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Customer Support Executive - Voice Process

Customer Support Executive - Voice Process

Phykon

1 - 5 years

0 Lacs

thiruvananthapuram kerala

Posted:2 days ago| Platform: Shine logo

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Skills Required

leadership skills interpersonal skills written communication oral communication computer skills mediation conflict resolution communication abilities customer service processes crm systems

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive at Phykon, you will be responsible for leading a team of customer support representatives to deliver exceptional service and after-sales support. Your role will involve managing the customer service process, resolving complaints efficiently, and ensuring the team adheres to established policies and procedures. You will also play a key role in training sessions, monitoring performance, and maintaining a positive work environment. To excel in this position, you should possess a Bachelor's degree in any field and have 1-3 years of experience in customer support. Strong leadership skills, effective communication abilities, and familiarity with CRM systems are essential for this role. Additionally, proficiency in computer skills and knowledge of mediation and conflict resolution techniques will be advantageous. Join Phykon in our mission to provide top-notch customer service by applying your expertise and skills as a Customer Support Executive. Become a valuable member of our dynamic team and contribute to our commitment to excellence in customer support. Take the first step towards an exciting career opportunity by applying now!,

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Customer Support Executive - Voice Process