2940 Conflict Resolution Jobs - Page 13

Role Description The Capacity & Event Management Governance Analyst role is part of the Capacity, Availability & Event Governance Function within Operations Management, TDI. It plays an integral part in maintaining the stability of the banks IT environment by providing procedures and establishing controls that: Ensures critical services conduct assessment of current capabilities, forecasting of future needs based on business requirements, analysis of business impacts, and assessment of risk to plan and implement actions to meet the identified capacity requirements. Ensures KPIs are reported monthly so business domains can monitor Availability trends. Ensures anomalies in the IT environment are identified and escalated accordingly The Capacity & Event Management Governance Analyst will be responsible for supporting the control framework for the function and ensuring our key stakeholders have awareness and are in adherence of the procedures and underlying controls. Your key responsibilities Process Governance & Management: Support Deutsche Bank Values and the This is Deutsche Bank framework Develop and maintain Key Operating Procedures for Capacity & Event Management processes Respond to Regulatory and Client Questionnaires inregards to Capacity and Event Management processes Ensure Control Definitions for Capacity & Event Management adhere to regulatory mandates Review and revise training materials for Capacity & Event Management to ensure they reflect the current Key Operating Procedures Review and validate Capacity Related Incidents Ensure Monthly Reports for Capacity & Event Management are sent to Key Stakeholders Manage scheduled assessments to ensure adherence to process controls for Capacity & Event Management Support Control Assurance activities such as Design Effectiveness Validation and Control Testing Communication: Ensure that you are knowledgeable and in compliance with internal working instructions and Key Operating Documents related to Capacity & Event Management Daily engagement with key stakeholders to foster awareness of Capacity & Event Management processes and controls Support/Training: Ensure that you are currently on all Deutsche Bank mandatory training Your skills and experience Good understanding of financial services industry, preferably in banking Negotiation & conflict resolution skills Integrity, trust & fairness Demonstrated proficiency in time management, prioritization and organization skills Strong communication skills, written and verbal Problem solving and decision-making skills Openness to innovation & change A strong team player and able to facilitate partnerships with colleagues Able and confident to challenge professionally Support for DBs Speak up culture Proficient in Capacity and Event Management ITIL practices Education and professional Experience: 3 yrs + experience in IT in large environments, operational experience and technical education Working with dispersed teams across multiple countries/time zones preferred Training and development help you excel in your career.

Title and Summary Senior Technical Program ManagerAll About Us MasterCard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Join the industrys most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world A World Beyond Cash. To the right youll find the specific sections of the Job Description which will be posted on our Career sites. To ensure the best posting possible, please replace all the text in red with the relevant information. Please do not remove the double brackets around the section headers. Overview Been the victim of credit card fraud and thought, Vengeance! Yeah, we get it. Want to feel your spine tingle by thwarting credit card fraudsters across the globe? Interested in creating Thats the stuff! software for combating scammers? The Transaction Security team develops new products for Mastercard's fraud prevention platform. We protect cardholders card issuers and aim to eradicate credit card fraud. Our industry-leading bastion of defense processes billions of transactions per month with execution times literally 10X faster than you can blink. The Software Engineer will play a critical role in creating new product functionality within this platform including world-class backend and consumer-facing features. Role Act as Technical Program Manager for managing new product development Act as Scrum Master SAFe agilest and drive all ceremonies Guide, mentor & coach the team(s) on Agile Scrum, SaFe and XP principles Remove impediments with the right sense of urgency, or guide teams in doing so Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving Coordinate with various groups in MasterCard across locations to ensure success of the projects Being keenly aware of what is being delivered by the team and why, and the big program picture Maintain, Radiate and Present project related information, & metrics for leadership review Coordinate initiatives for automation, defect metrics and overall quality initiatives Recommend strategic direction, continuous improvements and policy changes. Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services. Lead Project/Program management activities around cost, schedule, quality etc. All About You A very strong understanding and experience on SaFe Agile with certifications Experience playing the Agile Scrum Master role for at least 3 years for new project software development teams formally and visibly applying Scrum principles and practices Good skills - facilitation, situational awareness, conflict resolution, continual improvements, empowerment, and transparency Knowledge and practice of numerous patterns and techniques e.g. Burndown techniques, retrospective formats, defect handling etc.. Result Oriented Professional Strong communication and stakeholder management skills involving Business Owners, Development Teams etc. Ability to guide teams. Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project. Strong understanding, inclination and experience towards Lean methodology in general Strong understanding of project/program management techniques around cost, schedule, quality etc Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scopeAssign team resources to work on communicating allocated budget, schedule, macro approach and deliverablesEmpower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate qualityManage resources to achieve these assignmentsTrack and create/provide team status using standard templates and actively participate in appropriate internal and external status meetingsPlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Work with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededFor BPO, facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLA)] and improvement/change initiatives What are we looking for? Competency and Skill ManagementManage and develop team competency coverage through cross-training, leadership development and succession planningMonitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategiesPeople Development and ManagementDevelop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources Schedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverableValidate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processesEnsure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely mannerServe as a peer or process reviewer as appropriate and participate in Capability Maturity Model Integration (CMMi) or other quality assessments as needed Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Support Executive to handle customer queries, resolve issues, and provide a seamless experience across phone, email, and chat. The ideal candidate should be empathetic, solution-oriented, and possess strong communication skills.

