ModMed India

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. We are searching for a highly creative eLearning Developer to join our global Learning & Development team. In this role, you will be responsible for designing and developing on-demand eLearning content for our Enterprise Learning and Tech Academy programs. You would collaborate closely with subject matter experts (SMEs) to translate complex information into visually appealing and easily digestible learning experiences. To make an immediate contribution to the team, ideal candidates will demonstrate relentless attention to detail, expertise in graphic design, technical proficiency in eLearning authoring tools, and enthusiasm for Generative AI as a content development partner. Responsibilities Content Development : Design and develop interactive eLearning modules, videos, and other digital learning resources. Create visually appealing graphics, animations, and multimedia elements to enhance engagement. Create SCORM-compliant courses and ensure usability in the Learning Management System (LMS). Ensure all content is accurate, consistent, and aligned with learning objectives and brand guidelines. Develop all facilitator guides, storyboards, and scripts for eLearning modules and videos. Leverage Generative AI tools to drive efficiency and maintain a high level of output. Maintain a library of eLearning assets and templates. Video Production Record, edit, and produce high-quality instructional videos using tools like Camtasia and Vyond. Incorporate animations, graphics, and other multimedia elements into videos to enhance engagement. Collaboration And Communication Collaborate effectively with Subject Matter Experts (SMEs), instructional designers, and other global stakeholders to ensure content accuracy and alignment with learning objectives. Communicate effectively with team members and stakeholders, both verbally and in writing. Actively participate in project planning and provide regular updates on project progress. Quality Assurance Conduct thorough reviews of eLearning content to ensure accuracy, consistency, and functionality. Implement feedback from stakeholders and learners to continuously improve content quality. Troubleshoot technical issues and resolve them promptly. Required Skills And Qualifications Minimum of 3 years of corporate experience in eLearning content development. Bachelor’s degree in instructional design, graphic design, multimedia, or a related field. Proficiency with eLearning content development and design tools such as Articulate, Canva, and Vyond. Excellent graphic design skills and a strong portfolio demonstrating visual design capabilities. Experience in navigating an enterprise Learning Management System (LMS), preferably Docebo. Experience using Slack and the Google Suite, including Docs, Slides, Sheets, and Forms. Gemini a plus. Excellent project management, organizational, and communication skills are a must-have. Experience with cross-cultural collaboration and supporting global teams. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

Company Description ModMed India is an intelligent, specialty-specific cloud platform dedicated to placing doctors and patients at the center of care. The company was founded in 2010 and has since expanded to over 4500 employees serving eleven specialties. ModMed is headquartered in Florida, USA, with offices in Santiago, Chile; Berlin, Germany; and Hyderabad, India. Role Description This is a full-time hybrid role for a Senior Data Scientist 2 at ModMed India. The role involves day-to-day tasks related to data science, statistics, data analytics, data visualization, and data analysis. While based in Hyderabad, some work from home is acceptable. Key Responsibilities : Data Modeling and Analytics : Develop and implement machine learning models, algorithms, and statistical tools to process large volumes of healthcare data for predictive insights and optimization. Data Mining and Exploration : Analyze structured and unstructured data to discover trends, correlations, and patterns that can drive new product features or enhance existing offerings. Predictive Analytics : Build predictive models to anticipate patient needs, streamline operational workflows, and improve healthcare delivery. Research and Development : Keep abreast of the latest developments in machine learning, data science, and healthcare analytics to drive innovation and improvement in ModMed’s AI offerings. Skillset & Qualification: Technical Expertise: Proficient in NLP, Gen AI & LLM with Python, R, SQL, and data manipulation libraries (e.g., Pandas, NumPy, SciPy). Strong experience with machine learning libraries and frameworks (e.g., TensorFlow, Scikit-learn, PyTorch). Familiarity with big data platforms like Hadoop, Spark, or AWS/GCP. Experience working with healthcare data formats (HL7, FHIR) and privacy standards (HIPAA) is a plus. Machine Learning & Statistics : Expertise in building and deploying machine learning models, including classification, regression, and clustering techniques. Education : Bachelor’s or Master’s degree in Data Science, Computer Science, Mathematics, Statistics, or a related technical field. Experience : 5+ years of experience in data science, machine learning, or predictive modeling, preferably in healthcare or a similar data-rich domain. Problem Solving : Strong analytical skills with the ability to translate complex business problems into data-driven solutions. Communication : Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders. Preferred : Experience with healthcare-related analytics, including patient outcomes, clinical workflows, and operational efficiencies. