Team Lead - Technical Support Specialist US-based Voice Process

You are a skilled and experienced Team Lead needed for a US-based voice process at Phykon. Your role involves leading the customer experience team, overseeing customer onboarding, coordinating bug resolution with engineering teams, and generating C-Ex metrics reports. Your responsibilities will include overseeing customer experience tasks, managing customer and asset onboarding processes, collaborating with clients for alignment on daily tasks, driving bug resolution, compiling and analyzing C-Ex metrics, handling end-customer communications independently, and ensuring timely execution of business processes. The ideal candidate should have a minimum of 5+ years of experience in business process execution, strong verbal and written communication skills, the ability to take ownership and complete tasks, hands-on technical experience is a plus, quick learner who can adapt with minimal training, and proven ability to handle client interactions effectively. In return, you will have the opportunity to work with a leading ITES company, interact with global clients, exposure to advanced customer experience management processes, a collaborative and dynamic work environment at Technopark, Thiruvananthapuram, and competitive compensation and benefits.,