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Posted:2 months ago| Platform: Naukri logo

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Job Description

Hey Jobseekers!!! Customer Service Representative Location : Mumbai Experience : 01 year Salary : 3.03.5 LPA Key Responsibilities Customer Interaction : Handle inbound and outbound calls, emails, and chats to address customer inquiries, complaints, and feedback. Issue Resolution : Provide timely and accurate information, troubleshoot issues, and escalate complex problems as needed. Product Knowledge : Maintain up-to-date knowledge of company products and services to assist customers effectively. Documentation : Record customer interactions, process transactions, and update account information in the system. Desired Skills & Qualifications Communication : Excellent verbal and written communication skills in English; proficiency in additional languages is a plus. Education : Minimum undergraduate qualification; freshers are encouraged to apply. Technical Skills : Basic computer literacy; familiarity with MS Office and CRM software is advantageous. Interpersonal Skills : Strong listening skills, empathy, and the ability to build rapport with customers. Flexibility : Willingness to work in rotational shifts and adapt to changing schedules. Benefits Training : Comprehensive onboarding and continuous training programs. Career Growth : Opportunities for advancement within the organization. Incentives : Performance-based incentives and bonuses. Transport : Free transport facilities for eligible employees. Competitive salary 6 day working and 2 rotational off Cabs will be provided. Interested candidate can apply by dropping cv or contacting Nidhi 6388237997. #mumbai #fresher #voice #csa #UG #icse #fluentenglish

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