2940 Conflict Resolution Jobs - Page 11

Job Description For Escalation Advisor About Group Bayport Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ About The Role As an Escalation Specialist, you will be handling the most challenging customer issues including shipping complaints, billing issues, etc. You will diffuse difficult situations through active listening, patience, and empathy and will resolve complex cases through research and collaboration. Designation Escalation Advisor Location Gurugram (Haryana) / Ahmedabad (Gujarat), India. Job Responsibilities Handle customer escalations via phone, chat & email and drive each issue toward resolution in a manner that supports customer satisfaction & customer retention Prevents additional escalations with a one and done philosophy, effectively eliminating the need for future repeat interactions on the same issue Ensure 12 hr. or less email response rates Work cross-functionally as needed to obtain resolution & customer satisfaction Report process issues, identify trends, recommend improvements Handle direct contacts from high value, VIP customers Skills What we require (Desired Skills and abilities) Proven experience effectively assisting customers in contact centre Advanced conflict resolution capabilities Must be detail oriented, extremely organized, and possess strong communication, presentation, and excellent customer and internal relationship management skills 24/7/365 availability preferably during night hours, including willingness to work on weekends and outside of the standard workday Knowledge over design & printing desirable Strong analytical thinking and problem-solving skills Ability to demonstrate learning and decision-making skills Fosters a positive team environment and collaboration within and across sites. Approachable, cooperative, professional, and a team player Demonstrates appropriate sense of urgency and adaptability in response to changing business needs Experience 2+ years of experience in high-touch escalation specialist role (contact center) required. Experience in design & printing is a plus Working knowledge of customer service software, databases and tools. Educational Certifications Bachelors Degree preferred Show more Show less

Job Description For Escalation Advisor About Group Bayport Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ About The Role As an Escalation Specialist, you will be handling the most challenging customer issues including shipping complaints, billing issues, etc. You will diffuse difficult situations through active listening, patience, and empathy and will resolve complex cases through research and collaboration. Designation Escalation Advisor Location Gurugram (Haryana) / Ahmedabad (Gujarat), India. Job Responsibilities Handle customer escalations via phone, chat & email and drive each issue toward resolution in a manner that supports customer satisfaction & customer retention Prevents additional escalations with a one and done philosophy, effectively eliminating the need for future repeat interactions on the same issue Ensure 12 hr. or less email response rates Work cross-functionally as needed to obtain resolution & customer satisfaction Report process issues, identify trends, recommend improvements Handle direct contacts from high value, VIP customers Skills What we require (Desired Skills and abilities) Proven experience effectively assisting customers in contact centre Advanced conflict resolution capabilities Must be detail oriented, extremely organized, and possess strong communication, presentation, and excellent customer and internal relationship management skills 24/7/365 availability preferably during night hours, including willingness to work on weekends and outside of the standard workday Knowledge over design & printing desirable Strong analytical thinking and problem-solving skills Ability to demonstrate learning and decision-making skills Fosters a positive team environment and collaboration within and across sites. Approachable, cooperative, professional, and a team player Demonstrates appropriate sense of urgency and adaptability in response to changing business needs Experience 2+ years of experience in high-touch escalation specialist role (contact center) required. Experience in design & printing is a plus Working knowledge of customer service software, databases and tools. Educational Certifications Bachelors Degree preferred Show more Show less

Job Description For Escalation Advisor About Group Bayport Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ About The Role As an Escalation Specialist, you will be handling the most challenging customer issues including shipping complaints, billing issues, etc. You will diffuse difficult situations through active listening, patience, and empathy and will resolve complex cases through research and collaboration. Designation Escalation Advisor Location Gurugram (Haryana) / Ahmedabad (Gujarat), India. Job Responsibilities Handle customer escalations via phone, chat & email and drive each issue toward resolution in a manner that supports customer satisfaction & customer retention Prevents additional escalations with a one and done philosophy, effectively eliminating the need for future repeat interactions on the same issue Ensure 12 hr. or less email response rates Work cross-functionally as needed to obtain resolution & customer satisfaction Report process issues, identify trends, recommend improvements Handle direct contacts from high value, VIP customers Skills What we require (Desired Skills and abilities) Proven experience effectively assisting customers in contact centre Advanced conflict resolution capabilities Must be detail oriented, extremely organized, and possess strong communication, presentation, and excellent customer and internal relationship management skills 24/7/365 availability preferably during night hours, including willingness to work on weekends and outside of the standard workday Knowledge over design & printing desirable Strong analytical thinking and problem-solving skills Ability to demonstrate learning and decision-making skills Fosters a positive team environment and collaboration within and across sites. Approachable, cooperative, professional, and a team player Demonstrates appropriate sense of urgency and adaptability in response to changing business needs Experience 2+ years of experience in high-touch escalation specialist role (contact center) required. Experience in design & printing is a plus Working knowledge of customer service software, databases and tools. Educational Certifications Bachelors Degree preferred Show more Show less

