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Customer Care Executive

Customer Care Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Shining Stars Institution & travels

0 - 2 years

3 Lacs

Mumbai

Posted:2 months ago| Platform:

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Skills Required

BPO Inbound Process Fluent English Cce Solving Queries Convincing Power Voice Process Voice Support CSA Communication Skills fresher CSE Customer Care icse Voice experienced Customer Handling International BPO Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hey Jobseekers!!! Customer Service Representative Location : Mumbai Experience : 01 year Salary : 3.03.5 LPA Key Responsibilities Customer Interaction : Handle inbound and outbound calls, emails, and chats to address customer inquiries, complaints, and feedback. Issue Resolution : Provide timely and accurate information, troubleshoot issues, and escalate complex problems as needed. Product Knowledge : Maintain up-to-date knowledge of company products and services to assist customers effectively. Documentation : Record customer interactions, process transactions, and update account information in the system. Desired Skills & Qualifications Communication : Excellent verbal and written communication skills in English; proficiency in additional languages is a plus. Education : Minimum undergraduate qualification; freshers are encouraged to apply. Technical Skills : Basic computer literacy; familiarity with MS Office and CRM software is advantageous. Interpersonal Skills : Strong listening skills, empathy, and the ability to build rapport with customers. Flexibility : Willingness to work in rotational shifts and adapt to changing schedules. Benefits Training : Comprehensive onboarding and continuous training programs. Career Growth : Opportunities for advancement within the organization. Incentives : Performance-based incentives and bonuses. Transport : Free transport facilities for eligible employees. Competitive salary 6 day working and 2 rotational off Cabs will be provided. Interested candidate can apply by dropping cv or contacting Nidhi 6388237997. #mumbai #fresher #voice #csa #UG #icse #fluentenglish

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Customer Care Executive