Learning Management System Administrator

Company Overview

J.B. Poindexter & Co., Inc. (JBPCO)

JB Poindexter (India) Private Limited

Position Overview:

The LMS Administrator leads the administration, configuration, continuous improvement, and optimization of the organization’s Learning Module within Dayforce (Learning Management System (LMS)). This role ensures that the LMS drives enterprise-wide learning initiatives efficiently, ensures compliance, enhances the employee learning experience, and aligns with the organization’s talent and development strategy. The ideal candidate is detail-oriented, tech-savvy, and passionate about leveraging data and systems to drive learning impact across a complex, mid-sized organization. The individual in this role will be a part of the HR Shared Services Team, report directly to the Manager HRSS and matrix into the LMS Administrator.

Duties/Responsibilities:

System Administration & Configuration:

• Manage the day-to-day operations of the LMS, ensuring optimal system performance, security, and user experience.
• Configure and maintain system settings, user permissions, learning paths, notifications, and integrations within the HRIS and other enterprise platforms.
• Troubleshoot and resolve technical issues in collaboration with internal IT and the LMS vendor.
• Oversee version upgrades, testing, and deployment of new features or modules.
• Lead the LMS governance council to ensure optimization of the system and reduce duplication.
• Partner with teams to build calendar of offerings, including calendar invites, pre-work, follow up content, and evaluations.

Content Management:

• Create, assign, and update curriculum at the enterprise and business until level as needed.
• Upload, organize, and maintain learning content (eLearning modules, videos, documents, assessments, etc.) within the LMS.
• Ensure content is properly categorized, accessible, and aligned with learning programs and compliance requirements.
• Build and manage course enrollments, assignments, and certification tracking.
• Create learning paths and assign based on job role and needs.
• Create quizzes and/or learning acknowledgements that are linked to assigned learning.
• Create learning paths within 3rd party content provider platform.
• Research and recommend learning from 3rd party content provider.

Customer Focus & User Experience:

• Serve as the primary point of contact for LMS-related inquiries from learners, managers, and facilitators.
• Develop and deliver LMS training and guidance materials to improve system adoption.
• Partner with training teams and learning leaders to optimize the learner journey and interface design.

Data, Reporting & Analytics:

• Create and manage reports and dashboards to track learner completion and exception reports, compliance, and effectiveness.
• Provide data-driven insights to drive decision-making and demonstrate ROI of learning initiatives.
• Ensure accuracy and integrity of learning records across integrated systems.
• Governance & Continuous Improvement:
• Establish and maintain LMS governance protocols, ensuring data quality, standardization, and compliance with organizational policies.
• Monitor emerging LMS trends, tools, and technologies to recommend enhancements.
• Partner cross-functionally with HR, IT, and business leaders to align the LMS with strategic learning goals.
• Perform other duties as needed.

Required Skills/Abilities:

• Bachelor’s degree in Instructional Design, Adult Learning, Education, Human Resources, or a related field.
• A minimum of 5 years of experience in learning administration.
• A minimum of years of experience administering a corporate LMS (e.g., Cornerstone, Workday Learning, SuccessFactors, Docebo, Moodle, etc.).
• Strong understanding of SCORM, xAPI, AICC, and content publishing standards.
• Experience with HRIS/LMS integrations and data management.
• Proficiency with Microsoft Excel, Power BI and/or reporting tools for data analysis.
• Excellent communication, problem-solving, and stakeholder management skills.
• Experience in creating curriculum and/or learning paths in virtual platform.
• Able to manage multiple projects, prioritization, and organizational skills.
• Effective communication, writing, and presentation skills.
• Attention to detail and the ability to meet deadlines.
• Able to work independently and within a team.

Preferred:

• Experience supporting an organization with 5,000+ employees.
• Familiarity with learning technologies ecosystem (LXP, content curation tools, analytics platforms).
• Project management experience or certification (PMP, CAPM, or similar).
• Application of adult learning principles, instructional design models (e.g., ADDIE), and learning evaluation techniques (e.g., Kirkpatrick, Brinkerhoff Models).
• Competencies
• Continuous Improvement and Innovation – The leadership standard focuses on building better business processes to provide innovative goods and services to customers that increase quality and reduce waste. Continuous improvement is one of the tools that underpin the philosophies of lean operations.
• Building Talent and Teams –Focuses on how teams and individuals thrive and grow through open and honest communication with a clearly stated purpose.
• Customer Focus - The consistent ability to exceed our internal and or external customer's expectations. This involves committing to learning what our customers' needs and wants are and developing action plans that implement customer-friendly solutions and added value.
• Accountable and Responsible – Team member’s accountability and responsibility to take proper action in everything. It requires a commitment to align and support our strategic goals, core values, and ethical standards.
• Safe & Healthy Living – Supporting, improving, maintaining, and enhancing safety and health. It requires that one has the capacity to make safe and healthy decisions in all aspects of life. Such a culture is reflected in the organizational systems, Human Resource practices, and training programs.

Code of Ethics:

JB Poindexter (India) Private Limited