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a motivated corporate Talent Acquisition / Recruiting Coordinator to join our recently established and growing Team in India! This is an exciting opportunity to help build our presence in India and work with a hyper-growth SaaS company that is truly Modernizing Medicine! We are hiring a Talent Acquisition Coordinator who is passionate about providing a high-quality candidate and hiring-team experiences. As our TA Coordinator, you excel at detail-oriented tasks and have experience with complex, dynamic calendar management and software systems. You are customer service-focused and thrive in a fast-paced environment where you can have a major impact on the future growth of ModMed. Your Role Work closely with a team of 5-6 recruiters to schedule candidate interviews with hiring teams. Deliver exceptional experiences through proactive, high-touch communication and drive. Proactively schedule phone, virtual, and on-site interviews between candidates and hiring managers and teams. Track candidates throughout the hiring process in our applicant tracking system (Greenhouse). Reduce time to hire by proactively connecting with candidates and the hiring team to move candidates through the selection process in a timely manner. Work seamlessly across multiple platforms to capture information and distribute that information to the hiring team (Recruiter, hiring managers, hiring team). Enhance and ensure an excellent candidate experience to include timely and professional communication throughout the interview process. Build and maintain good working relationships with hiring managers and team members. Participate in kickoff meetings for new open positions and subsequent regular status meetings. Participate in recruiting events and logistics. Maintain a high level of professionalism and confidentiality at all times. Skills & Requirements 2-5 years of relevant fast-paced, highly administrative experience; previous recruiting coordination experience is a strong plus. Must have a strong professional and customer service mindset and operate with a sense of urgency. Strong problem-solving skills. Excellent organizational and time management skills with the ability to handle multiple competing priorities. Excellent verbal and written communication skills. Ability to work in a fast-paced, team environment. Ability to identify and contribute to continuous process improvement. Detail-oriented and flexible. Tech-savvy. Represent the company to prospective candidates and the community in a way that aligns with our core values. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

Position Title: HR Generalist - Night Shift JOB SUMMARY: We are seeking a proactive and reliable HR Generalist to join our team and support overnight operations. This position plays a critical role in delivering human resources services during non-traditional hours, ensuring 24/7 coverage for our workforce. The ideal candidate will handle a broad range of HR functions including employee relations, compliance, onboarding, and support for staff and managers during the night shift. PRIMARY DUTIES/RESPONSIBILITIES: Serve as the primary HR contact during overnight hours for employees and supervisors. Provide guidance on HR policies, procedures, and employment law compliance. Address and document employee relations issues, escalating as needed. Support overnight onboarding, orientation, and offboarding processes. Coordinate with day-shift HR team to ensure continuity in employee support and issue resolution. Assist in safety incident reporting and overnight investigations in partnership with HR, Compliance and Security teams. Contribute to employee engagement initiatives tailored to night staff. Support conflict resolution and management of behavioral incidents in partnership with onsite supervisor/manager. JOB REQUIREMENTS/QUALIFICATIONS/PREFERRED QUALIFICATIONS Education Level: Bachelor’s in human resources, Business Administration, or related field (Or) SHRM-CP or PHR certification Related Experience / Qualifications: 3-4 years of HR generalist experience, preferably in a 24/7 operation or manufacturing/distribution environment. Knowledge of federal and state employment laws. Experience working overnight or in 24/7 environments. Qualifications / Competencies / Skills: Excellent interpersonal and conflict-resolution skills. Strong organizational and time management abilities. Ability to work independently and handle sensitive situations with discretion. Proficiency with HRIS systems and Microsoft Office Suite. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. Are you an experienced leader with exceptional operational aptitude and a strong network in Hyderabad? ModMed is looking for a Director of Operations to spearhead our efforts in our positive & growing Hyderabad office. In this position, you will be a key leader for our operations in India, overseeing both direct employees and vendors. You will focus on optimizing performance and ensuring seamless daily operations. You will manage and negotiate key vendor relationships, real estate, and facilities while aligning with our global teams to support headcount plans and strategic goals. Your role will also involve overseeing budgets, ensuring compliance with regulations, and playing a critical part in risk management and business continuity. If you have a strategic mindset, substantial operational experience, and a passion for driving growth and scale, this may be the opportunity for you. Join us in our mission to “modernize medicine”. Operational Management Provide strategic and tactical operational oversight of the site to ensure efficient operations Manage a team both directly and indirectly in the administration and support of site facilities. Performance Metrics Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making. Provide regular performance metrics updates to the local India Leadership Team Vendor Management Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors. Real Estate and Facilities Management Workforce/Capacity Planning: Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast Facility Management: Direct management of Office Managers, transportation services and on-site catering Facility Management: Manage relationships with real estate landlord, vendors, contractors etc for lease management and any managed service we engage with Facility Management: Budget oversight - manage budget for site operations, ensuring cost controls are in place Compliance And Risk Management Regulatory Compliance - In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable. Lead local Emergency Response and Business Continuity Risk Management: Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India Financial Oversight Manage the GCC's budget, ensuring financial objectives are met. Procurement Management Manage the procurement process for all India-specific procurements Experience Skills & Qualifications Master’s in Business Management Over 15 years of experience leading operations of software development organizations with 1000+ employees Deep ties with the local Hyderabad tech community, academia, vendors, and government ecosystem Extensive Experience working with the Leadership Team of reputed US Software Development Organizations Experience with the US Health Tech space would be an added advantage. Fluency in English, Telugu and Hindi Competencies Strategic Thinking Operational Excellence Leadership and People Management Financial Acumen Stakeholder Management Compliance and Risk Management Cultural Sensitivity ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. This role supports activities from Quote-to-Cash (QTC) in Salesforce, document and process management, ModMed GPT maintenance, and cross-functional taskforces. A strong focus will be on data integrity, contract workflows, and ensuring that tools and documentation are up-to-date to support internal teams in driving customer satisfaction, retention and experience in working with Salesforce and CPQ tools within a B2B SaaS organization. Key Responsibilities Quote-to-Cash Execution: Support contract changes such as downgrades, upsells, and license amendments via CPQ Process contract amendments for fee waivers, provider adds, and billing corrections Manage re-contracting workflows between parent and child accounts Ensure accurate setup of contracts to streamline revenue recognition Data Accuracy & System Support: Perform regular audits and clean-ups in Salesforce and CPQ Address and resolve CPQ error messages or support requests Maintain consistency of customer data across platforms (Salesforce, NetSuite) Knowledge Management: Maintain and update all SOPs and quick reference guides in DMS Support ModMed GPT maintenance by chunking and uploading SOP updates Operational Project Support: Participate in ad hoc initiatives such as Salesforce cleanup and client outreach Work cross-functionally to support taskforces and special CS projects Experience & Skills Requirements Bachelor’s degree required; healthcare or tech-related field preferred Minimum 3 years of experience in a Customer Success, Sales Ops, or Professional Services Ops role in a B2B SaaS company Strong knowledge of Salesforce, CPQ tools, and Quote-to-Cash processes (NetSuite knowledge is a plus) Experience in healthcare technology is highly desirable Exceptional attention to detail and organizational skills Excellent written and verbal communication in English Proficiency in documentation, knowledge management tools, and project collaboration platforms (e.g., Confluence, Jira, DMS) Ideal Traits Self-starter who thrives in a fast-paced, evolving environment Analytical thinker with a problem-solving mindset Collaborator with the ability to work across teams and functions Passion for process improvement and operational excellence ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Employee Relations Manager to join our India People Team. Employee Relations Manager will be responsible for managing local employee relations, including processes and procedures, to drive positive impacts on our workplace culture. The role will partner with the local People Team, US based Employee Relations Partner, Legal, Benefits, and Compliance teams to develop employee relations strategy, policy and practice. They will also ensure cross-functional investigations and any disciplinary processes are addressed promptly and impartially and in line with company values and applicable laws. Essential Duties And Responsibilities Partner in the design, implementation, and management of strategies and continuous improvement to employee relations framework and deliverables, including policies, procedures, and training. Manage and conduct local workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and violations of policies. Partner with local POSH committee as appropriate for any claims related to sexual harassment. Provide guidance and support to local People Team, People Business Partners and leaders in resolving conflicts and performance issues, recommending appropriate corrective actions, including disciplinary measures when necessary. Partner with the Legal team (external and internal) to navigate sensitive employee issues and investigations and provide support to the Legal and Litigation teams as needed, and represent the company before authorities when required Prepare comprehensive investigation reports with findings to include evaluation of any process gaps or practices that create legal risk in order to mitigate organizational liability. Maintain and protect accurate, confidential records regarding investigations. Collect, perform analysis of employment-related data such as turnover rates, exit interview data, and employee feedback to identify trends and areas of improvement. Create a proactive employee engagement model that improves risk mitigation through escalation standards, feedback expectations and ongoing training. Partner with Training & Development to provide training and educational programs to employees and management on HR policies, procedures and compliance matters. Continually monitor and maintain company policies and procedures while anticipating change, providing critical and timely input regarding consequences and implications of local law and best practices to all internal stakeholders. Research employee policy trends and practices at global and local levels and help align with legal requirements, our ModMed strategies, philosophies, and programs. Manage local policies, including creation and approval obtainment. Partner on appropriate communication plan and document storage. Experience And Skills Requirements 8+ years of Employee Relations experience conducting investigations in India - with strong understanding of local cultural norms. Graduate (Bachelor’s Degree) in Business Management with specialization in HR, preferable to have Post Graduate or Law Degree. Thorough understanding and application of internal and external HR principles, concepts, practices, and standards related to workplace harassment investigations . Ability to protect confidentiality and personal privacy while handling sensitive documents and records. Able to handle confidential information in a professional manner. Experience demonstrating effective consultation and influencing skills. Ability to build trust-based relationships at all levels. Successful experience with constructive confrontation, conflict resolution, and analysis (problem assessment, solution generation). Exceptional written and verbal communication skills. Ability to build strong working relationships across all levels of the organization, and ability to objectively coach cross-functional partners through complex issues. Ability to competently analyze and synthesize documents and data to make objective findings. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Customer Success Coordinator plays a critical role in supporting our Customer Success team by helping to deliver an outstanding client experience. You will work closely with Senior Customer Success Managers (CSMs) to ensure smooth execution of client deliverables, streamline internal communications, and support key customer-facing processes. