Location: Trivandrum, Kerala Department: IT Infrastructure / Technical Support Reports To: IT Infrastructure Manager / Team Lead Shift: Rotational (Including weekends and holidays as per schedule) Experience: 0–2 years Employment Type: Full-Time Job Summary We are hiring a motivated and detail-oriented Infrastructure L1 Support Engineer to join our IT support team in Trivandrum. This role is ideal for recent graduates or candidates with up to 2 years of experience in IT support. The candidate will provide first-line technical support, manage IT tickets, and assist in the smooth operation of infrastructure services across the organization. Key Responsibilities Provide first-level support for desktop/laptop issues, operating systems, applications, network connectivity, printers, and peripherals. Monitor infrastructure components (servers, network, endpoints) and report abnormalities. Perform daily system checks and routine IT tasks under supervision. Handle user account management tasks (Active Directory, email setup, access control). Track and manage incidents and service requests through a ticketing system. Escalate unresolved or complex issues to L2/L3 support teams with proper documentation. Assist with IT asset tracking, inventory updates, and hardware/software installation. Support IT onboarding/offboarding activities, including provisioning and deprovisioning. Adhere to internal SOPs, security policies, and compliance requirements. Provide timely and professional communication to users regarding issue status and resolution. Required Skills And Qualifications Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field. 0–2 years of experience in a technical support/helpdesk or infrastructure support role. Basic knowledge of Windows OS, networking concepts, Microsoft Office, and email clients. Understanding Active Directory, DHCP, DNS, and basic network troubleshooting. Familiarity with IT ticketing systems (e.g., Keka, Zoho Desk, ServiceNow). Good verbal and written communication skills. Willingness to work in rotational shifts and under minimal supervision. Compensation: As per industry standards Location: Trivandrum, Kerala (On-site)
The Team Lead - US-based Voice Process position at Phykon requires a skilled and experienced individual to take charge of leading the customer experience team and overseeing daily operations. As the Team Lead, you will be responsible for coordinating with engineering teams to drive bug resolution, managing customer and asset onboarding, and generating customer experience (C-Ex) metrics reports. This role is based in Technopark, Thiruvananthapuram, and operates during PST hours (Pacific Standard Time). Your key responsibilities will include overseeing customer experience tasks, managing customer and asset onboarding processes, collaborating with clients for alignment on day-to-day tasks, driving bug resolution through coordination with engineering teams, compiling and analyzing C-Ex metrics, handling end-customer communications independently, and ensuring timely execution of business processes with minimal guidance. To excel in this role, you should possess a minimum of 5+ years of experience in business process execution, strong verbal and written communication skills, the ability to take ownership of tasks, hands-on technical experience (preferred), adaptability and quick learning abilities, and a proven track record of effectively handling client interactions and issue resolution. Joining Phykon offers you the opportunity to work with a leading ITES company, interact with global clients, gain exposure to advanced customer experience management processes, be part of a collaborative and dynamic work environment in Technopark, Thiruvananthapuram, and receive competitive compensation and benefits.,
As a Customer Support Executive at Phykon, you will be responsible for leading a team of customer support representatives to deliver exceptional service and after-sales support. Your role will involve managing the customer service process, resolving complaints efficiently, and ensuring the team adheres to established policies and procedures. You will also play a key role in training sessions, monitoring performance, and maintaining a positive work environment. To excel in this position, you should possess a Bachelor's degree in any field and have 1-3 years of experience in customer support. Strong leadership skills, effective communication abilities, and familiarity with CRM systems are essential for this role. Additionally, proficiency in computer skills and knowledge of mediation and conflict resolution techniques will be advantageous. Join Phykon in our mission to provide top-notch customer service by applying your expertise and skills as a Customer Support Executive. Become a valuable member of our dynamic team and contribute to our commitment to excellence in customer support. Take the first step towards an exciting career opportunity by applying now!,
You are invited to join Phykon as a Sr. Technical Support Specialist for the US Voice Process. With 3 to 5+ years of experience, you will be based in Technopark, Trivandrum, and will work in various shifts, including 24/7 rotational shifts. As a Sr. Technical Support Specialist, your primary responsibility will be to offer top-notch technical customer support through phone, email, and chat. You are expected to maintain high levels of quality, productivity, and customer satisfaction. Timely issue escalation, coordination with supervisors, meeting targets, logging customer issues in CRM, promoting sales, and ensuring an excellent customer experience are key aspects of your role. To excel in this position, you must have prior experience in international call centers or BPOs, dealing with voice-based technical processes for B2B customers. A neutral English accent, exceptional verbal and written communication skills in English are essential requirements. Additionally, experience in ISP and flexibility to work in any shift within a 24/7/365 environment are advantageous. Candidates from South India are preferred. By joining Phykon, you will become part of a dedicated team committed to delivering high-quality technical and customer support. If you are ready for a rewarding career journey, apply now to seize this opportunity with us.,
