MProfit is a rapidly growing fintech company, backed & funded by Rainmatter (an initiative by Zerodha) and other reputed investors. With an aim to automate multi-asset investment tracking & reporting, MProfit provides wealth-tech solutions to Indian investors and financial advisors. A powerful data insights platform, MProfit enables investors & wealth professionals to track all their investments in one place. MProfit’s data aggregation capabilities are cutting-edge, supporting import of data from 700+ financial institutions! Today, MProfit is a leader in the wealth-tech ecosystem with customers in 300+ cities. We are rapidly expanding our amazing team and have promising new products, features & partnerships planned for the immediate future. We are looking for Front-End Developers to work on building the next generation of products at MProfit. Position Summary: This role is for a Senior Front-End Developer The ideal candidate is someone who has built web & mobile apps using modern frameworks such as React and React Native Position Responsibilities: You will build the front-end web & mobile apps for new and existing products at MProfit You will work within a growing team of backend and frontend developers Required Qualifications: Bachelor’s/Master’s degree in Computer Science or equivalent combination of technical education and work experience 3+ years experience as a front-end developer Hands on experience with React and React Native Experience with Typescript, HTML, CSS Familiarity with browser testing and debugging In-depth understanding of the entire web development process (design, development and deployment) Experience with Git required Familiarity with Material UI, Flexbox Knowledge of SEO principles Strong communication skills, written and oral, and the ability to communicate effectively with other developers Show more Show less

Position Overview: As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions. You will independently manage the end-to-end ticket management process: ticket assignment, closure, responses, and issue resolution. Key Responsibilities: 1. End-to-End Ticket Management: ● Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. ● Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). ● Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. 2. Cross-Functional Collaboration: ● Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. ● Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making. 3. Responding to Customer Inquiries: ● Monitor and manage the support email inbox. ● Respond promptly to customer inquiries, requests, and complaints via email. ● Provide accurate, clear, and helpful information to address customer concerns and resolve issues. 4. Handling Customer Feedback: ● Acknowledge and address customer feedback, suggestions, and complaints received via email. ● Document and categorize customer feedback for analysis and reporting purposes. ● Advocate for customer needs and contribute insights for product or service improvements based on feedback trends. 5. Maintaining Communication Standards: ● Adhere to company communication guidelines and standards for email correspondence. ● Ensure professional and courteous language in all interactions with customers. ● Manage email communication volume effectively to maintain response time targets and customer satisfaction. 6. Issue Resolution: ● Respond promptly to customer inquiries and complaints, demonstrating empathy, patience, and a commitment to finding solutions that exceed expectations. ● Escalate complex issues to appropriate stakeholders while maintaining ownership and accountability for timely resolution. ● Document all interactions and resolutions in our helpdesk ticketing systems to maintain accurate records and facilitate knowledge sharing within the organisation Qualifications: ● Bachelor's degree in a relevant field or equivalent work experience. ● 3+ years of experience in a non-voice (email preferred) customer support role. ● Strong understanding of financial technology and SaaS platforms. ● In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (Would be a plus) ● Exceptional written communication skills in English. ● Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset. ● Proficiency in setting up, using, and managing help-desk software and ticketing systems like Freshdesk, Zendesk, Zoho Desk etc. ● Strong organizational and time management skill Show more Show less

Position Overview: We are seeking a detail-oriented and proactive Accounts Executive with 1-2 years of experience to join our finance team. The ideal candidate will be responsible for managing day-to-day accounting tasks, maintaining financial records, ensuring compliance, and supporting month-end and year-end close processes. Key responsibilities: Accounting & Bookkeeping: Maintain accurate books of accounts using Tally ERP or Tally Prime. Handle day-to-day accounting transactions including sales, purchases, expenses, bank entries, and journal vouchers. Reconcile bank statements and ledger accounts. GST Compliance: Prepare and file GST returns (GSTR-1, GSTR-3B, GSTR-9). Manage input tax credit reconciliation and ensure timely filing. Stay updated with changes in GST laws and implement necessary changes. TDS Management: Deduct and deposit TDS as per statutory requirements. Prepare and file TDS returns (Form 24Q, 26Q, etc.). Generate Form 16 and Form 16A. Other Duties: Support internal and external audits. Maintain documentation for statutory compliance. Assist in preparation of financial statements and MIS reports. Conducting board meetings Record and maintain accurate minutes of board meetings Qualifications: Education: B.Com / M.Com or equivalent in Accounting or Finance. Experience: Minimum 1 year of relevant work experience in accounting and compliance. Technical Skills: Proficient in Tally ERP / Tally Prime , Good knowledge of GST , TDS , and MS Excel – intermediate to advanced level. Strong written and verbal communication skills. Proven ability to work effectively in a team oriented environment. Show more Show less