Job Description For Escalation Advisor About Group Bayport Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ About The Role As an Escalation Specialist, you will be handling the most challenging customer issues including shipping complaints, billing issues, etc. You will diffuse difficult situations through active listening, patience, and empathy and will resolve complex cases through research and collaboration. Designation Escalation Advisor Location Gurugram (Haryana) / Ahmedabad (Gujarat), India. Job Responsibilities Handle customer escalations via phone, chat & email and drive each issue toward resolution in a manner that supports customer satisfaction & customer retention Prevents additional escalations with a one and done philosophy, effectively eliminating the need for future repeat interactions on the same issue Ensure 12 hr. or less email response rates Work cross-functionally as needed to obtain resolution & customer satisfaction Report process issues, identify trends, recommend improvements Handle direct contacts from high value, VIP customers Skills What we require (Desired Skills and abilities) Proven experience effectively assisting customers in contact centre Advanced conflict resolution capabilities Must be detail oriented, extremely organized, and possess strong communication, presentation, and excellent customer and internal relationship management skills 24/7/365 availability preferably during night hours, including willingness to work on weekends and outside of the standard workday Knowledge over design & printing desirable Strong analytical thinking and problem-solving skills Ability to demonstrate learning and decision-making skills Fosters a positive team environment and collaboration within and across sites. Approachable, cooperative, professional, and a team player Demonstrates appropriate sense of urgency and adaptability in response to changing business needs Experience 2+ years of experience in high-touch escalation specialist role (contact center) required. Experience in design & printing is a plus Working knowledge of customer service software, databases and tools. Educational Certifications Bachelors Degree preferred Show more Show less

Job Description Social Research, Human Rights, Social Service, Labour Laws Responsibilities The resource will play a key role in Lead the preparation of Social Impact Assessments and other required social documentation, ensuring alignment with international standards, including the World Banks Environmental and Social Standards (ESS), IFC guidelines, and other global frameworks. Supporting the development and implementation of environmental and social management systems Technical support to various team members to identify social risks and manage those risks including recommendations to mitigate social risks and optimize project benefits. Providing assistance to clients in meeting international lender standards and advise on international best practice in social performance. Ensure human rights considerations are central to the projects social planning. Provide expert advice on creating and executing Resettlement Action Plans (RAPs) and livelihood restoration strategies, ensuring they align with international best practices and meet project-specific requirements. Support the design and implementation of stakeholder engagement plans and grievance mechanisms, ensuring continuous and transparent engagement with local communities, authorities, and key stakeholders throughout the project lifecycle. Integrating culturally sensitive strategies to ensure the inclusion of underrepresented groups and marginalized communities. Provide training and capacity-building support to internal teams, contractors, and key stakeholders on topics such as social impact management, human rights, and community relations. Focus on knowledge transfer and skills development in emerging markets, empowering local stakeholders and teams to drive social performance improvement. Building strong working relationships and collaborating widely with WSPs international environmental and ESG due diligence teams to manage and develop service quality. Working with project Associates within countries and regions of operation; Delivery of work through well written and succinct reports and presentations to clients; Preparation of marketing materials and proposals as required. Qualifications A Bachelor&aposs or Master&aposs Degree in Engineering Technology 8 to 10 years of international experience in consulting roles with focus on social impact assessments, human rights, indigenous peoples, land acquisition, and livelihood restoration. a primary degree in a relevant subject such as Social science, E&S studies, supported by relevant experience commensurate with the role. A secondary/ post-graduate qualification related to the role would be highly desirable. A proven track record of working with international financial institutions (World Bank, IFC, EBRD, ADB and other lender) and applying their social safeguard policies. Extensive experience providing consultancy services on large-scale capital projects, particularly in key sectors such as energy, sustainable finance, mining, and nature-based solutions. Have a deep understanding of international E&S standards, incl. Equator Principles, IFC Performance Standards, EBRD Performance Requirements, World Bank EHS Guidelines. Keeping up to date with the latest developments, regulations and standards in the ESG space; Expert knowledge of social safeguard policies and standards from institutions such as the World Bank, IFC, and other international financial institutions (IFIs). Demonstrated expertise in designing and leading socially innovative solutions that enhance project outcomes and community benefits in emerging markets. A strong consulting background with the ability to independently lead projects and provide strategic advice. Expertise in stakeholder engagement and conflict resolution in multicultural settings. Client focused - client facing, confident communicator and fluent spoken/written English. Excellent written and verbal communication skills and be fully IT literate as you will be required to write and review clear, concise and technically robust reports. Good interpersonal skills with ability for building internal and external relationships and networks; proven ability to confidently deliver to tight timelines and work cross-culturally in an international working environment. Desirable: strong experience in Social sector; strong relationships with international lenders/IFIs; Some Recent ESG Project Commissions Include: ESHS due diligence of mining assets across Eastern Europe ESG Mine tailings assessments, Global ESHS Monitoring of a new roadway in Ghana E&S due diligence of a portfolio of 9 airports in Brazil ESIA development in support of a new high speed rail link in north-western Turkey Gender assessment of a new roadway in Kazakhstan ESG assessment of a Garment factory, Jordan E&S due diligence and construction monitoring of a new wind farm in Northern Macedonia ESIA of a new hydro dam in Tajikistan ESIA of x 2 new CCGTs in Hungary CCGT ESHS operational monitoring, Uzbekistan Management systems design, development and implementation Conducting gap analyses for clients alignment to TCFD recommendations, developing actions plans and helping to implement (including for financial services and asset managers/owners). Show more Show less

Job Title: Human Resource Executive About the Role We are seeking a highly capable Human Resource Executive to support and enhance our organizations most valuable asset—our people. This role requires strong expertise in recruitment, employee relations, compliance, and talent development, with the ability to foster a positive workplace culture that aligns with Prioria’s commitment to excellence. Key Responsibilities Manage end-to-end recruitment, onboarding, and induction processes. Develop and implement HR policies, procedures, and compliance practices. Support employee engagement, training, and performance management. Serve as a point of contact for employee relations and conflict resolution. Maintain HR records, reports, and compliance documentation. Partner with leadership to align HR strategies with business objectives. Contribute to building a culture of professionalism, growth, and collaboration. Skills & Qualifications Proven experience as an HR Executive or similar HR role. Strong knowledge of labor laws, compliance, and HR best practices. Excellent communication, interpersonal, and conflict-resolution skills. Ability to handle sensitive information with discretion and integrity. Proficiency in HR software and Microsoft Office/Google Workspace tools. Strong organizational and time-management abilities. Why Join Us? At Prioria, we combine craftsmanship, innovation, and excellence across luxury furniture and real estate. As part of our team, you will have the opportunity to shape a thriving workplace culture and grow alongside a brand defined by vision and prestige.