You are a skilled and experienced Team Lead needed for a US-based voice process at Phykon. Your role involves leading the customer experience team, overseeing customer onboarding, coordinating bug resolution with engineering teams, and generating C-Ex metrics reports. Your responsibilities will include overseeing customer experience tasks, managing customer and asset onboarding processes, collaborating with clients for alignment on daily tasks, driving bug resolution, compiling and analyzing C-Ex metrics, handling end-customer communications independently, and ensuring timely execution of business processes. The ideal candidate should have a minimum of 5+ years of experience in business process execution, strong verbal and written communication skills, the ability to take ownership and complete tasks, hands-on technical experience is a plus, quick learner who can adapt with minimal training, and proven ability to handle client interactions effectively. In return, you will have the opportunity to work with a leading ITES company, interact with global clients, exposure to advanced customer experience management processes, a collaborative and dynamic work environment at Technopark, Thiruvananthapuram, and competitive compensation and benefits.,
As an experienced IT Support Engineer with 3 to 6 years of experience, you will be joining the dynamic team at Phykon in Trivandrum (Technopark). Your primary responsibility will be to manage client communications effectively, install and configure software systems, and collaborate closely with QA and Dev teams to identify and resolve issues. You must have a strong background in deploying and maintaining applications, conducting root cause analysis, and offering technical assistance to internal and external customers. Your key responsibilities will include maintaining client communications, installing and configuring software systems, collaborating with QA and Dev teams to communicate issues clearly, building and configuring tools to enhance customer experience, conducting root cause analysis, deploying applications such as Web servers, Database servers, and VoIP applications, providing technical support for various systems, managing High Availability and Database replication, and resolving issues efficiently within defined SLAs to ensure customer satisfaction. In terms of technical expertise, you should possess excellent communication skills, a strong knowledge of Linux operating systems, in-depth understanding of VoIP and SIP technologies, extensive experience in product installation and configuration, proficiency in open-source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, skills in using diagnostic tools such as Wireshark, TCPdump, SIPp, Fail2Ban, and IPTables, excellent analytical and troubleshooting abilities, solid understanding of MySQL and MongoDB databases including Database Replication and Heartbeat configuration, proven ability in providing excellent client support, and exposure to AWS Cloud services. If you are a proactive, detail-oriented professional with a passion for IT support and a strong technical background, Phykon invites you to join their team and contribute to delivering exceptional solutions to clients.,
As a Demand Generation and R&D Specialist at Phykon, you will be responsible for conducting research to identify potential market segments and demand generation opportunities. Your role will involve developing and executing demand generation strategies to attract and engage potential clients. You will analyze data and trends to optimize marketing campaigns and improve lead generation. Collaboration with the sales and marketing teams will be essential to align strategies and ensure cohesive execution. Additionally, you will create and manage marketing collateral, including emails, webinars, and content for digital campaigns. It will be crucial to track and measure the effectiveness of demand generation activities and adjust strategies accordingly. Staying updated with industry trends, emerging technologies, and best practices in demand generation will be a key part of your responsibilities. Exposure to international markets such as US, UK, Australia, and others will also be required. To qualify for this role, you should hold a Bachelor's degree in Marketing, Business, or a related field. Previous experience in demand generation, marketing research, or a similar role will be beneficial. Strong analytical skills and the ability to interpret data to drive decisions are essential. Excellent written and verbal communication skills are required for effective collaboration. Proficiency in marketing automation tools and CRM systems is a must. Creative thinking and the ability to develop innovative marketing strategies will be valuable assets in this position. If you are passionate about driving business growth through demand generation and research, and possess the necessary qualifications and skills, we encourage you to apply for this exciting opportunity at Phykon.,
As a Customer Support Executive in our Voice Process team at Technopark, Trivandrum, you will be responsible for managing a team of representatives to deliver exceptional customer service and after-sales support. Your role will involve streamlining administrative procedures, ensuring smooth information flow, and supporting business operations effectively. Your responsibilities will include planning, coordinating, and managing day-to-day administrative procedures and systems to streamline processes. You will also be responsible for facilitating smooth and adequate information flow within the company, scheduling appointments, providing virtual assistant support, handling email correspondence, and maintaining accurate records. Additionally, you will assist in data entry, collaborate with internal and external teams to understand meeting objectives, stay updated on industry trends, and maintain a pleasant working environment for the team. To be successful in this role, you must have a Bachelor's degree in any field, 1-3 years of experience in providing excellent customer service, and the ability to manage multiple tasks simultaneously. Proficiency in making presentations, writing emails, memos, knowledge of CRM systems, and proficiency in Microsoft Office applications are essential. Excellent verbal and written communication skills in English, as well as experience in the travel industry, are preferred. You will need a computer or laptop with a USB headset and a fast, reliable internet connection. Join our dynamic team at Phykon, where you will contribute to delivering outstanding customer service and support. Apply now and be a part of our team!,