Role & Responsibilities: Responsible for assuring users are provided efficient and timely support on complaints and enquires. Manages the staff including consultation on performance evaluations, hiring and disciplinary responsibilities Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems Constantly monitors the call queue to achieve SLAs and coordinates for resolutions with cross functional dependencies Drive action on prioritizing resolutions on Priority Escalations /Nodal and Appellate tickets and ensure SOPs are defined for all processes and monitor adherence Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department Serves as the around-the-clock contact for all related support issues Desired Skills and Competencies Ability to Influence, Customer Sensitivity, Execution Excellence/Do it Right, Functional Expertise, Passion, Situation Handling, Team Management, Working Together Must have: Graduate or equivalent degree 6 -10 Years of work experience in Telco / ISP/ Video service Provider background Requires three or more years of related team management Experience Excellent communication and interpersonal skills Languages: English, Tamil (Hindi/Telugu or Kannada) Age not more than 35 years Work schedule: 6 days working with 1 rotational week off and rotational day shifts

Advises and counsels students regarding academic, educational, and short-term social and emotional problems. Provides individual student planning and responsive services to support students and their families regarding academic matters. Consults, facilitates, and maintains communication with parents, teachers, administrators, and pertinent agents on specific student and parent academic and educational matters including academic modifications and/or accommodations. Provides feedback and recommends appropriate action and solutions to individual student s academic and educational needs and abilities. Assists students/parents in understanding school policies and procedures. Provides brief counseling to address social and emotional concerns and appropriately refers students to behavioral health specialists. Requirements: Master s Degree in Counseling/Guidance, Education, or Social Work Minimum of 1 year of school counseling or teaching experience Excellent communication skills. Tech Savvy.

The role involves analyzing, documenting, and supporting development projects. As the product owner's representative within the office, you will support the agile team by working closely with key stakeholders to break down features into granular requirements and analyze the business application. Additionally, you will facilitate multiple scrum teams, collaborate with the Product Owner and Delivery Manager to ensure timely and budget-friendly delivery of the product/solution. Your key responsibilities will include working independently with stakeholders for requirement gathering, documenting complex requirements accurately, collaborating with developers and testers to provide clear requirement understanding, and being the go-to person for product/project functional understanding. You will also manage multiple assignments while ensuring prioritization, establish the scrum process, identify and eliminate impediments for the scrum team, and promote team creativity and development efficiency. Moreover, you will assess the Scrum Maturity of the team and organization, coach the team towards higher levels of maturity, support and educate the Product Owner on backlog refinement, organize and facilitate different scrum ceremonies, track progress metrics, provide team support, lead by example, and help create information radiators like Release burndown & Sprint burndown chart. Essential skills and experience include 5+ years of work in a business analyst role, experience in Agile teams with a Scrum Master role, strong knowledge of requirement gathering and elicitation techniques, understanding of project/product life cycle, familiarity with UML or other requirement documentation tools, good questioning & listening skills, ability to explain technical details in a non-technical way, and strong knowledge of Agile principles, values, and practices. Desirable skills and experience may include development and testing experience, Scrum Master certification, good verbal & written communication, ability to share ideas confidently, proactive and solution-oriented attitude, quick learner, reliability, good judgement and decision-making skills, professionalism, self-motivation, leadership qualities, commitment to quality work, and dependability for management activities and decision-making.,

