Customer Support Executive - Voice Process (Australia Region)

As a Customer Support Executive at Phykon, you will be responsible for managing a team of customer support representatives to deliver outstanding customer service and after-sales support. Your role will involve overseeing the customer service process, resolving complaints efficiently, and developing customer service policies and procedures. You will need to possess strong leadership skills, effective communication abilities, and a thorough understanding of customer service processes to excel in this role. Additionally, you will be required to conduct training sessions, monitor team performance, and maintain product knowledge to enhance customer support. To qualify for this position, you must have a Bachelor's degree in any field and 1-3 years of experience in customer support. Excellent interpersonal, written, and oral communication skills are essential, along with proven team management capabilities and familiarity with CRM systems. Proficiency in computer skills and knowledge of mediation and conflict resolution techniques will be advantageous. Join Phykon in our mission to provide exceptional customer service by applying your skills and expertise as a Customer Support Executive. Take this opportunity to be part of our dynamic team and make a meaningful contribution to our commitment to customer satisfaction. Apply now and embark on a rewarding career journey with us!,