Responsibilities: Conduct cold calls and interact with potential learners. Generate, nurture, and qualify leads. Achieve weekly/monthly sales targets. Track and monitor sales funnel activities. Ensure timely follow-ups with clients. Health insurance House rent allowance Work from home Sales incentives

Hiring Immediately Female Centre Coordinator for a Preschool and a Kids Gym at Sec 60, Gurgaon Location: Sec 60 Gurgaon Candidates preferred from nearby locations of Sector 60, Gurugram only Female candidates are preferred for this job role. Work Timings : 9:30-6:30 pm with Sunday off Salary: 25,000 to 45,000 Description The Female Centre Coordinator will be responsible for overseeing the daily operations of the centre, ensuring that programs are effectively implemented and that participants receive the support they need. The coordinator will engage with various stakeholders to promote the centre's initiatives and facilitate a safe and welcoming environment for all. Responsibilities Coordinate daily operations of the centre to ensure smooth functioning. Assist in planning and executing programs and activities for the centre. Manage and maintain records of participants and sessions. Engage with stakeholders to promote the centre's initiatives. Provide support and guidance to staff and volunteers as needed. Monitor and evaluate the effectiveness of programs and report findings. Skills and Qualifications Bachelor's degree in social sciences, management, or a related field. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience in community engagement or program coordination is a plus. Ability to work independently and as part of a team. Cultural sensitivity and awareness of issues affecting women in the community. Interested candidates kindly share your CV at [HIDDEN TEXT]

As an integral part of the team, your role will involve various key responsibilities in the HR domain. You will play a crucial role in the recruitment process by assisting in hiring new staff members for Bakery, Base Kitchen, and Operations positions. This will involve managing job postings, reviewing resumes, and conducting interviews in collaboration with the hiring team. Additionally, you will be responsible for onboarding new employees, providing them with a comprehensive introduction to the company's policies, culture, and expectations. Your role will also include fostering a positive work environment and addressing any conflicts that may arise among staff members. Acting as a point of contact for staff concerns or grievances, you will work closely with senior management to resolve issues effectively. You will also provide guidance on company policies, employee rights, and contribute to identifying staffing needs, budgeting for HR activities, and implementing employee recognition programs. Furthermore, ensuring compliance with labor laws, health and safety regulations, and other legal requirements within the Production Unit will be a critical aspect of your role. You will be responsible for maintaining accurate HR records, including attendance, disciplinary actions, and incidents, to ensure transparency and adherence to best practices.,

As a Workplace Experience Ambassador at Work Dynamics, you will play a crucial role in creating and maintaining an exceptional workplace environment that prioritizes employee satisfaction, productivity, and well-being. Your main responsibility will be to develop and implement strategies that enhance the overall workplace experience by integrating facilities management, technology, and human-centric design. By focusing on improving the employee experience, you will contribute to efficient issue resolution and boost employee retention through a positive workplace atmosphere. Your key responsibilities will include: - Creating a comprehensive employee experience strategy covering all aspects of the workplace. - Establishing an efficient system for reporting and resolving workplace issues promptly. - Maintaining clear communication channels for employee feedback and suggestions. - Proactively identifying and addressing potential problems through analysis of workplace issues and feedback. - Collaborating with HR on retention strategies that utilize workplace experience to enhance employee satisfaction. - Designing and implementing programs that make the workplace more appealing and encourage employee engagement. - Ensuring a welcoming and inclusive environment that caters to diverse employee needs. - Improving the onboarding experience for new employees and implementing recognition programs. - Aligning workplace experience strategies with company culture and business objectives. - Overseeing facility management operations to provide a seamless and positive experience. - Collaborating with different departments to create a holistic approach to workplace experience. - Managing vendor relationships and contracts related to facility services. - Implementing cutting-edge workplace technologies to enhance user experience and efficiency. - Monitoring key performance indicators to measure the effectiveness of workplace experience initiatives. - Conducting surveys and gathering feedback to understand employee needs. - Managing workplace change initiatives and ensuring compliance with regulations. - Promoting sustainability initiatives within the workplace and managing related budgets. - Staying informed about industry trends and innovations in workplace design and employee experience. Qualifications for this role include a Bachelor's degree in Hotel Management, Business Administration, or a related field, along with at least 5 years of experience in facility management or workplace experience roles. You should have a strong understanding of modern workplace trends, excellent project management skills, and the ability to work across all levels of the organization. Proficiency in facility management software and workplace analytics tools is essential, while certifications such as IFMA or IWFM are preferred. Experience in customer experience management or employee engagement roles would be a plus. Key competencies required for this role include strategic thinking, problem-solving skills, strong communication abilities, adaptability, customer service orientation, innovation, data analysis skills, change management expertise, empathy, proactive problem-solving, and experience in creating a positive workplace culture. If you are ready to make a difference in the workplace experience and meet the qualifications mentioned above, apply today to join our team at Work Dynamics!,

As an experienced professional with over 5 years of relevant experience, you will be based in Ahmedabad, India.,