The IT PMO Senior Project Manager plays a crucial role within the organization, necessitating a seasoned professional with a minimum of 8 to 10 years of IT project management experience in a large, global company. The successful candidate should be well-versed in Project Management industry best practices and have a proven record of leading intricate, cross-functional projects to successful conclusions. Responsibilities include leading the planning, execution, monitoring, controlling, and closing of IT projects while ensuring alignment with company goals and project objectives. Developing comprehensive project plans that integrate customer requirements with company goals and coordinating various managers and technical personnel during all project phases. Overseeing a global, cross-functional project team by providing strong leadership and direction to ensure project milestones and deliverables are achieved. Establishing and maintaining robust partnerships with project owners and stakeholders, leading projects effectively and ensuring transparent communication. Managing project budgets, timelines, and resources efficiently, conducting regular project reviews, reporting progress, risks, and opportunities to executive management and key stakeholders, and developing timely project status reports. Addressing and communicating deviations from the project schedule, monitoring project risk factors, escalating project issues, providing Quality Assurance for all project deliverables, and applying PMI institute's ten key knowledge areas of project management. Driving continuous improvement within the PMO by advocating best practices and process enhancements. Utilizing strong presentation skills to convey complex project information to executive audiences clearly and confidently. Fostering a collaborative team environment, building strong relationships, and employing active listening, negotiation, and conflict resolution skills. Essential qualifications and education required for this role include a minimum Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Management Information Systems (MIS), or a related field. Project Management certification such as PMP, PRINCE2, or Agile is mandatory. A minimum of 8 to 10 years of IT project management experience in a large, global company, with a proven track record of delivering complex IT projects on time, within budget, and with high customer satisfaction. Exceptional organizational and communication skills, ability to manage multiple projects simultaneously, strong leadership skills with experience in leading global, cross-functional teams, strong business acumen, understanding of organizational issues and challenges, ability to inspire, motivate, and guide team members and stakeholders, highly process-oriented with a focus on quality and efficiency, experience in managing projects within specific IT domains, thorough understanding of the Software Development Lifecycle and Testing Tools, proficiency in project management software and tools, and excellent oral and written communication skills are essential. The organization aims to drive the energy transition with over 30,000 bright minds across 54 countries, forging trusted partnerships across the energy value chain to deliver energy products the world needs safely and sustainably.,

The role of Manager Client Servicing - BTL Experiential Marketing/Activations at VMS Events in Noida, Uttar Pradesh, India is a full-time on-site position responsible for ensuring client satisfaction, maintaining client relationships, and overseeing the client services team. VMS Events is a prominent marketing solutions provider in India, specializing in BTL, Tech, and Retail services. They are known for creating innovative solutions tailored to meet the specific requirements of their clients, including Brand Activation, Live Experiences, Exhibitions, and Consumer Outreach Programs. As the Client Servicing Manager, your primary responsibilities will include understanding client needs, providing appropriate solutions and support, coordinating with internal and external teams for project execution, and delivering high-quality services to clients. It is essential to communicate effectively with internal departments to ensure client requirements are met efficiently, respond to client inquiries promptly, and maintain a professional relationship with clients to establish a positive rapport. Additionally, you will be responsible for tracking and documenting client interactions, transactions, comments, and complaints. The ideal candidate for this role should possess a strong background in client services and client relations, excellent communication, negotiation, and conflict resolution skills. The ability to multitask, prioritize work in a fast-paced environment, and a good understanding of customer service practices and principles are crucial. A Bachelor's degree in Business Administration, Marketing, or a relevant field is required, along with experience in team management, preferably in the event management industry with specific experience in the Liquor industry. A minimum of 3 years of experience in BTL Activation is mandatory, and proficiency in the Microsoft Office Suite is expected. If you meet the qualifications and are interested in this opportunity, please share your CV at monika.negi@vmsevents.com.,

Description The Front Office position at our hotel is responsible for ensuring a warm welcome for guests and providing them with excellent service throughout their stay. This role requires a detail-oriented individual with strong communication skills and a passion for hospitality. Responsibilities Greet and welcome guests upon arrival Manage check-in and check-out processes efficiently Handle guest inquiries and provide information about the hotel and local attractions Resolve guest complaints and ensure guest satisfaction Maintain accurate records of room availability and reservations Coordinate with housekeeping and maintenance staff to ensure a smooth operation Assist with billing and payment processing Promote hotel services and amenities to guests Skills and Qualifications 5-6 years of experience in front office operations in the hospitality industry Proficient in hotel management software and Microsoft Office Suite Strong communication and interpersonal skills Excellent customer service and problem-solving abilities Ability to work in a fast-paced environment Familiarity with reservation systems and front desk operations Knowledge of local attractions and amenities Fluency in English and local languages is a plus

