Customer Support Executive - Voice Process (Australia Region)

As a Customer Support Executive at Phykon, you will be responsible for managing a team of representatives to deliver exceptional customer service and after-sales support. Your role will involve resolving customer complaints, developing service policies, monitoring performance, and fostering a positive work environment. Key Responsibilities: - Manage a team of customer support representatives effectively. - Oversee the entire customer service process to ensure high-quality support. - Promptly resolve customer complaints and issues. - Develop and implement customer service policies and procedures. - Conduct training sessions to standardize service delivery. - Monitor individual and team performance to ensure productivity. - Conduct quality assurance surveys with customers and provide feedback. - Maintain comprehensive product knowledge for enhanced customer support. - Foster a positive work environment for the team to thrive. Qualifications Required: - Graduation in any field. - 1-3 years of experience in customer support. - Excellent interpersonal, written, and oral communication skills. - Proven leadership and team management abilities. - Familiarity with CRM systems. - Proficient computer skills. - Knowledge of mediation and conflict resolution techniques is a plus. Join Phykon and be a part of our dynamic team dedicated to delivering exceptional customer service and support. Apply now to make a valuable contribution to our commitment.,