Information Technology Manager

Overview:

Summary:

The IT Manager is responsible for the management of a team and the architecture, design, planning, implementation, availability, security, and ongoing support of the IT infrastructure. This includes but is not limited to cloud, networking, telephony, connectivity, compute, storage, disaster recovery, mobile devices, and SaaS/PaaS integrations. This position reports to the Head of IT and the right candidate will possess a combination of very strong technical competencies, strong business acumen, excellent communication skills, planning skills, and a proven track record leading high-performance teams.

RESPONSIBILITIES

Flexibility to work in US shift is essential.

• Under direction of the Head of IT, define IT Infrastructure strategy, architecture and standards including voice and data network, systems and storage, systems management, virtual server technology, Video Conferencing, SSO, MFA, Web Sites, SharePoint, Active Directory, and cloud computing to ensure effective operations.
• Manage and secure the organization’s digital workplace using Microsoft 365 and Intune by enabling secure communication and collaboration (Teams, Exchange, SharePoint) while enforcing device compliance, application deployment, and data protection policies across all endpoints.
• Ensure high availability and reliability of call center infrastructure, including telephony systems (VoIP), CRM integrations, workforce management tools, and real-time monitoring dashboards, to minimize downtime and maintain service quality.
• Oversee the monitoring, maintenance, upgrade, and administration of all IT systems, including network infrastructure, servers, storage, databases, desktops / laptops, and peripherals to achieve availability, performance, and security objectives.
• Ensure a stable and highly available enterprise computing environment, including effective customer communications, problem solving, root cause analysis, and remediation.
• Develop and execute standard operating processes and automation, including vulnerability management program, hardware refresh strategy, service request & change management processes.
• Drive initiatives to reduce manual effort through automation and process improvement.
• Oversee IT operations and supervise current IT staff who provide technical support to team members across the company on a variety of software, hardware, and networking issues.
• Train and mentor infrastructure team to ensure the reliability, availability, and security of our computing environment, while promoting individual growth and career development.
• Oversee and collaborate with security vendors and business stakeholders to ensure the security of our infrastructure.
• Remain current with emerging technology and its applicability to our business.
• Maintain good relationships with internal and external stakeholders.
• Identify, track, and manage technology platform risks and issues. Serves as escalation point to resolve technology issues, formulate contingency plans, and communicate status to leadership.
• Interface with application teams to ensure application availability and data integrity.
• Define and communicate project milestones, service level agreements and resource allocation to IT leadership team, department leads, support staff, and end users.
• Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Analyze IT infrastructure and system performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversee and ensure compliance for security and privacy regulations of systems, networks, and enterprise information.

Requirements

• Bachelor’s degree in information technology, Computer Science, or Related Field.
• 10+ years’ experience in a combination of systems administration, networking, security, and risk management for corporate and remote offices.
• 3+ years’ experience as a manager of technology infrastructure and security demonstrating increasing levels of responsibility.
• Expertise in MS Azure cloud environments.
• Experience as SharePoint Administrator preferred.
• Extensive experience working in a team-oriented, collaborative environment.
• Strong people management skills.
• Proven experience in IT infrastructure strategic planning and development and policy development.
• Experience and knowledge of project management principles, including ownership of project scope, scheduling, resources, risk, and issue management.
• Willingness to work flexible hours, including nights, weekends, and holidays, as required
• Preferred experience in multifamily industry.