Duty Manager

You will be joining Svenska Design Hotel in Kakinada as a Duty Manager, a mid-level role that requires 4 to 6 years of relevant experience. Your main responsibility will be overseeing the daily operations of the hotel to ensure the highest standard of services and guest satisfaction. As a Duty Manager, you will need to exhibit excellent leadership and customer service skills, as well as the ability to effectively manage teams. **Key Responsibilities:** - Manage and supervise daily operations within the hotel to ensure seamless service delivery and guest satisfaction. - Lead the team by providing direction and support to staff during shifts, ensuring operational standards are met. - Handle guest inquiries, complaints, and requests professionally, ensuring timely and satisfactory resolutions. - Maintain high standards of service quality and operational efficiency across all hotel departments. - Coordinate with other department heads to ensure smooth communication and operation of the hotel's services. - Monitor staff performance, conduct training, and provide feedback to improve service delivery and productivity. - Ensure compliance with all health, safety, and hotel policies, maintaining a safe and welcoming environment for guests. - Report to senior management on operational issues and suggest improvements for better service and efficiency. **Qualifications Required:** - Demonstrated leadership skills with the ability to motivate and guide a team towards achieving organizational goals. - Strong customer service orientation, ensuring guests have a memorable and satisfactory experience during their stay. - Effective problem-solving abilities to address and resolve guest issues promptly and efficiently. - Excellent communication skills, both verbal and written, to interact effectively with guests and staff. - Proficient in time management to prioritize tasks and manage time effectively in a fast-paced environment. - Team management skills to lead and support the staff, enhancing team productivity and cooperation. - Decision-making prowess to make sound judgments and decisions based on operational requirements and guest needs. - Adept at conflict resolution with the ability to manage and resolve conflict situations amicably and professionally.,