The Global People Relations team at Guidewire is seeking a highly experienced People Relations Specialist to support our business and colleagues in India and the wider APAC region as required. The key aim of Guidewire's People Relations team is to promote a safe, respectful, and trusted environment - where colleagues can thrive in order to do their best work. As a People Relations Specialist, you'll play a pivotal role in fostering positive employee and labor relations. You'll collaborate with internal and external stakeholders, analyze data, and develop strategies to enhance positive workforce sentiment. Your focus will be both proactive and reactive. You will improve the employee experience and reduce risk for Guidewire by identifying and addressing concerns early - resolving workplace issues before they escalate to a critical level requiring reactive action. You will also design and implement initiatives that strengthen employee and labor relations and foster a positive workplace culture. This role requires an 80% in-office presence at our office in Bengaluru. Key Responsibilities: Employee Relations: Responsible for managing employee relations at Guidewire, India, ensuring compliance with labor laws, handling workplace investigations, as well as fostering positive relationships between employees, management, and relevant regulatory bodies. Identify and mobilize fair and inclusive processes for employee concerns to be heard. India-specific ER case management and supporting ER processes for other markets in the APAC region, as required. Expertise in India-specific employment practices and ER case handling is key. Labour Relations: Establish and manage Company Works Committee. Operate with a strong awareness of an expanding Labor Relations landscape. Effectively engage with Employee Representative bodies, including Works Councils and Unions, as required. Risk and Crisis Management: Utilize expertise in Employee and Labor relations and be close to organizational changes to identify potential issues, predict risks, and develop strategies to mitigate them for regions and countries. Crisis-response efforts - use sound judgment to assess and respond to high-stake employee relations issues under tight timelines. Compliance: Conduct proactive research on upcoming legislation and compliance - refresh policy and design learning interventions to help create a clear understanding of, and appropriate use of policy - particular focus on Code of Conduct, disciplinary and grievance, and discrimination, bullying & harassment policies. Ensure internal processes and procedures are in line with legislative requirements and best practice. Governance: Review metrics and identify trends across the region. Use data to recommend solutions to influence the trend. Implement tools, processes, and forums to enhance the efficiency, improvement, and adherence of People Relations policies and practices. Global Initiatives: Input into global ER products such as dashboards and toolkits. Expertise in supporting / leading Corporate initiatives such as new compensation scheme roll-outs, multi-market reorganizations. Skills And Experience MUST-HAVE - 5-10 years of Employee Relations experience within India, in a multinational company or Tech sector. - Proven track record in handling high-risk ER cases, disputes, and formal investigations, while partnering with Legal teams - Strong knowledge of Indian labor laws, employment regulations, and compliance requirements with a focus on the Shops and Establishments Act - Fluency in English and proficiency in Hindi is preferred - Experience of business re-organizations across multiple markets - Highly collaborative with the ability to partner seamlessly with HR stakeholders and influence executive-level management - Robust skills in conflict resolution and coaching management - Continuous improvement mindset with the ability to recommend improvements and changes to ensure People Relations products are scalable, meet legal requirements, and are aligned to best practice. - Strong external network DESIRABLE - Certification in POSH Compliance - Training in Mediation or Alternative Dispute Resolution (ADR) - Knowledge of the labor landscape in Australia and New Zealand - Degree in HR, Law, or a related discipline - Tech sector / SaaS experience Additional Considerations This role is offered on an 80% in-office basis at our office in Bengaluru. May require occasional travel to different locations in India Quarterly global travel About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.,

You will be the Service Head responsible for managing a team of representatives to deliver exceptional customer service and after-sales support. Your role involves overseeing the hiring process, ensuring consistent service standards, and mentoring your team to uphold these standards. As a successful Service Head, you must possess strong interpersonal and communication skills, maintain a professional demeanor, and have a proven track record in customer service and management. Your ability to mediate with customers and guide your team effectively is crucial for success in this role. Key Responsibilities: - Managing a team of customer support representatives - Supervising the customer service process and resolving complaints - Developing and implementing policies and procedures - Planning training programs and ensuring service standardization - Recruiting and onboarding new staff - Monitoring team performance and conducting quality assurance surveys - Demonstrating excellent product knowledge to enhance customer support - Fostering a positive work environment for your team - Conducting root cause analysis and problem resolution Requirements: - Bachelor's degree in Administration or a related field - Minimum 5 years of experience in a similar role - Strong interpersonal, written, and verbal communication skills - Leadership abilities to effectively lead a team - Proficiency in CRM systems and computer skills - Knowledge of mediation and conflict resolution techniques is an advantage Join us as the Service Head to lead a dedicated team in providing outstanding customer service and ensuring customer satisfaction through effective management and support.,

You are a strategic thinker passionate about driving solutions in Implementations Quality Manager. You have found the right team. As an Implementation Quality Manager within our dynamic team, you will be responsible for developing, implementing, and maintaining quality assurance protocols and control systems. You will monitor and evaluate the production processes to ensure compliance with quality standards and conduct regular audits and inspections to identify areas for improvement. You will also manage queue assignment, governing internal and external SLA commitments, team huddles, scorecards metrics, and overall quality of work. This role provides an exciting opportunity to lead and influence quality standards within our organization. Job Responsibilities: - Analyze data and metrics to identify trends and areas for process enhancement. - Manage reporting data for scorecard metrics. - Lead initiatives to improve efficiency, reduce waste, and enhance product quality. - Collaborate with cross-functional teams to implement process improvements. - Manage and mentor a team of quality control inspectors and technicians. - Provide training and development opportunities to enhance team skills and knowledge. - Work with partnering teams to resolve quality issues promptly. - Maintain accurate records of quality control activities and results. - Prepare reports and presentations for management on quality performance and improvement initiatives. - Maintain knowledge of procedures, policies, and products. Required qualifications, capabilities and skills: - Hold a Bachelors Degree or possess equivalent experience. - Minimum of 1 year in financial services or financial services consulting; merchant acquiring industry. - Exhibit strong interpersonal skills with excellent verbal and written communication abilities. - Demonstrate excellent end-to-end problem-solving skills. - Showcase the ability to resolve conflicts and positively influence and lead others. - Possess strong time management, project management, change management, and organizational skills. - Interact productively with colleagues at all levels.,

