivate and nurture strong relationships with Practice (Client), serving as the main point of contact for their revenue cycle needs. Proactively address inquiries, concerns, and requests, ensuring a high level of client satisfaction and engagement. Collaborate with Practice (Client) to understand their unique requirements and work with standard operating procedures of revenue cycle. Manage a portfolio of client accounts, overseeing the end-to end revenue cycle process. Collaborate with internal teams and external stakeholders to ensure accurate and timely billing, claims processing, and payment collection. Monitor key performance metrics to identify trends, patterns, and opportunities to improve clients financial health. Provide regular updates to Practice (Client) regarding the status of their accounts, keeping them informed about financial matters and addressing any concerns promptly. Deliver clear and concise explanations of complex billing and revenue cycle processes, ensuring Practice (Client) have a comprehensive understanding. Continuously assess the revenue cycle process, identifying areas for enhancement and streamlining. - Stay informed about changes in healthcare regulations, insurance policies, and industry best practices to ensure compliance and adaptability. Contribute to the development of strategies and initiatives aimed at optimizing revenue cycle performance's ensure compliance and adaptability.

Tier 1 - Technical Support Specialist (International Clients)

Ahmedabad

0 - 5 years

INR 4.5 - 7.0 Lacs P.A.

Work from Office

Full Time

Location - Ahmedabad Shift Timings EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM) Position Pre-requisites: Fluency in English Communication (Written and Verbal both) Ready to work in Night Shift Responsibilities: Find technical resolutions on issues or queries related to unknown or new scenarios Meet cases resolution SLAs Manage relationships with clients Work with cross-functional teams as and when required Keep up to date with all eCW products and their enhancements Maintain excellent customer satisfaction level Other duties as assigned Requirements Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL, Knowledge of SQL Server 2005, 2008 Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols Other Skills / Abilities: Fluency in English Communication Telephone etiquette Ability to balance multiple priorities Strong analytical and problem-solving skills Ready to work in 24*7 Shifts Note : - 2025 Batch pass out should have their final Results

healow Project Manager

Bengaluru

1 - 4 years

INR 5.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Position Overview Seeking highly skilled and motivated healow Project Manager to join the team. This role involves implementation of healow Genie, an AI powered virtual assistant for customers to enhance practice and patient efficiency. Strong background in implementation process, training and troubleshooting coupled with excellent communication, problem solving skills and comprehensive grasp of contact center operations. Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users. Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. Post implementation support and address client concerns promptly to ensure system performance meets client expectation. Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. Proactively identify and resolve functional issues during and after implementation. Collaborate with the product/development team to report and resolve system bugs or enhancement requests. Build strong relationship with the customer to foster trust and ensure high satisfaction level. Act as a liaison between client and internal teams to ensure alignment on goals and expectation. Stay updated on new features enhancements and updates in the healow Genie platform. Educate clients about updates and how they can improve their practice operations. Excellent communication and interpersonal abilities. Strong analytical and problem-solving skills. Ability to lead and motivate teams through change. Experience with contact center platforms in CRM systems. Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. Experience implementing large language models and NLP technology in a contact center environment will be additive advantage. Analyze current contact center workflow to identify opportunities for automation and improvement Implement best practices to increase operational efficiency and customer satisfaction Monitor and evaluate performance of automated system. Foster collaborative environment to promote successful adoption of healow Genie solution. Provide adequate trainings via online and/or onsite demonstrations Facilitate team and client meetings effectively. Comply with and help to enforce standard policies and procedures. Understand how to communicate difficult/sensitive information tactfully. Prepare scope of work, Project Plans and Closure Report for every project. 100% scope compliance for milestones 100% Timeline compliance To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation. Ensure that the documentation is complete, current, and saved appropriately on eManager. Experience/Education Requirements Bachelors degree in any stream, preferably in Healthcare Administration, Information technology. Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centre operations. Preferred experience in handling international clients. Added advantage if they have handled US based clients. Other Skills/Abilities Prior experience working with US client. Prior experience in healow product implementation. Adept at working in an agile developing organization Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Self-motivated and able to work with limited oversight Excellent attitude and spirit of cooperation Inspire co-workers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills. Product Knowledge & Knowledge on US healthcare industry. In depth knowledge of PE modules and compliance. Result oriented. Organizational and time-management skills. Business Development. Customer Service Skills.