As a member of the Bhanzu team, you will play a crucial role in being the primary point of contact for our valued customers. Through your interactions, you will represent Bhanzu and provide exceptional support to ensure customer satisfaction. Your responsibilities will include responding to customer inquiries promptly and accurately, whether through phone, email, or chat channels. In addition, you will engage in proactive outbound calling to establish strong relationships with customers and understand their needs effectively. Your role will also involve identifying customer requirements and proposing appropriate solutions by collaborating with various teams within the organization. Furthermore, you will follow up with customers to ensure that any issues they faced are fully resolved. Building and nurturing long-term relationships with existing customers will be a key aspect of your position, along with maintaining a comprehensive understanding of Bhanzu's products and services. To excel in this role, you should hold a degree in management, marketing, communication, or a related field. Previous experience as a relationship manager, in customer service, or a similar role will be beneficial. Proficiency in Microsoft Office, CRM software, and ticketing systems is essential, along with strong written and verbal communication skills. Your ability to navigate conflicts and solve problems effectively, coupled with excellent interpersonal skills, will be critical to your success in this position. Additionally, your capacity to multitask and demonstrate patience when addressing challenging situations will be invaluable. Please note that we are looking for immediate joiners for this individual contribution role. Join us at Bhanzu, where we strive to eliminate math phobia, promote careers in math and STEM fields, and empower learners worldwide to reach their full potential in science, coding, and AI through a mathematical lens.,

As a Senior Program Manager (7I) in the Employee Relations function at R1, your role will involve managing employee grievances, disciplinary cases, and performance improvement cases at the designated site. You will play a crucial role in ensuring that all employee relations activities are handled fairly, consistently, and in compliance with legal requirements. Working closely with management and employees, your aim will be to foster a positive work environment and address issues promptly and effectively. Your key responsibilities will include: Grievance Management: - Acting as the primary point of contact for employee grievances. - Conducting thorough investigations into grievances in a timely manner. - Collaborating with relevant stakeholders to resolve grievances. - Maintaining detailed records of all grievance cases and outcomes. Disciplinary Case Management: - Managing the disciplinary process in accordance with company policies and legal requirements. - Conducting investigations into disciplinary issues, including interviews with involved parties. - Providing recommendations for disciplinary actions and ensuring consistent application across the site. - Documenting all disciplinary cases and maintaining confidentiality. Performance Improvement: - Working with managers to identify employees who require performance improvement plans (PIPs). - Developing and implementing PIPs in collaboration with managers and employees. - Monitoring progress and providing ongoing support to employees on PIPs. - Evaluating the effectiveness of PIPs and making necessary adjustments. Policy and Procedure Compliance: - Ensuring that all employee relations activities comply with company policies, procedures, and legal requirements. - Staying updated on relevant labor laws and regulations. - Providing training to managers and employees on employee relations policies and best practices. Skip Connect / Focus Group Discussions: - Fostering a positive work environment through effective communication and conflict resolution. - Conducting regular meetings with employees to address concerns and gather feedback. - Promoting an open-door policy and ensuring confidentiality with respect to the feedback shared. Reporting and Analytics: - Preparing regular reports on employee relations activities and trends. - Analyzing data to identify patterns and areas for improvement. - Providing insights and recommendations to senior management. Qualifications required for this role include: - Bachelor's degree in Human Resources, Business Administration, or related field. - Minimum of 8 years of experience in employee relations or a similar role. - Strong knowledge of labor laws and regulations. - Excellent communication and interpersonal skills. - Ability to handle sensitive and confidential information with discretion. - Strong problem-solving and conflict-resolution skills. - Proficiency in HRIS (Workday or similar tools) and other relevant software. Additional Information: - This role may require occasional travel to other sites. - The Employee Relations Lead must be able to work independently and as part of a team.,

As the Vice President Agile Engineering Lead at DWS, you will have the opportunity to be part of an industry-leading firm with a global presence, where you can lead ambitious opportunities and shape the future of investing. Joining the Chief Operating Office (COO) and CTO DWS Tech Division, you will play a crucial role in delivering world-class services across essential Technology and Operations capabilities. Your responsibilities will include facilitating and driving a group of agile leads and scrum masters to implement agile best practices across multiple verticals. You will guide the team to become self-organizing, build a culture of accountability and high performance, and promote agile values within the team. Your key responsibilities will involve facilitating scrum events such as stand-ups, sprint planning, reviews, and retrospectives, collaborating with product owners, developers, and stakeholders to achieve team goals iteratively, coaching the team as needed, and driving retrospective sessions with data for process improvements. You will also ensure transparency through regular communication with all stakeholders. To excel in this role, you will need at least 10 years of overall experience with a minimum of 5 years in the role of a scrum master. You should have good skills in servant leadership, facilitation, conflict resolution, continual improvement, empowerment, and transparency. Hands-on experience with JIRA and Confluence, as well as excellent communication and mentoring skills, are essential. Desirable skills that will help you excel include knowledge and/or experience with widely successful Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games. Prior experience as a developer or team lead will also be beneficial. Educational qualifications required for this role include a Bachelor's degree in Computer Science/Engineering or relevant technology & science, as well as technology certifications from any industry-leading cloud providers. At DWS, you will receive training and development to excel in your career, coaching and support from experts in your team, and a culture of continuous learning to aid your progression. We strive for a culture of empowerment, responsibility, commercial thinking, initiative, and collaborative work. Join us at DWS, be part of the Deutsche Bank Group, and experience a positive, fair, and inclusive work environment.,