As part of the HR team at Meesho, you play a pivotal role in attracting the right talent to contribute to making Meesho a top e-commerce destination in India. Your responsibility involves staying updated on global best practices to elevate our people management strategies. Joining as HRBP for our core businesses, you will collaborate with us in leveraging data-driven insights to enhance the work environment while accommodating the exponential growth of our tech workforce. In close collaboration with Meesho's leadership, you will align HR processes with business objectives, ensuring a harmonious relationship between our decisions and company goals. The HR team recognizes the significance of work-life balance, hence we prioritize regular one-on-one sessions, timely recognitions, and team outings where work takes a back seat. At Meesho, you can expect a work environment that is both professionally enriching and enjoyable. As an HRBP, your role involves driving the HRBP OKRs for specific business units, collaborating with HRBP and CoE teams to attract top talent, reduce attrition rates, motivate employees, enhance productivity, and ensure business continuity during talent changes. Your responsibilities will include managing a wide range of Employee Relations (ER) tasks such as disciplinary matters, counselling, grievance handling, termination processes, and ensuring compliance with labor laws. You will be the primary contact for ER-related issues, conduct investigations, provide recommendations, offer guidance on ER policies, lead projects, deliver training sessions, maintain ER reports, and support leaders in implementing Performance Improvement Plans (PIPs). To excel in this role, a preferred qualification includes an MBA in Human Resources or a related field along with 4-8 years of experience in Employee Relations (ER) or Industrial Relations (IR). Your role demands strong decision-making skills, coaching abilities, experience in managing grievances, conflict resolution, and knowledge of labor laws. Effective communication, analytical skills, and the capacity to foster relationships across all organizational levels are crucial for success in this position.,

As a Guest Service Associate at Cococart Ventures Private Limited, based in Mumbai, you will have the exciting opportunity to work in the retail industry and grow professionally. Your primary responsibilities will include greeting and welcoming guests to ensure a pleasant experience, assisting customers with their purchases, and providing information about offers. You will also be responsible for addressing customer inquiries, concerns, and complaints in a professional manner. To excel in this role, you should have a good understanding of Point-of-Sale (POS) systems, Customer Relationship Management (CRM) software, inventory management, and cash handling. Additionally, having knowledge of visual merchandising, sales forecasting, upselling techniques, and conflict resolution will be beneficial. The ideal candidate for this position will be between 20 to 30 years old, with a minimum qualification of 12th grade or Diploma. While prior retail industry experience is preferred, individuals with 0 to 2 years of experience are also encouraged to apply. In addition to a competitive salary ranging from 16,000 to 18,000 (In-Hand) with PF, ESI, and incentives, you will have the opportunity to work at locations in Mumbai, specifically in Goregaon East and Vashi. If you are passionate about delivering exceptional customer service, maintaining product knowledge, recommending suitable products, and ensuring the cleanliness and hygiene of the store at all times, we invite you to apply for this position. By operating POS systems accurately, handling billing efficiently, supporting sales promotions, and working collaboratively with the team to achieve sales targets and uphold brand standards, you will play a crucial role in the success of our retail operations. Don't miss out on this fantastic opportunity to kickstart your career in the retail industry! Apply now by contacting us at +91-8329140928.,

As a Workplace Experience Manager at JLL, you will play a pivotal role in creating and maintaining an exceptional workplace environment that enhances employee satisfaction, productivity, and well-being. Your primary focus will be on developing and implementing strategies that optimize the overall workplace experience by integrating facilities management, technology, and human-centric design. By improving our client's employee experience, you will ensure efficient issue resolution and boost employee retention through a positive workplace atmosphere. Key Responsibilities: - Develop and implement a comprehensive employee experience strategy that encompasses the physical environment, digital tools, and support services. - Establish an efficient system for reporting, tracking, and resolving workplace issues promptly and effectively. - Maintain clear communication channels for employees to provide feedback, report issues, and suggest improvements. - Analyze patterns in workplace issues and employee feedback to proactively address potential problems. - Collaborate with HR to develop retention strategies that emphasize workplace experience as a key factor in employee satisfaction and loyalty. - Design and implement programs and initiatives that enhance the workplace environment and encourage employee engagement. - Create a welcoming and inclusive workplace environment that caters to diverse employee needs. - Assess and improve the onboarding experience for new employees to ensure they feel supported from day one. - Implement recognition programs that celebrate employee contributions and milestones. - Align workplace experience strategies with company culture and business objectives. - Oversee facility management operations to ensure a seamless and positive experience for employees and visitors. - Collaborate with HR, IT, and other departments to create a holistic approach to workplace experience. - Manage vendor relationships and contracts related to facility services. - Lead initiatives to improve workspace utilization, flexibility, and efficiency. - Implement cutting-edge workplace technologies to enhance user experience and operational efficiency. - Develop and monitor key performance indicators (KPIs) to measure the effectiveness of workplace experience initiatives. - Conduct surveys and gather feedback to understand employee needs and preferences. - Manage workplace change initiatives, including office relocations, renovations, and new workspace designs. - Ensure compliance with health and safety regulations and promote eco-friendly practices. - Manage budgets related to workplace experience and facility management projects. - Stay informed about industry trends and innovations in workplace design and employee experience. Qualifications: - Bachelor's degree in Hotel Management, Business Administration, or a related field. - 5+ years of experience in facility management or workplace experience roles. - Strong understanding of modern workplace trends and best practices. - Excellent project management and organizational skills. - Proficiency in facility management software and workplace analytics tools. - IFMA or IWFM certification is preferred. - Experience in customer experience management or employee engagement roles is a plus. - Knowledge of human-centered design principles and employee engagement metrics. - Familiarity with health, safety, and environmental regulations. Key Competencies: - Strategic thinking and problem-solving skills. - Strong communication and presentation abilities. - Adaptability and flexibility in a fast-paced environment. - Customer service orientation. - Innovation and creativity in workplace solutions. - Data analysis and interpretation skills. - Change management expertise. - Empathy and emotional intelligence. - Proactive problem-solving and conflict resolution skills. - Experience in implementing employee feedback systems. At JLL, we value diversity and inclusivity, and we are committed to creating a workplace where everyone can thrive. If you feel aligned with the responsibilities and qualifications of this role, we encourage you to apply and share what you bring to the table. Join us in shaping the future of real estate for a better world at JLL!,