Project Manager

Bengaluru

1 - 4 years

INR 5.5 - 8.0 Lacs P.A.

Work from Office

Full Time

Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users. Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. Post implementation support and address client concerns promptly to ensure system performance meets client expectation. Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. Proactively identify and resolve functional issues during and after implementation. Collaborate with the product/development team to report and resolve system bugs or enhancement requests. Build strong relationship with the customer to foster trust and ensure high satisfaction level. Act as a liaison between client and internal teams to ensure alignment on goals and expectation. Stay updated on new features enhancements and updates in the healow Genie platform. Educate clients about updates and how they can improve their practice operations. Excellent communication and interpersonal abilities. Strong analytical and problem-solving skills. Ability to lead and motivate teams through change. Experience with contact center platforms in CRM systems. Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. Experience implementing large language models and NLP technology in a contact center environment will be additive advantage. Analyze current contact center workflow to identify opportunities for automation and improvement Implement best practices to increase operational efficiency and customer satisfaction Monitor and evaluate performance of automated system. Foster collaborative environment to promote successful adoption of healow Genie solution. Provide adequate trainings via online and/or onsite demonstrations Facilitate team and client meetings effectively. Comply with and help to enforce standard policies and procedures. Understand how to communicate difficult/sensitive information tactfully. Prepare scope of work, Project Plans and Closure Report for every project. 100% scope compliance for milestones 100% Timeline compliance To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation. Ensure that the documentation is complete, current, and saved appropriately on eManager. Experience/Education Requirements Bachelors degree in any stream, preferably in Healthcare Administration, Information technology. Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centre operations. Preferred experience in handling international clients. Added advantage if they have handled US based clients. Other Skills/Abilities Prior experience working with US client. Prior experience in healow product implementation. Adept at working in an agile developing organization Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Self-motivated and able to work with limited oversight Excellent attitude and spirit of cooperation Inspire co-workers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills. Product Knowledge & Knowledge on US healthcare industry. In depth knowledge of PE modules and compliance. Result oriented. Organizational and time-management skills. Business Development. Customer Service Skills.

Project Manager Implementation (Nightshift)

Ahmedabad

2 - 7 years

INR 4.5 - 8.5 Lacs P.A.

Hybrid

Full Time

The Project Manager is a liaison between eClinicalWorks internal teams and the practice. This individual is expected to have the ability to create and execute project work plans and revise plans as needed to meet changing needs and requirements of our clients. This individual is tasked with risk management and mitigation both internal and external. Manage customer relationship, expectations, project scoping, planning, execution, assessment and closure within the Post Implementation team. Nightshift - 5.30 PM - 2.30 AM IST Roles & Responsibilities: Manage day-to-day operational aspects of a project and scope. Ensure that all projects are delivered on-time, within scope. Own multiple accounts from activation until project closure. Ensure resource availability and allocation. Effectively apply eClinicalWorks methodology and enforces project standards. Develop a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Facilitate team and client meetings effectively. Hold regular status meetings with project team. Effectively communicate relevant project information to project team. Resolve and/or escalates issues in a timely fashion. Report and escalate to management as needed. Successfully manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Ensure that the project documents are complete, current, and stored appropriately. Review deliverables prepared by team before passing to client. Understand how to communicate difficult/sensitive information tactfully. Set and manages client expectations. Understand customer limitations and propose alternatives / workarounds. Skills/Abilities: Excellent Written and Verbal Communication. Basic Knowledge of MYSQL, MS Office, computer networking, and insurance-based physician billing is preferred. Self-Discipline & Self-motivated and able to work with limited oversight. Good listener and an effective communicator. Inspire coworkers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Basic technical knowledge. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Have good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills Punctual, Consistent and Flexible (Has to be flexible to work in different shifts or extend when required by business). Knowledge of five phases of project management which are initiation, planning, execution, performance/monitoring, and project closure for individual & Team projects.