As a valuable member of the team, your main responsibilities will include developing and upgrading Standard Operating Procedures for Projects Management, managing the Employee Life Cycle with a focus on Training and Development, presenting and sharing project progress using Clickup software, documenting case studies and solutions for completed projects, expanding consulting services and industry reach, and participating in client acquisition activities as a shared role. You will also be responsible for conducting Business Need Analysis, defining project scopes and timelines for potential clients, researching industry best practices to provide tailored solutions, utilizing methodologies like S.P.I.N or S.P.A.N.C.O for project acquisition, initiating projects by creating Project Charters in Click software, updating project progress and following up on solutions delivered, ensuring successful implementation and training of stakeholders, assisting clients with resource allocation, managing client expectations, resolving conflicts during project execution, striving to retain clients for future collaborations, and demonstrating resilience in leadership to navigate challenging times effectively.,

The Corporate Third Party Oversight (CTPO) program, operating within Global Supplier Services (GSS), is tasked with defining and implementing the minimum requirements for the firmwide supplier oversight frameworks, namely Third Party Oversight (TPO) and Inter-Affiliate Oversight (IAO). These frameworks are applicable to all Lines of Business (LOBs), Corporate Functions (CFs), and Legal Entities. CTPO has successfully designed and established a comprehensive supplier oversight framework that spans across all LOBs and CFs, with core capabilities aimed at measuring, monitoring, and managing the risk associated with JPMC suppliers effectively, efficiently, consistently, and sustainably. As an Analyst Outsourcing Governance Centralized Services within CTPO, your primary responsibility will be to manage Third Party Oversight and Inter-Affiliate Governance due diligence activities for the firm's Supplier engagements and Inter-Affiliate charters. This role involves ensuring consistent monitoring of Outsourcing activities to guarantee compliance with the Third Party Oversight (TPO) and Inter-Affiliate Policy and Standards. Your key responsibilities will include completing and documenting all due diligence for supplier engagements in alignment with firmwide policies and procedures impacting the Firmwide TPO and IAO Scorecard. You will also be tasked with maintaining Management Information Systems (MIS) at specified frequencies for governance processes, ensuring accurate and real-time data availability on the System of Record. Furthermore, you will develop and regularly update the Standard Operating Procedure (SOP) document for aligned governance processes while ensuring version control is maintained. Collaboration with stakeholders from the Lines of Business (LOB) and serving as the Subject Matter Expert (SME) for the business will be essential. Efficiently delivering review duties in line with internal Service Level Agreements (SLA), Key Performance Indicators (KPI), and Key Risk Indicators (KRI) is a crucial aspect of this role. Additionally, supporting non-transactional governance activities related to Spend Validation, New Third Party Providers, and any required remediation activities will be part of your responsibilities. The ideal candidate for this role should possess 2+ years of relevant experience in Operations, Oversight & Control, Vendor Management, or related roles, with a total of 6+ years of work experience, demonstrating knowledge of risk management and control principles. Strong written and verbal communication skills are essential, along with the ability to effectively manage and collaborate with stakeholders due to extensive interaction with internal customers. Proven ability to manage time effectively, multitask, and consistently meet deadlines independently is crucial. Strong organizational management skills, including expertise in issue and conflict resolution, are highly desirable. The ability to closely partner with related functions such as Sourcing, Quality Assurance (QA), and Line of Business (LOB) Controls to ensure a coordinated and effective program is important. In-depth knowledge of Third-Party Oversight Standards, with experience in Corporate Sourcing and standard TPO systems, is required. Preferred qualifications, capabilities, and skills include understanding of supplier contractual terms, knowledge of reporting tools & dashboards like Excel and Tableau, and familiarity with general accounting practices, primarily understanding aspects related to Supplier's Financial Viability Assessment (FVA).,

