Location: Trivandrum, Kerala Department: IT Infrastructure / Technical Support Reports To: IT Infrastructure Manager / Team Lead Shift: Rotational (Including weekends and holidays as per schedule) Experience: 0–2 years Employment Type: Full-Time Job Summary We are hiring a motivated and detail-oriented Infrastructure L1 Support Engineer to join our IT support team in Trivandrum. This role is ideal for recent graduates or candidates with up to 2 years of experience in IT support. The candidate will provide first-line technical support, manage IT tickets, and assist in the smooth operation of infrastructure services across the organization. Key Responsibilities Provide first-level support for desktop/laptop issues, operating systems, applications, network connectivity, printers, and peripherals. Monitor infrastructure components (servers, network, endpoints) and report abnormalities. Perform daily system checks and routine IT tasks under supervision. Handle user account management tasks (Active Directory, email setup, access control). Track and manage incidents and service requests through a ticketing system. Escalate unresolved or complex issues to L2/L3 support teams with proper documentation. Assist with IT asset tracking, inventory updates, and hardware/software installation. Support IT onboarding/offboarding activities, including provisioning and deprovisioning. Adhere to internal SOPs, security policies, and compliance requirements. Provide timely and professional communication to users regarding issue status and resolution. Required Skills And Qualifications Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field. 0–2 years of experience in a technical support/helpdesk or infrastructure support role. Basic knowledge of Windows OS, networking concepts, Microsoft Office, and email clients. Understanding Active Directory, DHCP, DNS, and basic network troubleshooting. Familiarity with IT ticketing systems (e.g., Keka, Zoho Desk, ServiceNow). Good verbal and written communication skills. Willingness to work in rotational shifts and under minimal supervision. Compensation: As per industry standards Location: Trivandrum, Kerala (On-site)

The Team Lead - US-based Voice Process position at Phykon requires a skilled and experienced individual to take charge of leading the customer experience team and overseeing daily operations. As the Team Lead, you will be responsible for coordinating with engineering teams to drive bug resolution, managing customer and asset onboarding, and generating customer experience (C-Ex) metrics reports. This role is based in Technopark, Thiruvananthapuram, and operates during PST hours (Pacific Standard Time). Your key responsibilities will include overseeing customer experience tasks, managing customer and asset onboarding processes, collaborating with clients for alignment on day-to-day tasks, driving bug resolution through coordination with engineering teams, compiling and analyzing C-Ex metrics, handling end-customer communications independently, and ensuring timely execution of business processes with minimal guidance. To excel in this role, you should possess a minimum of 5+ years of experience in business process execution, strong verbal and written communication skills, the ability to take ownership of tasks, hands-on technical experience (preferred), adaptability and quick learning abilities, and a proven track record of effectively handling client interactions and issue resolution. Joining Phykon offers you the opportunity to work with a leading ITES company, interact with global clients, gain exposure to advanced customer experience management processes, be part of a collaborative and dynamic work environment in Technopark, Thiruvananthapuram, and receive competitive compensation and benefits.,

As a Customer Support Executive at Phykon, you will be responsible for leading a team of customer support representatives to deliver exceptional service and after-sales support. Your role will involve managing the customer service process, resolving complaints efficiently, and ensuring the team adheres to established policies and procedures. You will also play a key role in training sessions, monitoring performance, and maintaining a positive work environment. To excel in this position, you should possess a Bachelor's degree in any field and have 1-3 years of experience in customer support. Strong leadership skills, effective communication abilities, and familiarity with CRM systems are essential for this role. Additionally, proficiency in computer skills and knowledge of mediation and conflict resolution techniques will be advantageous. Join Phykon in our mission to provide top-notch customer service by applying your expertise and skills as a Customer Support Executive. Become a valuable member of our dynamic team and contribute to our commitment to excellence in customer support. Take the first step towards an exciting career opportunity by applying now!,

You are invited to join Phykon as a Sr. Technical Support Specialist for the US Voice Process. With 3 to 5+ years of experience, you will be based in Technopark, Trivandrum, and will work in various shifts, including 24/7 rotational shifts. As a Sr. Technical Support Specialist, your primary responsibility will be to offer top-notch technical customer support through phone, email, and chat. You are expected to maintain high levels of quality, productivity, and customer satisfaction. Timely issue escalation, coordination with supervisors, meeting targets, logging customer issues in CRM, promoting sales, and ensuring an excellent customer experience are key aspects of your role. To excel in this position, you must have prior experience in international call centers or BPOs, dealing with voice-based technical processes for B2B customers. A neutral English accent, exceptional verbal and written communication skills in English are essential requirements. Additionally, experience in ISP and flexibility to work in any shift within a 24/7/365 environment are advantageous. Candidates from South India are preferred. By joining Phykon, you will become part of a dedicated team committed to delivering high-quality technical and customer support. If you are ready for a rewarding career journey, apply now to seize this opportunity with us.,

You are a skilled and experienced Team Lead needed for a US-based voice process at Phykon. Your role involves leading the customer experience team, overseeing customer onboarding, coordinating bug resolution with engineering teams, and generating C-Ex metrics reports. Your responsibilities will include overseeing customer experience tasks, managing customer and asset onboarding processes, collaborating with clients for alignment on daily tasks, driving bug resolution, compiling and analyzing C-Ex metrics, handling end-customer communications independently, and ensuring timely execution of business processes. The ideal candidate should have a minimum of 5+ years of experience in business process execution, strong verbal and written communication skills, the ability to take ownership and complete tasks, hands-on technical experience is a plus, quick learner who can adapt with minimal training, and proven ability to handle client interactions effectively. In return, you will have the opportunity to work with a leading ITES company, interact with global clients, exposure to advanced customer experience management processes, a collaborative and dynamic work environment at Technopark, Thiruvananthapuram, and competitive compensation and benefits.,