Team Lead - Technical Support Specialist

The Team Lead - US-based Voice Process position at Phykon requires a skilled and experienced individual to take charge of leading the customer experience team and overseeing daily operations. As the Team Lead, you will be responsible for coordinating with engineering teams to drive bug resolution, managing customer and asset onboarding, and generating customer experience (C-Ex) metrics reports. This role is based in Technopark, Thiruvananthapuram, and operates during PST hours (Pacific Standard Time). Your key responsibilities will include overseeing customer experience tasks, managing customer and asset onboarding processes, collaborating with clients for alignment on day-to-day tasks, driving bug resolution through coordination with engineering teams, compiling and analyzing C-Ex metrics, handling end-customer communications independently, and ensuring timely execution of business processes with minimal guidance. To excel in this role, you should possess a minimum of 5+ years of experience in business process execution, strong verbal and written communication skills, the ability to take ownership of tasks, hands-on technical experience (preferred), adaptability and quick learning abilities, and a proven track record of effectively handling client interactions and issue resolution. Joining Phykon offers you the opportunity to work with a leading ITES company, interact with global clients, gain exposure to advanced customer experience management processes, be part of a collaborative and dynamic work environment in Technopark, Thiruvananthapuram, and receive competitive compensation and benefits.,