Customer Service Representative (Spanish)

Job Description

Overview: Enhancor is a customer service firm specializing in outsourced accounting, regulatory compliance, information technology, and financial services for real estate and property management companies based in the U.S. With offices in New York and Pune, Enhancor provides 24/7, around-the-clock resources to its clients. The Enhancor team has experience interfacing with some of the largest property managers in the world, providing services to multi-family operators, including those with more than $7 billion in real estate assets. Summary: We are seeking individuals who know Spanish and can engage with callers by listening with empathy, communicating effectively, and capturing accurate information while following our client’s scripts, protocols, and processes. Customer Service Representatives at Enhancor provide friendly, professional, and comprehensive support to our clients' customers. As this position requires extensive documentation and notation for high-level corporate clients, so keeping that in mind we are providing 24-hour support 365 days a year working in rotational shifts. Therefore, we can offer our team members flexible work hours around the clock! You’ll uncover challenges that enliven you as you grow professionally and explore career opportunities based on your interests and abilities. If you are looking for a stable career, join us! Duties & Responsibilities: · Flexibility to work during the US and rotational shift is essential. · Message intake & dispersal. · Providing support through voice, chat, or calls. · Scheduling & appointment setting. · Order intake. · Opening trouble tickets. · Email response. · Monitoring system alerts. · Immediate notification of emergent issues and more. · After Hours Emergency Call Handling. · Complaints and Escalation Handling. Qualifications & Skills: · Looking for someone having 0.6 months to 4 years of relevant experience . · Should know Spanish. · A welcoming voice with an upbeat tone. · Typing speed must be over 25 WPM. A test will be administered. · Excellent customer service and computer literacy skills. · Excellent command of grammar and spelling must be adept at paying attention to detail. · Flexible, a team player with exceptional verbal and communication expertise. · Computer skills in a Windows-based environment. · Must be available to work a weekend day (Sat or Sun each week). · Training will last approximately one week. In your second week, you will move to your new set schedule. · Good attendance & schedule adherence following. Show more Show less