As a liaison between the Infrastructure and Business Unit (BU) partners, your primary responsibility is to gather first-hand insights into application changes that may impact trade or data volumes and identify the necessary capacity requirements such as disk space and RAM. You will collaborate with Mark Stevenson and the team to ensure that quarterly management tasks are completed within the Service Level Agreement (SLA) without the need for reminders. Additionally, you will work with various towers to ensure that strategic and meaningful capacity planning is conducted and reported to Mark Stevenson on a quarterly basis. Your role will also involve templating, scripting, and eventually automating capacity reporting across all towers to minimize risks and allow for swift rollbacks when necessary. You will be responsible for downloading, testing, and documenting procedures, as well as ensuring that capacity tracking and reporting on Confluence sites are updated promptly. By analyzing capacity-related Significant Incidents (SINCs), you will identify trends and conduct deep dives to prevent future recurrences through improved alerting and capacity management practices. Collaborating with the Enterprise Monitoring team, you will assist in implementing BMC TrueSight Capacity Optimization (TCO) on all servers. Furthermore, you will conduct quarterly meetings with each tower to discuss trends, implement issue avoidance strategies, coordinate changes, and track progress in a centralized location for all towers. As a mentor to the Patch Manager and Change Management roles, you will play a key role in developing and maintaining a comprehensive Capacity, Patching, and Change management strategy aligned with IT Service Management (ITSM) frameworks and industry best practices. Your responsibilities will also include participating in the creation and update of Capacity, Patching, and Change management policies and procedures for all platform teams. You will attend and represent all distributed Platform teams" changes at the Major Events Advisory Board (MEAB) and oversee the role of several Change Managers in different regions. Your tasks will encompass Change Request Management, Risk Assessment, Change Scheduling and Coordination, Stakeholder Management, Change Implementation Oversight, Post-Implementation Review and Reporting, Continuous Improvement, Incident and Problem Management Interface, Compliance and Audit Support, Training and Knowledge Transfer, as well as Vendor and Third-Party Management. To be successful in this role, you must possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 10 years of experience in IT operations, with at least 5 years focusing on Capacity, Patching, and Change management. You should have a strong understanding of various IT environments such as infrastructure platform, network, middleware, monitoring, mainframe, and database systems. Proficiency in ITSM frameworks like ITIL and experience with ITSM tools such as ServiceNow and BMC Remedy are essential. Additionally, excellent project management, organizational, analytical, and problem-solving skills, as well as outstanding communication and interpersonal abilities, are required. Key Competencies for this role include strategic thinking and planning, risk assessment and management, stakeholder management, conflict resolution, decision-making under pressure, attention to detail, adaptability and flexibility, and a continuous improvement mindset. As a partner at Northern Trust, you are expected to actively manage and mitigate risks, act with integrity, adhere to risk management programs and policies, complete mandatory training, exercise diligence regarding cybersecurity, cooperate with internal control functions and regulatory bodies, and avoid conflicts of interest that could compromise the integrity of financial markets.,

As an Academic Mentor Team Leader at our institution located in Trivandrum, you will play a crucial role in managing and guiding a team of mentors to ensure a rewarding learning experience for students. Your responsibilities will include team leadership, student counseling, hostel management, problem-solving, and fostering strong relationships with students and parents to create a supportive educational environment. In your capacity as a Team Leader, you will supervise, mentor, and provide support to the academic mentor team, ensuring seamless coordination among team members to enhance student support. Conducting regular team meetings and training sessions will be essential to maintain a high level of performance and engagement within the team. Guiding students in both academic and personal development, addressing their concerns, and monitoring their progress and emotional well-being will be crucial aspects of your role. You will also be responsible for maintaining regular communication with parents, addressing their concerns, and acting as a bridge between students, parents, and the institution. Your role will also involve overseeing the day-to-day operations of the hostel, ensuring a safe, comfortable, and disciplined environment for students. Addressing student issues related to hostel life and well-being will be part of your responsibilities. As a problem solver and conflict resolver, you will proactively identify and resolve student-related challenges, handle conflicts effectively within the team and among students, and implement strategies to enhance student motivation and academic performance. To qualify for this role, you should have a Bachelors/Masters degree in Education, Psychology, or a related field. Experience in team management, student counseling, or hostel administration is preferred. Strong leadership, communication, and problem-solving skills are essential, along with the ability to manage students" academic and personal concerns effectively. It is mandatory to stay in the allotted hostel. We offer a competitive salary, accommodation, food at the hostel, health insurance, life insurance, and provident fund benefits. This is a full-time, permanent position with day shifts and an in-person work location. If you are passionate about making a difference in students" lives and possess the necessary qualifications and skills, we encourage you to send your CV to jijin@xylemlearning.com. Join us in a dynamic and student-focused environment where your contributions as an Academic Mentor Team Leader will be valued and appreciated.,