The HR Talent Acquisition Specialist at CONSYST has a significant role in identifying, attracting, and acquiring top-tier talent to support the company's objectives. You will collaborate with hiring managers to determine staffing needs and create effective recruitment strategies. You will partner with the leadership team to understand and implement the organization's human resource and talent strategy, focusing on current and future talent needs, recruitment, retention, and succession planning. Managing the talent acquisition process involves recruiting, interviewing, and hiring qualified job applicants, especially for managerial, exempt, and professional roles. You will work closely with departmental managers to comprehend the skills and competencies needed for open positions. Your responsibilities will include sourcing, identifying, and engaging top-tier talent through various channels such as job boards, social media, and networking events. Conducting thorough interviews to evaluate candidate qualifications, skills, and cultural fit is essential. Managing the end-to-end recruitment process from initial sourcing to final candidate selection is also part of the role. Building and maintaining strong relationships with candidates and internal stakeholders is crucial. Staying updated on industry trends and best practices to enhance recruitment processes continuously is expected. The ideal candidate should possess excellent verbal and written communication skills, interpersonal abilities, persuasion, negotiation, and conflict resolution skills. Organizational skills, attention to detail, good judgment, analytical and problem-solving skills, and the ability to prioritize tasks and delegate them when necessary are essential. Acting with integrity, professionalism, and confidentiality is paramount. A thorough understanding of employment-related laws and regulations is required, along with proficiency in Microsoft Office Suite or related software. The candidate should have a BTech/MBA qualification with 0-1 year of experience, excellent communication, and interpersonal skills. The ability to manage multiple priorities and deadlines in a dynamic environment is crucial. Location: Kochi,

The role of HR Manager (Industrial Relations) based in Hyderabad, India within the Human Resources (IR Wing) department involves leading the Industrial Relations function to maintain a peaceful, compliant, and productive work environment at the plant. This role requires expertise in labour laws, statutory compliance, grievance handling, and fostering harmonious relations between workers, supervisors, and management. Responsibilities include maintaining healthy industrial relations, resolving grievances and disputes, facilitating transparent communication between workers and management, conducting worker engagement initiatives, ensuring compliance with labour laws and statutory requirements, overseeing safety measures, managing employee development programs, and organizing training sessions and feedback meetings. The ideal candidate should possess an MBA/PGDM in HR or Industrial Relations, with a strong advantage of having an LLB or Diploma in Labour Laws. They should have at least 10 years of experience in industrial setups focusing on IR and compliance, including handling a large workforce in a unionized or non-unionized plant. Key skills required include in-depth knowledge of Indian labour laws, effective interpersonal and conflict resolution abilities, proficiency in Hindi, English, and preferably Telugu, leadership in safety management, and a strong sense of ethics and reliability. Preferred skills include prior experience in industrial relations within a large manufacturing environment and the ability to work efficiently under pressure while managing multiple priorities. The position offers a competitive salary along with benefits such as health insurance, performance incentives, and coverage for PF/ESI. The organization is committed to diversity and inclusivity in its hiring practices, ensuring equal opportunities for all candidates.,

Wipro Limited is a leading technology services and consulting company that focuses on developing innovative solutions to meet the complex digital transformation needs of clients. With a comprehensive portfolio of capabilities in consulting, design, engineering, and operations, we aim to help clients achieve their boldest ambitions and build sustainable businesses. Our global presence includes over 230,000 employees and business partners across 65 countries, enabling us to support our customers, colleagues, and communities in navigating an ever-changing world. For more information, please visit www.wipro.com. We are currently seeking a dynamic HR professional to join our team as a Workforce Relations Consultant in Chennai. Operating at Band B1/B2 level, this role involves managing workplace relationships, addressing employee concerns, and ensuring policy compliance. The ideal candidate will possess strong communication skills, conflict resolution abilities, and a dedication to fostering a positive work environment. A results-oriented approach to employee relations and a passion for driving business impact are essential for success in this position. At Wipro, we are in the process of building a modern organization that is fully committed to digital transformation. We are seeking individuals who are inspired by reinvention - of themselves, their careers, and their skills. We are looking for people who are constantly evolving and who are eager to drive innovation within our business and industry. Change is part of our DNA, and we constantly adapt to the evolving world around us. Join us at Wipro, a company driven by purpose and dedicated to empowering you to shape your own reinvention. Realize your ambitions with us. We welcome applications from individuals with disabilities and are committed to creating an inclusive work environment.,

The role of Inbound Customer Service Representative at Mantra Softech in Ahmedabad involves providing customer support, ensuring customer satisfaction, and delivering exceptional service on a day-to-day basis. As a Customer Service Representative, you will utilize your skills in customer support, customer satisfaction, and customer experience to meet the evolving security needs of businesses. Your responsibilities will include problem-solving, conflict resolution, and effective communication to address customer inquiries and issues promptly. To excel in this role, you should possess excellent communication and interpersonal skills, along with the ability to work in a fast-paced environment. Experience in the tech industry would be advantageous. A Bachelor's degree in Business Administration or a related field is preferred. If you are passionate about customer service, possess strong problem-solving abilities, and thrive in a dynamic work environment, this role at Mantra Softech may be the perfect fit for you. Join our team and be a part of our commitment to innovation and customer satisfaction.,

