Guest Service Representative

As a Guest Service Representative, you play a pivotal role in the hospitality industry by being the primary point of contact for guests and ensuring their experience is pleasant and memorable. Your responsibilities include greeting and welcoming guests upon arrival, assisting with check-in and check-out procedures, managing reservations, providing information on hotel amenities, responding promptly to inquiries and requests, troubleshooting and resolving guest complaints, maintaining knowledge of local attractions, processing transactions accurately, ensuring a clean front desk area, promoting hotel services, conducting follow-up calls with guests, handling lost and found inquiries, assisting with administrative tasks, and adhering to safety and security protocols at all times. Key Responsibilities: - Greet and welcome all guests upon arrival - Assist guests with check-in and check-out procedures - Manage reservations, including cancellations and modifications - Provide information on hotel amenities and services - Respond promptly to guest inquiries and requests - Troubleshoot and resolve guest complaints effectively - Maintain updated knowledge of local attractions and events - Process cash and credit transactions accurately - Ensure the front desk area is clean and organized - Communicate with other departments to facilitate guest needs - Promote hotel services and special offers - Conduct follow-up calls with guests to ensure satisfaction - Handle lost and found inquiries - Assist with administrative tasks as needed - Adhere to safety and security protocols at all times Qualifications Required: - High school diploma or equivalent - Experience in customer service or hospitality preferred - Strong verbal and written communication skills - Ability to work flexible hours, including evenings and weekends - Proficiency in using reservation management software - Ability to remain calm under pressure - Strong problem-solving skills - Excellent multitasking abilities - Detail-oriented with a focus on accuracy - Strong interpersonal skills to interact with diverse clientele - Ability to work independently and as part of a team - Professional appearance and demeanor - Knowledge of hospitality industry trends - Fluency in multiple languages is a plus - Capacity to handle confidential information with discretion Please Note: The company may have additional details provided in the job description, but they were not included in this parsed summary.,