The Pre-Primary Coordinator plays a pivotal role in leading and overseeing the pre-primary section with a focus on effective curriculum implementation, holistic development of young learners, and maintaining high educational and operational standards. The ideal candidate should possess experience in both national and international early childhood education frameworks. Responsibilities include planning, designing, and implementing a balanced curriculum aligned with international and national standards. The Pre-Primary Coordinator supervises lesson planning, classroom activities, and assessment strategies to ensure curriculum alignment with developmental milestones and learning outcomes. Implementing innovative teaching methodologies that incorporate play-based and inquiry-based learning is key. In terms of staff management, the Coordinator is responsible for recruiting, training, and mentoring pre-primary teachers to uphold high teaching standards. Regular classroom observations, constructive feedback sessions, and organizing professional development sessions are essential for maintaining teaching quality. Establishing a collaborative and supportive working environment among staff members is crucial. Monitoring and assessing student progress across physical, social, emotional, and cognitive domains is a critical aspect of the role. Identifying and addressing individual learning needs in collaboration with teachers and parents, while promoting a safe and nurturing environment for student growth and development, is paramount. Engaging parents in their child's learning journey through workshops, meetings, and orientation sessions is vital. The Coordinator should address parent concerns, maintain regular communication, support in admissions, and provide progress reports in a timely and professional manner. Operational management responsibilities include developing schedules, timetables, and resource plans for the pre-primary section. Ensuring compliance with school policies, child safety norms, and international standards, as well as monitoring inventory and requisition of teaching aids, materials, and equipment are key duties. Collaborating with school leadership to develop goals and strategies for the pre-primary section, contributing to marketing and outreach efforts, and staying updated on global trends in early childhood education are strategic contributions expected of the Coordinator. Qualifications and Skills: Educational Qualifications: A Bachelors degree in Early Childhood Education, Education Management, or a related field is mandatory. A Masters degree or certification in International Curriculum is highly preferred. Experience: A minimum of 5-7 years of teaching experience in early childhood education is required, with at least 2 years in a leadership or coordination role in a pre-primary setting. Experience with international curriculums like IB PYP Early Years, Montessori, or Reggio Emilia is preferred. Key Skills: Strong understanding of early childhood education frameworks, excellent leadership and team management skills, proficiency in curriculum design and assessment methodologies, exceptional communication, interpersonal, and presentation skills, ability to handle conflict resolution and provide constructive feedback, and tech-savvy with the ability to integrate technology into teaching and administration.,

The job involves overseeing daily hostel operations at YWCA Hostel, Jasola, New Delhi. You will be responsible for maintaining cleanliness, security, and facilities management. Keeping accurate records of hostel residents, including attendance and leave permissions, will be part of your duties. You will coordinate with housekeeping and maintenance staff to ensure the hostel is well-maintained. Your role will also include coordinating with parents for night out and leave approvals, enforcing hostel rules and regulations, and conducting regular inspections of rooms and premises to ensure compliance with hostel norms. Addressing grievances and resolving conflicts among residents in a timely and fair manner will be essential. Monitoring students" activities to ensure their safety and security, especially during entry and exit hours, is crucial. You will act as the primary point of contact for students" concerns and needs and assist them in case of medical emergencies. Key Requirements: - Graduate - Proficiency in communication - Proficiency in using Excel and MS Word - Prior experience in a similar role. If you meet these requirements and are ready to take on the responsibilities of hostel administration, discipline, safety, welfare, and support, we encourage you to apply for this position.,

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don't have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. Implementing Scrum Practices: Ensures that Scrum practices are implemented consistently across all teams and that any deviations are addressed. Helps to establish sprint cadence. Works with product owners to keep the sprint team's backlog ready and groomed. Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level. Supporting Scrum Masters: Provides support and guidance to Scrum Masters, helping them to resolve impediments and improve team performance. Participates as well as facilitates Scrum of Scrums. Acts as a leader and mentor for Scrum Masters within the organization, helping them to develop their skills and capabilities. Provides coaching to Scrum Masters, Product Owners, and development teams to enhance their understanding and application of Scrum practices. Cross-Team Coordination: Facilitates coordination between multiple Scrum teams, especially in large-scale projects or programs. Take responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams. Facilitates communication and collaboration among teams, departments, and stakeholders to ensure alignment and effective delivery. Monitoring Progress: Monitors the progress of Scrum teams and ensures that they are on track to meet their goals and deliver value. Coordinates timely response and support to production line customer issues and helps to ensure that the team maintains adherence to (SLA). Stakeholder Management: Engages with stakeholders to ensure their needs and expectations are met, and that they understand the Scrum process and its benefits. Communicates sprint status to stakeholders at a fixed cadence. Continuous Improvement: Promotes a culture of continuous improvement by encouraging teams to reflect on their processes and make necessary adjustments. Drives organizational change and promotes a culture of continuous improvement and agile thinking. Training and Development: Organizes and conducts training sessions for Scrum Masters, Product Owners, and development teams to enhance their understanding of Scrum and agile methodologies. Acts as an Agile coach to the different marketing teams. Promotes adherence to Agile best practices in Marketing. Metrics and Reporting: Tracks and reports on key metrics to assess the effectiveness of Scrum implementation and identify areas for improvement. Conflict Resolution: Helps to resolve conflicts within and between teams, ensuring that they do not impede progress. Requirements for this position: - 7-9 years of marketing experience including 3-4 years of experience as a Scrum Master or Agile Coach. - Large/enterprise experience using Agile methodologies preferred but not required. - Extensive Agile and Scrum Experience: Several years of experience working as a Scrum Master, Agile Coach, or in similar roles. - Situational Awareness, Conflict Resolution Skills, Coaching and Mentoring Skills, Stakeholder Management, Empathy and Emotional Intelligence, Analytical skills, Drive for continuous improvement. - Quick learner, Self-motivation, Outstanding written and oral communication. - Experience with Wrike preferred but not required. - Certifications: Relevant certifications such as Certified ScrumMaster (CSM), Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP), or equivalent agile certifications (e.g., SAFe, LeSS, ICP-ACC).,