As a Soft Skills Manager, your primary responsibility will be to develop, implement, and oversee training and development programs focused on enhancing employees" interpersonal skills, grooming, overall personality development, behavior, and leadership skills. In addition, you will lead a team of 5+ soft skills trainers to ensure the successful execution of these programs. The critical soft skills that you will focus on include communication, problem-solving, leadership, teamwork, adaptability, time management, and conflict resolution. Your role will involve designing and creating tailored training programs that address the specific needs of different teams or departments within the organization. It will be essential to regularly update the training materials to incorporate current trends and best practices in soft skills development. You will facilitate workshops, seminars, and coaching sessions aimed at fostering the growth of employees" soft skills at all levels. This will include providing one-on-one coaching to leaders, managers, and team members to help them enhance their communication and interpersonal abilities. It will also be crucial to monitor and assess the effectiveness of the training programs and coaching initiatives to ensure their impact. In addition, you will be responsible for designing and implementing personality enhancement programs that focus on building qualities such as confidence, resilience, self-awareness, emotional intelligence, and interpersonal skills. These programs will be tailored to different employee groups, including leadership development, team collaboration, and personal branding. Collaboration with HR, leadership, and departmental managers will be essential to identify soft skills gaps within the workforce and recommend targeted programs. You will need to integrate soft skills development into the organization's performance management, onboarding, and leadership development processes to create a positive and supportive organizational culture. Managing learning resources and tools, including a library of relevant materials such as books, e-learning modules, podcasts, and articles, will also fall under your purview. Staying updated with the latest research and best practices in soft skills training will be crucial to ensuring the organization's programs remain innovative and effective. You will need to provide regular reports to leadership on the success and impact of soft skills initiatives and track progress to make data-driven recommendations for program improvements. Maintaining accurate records of training sessions, feedback, and participant progress will be necessary to evaluate the effectiveness of the training programs. To qualify for this role, you must have a Bachelor's degree and a minimum of 10 years of experience in soft skills and behavior training, with at least 3 years in a managerial role. Strong knowledge of learning and development principles, training techniques, and tools is essential, along with excellent interpersonal, communication, and presentation skills. Your ability to assess individual and team needs and deliver customized solutions, coupled with strong organizational and project management skills, will be key to success in this position. This is a full-time position that may require occasional travel for conducting training sessions or workshops at different office or store locations. Flexible work arrangements may be considered based on the company's policies to support your role effectively.,

Job Description: As a Sr Associate Employee Relations at The Pursuit (Recruitment Consultant) in Gurugram, you will be responsible for overseeing employee relations by managing investigations, offering guidance on HR policies, and conducting conflict resolution. Your role will involve utilizing your expertise in Employee Relations, HR Policy, and HR Procedures to ensure a positive work environment. You will leverage your strong communication and interpersonal skills to engage effectively with employees and provide timely guidance. Additionally, your organizational and time management abilities will be crucial in managing various employee relation tasks efficiently. A Bachelor's degree in Human Resources, Business Administration, or a related field is required for this role, along with prior experience in a similar capacity. Join us at The Pursuit and contribute to fostering a harmonious workplace environment while upholding best practices in employee relations.,

You will play a crucial role in generating leads through various outreach methods such as cold calling, emails, and other channels. Your responsibilities will include managing chat conversations, phone calls, and support tickets effectively, with the ultimate goal of converting prospects into valuable business opportunities. In addition, you will be responsible for addressing technical queries and overseeing the entire international sales and support lifecycle. Your key responsibilities will include: - Generating leads through cold calling, emails, and other channels. - Efficiently handling chat support, phone calls, and support tickets. - Converting potential leads into sales and business opportunities. - Addressing and resolving technical queries from clients and customers. - Managing the complete international sales and support lifecycle. To excel in this role, you should possess the following skills and qualifications: - Strong problem-solving and troubleshooting abilities. - Minimum of 1 year of relevant experience. - Previous experience working with the international market. - Basic understanding of conflict resolution strategies. - Excellent technical and analytical skills. - Strong verbal and written communication skills. - Ability to work both independently and in a team. - Willingness to commit to a 1-year service agreement.,

