Sr. Technical Support Specialist Voice Process (US Region)

You are invited to join Phykon as a Sr. Technical Support Specialist for the US Voice Process. With 3 to 5+ years of experience, you will be based in Technopark, Trivandrum, and will work in various shifts, including 24/7 rotational shifts. As a Sr. Technical Support Specialist, your primary responsibility will be to offer top-notch technical customer support through phone, email, and chat. You are expected to maintain high levels of quality, productivity, and customer satisfaction. Timely issue escalation, coordination with supervisors, meeting targets, logging customer issues in CRM, promoting sales, and ensuring an excellent customer experience are key aspects of your role. To excel in this position, you must have prior experience in international call centers or BPOs, dealing with voice-based technical processes for B2B customers. A neutral English accent, exceptional verbal and written communication skills in English are essential requirements. Additionally, experience in ISP and flexibility to work in any shift within a 24/7/365 environment are advantageous. Candidates from South India are preferred. By joining Phykon, you will become part of a dedicated team committed to delivering high-quality technical and customer support. If you are ready for a rewarding career journey, apply now to seize this opportunity with us.,