As a Technical Support Specialist in the Voice Process for the US region at Phykon, located in Technopark, Trivandrum, you will play a crucial role in providing exceptional technical and customer support. With an opportunity for individuals with 0 to 3 years of experience, you will be required to work in rotational shifts to cater to customer needs 24/7. Your primary responsibilities will include responding promptly to customer inquiries via telephone, email, and chat, ensuring high levels of quality, productivity, and customer satisfaction. It will be essential to escalate issues effectively, meet set targets, and log all customer interactions in the CRM database. Additionally, promoting sales of technology equipment and devices will also be part of your role to enhance brand promotion. To excel in this role, you must possess a neutral English accent, impeccable verbal and written communication skills, and be willing to adapt to various shifts in a 24/7 environment. While a 10th pass qualification is required, having working knowledge of LAN/WAN, networking certifications, and residing in Trivandrum will be advantageous. At Phykon, we are looking for candidates who are committed to delivering an excellent customer experience, contributing to brand promotion, and working collaboratively in a team-driven environment. If you are enthusiastic about providing high-quality technical and customer support, this role offers a rewarding career opportunity. Don't miss the chance to join our team and make a difference by applying now!,
As a Customer Support Executive at Phykon, you will be responsible for managing a team of customer support representatives to deliver outstanding customer service and after-sales support. Your role will involve overseeing the customer service process, resolving complaints efficiently, and developing customer service policies and procedures. You will need to possess strong leadership skills, effective communication abilities, and a thorough understanding of customer service processes to excel in this role. Additionally, you will be required to conduct training sessions, monitor team performance, and maintain product knowledge to enhance customer support. To qualify for this position, you must have a Bachelor's degree in any field and 1-3 years of experience in customer support. Excellent interpersonal, written, and oral communication skills are essential, along with proven team management capabilities and familiarity with CRM systems. Proficiency in computer skills and knowledge of mediation and conflict resolution techniques will be advantageous. Join Phykon in our mission to provide exceptional customer service by applying your skills and expertise as a Customer Support Executive. Take this opportunity to be part of our dynamic team and make a meaningful contribution to our commitment to customer satisfaction. Apply now and embark on a rewarding career journey with us!,
Job Description: Phykon, a renowned brand dedicated to enhancing people's lives and driving business success, is seeking a talented individual to join their team as a Talent Acquisition Specialist. In this full-time role based in Trivandrum, you will play a crucial part in the recruitment process, employer branding, interviewing, and other related activities. As a Talent Acquisition Specialist at Phykon, you will leverage your expertise in full-life cycle recruiting and hiring to identify and attract top talent to the organization. Your strong communication and interpersonal skills will be essential in engaging with candidates and building relationships to ensure a positive recruitment experience. In addition to your recruitment skills, you will also contribute to employer branding initiatives to enhance Phykon's reputation as an employer of choice. Your knowledge of relevant laws and regulations will guide you in conducting recruitment processes in compliance with legal requirements. The ideal candidate for this role should possess a Bachelor's degree in Human Resources or a related field, along with demonstrated experience in recruitment processes. The ability to thrive in a fast-paced environment and work effectively as part of a team are also key qualities that will contribute to your success in this role. If you are passionate about recruiting top talent, driving employer branding initiatives, and contributing to the growth of a dynamic organization like Phykon, we invite you to apply for the Talent Acquisition Specialist position and be a part of our innovative team.,
We are seeking a highly motivated and dynamic AI Product Sales Executive to join our team in Bangalore or Trivandrum . The ideal candidate will have 2–5 years of experience in sales or account management with a strong background in AI/SAAS-based solutions . This role involves driving growth across international markets and the domestic market (India) . Roles and Responsibilities Business Development & Sales Growth Develop and execute strategic sales plans to acquire new clients across international and domestic markets. Expand relationships with existing customers to drive upsell and cross-sell opportunities. Client Engagement Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders at client organizations. Act as a trusted advisor to clients, positioning AI products as solutions to their business challenges. Market Intelligence Conduct market research and competitor analysis to identify new opportunities in global and Indian markets. Provide insights on customer needs, industry trends, and buying behaviors to refine go-to-market strategies. Collaboration & Solutioning Work with cross-functional teams (Product, Marketing, Technical) to deliver tailored AI/SAAS solutions to clients. Support in preparing proposals, presentations, and product demonstrations for global prospects. Customer Success Deliver exceptional customer experience to ensure client retention and high satisfaction. Manage the full sales cycle – lead generation, qualification, negotiation, and closure. Lead Generation Identify and pursue new business leads through digital channels, networking, events, and referrals. Job Requirements Proven track record of success in technology sales, preferably AI/SAAS products . Strong understanding of AI/ML, automation, and digital transformation trends . Excellent communication, negotiation, and interpersonal skills with a global outlook. Ability to manage international and domestic accounts, with experience in cross-border business dealings preferred. Strong problem-solving and analytical skills with consultative sales expertise. Experience working with SMBs and enterprise clients is an advantage. Good-to-Have Skills Experience in marketing content collateral creation to support sales initiatives. Ability to lead and manage small teams , especially in marketing or pre-sales functions. Exposure to digital marketing strategies that directly impact lead generation and sales conversions. Role Details Role: AI Product Sales – International & Domestic Markets Industry Type: Emerging Technologies (AI/SAAS) Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: International & Domestic Sales Operations Location: Bangalore or Trivandrum Education UG: Any Graduate PG: Any Postgraduate (preferred but not mandatory)