As the Sales and Customer Relations Manager based in Nagpur, your role involves leading the sales team, managing customer relations, and executing effective sales strategies. With 5-7 years of experience in sales, particularly in real estate or luxury goods, you will be responsible for various key tasks. Your primary responsibilities include managing and mentoring the sales team to enhance performance and achieve targets, building and nurturing strong relationships with clients and customers, and providing insights into local market sentiments for campaign co-creation. You will conduct bi-monthly reviews of marketing strategies to assess the quality and quantity of leads, deliver regular sales reports to senior management, and actively participate in the hiring process to recruit competent sales professionals within specified deadlines. Moreover, you will develop standardized systems and processes to efficiently manage the sales pipeline, establish realistic individual sales targets, and implement a robust review process. Your role will also involve supporting the team in CRM system training for maximum efficiency, monitoring the professionalism and presentation of the team, and offering actionable feedback to optimize lead generation and enhance alignment between marketing and sales. Additionally, you will be required to create and implement structured processes for seamless collaboration with channel partners, build relationships with key partners in Nagpur to boost collaboration and sales contribution, and establish a redressal committee to address concerns and resolve conflicts effectively. To qualify for this position, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field, along with 5-7 years of sales experience with a focus on real estate or luxury goods. A proven track record of meeting or surpassing sales targets, excellent leadership and interpersonal skills, and proficiency in CRM software and sales analytics are essential requirements for this role. This is a full-time role that offers benefits such as Provident Fund and includes day and morning shifts, performance bonuses, and yearly bonuses. Your total work experience should be a minimum of 1 year for this position, which requires in-person work at the specified location.,

We are looking for a highly skilled Solution Architect to engage with enterprise customers in a consultative manner, acting as a hands-on advisor alongside key stakeholders. Your role will involve utilizing your strong interpersonal skills, extensive functional and technical knowledge, deep understanding of MindTickle products, and significant industry and consulting experience to ensure substantial customer ROI. As a Solution Architect, you will engage with both technical and functional customers to grasp their requirements, analyze information, and devise comprehensive solutions. Your role will also require you to demonstrate a profound understanding of our customers" common business challenges and objectives. Additionally, you should be able to contribute to thought leadership and best practices within our Community and the wider marketplace. Taking complete ownership of projects, you will need to act swiftly to deliver business value and results through your solutions. Responsibilities: - Act as a trusted advisor to clients, assisting them in achieving success with MindTickle. - Collaborate closely with Product Managers, Engineering Teams, Technical Architects, and clients to propose technological standards and custom solutions that align with client needs. - Develop solutions and collaborate directly with customers to fulfill their business requirements in line with industry and MindTickle best practices. - Guide and mentor customers and their IT teams throughout project execution. - Lead the end-to-end solution design process, encompassing analysis/discovery, scoping, design, documentation, and configuration. - Serve as a Subject Matter Expert (SME) on MindTickle's product capabilities and solutions across various use cases, offering consultation to internal teams and customers as necessary. - Drive internal initiatives and actively contribute to the knowledge base of both MindTickle and external clients. - The shift timings for this role are preferred to be from 10 PM to 7 AM or 6 PM to 3 AM. Preferred Qualifications & Skills: - 5-7 years of relevant experience, including enterprise consulting experience in mid-to-large-sized organizations with increasing levels of responsibility. - A graduate or postgraduate degree in engineering or a relevant technical discipline. - Familiarity with enterprise tech stacks and experience in managing integrations with major SaaS platforms is highly desirable. - Understanding of technical concepts such as REST APIs, SSO, OAuth, FTP, SQL, data modeling & analysis, QA, scrum, agile methodologies, and other enterprise product functionalities. - Knowledge of cloud technologies like AWS, Azure, or GCP is beneficial. - Sufficient grasp of data analysis and software engineering to effectively communicate with the engineering team, with hands-on exposure to software engineering. - Demonstrated proficiency in collaborative teamwork. - Strong communication, interpersonal, project management, and conflict resolution skills. - Willingness to work EU & US hours to coordinate with clients and MindTickle global teams.,

As a Senior Software Project Manager with over 6 years of industry experience in software Project Management, you will play a crucial role in overseeing and delivering successful projects within the IT domain. Your responsibilities will include planning project resources, creating budgets, monitoring progress, and ensuring stakeholders are informed throughout the project lifecycle. You will collaborate with cross-discipline team members to ensure alignment with project requirements, deadlines, and schedules. Coordinating with clients and internal teams from requirement understanding to project deployment will be essential. Adapting schedules and targets as necessary, submitting project deliverables meeting quality standards, and engaging with stakeholders to ensure project goals are met are also key aspects of your role. Your expertise in Agile and CI/CD methodologies will be pivotal, along with a data-centric approach to software quality tracking, monitoring, and improvements. You will champion test-driven development and automation, possess strong communication skills for effective stakeholder management and conflict resolution, and demonstrate leadership qualities to motivate and lead your project team. Moreover, your ability to drive change in a technical work environment, coupled with a solid understanding of current web and database technologies, will be instrumental in delivering successful projects. If you are someone who thrives in a dynamic work environment and possesses a deep understanding of software project management, then this role is for you. In addition to the challenging work environment, the benefits package includes leave encashment, paid sick time, paid time off, and Provident Fund. If you are ready to take on this exciting opportunity, please submit your CV to hr@smartinfologiks.com or contact us at +91-8080727912.,