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about customer satisfaction and operational excellence. Key Responsibilities Order Form Management: Accurately create and manage client order forms. Ensure all client needs are documented and routed appropriately for seamless execution. Client Engagement Support: Assist Senior CSMs in day-to-day client management. scheduling meetings, preparing agendas and reports, and responding to client inquiries. Project Coordination: Support client deliverables by tracking project timelines, collaborating with internal teams, and ensuring deadlines are met. Data Integrity: Maintain accurate and up-to-date client records in CRM tools such as ChurnZero and Salesforce. Reporting & Analytics: Generate routine reports on client activities, KPIs, and team progress. Share insights with CSMs and leadership. Renewal Coordination: Assist with renewal processes by building quotes in CPQ, tracking renewal timelines, and following up on key deliverables. QBR/ABR Preparation: Help pull relevant data and insights for quarterly and annual business reviews. Internal Collaboration: Follow up with internal teams to ensure client issues are addressed, and solutions are implemented in a timely manner. Process Improvement: Provide feedback and suggest improvements to tools, processes, and workflows to enhance customer experience and team efficiency. Required Skills & Qualifications Bachelor's degree preferred. 2-3 years of experience in customer success, project coordination, or administrative support, ideally in SaaS or technology environments. Proficiency with CRM systems (e.g., Salesforce, ChurnZero) and productivity tools (MS Office, Google Workspace). Strong written and verbal communication skills. Excellent attention to detail and organizational skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Proactive and collaborative mindset with a problem-solving approach. Demonstrated commitment to client satisfaction and internal team success ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The role of Knowledge Management Specialist Level 1 (KMS1) is to assist the Knowledge Services Department by providing support to our client base regarding our learning platforms. Essential Duties And Responsibilities Provide consistent, professional, and high-quality client support to our client base through an online support queue Communicate and collaborate across teams and departments to help resolve issues. Become proficient on the Knowledge Services learning platforms (ModMed® U and ModMed® Communities) to provide both client and internal support. Performs administrative duties in support of Knowledge Services projects and initiatives. Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed’s visual brand identity. Opportunities to support the creation of video and written educational content. Experience And Skills Requirements Entry level position; associate's degree preferred. Excellent spelling, grammar, and punctuation Moderate to high technical aptitude Excellent communication and interpersonal skills, both written and verbal. Ability to manage multiple tasks and prioritize as needed. Motivation to provide exceptional customer service. Expertise in evaluating, troubleshooting, and following up on customer issues. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The RCM Operations Project Manager is responsible for delivering business value through developing, planning, and managing a program of high-priority work initiatives. Primary functions include identifying opportunities for new workflows based on product changes, standard operating procedures (SOPs), and/or healthcare industry changes; collaborating with internal stakeholders to assist in the creation of new processes and workflows; overseeing beta processes as necessary; providing education to internal and partner teams on workflow and process changes. The RCM Operations Project Manager takes a process-oriented and results-focused approach in collaborating with internal ModMed staff and Global Services Teams on software modifications/enhancements, product questions, and BOOST processes, working with various departments to ensure information is relayed appropriately.Essential Duties and Responsibilities Develop, plan, and manage a program of high-priority work initiatives within BOOST including projects that are cross-functional and/or enterprise-wide. Perform project management of the high-priority work initiatives documented in a road map. Act as change agent to foster a customer centric quality culture throughout the organization and drive measurable business process improvements. Responsible for all aspects of the development/implementation of projects, focused on the delivery of a process or service from the design process through a finished state for internal/external customers. Interface with all areas affected by the project which may include internal departments in Operations, Client Success, Product, senior level executives, as well as Global Service vendors. Assess RCM workflow and process issues and develop resolutions to meet productivity, quality, and client success. Develop detailed work plans, schedules, project timelines, project estimates, resource plans, budgets, and status reports. Oversee and coordinate all aspects of a project, including high-profile, complex projects. Conduct project meetings and be responsible for meeting expected deliverables and timelines. Work together with Global Vendor Liaison to manage the integration of vendor tasks while tracking and reviewing deliverables. May provide project management guidance to the project team. Plan and direct schedules as well as project budgets. Monitor the product/program/project from initiation through delivery, interfacing with (internal) customers on all matters. Recommend and take action to direct the analysis of and solution to problems. Lead, coordinate, and facilitate client and internal meetings concerning project activities. Perform other duties as assigned. Experience And Skills Requirements Four to five years of relevant experience preferred or equivalent combination of experience and education Experience with healthcare revenue cycle and medical billing operations is require PMP certification preferred Knowledge of and experience with RCM workflows and processes Excellent communication; teamwork; extraordinary high level of attention to detail Experience managing vendor relationships or offshore relationships is a plus An intelligent and articulate individual who can relate to people at all levels of an organization and possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus Ability to lead a cross-functional project team and work with peers in a team effort Demonstrated ability to manage multiple priorities and deadlines A well-organized and self-directed individual who is able to work with minimal supervision Capability to efficiently complete tasks in a fast-paced environment Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The RCM Operations Project Manager is responsible for delivering business value through developing, planning, and managing a program of high-priority work initiatives. Primary functions include identifying opportunities for new workflows based on product changes, standard operating procedures (SOPs), and/or healthcare industry changes; collaborating with internal stakeholders to assist in the creation of new processes and workflows; overseeing beta processes as necessary; providing education to internal and partner teams on workflow and process changes. The RCM Operations Project Manager takes a process-oriented and results-focused approach in collaborating with internal ModMed staff and Global Services Teams on software modifications/enhancements, product questions, and BOOST processes, working with various departments to ensure information is relayed appropriately.Essential Duties and Responsibilities Develop, plan, and manage a program of high-priority work initiatives within BOOST including projects that are cross-functional and/or enterprise-wide. Perform project management of the high-priority work initiatives documented in a road map. Act as change agent to foster a customer centric quality culture throughout the organization and drive measurable business process improvements. Responsible for all aspects of the development/implementation of projects, focused on the delivery of a process or service from the design process through a finished state for internal/external customers. Interface with all areas affected by the project which may include internal departments in Operations, Client Success, Product, senior level executives, as well as Global Service vendors. Assess RCM workflow and process issues and develop resolutions to meet productivity, quality, and client success. Develop detailed work plans, schedules, project timelines, project estimates, resource plans, budgets, and status reports. Oversee and coordinate all aspects of a project, including high-profile, complex projects. Conduct project meetings and be responsible for meeting expected deliverables and timelines. Work together with Global Vendor Liaison to manage the integration of vendor tasks while tracking and reviewing deliverables. May provide project management guidance to the project team. Plan and direct schedules as well as project budgets. Monitor the product/program/project from initiation through delivery, interfacing with (internal) customers on all matters. Recommend and take action to direct the analysis of and solution to problems. Lead, coordinate, and facilitate client and internal meetings concerning project activities. Perform other duties as assigned. Experience And Skills Requirements Four to five years of relevant experience preferred or equivalent combination of experience and education Experience with healthcare revenue cycle and medical billing operations is require PMP certification preferred Knowledge of and experience with RCM workflows and processes Excellent communication; teamwork; extraordinary high level of attention to detail Experience managing vendor relationships or offshore relationships is a plus An intelligent and articulate individual who can relate to people at all levels of an organization and possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus Ability to lead a cross-functional project team and work with peers in a team effort Demonstrated ability to manage multiple priorities and deadlines A well-organized and self-directed individual who is able to work with minimal supervision Capability to efficiently complete tasks in a fast-paced environment Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. RCM AR Manager (AR Manager) is a go-to position for the India Operations Team, working closely with onshore teams leading the “One Team” culture essential to success. The manager will be responsible for building, mentoring and leading the team to ensure day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards. This position will report to the AVP of Global Operations for BOOST India . If you are experienced and passionate about RCM quality and process improvement, are a people-first leader, and want to help build our India team from the ground up, please apply! Essential Duties And Responsibilities Build and develop a highly knowledgeable and motivated RCM AR team to ensure high-quality, timely service delivery. Bring hands on RCM knowledge with a focus on avoiding the denials and resolving the AR in a highly productive environment Collaborate and communicate with teams across multiple geographical locations to resolve RCM escalations and other RCM business challenges while ensuring ModMed’s billing and compliance processes and Standard Operating Procedures (SOPs) are followed. Maintain visibility into the team’s projects and provide guidance on RCM best practices to educate team members, improve efficiencies and provide deliverables in a timely manner. Work closely with the Quality and Training Teams to drive first-rate RCM performance. Manage the distribution of resources and overall productivity of the team. Monitor and track all issues raised by teams and ensure they are resolved within defined timelines. Provide industry best practice advice and guidance to process improvement and standardization initiatives. Function as a key stakeholder and leader in these meetings and discussions. Review the Practice KPI Trends and ensure that the team identifies and resolves issues promptly and thoroughly. Participate and provide guidance in client escalation discussions. Should be able to adapt to a highly automated work environment, bring new ideas to implement technology driven solutions to improve efficiency . Inform leadership and other key stakeholders across the organization of critical findings impacting RCM performance and recommend solutions to improve outcomes. Promote an open-door policy with the team, demonstrating an available, hands-on leadership style. Closely monitor new client implementations to identify any challenges while simultaneously working with onshore and offshore teams to ensure required knowledge is shared across teams. Work with onshore coordinators to resolve any open issues impacting performance and quality. Perform additional projects and job duties as assigned. Education Requirements Bachelor’s degree, preferably in Human Science / Commerce/ Business Administration Experience And Skills Requirements Project Management, Six Sigma and other related Certifications preferred Previous experience as a Quality and Process Improvement champion and people leader required. Being hands on with Data Analytics and automation tools and technologies driven by AI 12- 15 years of relevant working experience in core Provider RCM, of which at least 5 years was at a manager l Level leading a Delivery Team of approximately 100 FTEs deployed across various functions; related certification preferred. Extensive hands-knowledge of all the workflows and best practices across functions within Physician RCM. Prior experience working with multiple teams across geographies in a professional setting; experience managing a start-up operation is a plus. Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed’s culture. Able to work during India night shift - this position requires working closely with onshore / offshore teams Should be able to relocate to Hyderabad and willing to work full time from the Hyderabad office. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. Position Overview As a Product Owner, you will play a crucial role in translating various requirements into actionable product features for our Practice Management software development teams. You will work collaboratively with cross-functional stakeholders to analyze, document, and refine high-level requirements, ensuring they are well-defined for engineering teams to implement. This role offers an exciting opportunity to learn and grow within the healthcare software space and leverage your practice management and medical billing knowledge to enhance our innovative Practice Management software. You will also engage with our Agile processes, contributing to various ceremonies and maintaining a strong focus on defining stories. Key Responsibilities Collaborate with product managers, engineers, QA teams, internal stakeholders, and customers to create business requirements for features, using data to drive your decision-making. Convert requirements into clearly defined and detailed user stories and own them throughout their lifecycle, ensuring clarity in scope, technical feasibility, and acceptance criteria. Participate in SAFe Agile ceremonies, including backlog refinement, planning, and daily stand-ups to ensure maintaining alignment between product and engineering teams. Define/document JIRA epics to drive delivery against requirements and track/manage the delivery of key capabilities and features. Triage and classify bugs to ensure effective prioritization and resolution. Perform testing to certify solutions before their release. Conduct detailed research into enhancement ideas, including statistical sampling, client and stakeholder interviews, market research, etc. Work with cross-functional teams for software release management and rollout of release documentation. Manage projects for alphas/betas. Required Skills & Qualifications 5+ years of Healthcare tech experience creating functional requirements in the form of use cases/user stories, business processes, and technology requirements. Working knowledge of healthcare or healthcare technology is strongly preferred. Knowledge of medical billing and experience using practice management software is required. Experience with EMR/EHR software will make you stand out. Strong comprehension & analytical skills with keen attention to organizational, written detail & problem-solving skills. Confidence in their analysis and comfort in advocating for their decisions, thus ensuring feature accuracy and appropriate prioritization. The capability of managing multiple priorities and deadlines, while being well-organized, self-directed, and able to work with minimal supervision. The ability to collaborate, actively listen, and independently drive meetings with stakeholders as well as various departments and roles within the organization including software engineering, product management, UX team, and customers. Familiarity with tools like Jira & Confluence, as well as a strong working knowledge of Google Suite. Familiarity with Agile methodologies (e.g., SAFe) is a plus. Acting as an agent of change to foster a customer-centric quality culture throughout the organization and drive measurable improvements through enhancements and automation. Experience working with teammates based across multiple countries and time zones. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements Bachelor’s Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. As Senior Onboarding Specialist on our global Learning & Development (L&D) team, you'll play a critical role in shaping the new hire experience for Modernizers in our Hyderabad office. You will orchestrate a seamless and engaging onboarding journey for ModMed India, responsible for leading live instructor-led onboarding, assigning on-demand eLearning, and providing ongoing new hire support. If you're a highly organized, detail-oriented professional passionate about creating impactful onboarding experiences, we encourage you to apply. Key Responsibilities Facilitation and New Hire Communication: Act as the primary facilitator of all live instructor-led onboarding sessions for our ModMed India office. Coordinate and manage communication with new hires, setting expectations for their first week. Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns promptly and effectively. Drive new hire check-ins up to 12 months after onboarding. Content Design And Content Ownership Design new onboarding materials as necessary in partnership with the US-based Onboarding Specialist. Update and maintain onboarding materials, ensuring they are accurate and reflect ModMed culture. Onboarding Program Management Coordinate and manage the onboarding schedule. Coordinate SMEs and guest speakers for all onboarding sessions. Oversee the enrollment and new hire completion of mandatory eLearning (LMS) courses. Collaborate with People Operations and Corporate IT to manage onboarding workflows and necessary provisioning. Keep People Leaders updated on onboarding content and new hire onboarding schedules. Monitor and identify areas for improvement and implement changes as needed. Qualifications Bachelor's degree in Communications, Human Resources, Organizational Development, or related field. Minimum 7 years of professional experience, at least 3 years supporting onboarding or talent development. Must be able to demonstrate a mastery of live facilitation, virtual facilitation, and virtual meeting tools, preferably Google Meet. Proven experience in navigating an enterprise Learning Management System (LMS), preferably Docebo. Experience with eLearning content development and design tools such as Articulate, Canva, and Vyond. Strong understanding of adult learning principles and modern instructional design methodologies. Experience using Slack and the Google Suite, including Docs, Slides, Sheets, and Forms. Gemini is a plus. Excellent project management, organizational, and communication skills are a must-have. Preferred Skills Experience with global teams and cross-cultural collaboration. Certification in HR or Talent Development (e.g., SHRM, ATD). ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed is hiring a driven Corporate IT Support Specialist to provide IT support to our growing team. IT support for a technology company is a big task and you are the go-to person for computer hardware and software needs, providing front line user support for all internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the user experience by contributing to longer-term projects and documentation efforts. You are comfortable problem solving with multiple operating systems and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You're a fast learner and great communicator who can support the IT needs of onsite and remote employees with varying technical backgrounds. This is a great opportunity to join an exceptional, fast-paced, positive and technology driven organization. The Role Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible. Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team. Answer IT related questions, provide advice and training to users. Maintain user training manuals and procedures. Log support requests for continued problem resolution and tracking. Maintain one-to-one contact with users throughout the lifecycle of an incident or request. Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience. Skills & Requirements Bachelor’s Degree in MIS, Computer Science or technical related field, required. CompTIA A+ and CompTIA Network+ certifications, preferred. Previous work experience in a corporate environment is preferred. Experience supporting Apple, Linux, Windows and BYOD environments. Experience supporting LAN/WAN networking and mobile computing environments. Strong knowledge of one or more in each category: SaaS platforms: G Suite, Zendesk, etc. SSO technologies: LDAP, AD, Okta, etc. Scripting languages: Bash, Python, etc. Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc. Extremely strong customer service, organizational, prioritization, multitasking and communication skills. A willingness to be flexible and adaptable to changing priorities and schedules. Be available for an On-Call rotational schedule that spans a week at a time. 6+ years of experience. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Director AR position is to ramp up the AR Operations at MMI. It is important to seamlessly transition the AR work from Global Partners and improve the outcome continuously through best practices, Automation and people management. A strong AR Team at all levels is to be hired so that Quality and productivity of the operations match to the best in class standards. Primary Duties/Responsibilities List the primary duties/responsibilities in order of importance (from most to least) Include the percentage of time spent or required for each activity For each primary duty or responsibility, describe how it is accomplished List the duties that account for more than 5 percent of time or are critical to the successful performance of the job The duties and responsibilities should clearly describe why the job is different from other jobs in the same family in terms of complexity of the work performed or the character of the work Build and execute a strategy to ensure ○ Front end processes are well defined in a way so that Claims are paid by payers in full and wherever possible, AR balances can be avoided ○ Claims with balances are being worked within the expected time frame . Teams are designed in a way so that despite any spikes, backlog is maintained in permissible limits. ○ AR operations are planned based on DDIE ( Discover- Design- Implement- Execute) basis at a practice level ○ Bring ownership to Practice AR and work with relevant Teams to ensure that AR at practice level is resolved timely wherever possible ○ Practice KPIs are being monitored very closely to have a practice level focus 25% Continuously improve the Quality and productivity of the deliverables by identifying the automation opportunities which can be implemented inside and out of the PM. Drive the initiatives to plan and implement the CHANGE through improved workflows, decision trees, tech updates. 15% Will work closely with other Modmed Teams across geographies to develop world class practices. Collaboration and coordination within the AR Teams and other Modmed Teams is key to having a successful AR model. 10% Participate and contribute in Client Escalation discussions to improve retention for issues where a focused plan at Client level to be implemented. 5% Work with Quality and Training Team to ensure AR Teams are equipped with the required knowledge at a vertical and practice level . Director of AR will ensure that Teams are focused. 10% Director of AR will ensure that Teams are always meeting the expected Quality standards through focused audits and Quality Awareness programs. 10% Ensure that the best available workforce is timely hired which is compatible to the Modmed requirements from knowledge and cultural aspects. They will drive the hiring while working closely with the TA Teams so that capacity ramp up is executed as planned. 15% They will maintain high employee satisfaction while building strong relationships with Teams at all levels to make sure that employee attrition is always controlled with10% ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. We are seeking a Software Engineer 2 - Java to join our Engineering team in India and help with the design, development and evolution of ModMed's Integrations and Interoperability Healthcare offerings. The Role Write correct and clean code, following stated best practices and rarely making the same mistake twice. Participate in technical design decisions with guidance. Focus on attaining expertise in one or more areas of the codebase. Self-sufficient in at least one area of the codebase with a high-level understanding of other components. Provide support for your area including components you may not be familiar with. Give timely, helpful feedback to peers and managers. Communicate assumptions and get clarification on tasks to minimize the need for rework. Solicit feedback from others and eager to find ways to improve. Understand how your work fits into the larger project and identify issues with requirements Capable of prioritizing and completing complex tasks with guidance as part of a team Make steady progress without the need for constant feedback from more senior engineers and know when to ask for help if blocked Skills & Requirements Bachelors degree preferred. 