Customer Support Executive - Voice Process

Hello Folks,

Greetings From ShiningStars ITPL!!!

excellent communication skills

We are hiring for leading global company's seeking talented individuals to provide exceptional support to international clientele. This role involves handling inbound calls, resolving inquiries, and ensuring a world-class customer experience.

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• Mindspace Airoli (International)
• Malad West (Domestic/International)

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Required Qualifications

• Education:

  Any Graduate Fresher/Experience OR UG with Experience.

• Experience:

  Previous experience (6 months to 2 years) in a customer service role, preferably in an international BPO/call center environment.

  Freshers with exceptional communication skills are also encouraged to apply.

• Language:

  Fluency in English (written and verbal) is mandatory

  , with a neutral accent and excellent comprehension.

• Technical Skills:

  Basic computer knowledge and proficiency in MS Office suite (Word, Excel). Experience with CRM software is a plus.

• Soft Skills:

• Exceptional active listening and problem-solving abilities.

• High degree of professionalism, patience, and empathy.

• Ability to work independently and as part of a team.

• Adaptability to flexible shift timings (including night shifts/rotational shifts) is essential.

What We Offer

• Career Growth:

  Clear progression paths and opportunities for internal promotions.

• Training:

  Extensive, paid training program to equip you with the knowledge and skills needed for success.

• Global Exposure:

  Work with diverse teams and international customers.

Key Responsibilities

• Handle Calls:

  Efficiently and courteously manage customer calls from various international regions.

• Resolve Customer Issues:

  Identify, diagnose, and resolve customer queries, complaints, and technical issues related to our products/services.

• Provide Information:

  Clearly and accurately provide information about products, services, and policies.

• Maintain Documentation:

  Accurately log all customer interactions and transactions in the CRM system.

• Achieve Metrics:

  Meet or exceed key performance indicators (KPIs) such as customer satisfaction (CSAT), average handling time (AHT), and first call resolution (FCR).

• Adhere to Standards:

  Follow company policies and procedures to ensure consistency and quality of service.

How to Apply:

NOTE: -

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