Internal Auditor

Gandhinagar, Ahmedabad

2 - 7 years

INR 4.5 - 9.5 Lacs P.A.

Hybrid

Full Time

Position Overview : This Internal Auditor will audit various aspects of data to ensure accurate and timely analysis is being performed. This position will work with respective line managers and other auditors to document audit findings, coordinate testing and remediation of controls, assist with action plans to minimize ongoing risks, and ensure compliance to company policies and invoices. Job Functions/Responsibilities : Responsible for maintaining and updating the audit database. Handle Audit exception, escalations and troubleshoot the problem. Have opportunity to participate in various routine and non- routine audits. The role will focus on assisting the Audit Team with all phases of the audit process, execution, reporting and documentation. Work with the team to provide audit findings and reporting them. Provide customer service and troubleshooting audit issues. Designing and maintaining audit documentation. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding audit issues. Perform other duties as assigned.

Project Manager

Bengaluru

1 - 4 years

INR 5.5 - 8.0 Lacs P.A.

Work from Office

Full Time

Job Functions/Responsibilities Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices. Conduct workflow assessments to understand the client requirements and configure the system accordingly. Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users. Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. Post implementation support and address client concerns promptly to ensure system performance meets client expectation. Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. Proactively identify and resolve functional issues during and after implementation. Collaborate with the product/development team to report and resolve system bugs or enhancement requests. Build strong relationship with the customer to foster trust and ensure high satisfaction level. Act as a liaison between client and internal teams to ensure alignment on goals and expectation. Stay updated on new features enhancements and updates in the healow Genie platform. Educate clients about updates and how they can improve their practice operations. Excellent communication and interpersonal abilities. Strong analytical and problem-solving skills. Ability to lead and motivate teams through change. Experience with contact center platforms in CRM systems. Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. Experience implementing large language models and NLP technology in a contact center environment will be additive advantage. Analyze current contact center workflow to identify opportunities for automation and improvement Implement best practices to increase operational efficiency and customer satisfaction Monitor and evaluate performance of automated system. Foster collaborative environment to promote successful adoption of healow Genie solution. Provide adequate trainings via online and/or onsite demonstrations Facilitate team and client meetings effectively. Comply with and help to enforce standard policies and procedures. Understand how to communicate difficult/sensitive information tactfully. Prepare scope of work, Project Plans and Closure Report for every project. 100% scope compliance for milestones 100% Timeline compliance To work on "How To" cases and provide relevant resolution to the client for Active projects in implementation. Ensure that the documentation is complete, current, and saved appropriately on eManager. Experience/Education Requirements Bachelors degree in any stream, preferably in Healthcare Administration, Information technology. Preferred experience in customer success, client relations, project management, Business Development or Sales, contact centre operations. Preferred experience in handling international clients. Added advantage if they have handled US based clients. Other Skills/Abilities Prior experience working with US client. Prior experience in healow product implementation. Adept at working in an agile developing organization Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams without formal authority Self-motivated and able to work with limited oversight Excellent attitude and spirit of cooperation Inspire co-workers to attain goals and pursue excellence. Work under pressure and able to prioritize work. Ready to work in Night Shift & be available as per the business requirement. Good presentation skills (PowerPoint presentations). Good Analytical and Decision-Making Skills. Product Knowledge & Knowledge on US healthcare industry. In depth knowledge of PE modules and compliance. Result oriented. Organizational and time-management skills. Business Development. Customer Service Skills.

Business Development Executive (Inside International sales)

Ahmedabad

2 - 7 years

INR 4.5 - 7.5 Lacs P.A.