3-5 years of Java/J2EE development experience. Strong Java/J2EE object-oriented design and development skills. Solid understanding of Web Standards (XML, Web Services (WS*, REST). SQL proficiency (MySQL experience is preferred). Familiar with JSP. Experience in front end technologies like angular,HTML,CSS,jquery,Javascript Strong communication skills. Strong problem-solving skills, adaptable, proactive and willing to take ownership. Strong commitment to quality, architecture, and documentation. Experience with Agile methodologies or related iterative development processes is a plus. Demonstrated use and knowledge of design patterns is a plus. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. Position Overview As a Technical Product Owner, you will play a crucial role in translating various regulatory and compliance (RaC) requirements into actionable product features for our software development teams. You will collaborate with cross-functional stakeholders to analyze, document, and refine high-level requirements, ensuring they are well-defined for engineering teams to implement. This role offers an exciting opportunity to learn and grow within the healthcare software space, particularly in understanding how regulatory guidelines impact software design and development. You will also engage with our Agile processes, contributing to various ceremonies and maintaining a strong focus on defining stories. Key Responsibilities Collaborate with product managers, engineers, QA teams, and other stakeholders to analyze high-level regulatory and compliance requirements for mandated features, as well as maintenance for our existing RaC & RaC-adjacent features. Convert requirements into clearly-defined & detailed user stories & own them through their lifecycle, ensuring clarity in scope, technical feasibility, and acceptance criteria. Participate in SAFe Agile ceremonies, including backlog refinement, planning, and daily stand-ups to ensure maintaining alignment between product and engineering teams Define/document JIRA Epics and stories to drive delivery against requirements as well as track/manage delivery of key capabilities or features. Continued maintenance of your personal RaC knowledge base with participation in webinars, workshops, and other learning tools to support product decisions. Required Skills & Qualifications The ideal candidate will possess/illustrate: 3+ years of Healthcare IT/tech experience. Working knowledge of healthcare, healthcare technology, or compliance is strongly preferred. Experience supporting Regulatory and compliance (RaC) initiatives such as 21st Century Cures, Quality (MIPS/MVP) Program and/or HTI-1 initiatives would make you stand out. Experience with the ModMed EMA product is a plus. Strong comprehension & analytical skills with a keen attention to organizational, written detail & problem-solving skills. Confidence in their analysis and decisions and be comfortable speaking up/out to advocate for their decisions and thus drive feature accuracy. The ability to collaborate & independently drive meetings with external stakeholders as well as various departments and roles within the organization including software engineering, product management, legal, UX team. Familiarity with Agile methodologies (e.g., SAFe) is a plus. Familiarity with tools like Jira & Confluence, as well as a strong working knowledge of Google Suite. Experience working with teammates based across multiple countries and time zones. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. The Accounts Receivable Analyst is a key position within the ModMed India Operations. Analysts will be assigned to a group of practices under one or multiple specialties and are responsible for taking the appropriate actions to resolve claims with insurance balances that have no response or are being denied. Analysts will report to the RCM AR Lead. Your Role Responsible for working assigned claims and running reports to identify claims that require a follow-up and resolve the denial by taking appropriate action as per Modmed guidelines. Ensuring timely follow up to save claims from getting written off due to untimely following up. Work on Contractual adjustments and write-off projects. Analyze previous notes and actions taken on claims; take the correct action on claims not handled correctly previously and bring that to the knowledge of the Quality Team. Identify opportunities to improve follow up process and recommend changes to be added/removed in the Practice Instructions or SOPs with any recent changes at the Payer end. Attend trainings to learn new updates, technologies, and techniques; enhancing knowledge of various scenarios and keeping abreast with the new updates is an important requirement for this role. Continuously self-audit to ensure quality standards are met. Review claim thoroughly and explore all possibilities to get claim resolved prior to assigning claims to any other Modmed or client buckets. Perform additional tasks or project work as assigned. Skills & Requirements 2+ years of experience as AR Follow-ups (Voice) in Physician RCM is a must Sound knowledge of working on Billing scrubbers and CH/Payer Rejections Understanding of other related functions in the RCM is required Proven experience of good Cash collected/Resolution rate Strong knowledge of Commercial & Federal payers, basic Coding concepts & CARC codes Knowledge of working and resolving Auto, WC , IPAs etc. is required Expert in listening and resolving problems Ability to interact positively with team members, peer groups, and seniors Being proficient in delivering a high-quality outcome is a must Capable of grasping new concepts quickly; Able to comprehend various training aids and process documentation Excellent written and verbal communication skills Strong knowledge of HIPAA guidelines Abide by the organizations’ information security policy and protect the confidentiality, integrity, and availability of all information assets Willing to work from the office in India night shift (5:30PM to 2:30AM). Work from office ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. Show more Show less