As a US Associate Employee Relations Executive at IMCS Group, located in Vadodara, Gujarat, you will play a crucial role in supporting employee relations initiatives within the U.S. operations. Your primary responsibilities will include managing and resolving workplace concerns, ensuring compliance with federal and state employment laws, and contributing to creating a positive and inclusive employee experience. Reporting directly to the Employee Relations Manager, you will also provide support for various HR functions as required. Your key responsibilities will involve assisting in handling employee concerns, complaints, and workplace disputes promptly and efficiently. You will also be involved in supporting investigations related to harassment, discrimination, performance issues, and policy violations, documenting findings, and aiding in resolution. It will be essential to ensure that all employee relations practices align with federal, state, and local labor laws such as FMLA, FLSA, ADA, and EEOC. Additionally, maintaining accurate and confidential records of employee relations cases and disciplinary actions will be a critical aspect of your role. Collaboration with HR, legal, compliance, and management teams to ensure consistency and fairness in addressing employee issues will be part of your daily tasks. You will also assist in facilitating performance management and corrective action processes and participate in training sessions related to workplace conduct, compliance, and HR policy implementation. Monitoring trends in employee feedback and contributing to initiatives aimed at enhancing engagement and retention will be key to your success in this role. Moreover, you will be expected to contribute to HR policy updates and effectively communicate them to staff members. To qualify for this position, you should hold a Bachelor's degree in human resources, Business Administration, Psychology, or a related field. A minimum of 2 years of HR or employee relations experience, ideally within a U.S.-based organization, is required. Proficiency in U.S. labor laws and HR best practices, excellent communication skills, strong interpersonal abilities, and conflict-resolution skills are essential for this role. You should also possess the capability to handle sensitive situations with discretion, professionalism, and empathy, along with being highly organized with keen attention to detail and documentation. Proficiency in Microsoft Office Suite and HRIS platforms will be advantageous in fulfilling the responsibilities effectively.,

Ananka Group is a leading manufacturer and exporter of industrial fasteners, known for its innovation, quality, and commitment to excellence. We are currently experiencing rapid growth and are seeking an HR professional to assist us in building a resilient, skilled, and motivated team. As an HR professional at Ananka Group, your key responsibilities will include managing end-to-end recruitment and onboarding processes, handling employee relations, grievances, and conflict resolution, developing and implementing HR policies and procedures, maintaining and updating employee records and HR databases, coordinating training, learning, and development programs, as well as assisting in performance management and appraisal systems. To qualify for this role, you should possess a Bachelors or Masters degree in Human Resources, Business Administration, or a related field, along with proven experience as an HR Executive. Moreover, you should have a strong understanding of labor laws and HR best practices, excellent interpersonal and communication skills, strong organizational and time management abilities, and proficiency in MS Office and HR software. At Ananka Group, we offer you the opportunity to work in a dynamic and innovative environment along with a competitive compensation and benefits package. If you are prepared to embark on a career path that involves driving digital transformation in a leading manufacturing company, we encourage you to apply now. We look forward to hearing from you and potentially welcoming you to our team.,

This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. You will be coordinating account plans and analyzing sales performance to drive business growth. You will be responsible for: - Coordinating account plans for commercial accounts, with a focus on product sales and customer satisfaction. - Building professional relationships with clients, particularly with specialist buyers in the IT department. - Achieving and managing sales quotas based on regional guidelines. - Participating in client meetings and supporting contract negotiations with guidance from senior team members. - Collaborating with external partners to deliver solution sales and may refer products to other specialists or partners when needed. - Providing customer feedback to the organization's internal teams for product and service improvements. - Collaborating with various internal departments to ensure a smooth customer experience. - Analyzing win/loss rates and providing insights to improve sales performance. - Assisting in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings. - Monitoring basic account performance metrics and assisting in refining sales strategies. Education & Experience Recommended: - Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 2-4 years of work experience, preferably in account management, telesales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience. Preferred Certification: - Certified Technology Sales Professional (CTSP) Knowledge & Skills: - Business Development - Business To Business - Cash Handling - Cash Register - Cold Calling - Conflict Resolution - Customer Relationship Management - Inside Sales - Marketing - Merchandising - Outside Sales - Product Knowledge - Sales Development - Sales Management - Sales Process - Sales Prospecting - Sales Territory Management - Salesforce - Selling Techniques - Upselling Cross-Org Skills: - Effective Communication - Results Orientation - Learning Agility - Digital Fluency - Customer Centricity Impact & Scope: This role impacts the immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity: You will respond to routine issues within established guidelines. Disclaimer: This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change, and additional functions may be assigned as needed by management.,