Role Overview: As a Customer Care Representative, your main responsibility will be to provide excellent customer service through various communication channels such as voice, chat, and email. You will be expected to handle customer inquiries, complaints, and feedback while providing accurate information about products, services, and promotions. Key Responsibilities: - Respond to customer inquiries and requests via voice, chat, and email within the stipulated Turn-Around-Time (TAT) - Provide customers with precise information about products, services, and promotions - Handle customer complaints, resolve issues, and escalate when necessary - Maintain detailed and accurate records of customer interactions - Ensure customer satisfaction by delivering exceptional service - Stay updated with product and service knowledge Qualifications Required: - Excellent communication skills, both written and verbal - Strong problem-solving and critical thinking abilities - Ability to multitask and thrive in a fast-paced environment - Strong attention to detail and accuracy - Capability to collaborate effectively in a team setting - Willingness to work on weekends and holidays - Proficiency in using computers and various software applications - Previous customer service experience, preferably in a call center environment, is advantageous If there are any additional details about the company in the job description, please provide them separately as they were not included in the provided job description.,

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Customer Support Executive - Voice Process

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Experience: Not specified

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Customer Support Executive - Voice Process

karnataka

Experience: Not specified

INR 0 - 0 Lacs

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Customer Support Executive - Voice Process