Svenska Design Hotel, Mumbai

As a Duty Manager at Svenska Design Hotel in Kakinada, your role will involve overseeing the daily operations of the hotel to ensure the highest standard of services and guest satisfaction. With 4 to 6 years of relevant experience, you will be responsible for leading and supporting a team to achieve organizational goals and deliver exceptional customer service. Your qualifications should include demonstrated leadership skills to motivate and guide the team effectively. You must possess a strong customer service orientation to ensure guests have a memorable experience during their stay. Effective problem-solving abilities are essential to address and resolve guest issues promptly. Excellent communication skills, both verbal and written, will be required to interact effectively with guests and staff. Proficiency in time management is crucial to prioritize tasks and manage time efficiently in a fast-paced environment. Your team management skills will be essential in enhancing team productivity and cooperation. Decision-making prowess is needed to make sound judgments based on operational needs and guest requirements. Conflict resolution skills are also important to manage and resolve conflicts professionally. Your responsibilities will include managing and supervising daily hotel operations to ensure seamless service delivery and guest satisfaction. You will lead the team by providing direction and support during shifts, ensuring operational standards are met. Handling guest inquiries, complaints, and requests professionally is vital for timely and satisfactory resolutions. Maintaining high standards of service quality and operational efficiency across all departments is key. Additionally, you will need to coordinate with other department heads to ensure smooth communication and operation of the hotel's services. Monitoring staff performance, conducting training, and providing feedback to enhance service delivery and productivity are part of your role. Ensuring compliance with health, safety, and hotel policies to maintain a safe and welcoming environment for guests is crucial. Reporting operational issues to senior management and suggesting improvements for better service and efficiency will be expected. Join Svenska Design Hotel in Kakinada and be a part of a distinguished name in the hospitality industry, offering exceptional quality and service to a premium clientele.,