Work from Office

Full Time

Nightshift - 5.30 PM -2.30 PM IST Job Functions / Responsibilities: Identify decision makers within the client organization and setup strategic meetings to help understand requirements and align future goals. Sell new products and services to current customers and enhance existing relationships. Arrange and participate in internal and external client debriefs. Work with technical staff and other internal colleagues to meet customer needs. Understand the company's goal and purpose to enhance the companys performance in the market. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales/adoption Requirements: A good understanding of Relationship management, lead generation, brand building, revenue generation, market research and penetration, customer retention etc. Basic understanding of cloud Computing/Storage, Database, Server etc. Basic understanding of US healthcare industry, Interoperability, EMR, EHR, EHX, Patient Engagement etc. 2 Years of experience in Business Development / Sales. Ability to create business plan and present with executives/medical practitioners etc. Working knowledge of eClinicalWorks products and services/other EMRs will be an added advantage Excellent communication, interpersonal skills Strong ability to foster meaningful business relationships Other Skills / Abilities: Good analytical skills and negotiation skills Team player attitude and willingness to make active contributions to the team Self-driven and highly motivated Independent learner Flexible

Business Development Manager

Bengaluru

1 - 4 years

INR 5.5 - 8.0 Lacs P.A.

Work from Office

Full Time

Job Functions/Responsibilities Identify decision makers within the client organization and setup strategic meetings to help understand requirements and align future goals. Sell new products and services to current customers and enhance existing relationships. Arrange and participate in internal and external client debriefs. Work with technical staff and other internal colleagues to meet customer needs. Understand the companys goal and purpose to enhance the companys performance in the market. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales/adoption Requirements: • A good understanding of Relationship management, lead generation, brand building, revenue generation, market research and penetration, customer retention etc. • Basic understanding of cloud Computing/Storage, Database, Server etc. • Basic understanding of US healthcare industry, Interoperability, EMR, EHR, EHX, Patient Engagement etc. • Minimum one year of experience in the Healthcare Software industry, will be an added advantage • Ability to create business plan and present with executives/medical practitioners etc. • Working knowledge of eClinicalWorks products and services/other EMRs will be an added advantage • Excellent communication, interpersonal skills • Strong ability to foster meaningful business relationships

SOC Analyst

Bengaluru

4 - 6 years

INR 8.5 - 11.0 Lacs P.A.

Work from Office

Full Time

Job Functions/Responsibilities: Minimum 5+ years as a SOC analyst with exposure to Digital Forensics, Threat Hunting and Incident Response Management. Experience in Linux Operating Security and Active Directory Security Able to do Research and analysis on any Security incidents. 24/7 support. Should be able to work on Saturday and Sunday To prevent, detect, assess, and respond to cybersecurity threats and incidents To assist the Compliance Team in digital forensics and information gathering To monitor different tools for intrusions, malicious traffic, threats etc Malware analysis Network Security Threat Intel and Threat Hunting Vulnerability Assessments Log Analysis Endpoint Security Physical Access Control Systems Digital Forensics Windows and Linux Good knowledge on Mitre Att&ck framework Experienced with Sysmon logs and investigation is a must To investigate the attack techniques using Sysmon logs and hunt for the IOCs collected. Preferred candidate profile Experienced in Incident Response Management (L1 & L2) and should be familiar with Incident Response Lifecycle Firewall knowledge IDS/IPS experience Log Management/SIEM tool experience Network Analysis tool System Analysis Malware Analysis Endpoint Security DLP Familiar with Cyber Kill Chain or Mitre Att&ck Operating Systems (Linux and Windows) Vulnerability assessment tool experience RSS Feeds/Updates familiarity Malware signatures and latest vulnerabilities updates familiarity Must be excellent in Verbal and Written Communication Digital Forensics Experience/Education Requirements Any Graduate 5+ Years of experience as SOC Analyst and in Incident Response Management, Digital Forensics (Windows and Linux) and Threat Hunting Certified in Ethical Hacker, Certified Incident Handler, Comptia Security+, CHFI preferred

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Eclinicalworks

Eclinicalworks

Eclinicalworks

Healthcare IT

Coral Gables

5,000+ Employees

22 Jobs

    Key People

  • Girish Navani

    CEO
  • Niren Chaudhari

    CFO
cta

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Job Titles Overview

Inside Sales Executive (2)
Project Manager (2)
Sr. PPC Specialist (1)
Business Intelligence Analyst (1)